Permasil

Date: Fri, Jan 8, at 2:PMSubject: Response from Pepco - Revdex.comCase # [redacted] - [redacted] Upper Marlboro, MD ***To: [email protected]: [redacted] @myRevdex.com.org [redacted] ,? The electric service at [redacted] in Upper Marlboro, MD for [redacted] has been reconnected on January 6, as part of completion of the electric heavy up at the service addressWe apologize for any inconvenience this matter may have caused the customer.? Thanks,? Linda *B***| Special Investigations Representative? Pepco Holdings, Inc| Customer RelationsNinth Street N.W| Washington, DC 20068o: ###-###-#### |

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the resolution is reasonable and under the protected consumer rights and advocacy laws I agree to the the terms afforded by the company for an installment plan.? On the other hand, under this same clause I expect Pepco, Incto conduct an inspection of the telectrical meter for [redacted] ***, Washington, D.C., [redacted] effective immediately? This unit is a studio apartment that should not generate a significantly increasing consumer usage bill Regards, [redacted]

Date: Fri, May 4, at 4:PMSubject: RE: [EXTERNAL] You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Good Afternoon [redacted] ,Below is Pepco’s response for Revdex.com Complaint # [redacted] regarding [redacted] :? On March 5, 2018, [redacted] submitted an application for service and lease in the Pepco business office to establish services in her name [redacted] requested to start serves as of March 5, At the time of application, there was an active account at the premise with an outstanding balance in the name of an individual [redacted] identified in her complaint as a co-occupantThe lease provided by [redacted] identified her as the solely responsible for the premise, effective September 1, [redacted] ’s Pepco account, therefore, was established with a start date of September 1, 2017, the effective date of her lease, and billed to current billing period resulting in a balance of $1,309.67.According to COMAR 20.50.04.01-2, a utility may refuse to connect service if an attempt to secure service is made for connection of service to a residence where there are co-occupants, if a service account for that dwelling unit was previously maintained in a current co-occupant's name during a period of co-occupancy with the applicant and the co-occupant has failed to pay or make satisfactory arrangements to pay an outstanding bill or undisputed portion of a disputed bill for service at the dwelling unit, the collection of which is not barred under applicable State or federal law [redacted] ’s application for service was not properly forwarded to Pepco’s Credit department for review; had it been it would have been denied in accordance with COMAR 20.50.04.01-2.As a result of [redacted] ’s inquiry to the Revdex.com, Pepco has adjusted the account effective date to the date the application of service was received on March 5, 2018.? The current account balance is $874.67, including a deposit request in the amount of $and electric charges totaling $covering period March 5, to April 2, 2018.The previous account, held by [redacted] ’s co-occupant has an outstanding balance of $1,The past due balance for the prior account at this premise must be satisfied by making payment or establishing payment arrangementsAlternatively, [redacted] must provide valid documentation which proves that she did not reside at the premise during from the lease effective date of September 1, through the date of the application of service, March 5, 2018, by May 15, Pepco may terminate service in accordance with COMAR 20.31.02.04.? According to COMAR 20.31.02.04, an electric service, gas service, or both, may be terminated in accordance with this regulation, if service at a dwelling unit has been secured by an application made for connection of service to a dwelling where there are co-occupants, if a service account for that dwelling unit was previously maintained in a current co-occupant's name during a period of co-occupancy with the applicant and the co-occupant has failed to pay or make satisfactory arrangements to pay an outstanding bill or undisputed portion of a disputed bill for service at the dwelling unit, the collection of which is not barred under applicable State or federal law; or an application was made by an individual for the purpose of assisting another occupant of a dwelling unit to avoid payment of that occupant's prior outstanding bill.? [redacted] may contact Customer Service at ###-###-#### to request payment arrangements.Thank you,Sarah M

May 9, [redacted] Trade Practice Consultant K Street, NW, 10th Floor Washington, DC 20005-3404Re: [redacted] of [redacted] of MDRevdex.com Complaint # [redacted] Dear [redacted] :This letter is in response to your second inquiry on behalf of [redacted] I regret my previous response did not satisfactorily resolve [redacted] ’ concerns.On Wednesday May 3rd, [redacted] spoke to MrG [redacted] (Quality Control Compliance Officer) and was advised that the materials for his project will delivered on Friday, May 5thHe was also advised that his project has been approved and once the materials arrive, he will be contacted to schedule a time for the work to be completedMrG [redacted] has agreed to touch base with [redacted] weekly until the project is completedIn addition, [redacted] was directed to contact him directly, if he had any further questions or concerns.I trust that this information will serve to resolve [redacted] ’ ongoing concernsIf you have any questions, please contact me.Sincerely,Shannah F

[redacted] , NW Washington, DC 20068April 28, 2016Mr [redacted] Trade Practice Consultant K Street, NW, 10th Floor Washington, DC 20005-3404Re: [redacted] Revdex.com Complaint #11383325Dear Mr [redacted] :This letter is in response to your inquiry on behalf of Ms [redacted] I have completed my review of Ms [redacted] ’s account and would like to provide the following information.A final/termination notice was sent to the customer in July, August, and September as a result of late/missing payments on the accountTherefore, a security deposit of $was requested in September 2015.As stipulated in The General Terms and Conditions for Furnishing Electric Service in Maryland (GTCMD), page 17, section (attached), for residential customers who have not paid a deposit, a deposit may be requested if the Customer fails to pay a bill after a reasonable time has elapsed from the receipt of a termination notice which has arisen because of non-payment of the billFurthermore, the Company has the discretion of applying the customer’s payment to the required security deposit.To date, the customer has paid a total of $of the $original requested security depositHowever, as a one-time courtesy, we have opted to waive the unpaid portion of $and refund the paid portion of $back to the customer’s accountAfter applying refund to account, the customer currently has a balance of $due May 9, 2016.It is the Company’s recommendation that the customer make every effort to pay her bills in its entirety by the due date, to prevent any further security deposits from being assessed on the account.Sincerely,Shannah F

Date: Tue, Dec 1, at 9:AMSubject: RE: Revdex.com Reminder-Second Notice Complaint # [redacted] - [redacted] ***, [redacted] **, WDC ***To: [email protected] [redacted] ? The following information is being provided to address the customer concerns regarding the outage at [redacted] and the billing for the 2nd meter that is no longer installed at the dwelling? ? I appreciate the opportunity to provide the following information? ? On November 10, 2015, the electric service for meter [redacted] at [redacted] was remotely disconnected in error when we were attempting to make corrections on the account record and to identify the correct meter at the dwelling? ? The electric service for meter [redacted] was restored on November 11, ? Please accept our apology ? for any inconvenience this outage may have caused? ? In addition, we have also corrected our account records to ensure that ? we are rendering one bill to the account holder for smart meter # [redacted] under # [redacted] ? Three invoices previously rendered under # [redacted] (referencing meter [redacted] ) for a total of $1,have been reversed and cancelled to reflect a zero balance? Pepco Meter # [redacted] was apparently removed when the property was renovated and our records were never updated to reflect this.? I hope this information is helpful in addressing the customer's concerns.? Thanks,? Linda *B [redacted] Special Investigations Representative? Pepco Holdings, Inc| Customer Relations [redacted] Washington, DC 20068o: ###-###-#### |

October 8, 2015Dear [redacted] .This is in response to complaint # [redacted] regarding [redacted] ***'s billing concernsI have reviewed the account and would like to offer the following information.Attached is a billing history for service from January 28, to October 1, Actual meter readings were used to bill your account each month during the referenced periodThe meter readings are consistent and have been verified in our meter data management systemAs meters record electricity cumulatively, each subsequent actual meter reading serves to confirm the accuracy of the preceding billing.On October 8, 2015, a meter accuracy test was performed and the results of the test indicate that the meter is recording electricity at an overall accuracy rating of 99.9%, which is within the allowable parameters (98% to 102%) prescribed by the Maryland Public Service CommissionAdditionally, an actual meter reading (14616) obtained during the test serves to further confirm the accuracy of the bills.Although Pepco cannot identify what internal conditions or equipment may contribute to the consumer's electrical usage, our consumers are encouraged to use our free on line energy management tool, "My Account," which may be accessed via www.pepco.com for more detailed energy information, Such as daily and hourly consumption to help them analyze their energy usage and identify ways to conserve energy.In conclusion, we found no inconsistencies with the recorded meter readings and the meter test results confirmed that the meter is recording usage accuratelyTherefore, the bills are an accurate reflection of the electrical usage as registered on the meter and a billing adjustment is not warranted.? I trust this information will serve to satisfactorily resolve [redacted] ***'s concerns and I appreciate the opportunity to respondIf you should have any questions, please contact me.Sincerely,Harvey H

Records show that [redacted] ? assumed occupancy for the electric service at [redacted] Germantown, MD ***- [redacted] on June 23, referencing Pepco # [redacted] On July 24, 2014, as part of annual review of [redacted] 's electric account, the paid deposit plus interest of $was automatically refunded based on the satisfactory payment history and our deposit guidelinesThe account for [redacted] was closed on November 12, 2014, when a new party contacted us to start new service.? A final invoice was rendered on November 17, in the amount of $and mailed to the service address.? We have no record of being contacted by you to close your electric account.? ? Per the General Terms and Condition for providing electric service the customer is responsible for all electric service until we are notified? Based on my review you are responsible for the service billed through November 12, 2014.? On April 20, 2015, a written notice (attached) was mailed to [redacted] ***, Burtonsville, MD [redacted] to communicate that your final bill of $was past due.? ? Your account was subsequently referred to? an outside? collection agency to collect for? the total balance due of $132.03, which includes a late payment fee of $.95.? You may? contact the Collection Agency to make payment to satisfy the total amount due.? I have attached a copy of the bill issued on July 24, that shows the deposit refund and a copy the final bill that issued on November 17, 2014.? ? ? ? Thank you for the opportunity to respond.Sincerely,Linda B***Escalated Investigations Representative

? Complaint: [redacted] I am rejecting this response because:As I stated in my response earlier, I have already moved out of the apartment by December 1, According to Pepco's billing statements, the empty apartment used $in December, and $in January, with nobody living inside itAnd I have called Pepco to make sure that my service was cancelled but now Pepco's records did not reflect the changesIf Pepco really wanted to resolve the matter correctly, the company would have already done so when the problem first arises, not insisted the customer take the blame face down two years later.I will have to take my complaint to other government agencies Regards, [redacted] ?

March 15, 2016Mr [redacted] The Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404RE: [redacted] , NE Washington, DC [redacted] Account: [redacted] ***Dear [redacted] This is a follresponse to complaint # [redacted] regarding [redacted] 's billing concerns for the above referenced accountI regret the consumer was not satisfied with my response and would like to provide the following additional information.Our records indicate that [redacted] contacted Pepco in January to close a relative's account and instructed Pepco to mail the final bill to her addressWe believe this resulted in the error in which [redacted] 's account was closed and disconnectedThe electric service was reconnected the following daySubsequently, a processing issue prevented the account from billingOn January 29, 2016, the customer's account records were reinstated and billing resumed, which resulted in a multimonth billing with a balance of $due February 19, 2016.Attached is a billing history from December 15, 2014, to February 19, 2016, to assist you in reviewing the customer's billing and usage dataAs you can see, all of the bills are based on actual metered data, which has been confirmed in our meter data management systemThe bills are a reflection of the customer's usage as registered on the meter.As of the February bill (attached), account balance totals $936.94, which includes previous bill balance of $884.71, and current charges of $that was due March 14, 2016.We sincerely apologize for the error which resulted in the disconnection as well as for the lengthy delay in resumption of the billingWe have applied a customer service credit to [redacted] 's account in the amount of $Additionally, we are able to offer a flexible payment plan on her bill balance at [redacted] 's request.We sincerely apologize for any inconvenience this matter may have caused [redacted] and appreciate her patience and understanding.Sincerely,Harvey H

October 24, [redacted] Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: [redacted] Case Revdex.com [redacted] Suitland, Maryland ***Dear [redacted] :This letter serves to respond to the customers complaint inquiry regarding our payment arrangement policyI appreciate the opportunity to provide the following information.In January we responded to a Revdex.com inquiry from [redacted] At that time there was a balance of S2,on the accountOn January 29, We set up a payment arrangement for 36months on the past due balance to be paid in monthly installments of $in addition to her current billThat payment arrangement was to commence the next invoice issued on February 24, 2016.Prior to arrangement initiated in January, we had established deferred payment arrangements to address past due arrears on [redacted] 's accountAll three were cancelled due to payment defaultSince the installment plan initiated in January, over that past month there have been a total of payments made on the accountI have attached a 13-month billing and payment statement for your review.On October 12, 2016, [redacted] contacted Customer Service and was advised that a minimum payment of $1,was needed to establish a 6-month payment arrangement and to stop collection action on the total outstanding balance due of $3,The past payment history on the account dictated the terms of this arrangement.On October 13, 2016, an exception was granted and a 12-month payment arrangement was established with the requirement of a $1,down payment [redacted] made the required payment $1,on October 20, There is a current balance due of Sl Son the accountThe next invoice will include the deferred installment amount of Splus the current charges for the service periodTo maintain the payment arrangement and to avoid credit and collection action, [redacted] will need to pay the amount due by the due date on the invoice [redacted] October 24, 2016Page 2We are disappointed that [redacted] has been unsatisfied with her experience with PepcoWe work with all of our customers who may be experiencing difficulty paying their bill and attempt to find payments that are mutually agreeableWe have been Working with [redacted] for an extended period of time to establish arrangements that would allow her to be successful in maintaining her monthlypayments.We appreciate the opportunity to respond and look forward to continuing to serve [redacted]

We reviewed the customer's concerns, and offer the following information.? On February 13, Pepco responded to a tree down on Pepco's wires.? Our crews responded and removed the tree.? Upon removal of trees or limbs on Pepco lines, Pepco will stack the debris on the property? but not remove it.? It is the customer's responsibility to remove the debris.? We sincerely apologize for any miscommunications? or misinformation? given to the customer regarding the removal of the debris.? As a courtesy, upon receipt of your inquiry a service was issued to remove the debris on the customer's property, which was completed on March 15, 2017.? If the customer wishes to file a claim for any other vegetation damage due to the debris left on the ground, they may contact our Claims Department at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? I would like to reserve the right to notify you again if we still do not receive any new lights within a timely fashion.? Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: I paid the high deposit of $even though I know I was singled out and targeted by PEPCOI have paid PEPCO my hard earned money of $I still stand with the fact PEOCo has ripped me off!? I have a good history with PEPCo paying them at [redacted] ***? account ending in [redacted] and again in Bethesda! Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: ? I need ? clarity from a representative from the corporate office please for clarity.? Regards, [redacted]

November 14, 2016Mr [redacted] Trade Practice Consultant Revdex.com K Street, NW, 10" Floor Washington, DC 20005-3404Re: [redacted] Revdex.com H [redacted] Gaithersburg, Maryland 20878Dear Mr [redacted] :This letter serves to respond to the customer's billing concernsI appreciate the opportunity to provide the following information.Attached is a thirty one month billing history comparison from the customer's occupancy date in to the current invoice dateThe account has been invoiced based on a Maryland Residential rate using actual meter reading data from a smart meter TXA [redacted] installed on October 29, As the billing history comparison shows, there was an increase in the kilowatt hour consumption on the invoices issued during the months of January - March 2016, when compared to the same billing period one year prior.Pepco is not in a position to prove or disprove what internal factors may have contributed to the higher than anticipated electric consumptionPrimarily, the major energy users in the home such as the heating/air conditioning, electric hot water heater, refrigerator, dryer and lighting all contribute to the overall electric billIf any of these were not operating efficiently, it could, have caused the usage to increaseIn order to help mitigate the rising cost of energy, the customer may be interested in using Pepco's interactive tool; My Account that can help customers analyze their electric billThe tool enables customers to conduct an energy audit of their home and discover ways to conserve energy and save moneyThe customer may use this free tool by visiting our website at www.pepco.com.On November 8, 2016, the meter TXA [redacted] was certified as being the correct meter for the customer's homeIn addition, the meter was tested and found to be recording with an overall accuracy of percent, which is within the guidelines prescribed by the Maryland Public Service Commission.On November 14, 2016, I spoke with Ms [redacted] and she indicated that she was still concerned about her bills being highI suggested that she may want to contact the property owner so they can inspect the appliances or heating and cooling equipmentI extended the offer of having a free energy survey performed by a Pepco Energy Specialist, which will help identify other ways to saveA Pepco Energy Specialist will be contacting Ms [redacted] directly to schedule that appointmentFinally, based on my review the account has been billed accuratelyMs [redacted] has my direct contact information and can contact me if she has any further questions or concerns.Sincerely,Linda B

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] ? Complaint: [redacted] I am rejecting this response because:For the second time, as noted by Pepco reps, the excessive billing was due to an oversight on their part, and Pepco's mismanagement of the process/Program.? To settle this matter I will obviously seek legal support.Thanks for all your professional efforts, Revdex.com Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ? A check is in the mail for the full amount specified in PEPCO's response? I would like to keep the Revdex.com complaint open until I receive proof from PEPCO of my bill being paid Regards, [redacted] ***

[redacted] is not the customer on recordDue to confidentiality practices, Pepco cannot disclose account information regarding the referenced addressAccount information may only be disclosed the account holder

Because of the double payment the customer made ($265.70) on the bill for service from June to July 13, 2017, in the amount of $132.85, the account reflected a credit balance of $132.85.? Therefore, when the account was billed again for service from July to August 10, 2017, in the amount of $128.14, the credit balance from the previous bill was applied, resulting in a credit balance on this bill of $4.71.? ? As previously stated, during our previous investigation of the double payment, the customer stopped payment on one of the checks.? Therefore, the credit that was applied on the bill for service from July to August? 10, 2017, was debited back to the accountAs a result, when the account was billed again for service from August to September 13, 2017, in the amount of $147.68, the bill reflected the balance from the previous bill of $128.14, and a system generated late charge of $1.28.? However, I have waived the late charge.? Currently, the account reflects a balance of $275.82, which consists of the previous bill in the amount of $and the current bill, in the amount of $that is due by October 5,