Performance Settlement

Performance Settlement has helped me settle accounts within one year of the program and has been great in communicating with me I couldn't have done this without them

I was very reluctant to even choose a settlement company, but after speaking with Performance Settlement they made me feel at easeThey answered all my questions, gave me a great monthly payment, helped me through the entire processTheir customer service is great and they always answer my questionsAll together they are very helpful and I would recommend them to anyone looking to consolidate their debt!

My overall experience with Performance Settlement was excellentThey handled my debt settlement professionally and courteously

Performance is the best the people there are greatI was very sceptical at first but once I saw the results start coming in I was very pleasedI would recommend them to anybody that is looking to get debt settled

They have been very helpful with my debtThey have been very supportive and always have kept a positive out look on things!! Keep up the great work!!

I have been a client since and I have been since we are both very please with the program and how fast and quick we paid off more than half of our credit cardsI even recommended this program to my mother and she has been on the program since she is also very satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In May of I entered into a debt consolidation agreement with “*** ***.” I had a personal loan with “Prosper” and it was charged off and taken over by ***, LLC and given to a collection agency called “*** *** ***”*** *** entered into an agreement with them on 8/30/for an initial payment of $1,in September ’and monthly payments thereafter of $until November of at which time and amount of $4,would have settled the agreement in fullIn May of I received bankruptcy papers on “***, LLC” stating they were supposed to “impose an automatic stay on most collection activities”I sent a copy immediately to “*** ***” and was told to continue making my payments as agreedI don’t know where the status of their bankruptcy stands at presentI don’t know what happened in July of to “*** *** ***” but I now started receiving collection notices from “*** *** ***, LP “now for the full amount of the original loan which was negotiated (I thought) by *** ***After repeatedly imploring “*** ***” for answers in writing to my questions about all this I had to report them to the Revdex.com’s San Diego office for assistanceMy questions were finally answered by a Mr*** *** in the worst way as highlighted comments to my e-mail questionsHe couldn’t even be bothered to send a new e-mail with a salutation and human concernThe answers were that I had two payments left of $and that they were a month ahead so August’s payment was applied to September and September’s was applied to October’s bringing the end to the settlement agreement as of November 1, On September 13, “***” sent me a collection notice for $5,000+ which was the balance of the original loan amount that was negotiated awayI was assured by Mr*** I would continue to get these until the final payment was made in October and 60-days later I would get a settled in full letterTo please let the process run its course… On 2/16/I received not a “full settlement letter” but instead a collection notice on behalf of ***, LLC for that $5,000.+ again and contacted Mr*** almost daily for an explanationIn early March I finally got this… Ms***, I am actually on the phone with *** now to find out who I can send all these cleared checks to so that I can get a settlement completed letterI have what I need I just need to get it to the right personPlease allow me some more time as *** is looking into why they cashed the 2nd check in September but have no record of itA week later this hit my credit reportThere were numerous other e-mail exchanges with Mr*** asking for way calls with him and *** (again nothing in writing with people that I should only believe are working with ***)I finally call “*** ***” who discourteously put me off and told me I needed to deal with ***I called *** on 3/20/and spoke to someone who assured me a call the next dayTo this day I have yet to hear from any of the parties involved and now request assistance from outside agencies.I want a settlement letter from *** *** and *** and a letter of apology from *** with this being removed from my credit report
Regards,
*** ***

I believe you misunderstand the services that we provide. We do not service your student loan; we prepare the paperwork and submit on your behalf for consolidation. This service was provided as agreed upon. Part of our service is to provide years of recertification. Per our
records, we show that you completed the re-cert on your own prior to your 1-year anniversary. Our records also indicate that you contacted us after you completed the recert and asked us to resubmit because the payment you were given was too high. We received your updated POI and resubmitted on 2/19/with additional information submitted once your was received. Your shows an increase in your earnings, therefore the recert could come back with a higher payment. Our records indicate that you are currently working with our company (as recent as 3/13/18). I believe your initial complaint is now moot

I believe there still remains some misunderstanding.  You were originally approved by the servicer (not Performance Settlement) for a REPAYE (pay as you earn) repayment plan.  As the title states - pay as you earn - if you earn more income, then your payment will increase.  Our records  indicate that the higher payment of $133 was an outcome of you doing the recertification on your own - and that you contacted our company on 12/14/17 to request that we submit your recert again for you - which we did not due to 1) you had already submitted, and 2) we would have garnered a higher payment as well since it's all based on your earnings.  Your loan servicer, [redacted], determines the payment amount based on your proof of income - Performance Settlement does not.  Performance Settlement provided the service that we guaranteed.  Please see attached quote that was provided to you in January of 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Performance Settlement does not have access to wire funds from a client's account. A third party trust account provider is used and only debits a client's account in accordance with the terms outlined in the contract signed by the client. Robo dialers are not used as a telemarketing tactic for...

Performance Settlement and all outbound call campaigns used within the organization are to actively enrolled clients. Our telephone systems provide an option to opt out and remove clients from our call lists in order to minimize the amount of communication that takes place with the client.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response is clearly a canned and templated response.  The Business does in fact use auto dialers.  I have the recording of the call that proves that fact without a doubt.  Further, the Business violates 47 USC section 227 of the telephone consumer protection act by calling my cellular telephone which is registered on www.donotcall.gov.  Anyone can easily verify my number is a protected number to going to said web page, typing in my number and click confirm.   The Business has made a false and completely untruthful response and reply to my complaint.  I have had a personal, first hand experience and my statements are made from my own personal knowledge.  Additionally, I have third party proof of each fact. The Business should be downgraded by Revdex.com as a result of their illegal business practice that violate federal law (Title 47) and CA state law.  The public needs to know how this business operates in an unlawful manner.  My privacy was invade against my will and in violation of the law by the Business.
Regards,
[redacted]

So far so good.

Performance Settlement strives to provide excellent customer service to all of our clients. Upper management has investigated the customer complaint and taken the necessary actions to address client concerns with the specified individual and the entire Operations Division to ensure personal...

information is kept confidential. It is our policy to never disclose complete account numbers or full account details to prevent compromising personal data. The client has been contacted directly to resolve the issue. We appreciate the feedback and opportunity to review our policies and training so we can continue to service our clients with the highest quality customer service possible.

I would highly recommend Performance Settlement they are very professional very helpful always ready to help you answer any questions that arise even if they are extreamly busy they are always courteous and reasure you that things will be fine and you can always get a hold of someone and if you leave a message they will always call back.

Mrs. [redacted], Performance Settlement strives to provide exceptional customer service and we are sorry to hear that you are not satisfied with the level of service provided to you. Our records indicate that you have been enrolled in our program for just close to a year now. We have settled half of...

the accounts that you have enrolled in the program, and we have consistently provided monthly updates pertaining to your account.   It is the client’s responsibility to make the monthly payment in order to fully payoff any negotiated settlements and ensure the settled debts are paid off to be successful in the program. In recent weeks we have been unable to reach you to resolve issues with your trust account. If we are unable to resolve the current banking issues you risk losing any active settlements that are in place. Our number one goal is to see you successfully graduate the program debt free. Thank you for bringing your concerns to our attention and pushing us to constantly provide better service. If there is anything else we can do to address your concerns, please let us know.

So far everything is going well. At this time I would recommend them to anyone.

[redacted] strives to provide our customers with the most up to date information as possible and we are sorry to hear the client is dissatisfied with the level of service that has been provided. We have had consistent communication with the client and provided her with the latest update...

on her account as of our last email correspondence  on 9/15/17. [redacted] is the current collector for the client’s [redacted] account that was originally negotiated back in September 2016. [redacted]t [redacted] Services acquired [redacted] and all payments are still being honored through the current settlement.  The final settlement payment will be sent on 10/10/17 to pay off the final balance of the negotiated debt. I’ve attached a copy of the settlement letter for review. A settlement for the [redacted] One account was negotiated for $731.52 in February 2017. The settlement was voided at the client’s request.  The [redacted] One account cannot be marked as satisfied as we did not honor the settlement agreement with the creditor. At this time, the account remains delinquent and we are unable to satisfy the account unless re-negotiated with the client’s approval. At this time, we have removed the [redacted] from the client’s account as requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]
Once I got noticed that my payments was going up if I didn’t recerf. For days, week I tried to contact your company with no success so I call the dept of education for help and was informed that I may have gotten scammed by your company. So I recerf myself. Now I no that I wasn’t scammed, I asked your company to recerf on my behalf. Please understand my income hasn’t changed that much to increase my payments from 14.25 to a 133.00. I was guarantee a payment of 14.25 a month for 270 months and remaining balance forgiven I understand it may increase because of my income but not that much. I just won’t what was sold to me by your company, and your company can’t hold up the agreement, I need a refund, but I really need a low student loan payment.

They were the best company to deal with my problem. Very friendly and helpful people with whom I ever dealt with. They solved my problem quick and efficient. I would highly recommend Performance Settlement.