Permasil

Date: Wed, Jan 20, at 8:AMSubject: *** *** - Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint #***.To: [email protected] Morning,? The following is our ? response to the Revdex.com complaint # ***? The customer's electric heavy up was completed on
January 8, ? We apologize for any inconvenience and that the customer had to contact us more than once for a resolution? The customer can contact me directly if they have any further concerns or questions at ###-###-####.? Thanks,? Linda *B***| Special Investigations Representative? Pepco Holdings, Inc| Customer RelationsNinth Street N.W| Washington, DC 20068o: ###-###-#### |***@pepco.com?

January 17, 2018Mr*** ***Revdex.comTrade Practice ConsultantK Street, NW, 10th FloorWashington, DC 20005-3404RE: *** *** *** *** *** *** Dr#**, Washington, DC Revdex.com Complaint - ***Dear Mr***:The following is being provided to respond to the
inquiry on behalf of *** *** regarding concerns about the Residential Aid Discount and the amount of the current charges shown on the bill issued on December 18, I appreciate the opportunity to provide the following information.Records show that the electric account for Ms***s has been receiving the Residential Aid Credit on all bills issued since May 18, The credit is shown on her monthly bill as the Residential Aid Credit (RAC)This credit is certified annually by the DCEO and they will send Ms***'s a reminder notice when it's time to recertify.I have completed a billing review of the customer's account since her date of occupancy on March 1, and have attached a billing history statement for reviewActual meter reading data has been used to bill the account from March 1, - December 16, 2017.For the bill in question covering the period from November 17, to December 16, 2017, the account was invoiced for 2,kilowatt hours of usage, which was an increase of kilowatt hours when compared to the bill issued on month prior on November 17, A daily energy usage graph can be found the last page of the customer's monthlyThis energy usage graph is provided to help customers identify periods of high usage and the opportunity to apply conservation measures.Referencing the bill in question dated December 18, 2017, the daily usage graph on page (shown below) reflects an increase in the daily consumption beginning on December 9, when there was a change in the outdoor temperatureThis increase in the daily energy usage during the colder temperatures would suggest that electric is being used to heat or provide supplemental heating to the home*** *** Your electric bill for the period Account number: *** *** November 17, to December 16, 2017Your daily electricity use for this bill periodVisit My Account at pepco.com to see your hourly electricity use.Pepco is not in a position to prove or disprove what internal conditions may contribute to a customer's higher than expected energy consumptionPrimarily, the major energy users in the home such as the heating/air conditioning, electric hot water heater, refrigerator, dryer and lighting all contribute to the overall electric billIf any of these appliances were not operating efficiently, it could, have caused the usage to increase.Pepco does offer a budget billing payment optionBudget Billing helps make it easier to manage the seasonal peaks in a customer's electric bill by dividing your payments evenly over the course of an entire yearIf the customer's account was enrolled in the budget billing plan today the estimated monthly budget payment would be $Annually the budget billing would be settled, and billed for the difference between what was paid during the plan year compared to actual usage during the plan yearThe customer may contact Customer Service at ###-###-#### to enroll in Budget Billing.Based on my review the customer's account has been billed accurately.Thank you for the opportunity to respond.Sincerely,

The following is in response to the rejected response previously
submitted to the Revdex.com (Revdex.com).?
The initial response addressed *** *** ***’ concerns regarding the
assessment of security deposits.?
?
As previously stated, the purpose of a security deposit is
to provide assurance to Pepco that the final bill for an account will be
paid.? Our records reflect on November
11, 2016, a final bill was issued for account number *** (associated
with *** *** ***, District
Heights, MD ***) in the amount of $due by December 2, 2016.? Payment was not received and the unpaid balance
was released for collections on April 3, 2017.?
This collection event affected the customer’s internal credit standing,
and warranted the requests for security deposits on accounts opened after April
3,
?
Since April 2017, the customer has exhibited great paying
habits and no additional collection activity has occurred.? Collection activity is applicable for review
on a customer’s internal credit history for months.? Hence, the collection activity from April
is no longer applicable to the customer’s credit standing as this event occurred
more than months ago.? As a result of
the customer’s current credit standing, security deposits should be waived for accounts
opened after April 3, 2018.?
?
The customer must remain in good credit standing with Pepco to
avoid future requests for security deposits.?
All bills, including final bills, must be paid in full and on timeTo better assist the customer, Pepco
recommends utilizing My Account for bill
payments and account management.? The
customer can register for My Account
at www.pepco.com
?
Thank you for the opportunity to respond and
address the customer’s concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? I have called twice to set up a payment arrangement but the rep at the main customer service number indicated that she could not override to accommodate a payment arrangement? I tried to reach Michelle G***, but she doesn't have her VM set up? Please call me on *** so that I may set up an arrangement? Thank you
Regards,
*** ***

December 15, 2016Mr*** *** Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: *** *** Complaint #***Dear Mr***:This letter serves to address Mr***'s ongoing concerns regarding the billing of his accountWhile I understand his concerns, the mailing the customer is referring to (Welcome Letter) that was attached to our initial response on November 30, 2016, was mailed to the address that he has moved to; listing all the programs that he was currently enrolled inIn addition, as previously stated in our initial response, in the? interest of good customer service, any late fees that were assessed were waived.Please extend our sincere apologies to the customer for any frustration or inconvenience he may have experienced during the establishment of his new account.Sincerely Stan P

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]? Complaint: ***
I am rejecting this response because:
Regards,
*** ***