Perks Card

Review: I signed an agreement for $895 to have exclusive advertising and marketing of my business in an incentive program with a local business. I was told my logo and business name would be printed on cards for these employees and I would be an exclusive exclusive Featured Merchant." Additionally, there would be an announcement to this local business in an introductory newsletter, as well as in quarterly emails promoting my business. I was told the program would launch in 6-8 weeks and I would be notified of the program launch. As time passed, I did not receive any information about the program launch, and numerous calls and emails went unanswered. Yesterday, I finally called another 800 number and got through to Bernie S[redacted](PerksCard/PerksConnect Program Manager Augeo | [redacted] | [redacted]o ###-###-#### | f ###-###-#### |[redacted] | [redacted]) who informed me the program was launched 2 days after I signed the agreement. I described the indiscretions above, including horrible customer service with the numerous inquiries without reply and requested a refund. He stated there were no refunds, ever. However, I feel this is horrible "bait and switch" advertising. There is no exclusivity, as promised, and no one informed me of the "launch" as promised. I am filing this because I would like to protect other small business owners from this kind of deceit. $895 was a lot of money for advertising, but I felt it was worth it given the exclusive nature of the incentive program. This just seems like a scam. I've received absolutely nothing for my investment, and feel a refund would be entirely appropriate.Desired Settlement: I would like my money back and to be removed from the program. I have received absolutely nothing that I was promised 3 months ago, and the right thing would be to provide a full refund.

Business

Response:

This merchant signed up and signed an agreement to be promoted to one of our clients. This merchant received all promised forms of advertising. I have attached the agreement which states all funds are considered firm and may not be refunded. I have attached the welcomes emails the merchant claimed to never have received. This merchant also logged in to their account which could only be done if they were in receipt of the emails they claim to never have received. This program launched to the client in the time frame out agreement designates. A refund is not warranted. I would like to, in good faith have or production team work with this merchant to change their incentive and possibly send out additional marketing materials on their behalf. Please have this merchant contact me directly so I can forward them tot he appropriate party. Thank you.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While Perks continues to state that they have provided me with all forms of advertising promised, I must continue to disagree. I have attached some email correspondence where I expressed my immediate concerns after the first time that I logged onto the site and attempted to set up my online profile. On May [redacted], I expressed concerns that I looked like a very general merchant on their site, and not an "exclusive featured merchant" as I had been told. I received a response on May [redacted] assuring me that I was an exclusive featured merchant, but the program had not yet launched. On June [redacted], I once again expressed concerns and received a reply on June [redacted] that the program should launch in a week. I've never received further correspondence after this, and several emails and phone calls have gone unanswered. When I finally called a different 800 number that I found online last week, Bernie S[redacted] told me the program "had been live from day one." You can see from the email documentation at this is not what I was continually led to believe. If the program has been live from day one, I am confused as to why I have in writing on June [redacted] that the program was launching a week. I am also unclear why I have not received one call or inquiry about my business if I am exclusively featured in the program. I realize that I am a very small business, and perhaps one could say I was just foolish to fall for this promise of exclusivity. I have learned my lesson. I do truly feel I deserve a refund for the way I have been treated and I would also like other small businesses to be aware of the dangers of falling for these promises of exclusivity.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Based upon the facts of this , the merchant did receive what they paid for. In my original Revdex.com response I offered additional means of exposure to compensate and I have not heard back from the merchant. Since this merchant is now unhappy with the look of their ad I am also willing to upgrade their placement for free all in good faith. Please contact me directly. Thank you.[redacted]

Review: The above company from New York inquired about my company being a merchant for a marketing program working with [redacted] of [redacted]. This contract was stated to ask for a one year time commitment, a reduction of services offered and a one time fee of $595 plus another small fee each month thereafter for 12 months. On the date of the agreed electronic processing of my card the $595 was deducted. I as a [redacted] decided that due to the nature of the contract, that I am unable to commit to their terms due to leaving the country. We were in the infant stages of business and I e-mailed within 24 hours to request a refund and stated very clearly that I was moving out of the country. It took several days before they responded after repeated emails from me asking for a result and for quick communication. They claim that they have to keep payment to move forward with production. [redacted], who are very reputable would be upset if they trusted a program and knew that these merchants were not being taken care of properly, I plan to reach out to their contacts dealing with this company's program.Desired Settlement: I never participated in the program for even 24 hours, I desire my $595 to be refunded to my card on file or check made payable to [redacted] sent to address [redacted]

Business

Response:

This merchant signed up to promote their business to one of our clients on 10/*/2014. We did receive an email on 10/** ( after the merchant received the welcome email)asking for a refund due to the fact the merchant was going out of the country. We did respond restating terms for which she agreed to which was that funds may not be funded. There was a verbal contract that was recorded of which I can send if needed. The merchant did receive the initial welcome email which means her ad was proofed and added to the website already so the services were rendered. Being that this merchant is going out of the country we can remove her ad but a refund is not warranted because the ad was completed and live as of 10/**.

We can however secure and postpone her position and ad until she returns this way she can take advantage of the ad that she paid for. I am also willing to extend her ad time so that it is live one full year from when she returns as opposed to when the ad went live which was 10/**. On top of that I will offer her a free year of the merchant dashboard which is a savings of $119.40 for when she is back in the country.

Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have documented the entire communication process from start to finish and am able to provide the content. The initial transaction started on October *, 2014 I was given a personal email of the sales person named [redacted] on that date so when I decided to cancel I reached out to her through her personal email. When I was not given a response in a quick manner I went back and did an official cancellation through her business email. there was not a response to her email so I went ahead and made a phone call and spoke to the refunds department who then led me to [redacted] and I was told that my recorded conversation would be sent to them upon review of my request. During the recording of our conversation I was very clear about my hesitancy to say yes to this program due to the fact that I may be moving out of the country, so that was already stated in our initial conversation before saying yes to this program. Only through email was my request again denied. It is understandable that once services are rendered to receive the compensation I therefore made sure that my cancellation was within 24 hours, which is common business practices a.k.a. buyers remorse. Due to the nature of this contract and the one your commitment level a discount of services and the ability to be able to provide the client with consistent service my company is not capable of performing those duties. I knew that very quickly so therefore I proceeded with the proper actions in a business manner. I am pleased to hear the attempt to allow my company to utilize this option for the future but it's still not a resolution for the current issue at hand. My request for refund stands firm that is the resolution the company is looking for.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The merchant in question stated that they agreed to the terms which included the refund clause that payments are firm and may not be refunded. The merchant responded to the proof they received via email which means that the ad was already created and live. A refund is not warranted at this time because the services had been rendered. If this merchant placed an ad in a local paper and the paper was printed would they expect a refund at that point if they were going out of the country?This situation is no different. The work had already been completed.

Please reach out to me directly to discuss further. I am sure we can come to an amicable solution.

Thanks

Review: I was contacted by perks card in early February to find out if I was interested in advertising my business and giving discounts to employees of the St. Cloud, Minnesota veterans administration. The cost to join the service is $709.95. I paid $409.95. I went through the process of setting up an account, creating through the e-mails that they have sent was able to set up an account on their website. However, this is as far as I could go the website after my information is put in my clicked login is not working, nor has it been working for at least three weeks. I've contacted the company and spoke with several people in regards to the website and that I'm starting to be concerned that this is a fraud. I was told upon set up that if I chose to cancel within 30 days I could do so I was well underneath the 30 days when I requested a refund. The company claims to have been in business for 25 years. However, their website for members is not working. The [redacted] of the company claimed that I had signed a document stating there was no refunds. I never signed any paperwork with this company. She told me that she would e-mail it to me. And of course, the e-mail never came because there was no written contract. I joined this company to help provide extra services for my entertainment company. After contacting the VA in St. Cloud. They did confirm that they have heard of perks card but don't like to deal with them because of so many issues with them. I have asked five times now to refund my money and they have chosen not to. I sent them a final e-mail giving them another five business days to refund my money or I would have to take further action. I have contacted my bank about getting Refunded and explain to them situation that dispute is now in process and could take anywhere between a week and a year to process. The only thing I want is what I paid for return to me because their company has not provided services.Desired Settlement: The outcome is simple. They owe me a refund

Business

Response:

This merchant signed up to work with one of our clients on 2/**/2014. On 2/**/2014 this merchant paid $409.95 and the balance of $295 was due on 3/**/2014. (signed agreement is attached). We reached out to the merchant on 3/**/2014 in reference to the balance due. Prior to our call there is no record of the merchant having any issues and we did not receive any correspondence from them. There were multiple emails that went back and forth with this merchant after we followed up for payment stating they could not log in to the website. We spoke with the merchant and followed up with an email containing instructions.( attached is email). We also submitted a “bug” to inquire through our back end if there were any issue stopping the merchant from logging in and there were no issues. The merchant attempted to log into their account 36 times of which 30 were successful and 6 were a failure due to invalid password. It appears as though the attempts to log in that were not successful were due to the merchant not using the correct password/user name. Upon resetting their password and providing them a new password they were able to log in. At that point they requested changes to their listing of which we completed.

There are screen shots of the merchants listing as well as a letter from our client verifying the program. On top from allowing this merchant to not pay in full we have been resposnse and as helpful as they would allow us to be.

If the merchant does not want to be involved in the program we will kindly remove them. However, the $409.95 they paid is not refundable; the terms of the agreement the merhcant signed have been carried out. I would however be willing to send out a flyer on behalf of the merhcant to the registered users in their area, free of charge if they so choose to stay aboard. If this is agreed to I would expect the merchant to remove their claims of fraud through all forums.

Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not sure who the person is that it's writing this statement since I have not dealt with her. I've attached several copies of the e-mails on this site still showing errors.I did sign up for the service on February[redacted] of 2014.On March ** the company contacted me about the remaining $295 At which point I made it very clear and even before the $295 was due that I was unable to log into their system. We did correspond back and forth back and forth I shall dim screen captures of the issues and they still haven't fixed it.I'm not sure why they say their site works when it doesn't upon login

I would enter my login information and password and when I hit enter the error screen keeps popping up which is attached to this complaint. It was never fixed and as of today's date it still is not working. I sent messages to the support department never receiving a reply. So when they contacted me on March ** about the $295 I told them that there are's website doesn't work and that I'm not going to give them any more money until they have met, fixed. They said they would waive the $295 which I appreciate however still as of today's date I received nothing from them and still am unable to login.

I am tired of playing games with this company. They should know how to set up an account and have it properly working.

I want a refund in full. $409.95

I cannot add the other 3 pages to this page so I will reply again with the other 3.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

When I spoke to this merchant we agreed upon the amount. I am not sure why now they are requesting a full refund. The reduction of the refund was the initial investment minus the time promoted. I supplied all data to support that we promoted them as the agreement deemed. I have attached again for review. We did all the work and offered a partial refund in good faith. The agreement that they signed clearly states that all funds received are firm and may not be refunded. This merchant also signed an agreement for a total price of $704.94 of which we waived the additional amount of $295.00 as another attempt to work with this merchant. All things considered we were not obligated to waive a payment, or issue a partial refund which we granted as a professional courtesy. This merchant also agreed to the refund amount and told me that he would reach out to the Revdex.com to notify of the resolution of which now he is going back on his word.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I must have missed something in our conversation I thought I made it very clear that I wanted my money back. Not part of it but all of it. They voided their own contract by not providing any services. But if they don't want to do the right thing and refund the full amount, then I guess that's on them and their Revdex.com record.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Was sold a listing as the exclusive acupuncturist for the [redacted] program. Listing is supposed to appear on the landing page. It does not. The area where it's supposed to appear is blank. I checked it on three different computers. Also, I am supposed to be searchable as an "acupuncturist", the "exclusive listing" category. When searching for this term, my business does not show up. Have called several times, and had difficulty getting a live human to speak with. When I finally spoke with someone, he said the listing shows up on his page, and would not acknowledge that it's blank when I look at the same page. I checked the page on three computers, and the area is blank on all of them. He would not acknowledge the problem at all. He claimed he could see it, so therefore my problem didn't exist.

When I asked about my listing not showing up under the contracted searchable category, he said others showed up, and again wouldn't acknowledge that my listing didn't show up and was supposed to. He just didn't care.Desired Settlement: Full refund and removal from the program.

Business

Response:

This merchant signed up to promote themselves to one of our clients on 7/*/15. At that time their information was loaded into our system. This merchant received their proof and the letter of launch when the program went live. This merchant denied the dashboard service at the time of purchase which is a crucial component to the success of a merchant; for it gives the merchant the ability to communicate to the employees that have downloaded the app.Outside that, this merchant did speak with our customer service department in reference to their concerns. As a walk through was administered we were not seeing the same issues on our end. The merchants information was showing up as we were contractually obligated to promote them. The demand for a refund was made regardless of our attempts, which include sending the merchant screen shots of their information live on he site. There are a few fixes that we are more than willing to do for the merchant to be able to view their information and we are not sure as to why they are not seeing their information. We have checked on multiple computers using multiple browsers to make sure the merchants information is live and it is, I have attached the screen shots we supplied to the merchant.A refund is not warranted. The merchant signed an agreement, attached, that states that the exclusivity refers to the landing page and that all payments are firm and may not be refunded. I would like to have the merchant speak to customer service to attempt to fix the issues on their end.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I don't know why the company mentioned the dashboard. When I was initially sold this program, I was informed that the only function of the dashboard was to make changes to my ad myself, without going through Perks. I don't understand what they're talking about regarding communicating directly with program participants. I was never informed about this, or told that there was any way to communicate directly with program participants. Attached is a screen shot from my computer. The area where my ad is supposed to show up is completely blank. I have checked this on multiple computers and browsers. In addition, their advertising sales practices are less than forthcoming. Besides the dashboard issue above, I was told I would be the only acupuncturist in this company's Perks program. That's apparently not the case, and I only found out once the program launched. I was also never informed that there were different levels of advertising, or given a choice of options. When I asked if there were different price options, I was told no, there was only the one option. Apparently, there was a lot of information that should have been provided, but was not.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I spoke with [redacted] today, 10/**/2015 and we amicable resolved the issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,