PermaPlate Company, LLC

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me provided that a similar situation never happens again. Sincerely, [redacted] ***

This is in response to the Revdex.com complaint filed by [redacted] regarding claim [redacted] for paint damage to the front bumper of her Honda Accord which was purchased along with the PermaPlate Appearance Protection package on 7/11/ The claim was initially denied based on photographs included with the claim which showed damage that appeared to be more consistent with impact-related damage caused by road-propelled debris such as rocks, which is not covered under the warranty This claim was re-opened and reviewed again and has since been overturned PermaPlate has authorized a repaint of the front bumper of the vehicle with a local collision repair center The repair facility will be contacting the customer to schedule the work We regret any frustration experienced by Ms [redacted] We believe that this is a satisfactory resolution to this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This is in response to the complaint reported to the RevDex.com by *** ***, received by PermaPlate on 2/8/2016. The PermaPlate Appearance Protection Package
was purchased by Ms*** with her previously owned vehicle on 7/30/and
includes Paintguard™,
Leatherguard™, and Fiberguard™ which are protection
products applied to specific surfaces of the vehicle to provide protection
against certain listed common environmental hazardsMs*** filed a claim
on 1/17/for damage to the paint and leather surfaces of her Lexus RX
400H. A technician was dispatched to
inspect and attempt to recondition the damage on the vehicle. Upon preliminary review of photographs, the
technician noted extensive damage to the leather seats and failing clear coat
on the roof of the vehicleThe terms of the PermaPlate warranty require the
customer to report covered damaged in a timely manner in order to minimize
further damage and to improve the probability of a positive outcome. Specifically, the warranty document states, “In
order to reasonably minimize further damage which might occur, a claim also
must be filed within thirty (30) days from the earlier of either the appearance
of damage covered by this Warranty or the time when damage could have been
discovered upon reasonable observation or inspection…”. The professional assessment filed by a third
party technician indicated that the damage on the vehicle was extensive and
ongoing for a significant amount of time.
For this reason the claim was denied as the damage had occurred and had
gotten progressively worse well beyond days prior to the claim being filed
by the customer
However, PermaPlate is concerned about customer
satisfaction and we regret any misunderstanding or dissatisfaction experienced
by Ms***. As a result, we have
contacted Ms*** and have mutually agreed to an acceptable
compromise. We believe that this issue
has now been resolved

Upon speaking with the customer today we have agreed that all the current issues have been closed out satisfactorily

This is in response to the complaint reported to the Revdex.com by Ms*** ***, received by PermaPlate on 7/25/The PermaPlate Appearance Protection Package was purchased by MsHazelrig in and a claim was filed with our company in July of this year
PermaPlate products do provide protection for the vehicles interior and exteriorThe products and accompanying warranty cover substantially more than just fading as outlined on the consumer’s product warrantyBenefits of the program include but are not limited to protection from many common environmental factors such as fading, oxidation, and loss of gloss, staining from bird droppings, tree sap, and acid rainThis warranty was signed by the customer at the time of purchase stating they received a copyUpon review of the customers claim, the damage was determined to be peeling paintDamage of this kind is the result of a defect in the manufactures paint causing it to delaminate from the metal surfaceWe do have a customer centric focus and at this time our management team has made three attempts to contact the customer to reach a resolutionWe were unable to leave a message as the customer’s voicemail box is full and to date the customer has not responded to our callsThe customer may contact us at 1-800-453-Monday - Friday 8am to 5pm Mountain Time

This is in response to the complaint reported to the Revdex.com by Mr*** ***, received by PermaPlate on 10/14/2016. The PermaPlate Appearance Protection Package was purchased by Mr*** and includes Paintguard™, Leatherguard™, and Fiberguard™ which are applied to specific
surfaces of the vehicle to provide protection against certain listed common environmental hazards.It is important to note the PermaPlate warranty guarantees against product failure and does not provide for general cleaning and detailing of the vehicleWe do request that customers attempt to clean their vehicle prior to filing a claim to ensure the damage is in fact permanentMr*** claim was initially declined as the vehicle was serviced times prior with the technician noting the vehicle was not cleaned by the customer prior to claim filing.We regret the dissatisfaction experienced by the customer however it is important that the warranty be used as intended. At this time, we have serviced this claim with excellent results and have attempted to reach the customer to answer any further questionsThe customer still has active warranty coverage through the term of the warranty and we now consider this claim as successfully resolved

Complaint: ***
I am rejecting this response because:I do not want a re-application I never wanted the first application I was never told any type of product would be applied to my carThe selling of this warranty was misrepresented and not explained throughlyI would have never agreed to have anything applied to a brand new Cato was told it was a warranty for my paint if anything happened to it
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I'd like to thank the Revdex.com of Utah for assisting me in reaching this outcome
Sincerely,
*** ***

They said they mailed a check for the total purchase price via uspsThey sent it regular mail with no way of tracking the check to be sure that it was delivered to the appropriate destinationAs of today November I still have not received the checkWhen I finally receive it and I am able to successfully cash it is will be satisfied with the companyIf I however do not receive the check what should my next steps be? Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This is in response to the Revdex.com complaint filed by *** *** received by PermaPlate on 4/5/ The customer purchased the AutoNation Appearance Package on 3/26/which includes Paintguard, Fiberguard, and Leatherguard protection PermaPlate administers the warranty and claims process
for these products The customer emailed PermaPlate on 4/5/in the afternoon to complain about the appearance of their vehicle after application of the protection products We are eager to resolve these issues along with the selling dealership that applied the protection products At this point, both the dealership and PermaPlate have called *** on multiple occasions to arrange to have any application concerns addressed To date, the customer has not responded to any of our voicemails We are eager to assist and would encourage *** to call our customer service number at ###-###-#### to discuss options

This is in response to the complaint reported to the RevDex.com by MsCrystal A***, received by PermaPlate on 7/8/2015. The PermaPlate Appearance Protection Package
was purchased by MsA*** and includes Paintguard™, Leatherguard™, and Fiberguard™
which are applied to
specific surfaces of the vehicle to provide protection
against certain listed common environmental hazards. The customer filed an initial claim on 6/8/
with a description of damage which was inconsistent with the warranty coverage
and we subsequently denied the claim. A
second claim was filed on 7/6/with clarification on the issues with the paint
on the customer’s Chevrolet Silverado.
This claim was approved and was referred to a local technician in her
area for reconditioning
The customer also indicated that she felt the PermaPlate
products were not properly applied by the selling dealership. When a product warranty is registered with us
by the selling dealership, it is our indication that the PermaPlate products
were professionally applied by the dealership.
Despite this, we authorized the technician servicing the claim to
reapply our products to the customer’s vehicle
We understand that this service, and reapplication, occurred
on Monday 7/13/with satisfactory results
We regret any dissatisfaction experienced by the customer
with the initial claim. We now consider
this issue to be successfully resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This is in response to the complaint reported to the RevDex.com by MrsDiana ***, received by PermaPlate on 6/8/2015. The PermaPlate Appearance Protection Package
was purchased by Mrs*** and includes Paintguard™, Leatherguard™, and Fiberguard™
which are applied to
specific surfaces of the vehicle to provide protection
against certain listed common environmental hazards. The customer filed a claim on 3/16/for a “rip
to the driver’s seat bottom leather” of her Toyota Highlander.
PermaPlate dispatched a local technician to service the
vehicle and to repair the tear to the leather seat. The leather seat was repaired at a cost of
$to PermaPlateThe inspection report returned to PermaPlate by the
technician indicated “excellent results” signed off by the customer. The customer later contacted PermaPlate
stating dissatisfaction with the repair.
Per the terms of the PermaPlate Leatherguard™ warranty, rips, tears, and burns
are limited to the cost of professional repair rather than replacement. Because the customer was not satisfied with
the results of the repair, PermaPlate offered a settlement in the amount of
$173.20, which was the cost of the original repair, with which the customer
could use to pursue whichever further remedy she preferred
We regret the dissatisfaction experienced by the customer
with the servicing of this claim. PermaPlate
and Mrs*** have since reached an agreement on a revised settlement amount
and the customer has accepted this offer, along with the final payment for this
claim. The customer still has active
warranty coverage through the term of the warranty and we now consider this
claim as successfully resolved

Complaint: ***
I am rejecting this response because the guy for property damage and my guy both said no sealer was ever put onI am researching at this time They did call, we shall talk again soon They offered refund I paid, shall see what my legal guy says before we speak again Still in process at this time
Sincerely,
*** ***

We have referred this issue to a local technician for inspection and possible reconditioning Both PermaPlate and the local technician are eager to resolve this issue and have been trying to contact Mrand Mrs*** Once contact is made, an appointment will be scheduled to try to
reach a resolution

We have been working with the selling dealership regarding *** ***'s concerns and the dealership has agreed to refund the purchase The dealership has, or will be, contacting the customer to make arrangements We believe this satisfactorily resolves this complaint

This is in response to the complaint reported to the Revdex.com by Mr*** *** received by PermaPlate on August 14, 2017. The PermaPlate Appearance Protection Package was purchased by Mr*** with his Chrysler Town and Country on March 11, and includes
Paintguard™, Leatherguard™, and Fiberguard™ which are applied to specific surfaces of the vehicle to provide protection against certain listed common environmental hazards. The customer filed a claim with PermaPlate on July 31, for cracking of the leather on the driver’s seat in his vehicle. The customer noted in his claim form that the damage to his vehicle was first noticed on February 5, 2017. The terms of the PermaPlate Warranty signed by the customer at the time of purchase do require that any covered damage be reported to us within days of noticing the issueThis notification period is in place as it allows PermaPlate an opportunity to correct the problem before it has chance to escalate and get worse over time. The customer filed this claim days after the date they noticed the damageCustomer satisfaction is important to us. We contacted the customer on August 14th to explain the warranty coverage and conditions and we believe we have come up with a solution to resolve the customer’s issue This matter should be closed in the next couple of weeks

This is in response to the complaint reported to the RevDex.com by Ms*** ***, received by PermaPlate on
11/12/2015. The PermaPlate Appearance
Protection Service Contract was purchased by the customer on 6/20/and
financed as part of the total purchase price of the
vehicleThis product is a
cancellable contract and the customer subsequently requested cancellation
within days of purchase entitling the customer to a full refundPermaPlate
requested that the selling dealership process a full refund to the customer per
procedures. Because of the delay
in securing Ms***’s refund from the dealership, PermaPlate has agreed
to issue the full refund and take on this issue directly with the selling
dealership. A refund check was issued on
11/23/and should arrive at the customer’s mailing address by 11/25/We
regret any dissatisfaction experienced by Ms*** and we believe this
will resolve this issue for the customer

This is in response to the complaint reported to the RevDex.com by Mr. [redacted], received by PermaPlate on 10/26/2015.  The PermaPlate Appearance Protection Package
was purchased by Mr. [redacted] with his 2010 Nissan Titan on 2/10/11 and includes
Paintguard™, Leatherguard™,...

and Fiberguard™ which are applied to specific
surfaces of the vehicle to provide protection against certain listed common
environmental hazards. 
The customer filed an initial claim on 10/14/15 for oxidation
to the paint on the roof and hood of his vehicle. The customer noted in his claim form that the
damage to his vehicle was first noticed on 9/1/15.  The terms of the PermaPlate Warranty signed
by the customer at the time of purchase clearly state that any covered damage needs
to be reported within 30 days of noticing the issue so as to allow PermaPlate
an opportunity to correct the problem before it has chance to escalate and get
worse over time.  The customer filed this
claim 43 days from the date of noticing the damage.  Instead of denying this claim outright,
PermaPlate agreed to attempt to repair the damage out of customer service and
goodwill.  A technician was dispatched to
inspect the vehicle and attempt a repair. 
Unfortunately, the technician was unable to recondition the paint and
noted in his inspection report that paint correction was not successful due to
the excessive time and exposure involved. 
At that point, the claim was denied for being reported outside of the 30
day notification period required by the warranty. 
However, PermaPlate is concerned about customer satisfaction
and we regret any dissatisfaction experienced by Mr. [redacted].  As a result, we are working with the customer’s
dealership to repaint the damaged areas of the vehicle as a gesture of
goodwill.  We have received an estimate
for repaint on 11/5/15 and we expect that this issue will be resolved
satisfactorily.