Pernell Gerver's Online Store

Was getting worried because all the bad reviews and it was taking awhile, so I emailed him and he got back to me promptly letting me know he was waiting for better weather, and when the weather cooled down he sent it quickly and in good condition 😁

Ordered item, got no confirmation and heard nothing until weeks later when I repeatedly emailed and began a paypal dispute. Then I was told it would take weeks before he actually had the plant to send and I never heard from him again. Esculated d a paypal claim, which he never once replied to, and finally got my refund through paypal. This guy is an a** who should not have a business license. He will happily take your money and he gets it by listening plants that are hard to find as "in stock" when they aren't. Once he has your payment, you never hear from him again and when you blow up his email, by chance if he decides to reply, he gives you a bunch of lame excuses. Stay away from this seller!

Absolutly the worst online store I have ever dealt with ! False and misleading advertising !
Damaged half dead plants when they arrived ! The wrong plants as they had advertised . No response to my request to cancel the order before it shipped. I got suspicious after I decided to read some reviews . He went ahead and shipped the order anyways. Would not respond to not one of at least 6-7 email questions about the plants .

A bit of advise when purchasing from a new store. Review , Review , Review .

I’m kicking my self !

Never again.

Gib Rist

On April 5, 2016 I ordered a hard-to-find hoya plant from the company's web site. Normally I do an online check before ordering but in this case I was so excited to find my plant at a reasonable price that I omitted this step. I paid $25 for the plant and $8.50 for 3-day delivery which never arrived. I waited about ten days to contact the company and ask when I could expect my plant. No answer was forthcoming. I emailed a 2nd time, same non-response. I checked an online watchdog site for ordering online and found a site with 100% negative reviews, all having the same experience as mine. Payment was accepted but the merchandise was never sent. I can't believe he is allowed to advertise online. This is an ongoing scam perpetrated by someone who takes money from honest people with no intention of ever delivering the plants that they ordered. Please do not patronize this site. You will lose your money and never hear from the vendor again.

I ordered 3 plants 2 weeks before Christmas as was pretty excited to give unique gifts to my family. After I placed my order, I googled the company and read several negative reviews and immediately emailed Pernell with my concerns. Within a day I received an email back assuring me that my order would be shipped after the weekend, as he did not want the plants sitting in s box for days. And sure enough...,my order came and was perfect!!!! Even my fairy garden was in excellent condition!!!!! Thought that should be said as it looks as if he is a small business and negative reviews often can hurt these company's.

I have ordered from this website several times and the plants that I have gotten have been in good condition, except the most recent one I purchased looks nothing like what I ordered and I emailed a couple times asking about that and have heard nothing. I would like to get my money back or atleast the plant that I actually paid for... any help?

I've ordered multiple plants, multiple times, from Pernell Gerver's online store. All of my experiences have been good. The plants themselves are robust, healthy, gorgeous specimens. They're well packed & suffered no damage in their travels to Boston. I really love the selection and quality. If I had to point to one issue that needs improving it would be communication.. It seems many of the negative customer reviews concern lack of communication & it's the only thing that I found wanting. Other than that, I love Pernell Gerver's online store & would shop with him again. Thank you.

I ordered 4 plants in February. 3 were sent, 1 was already dying and with the last one, they told me they would send later. To this day I have not received a new plant nor did they send me the one that never came. I have not received a refund either even though I have been asking for month. I sent numerous emails to them with no action. Last week I finally send a claim to Revdex.com.

I ordered plants from Pernell Gervers online store and they arrived weak, diseased, and broken. It was obviously not due to the packaging as they were secure in an undamaged US mail package. I attempted to contact the company about this problem as the web site says product is guaranteed for 30 days. But to my dissappointment I realized there was no packing slip, the receipt I printed for myself immedately after placing the order had no phone number nor did the entire web site! There is no way to contact them to complain. I started to have a bad feeling when I realized I had no way of contacting [redacted] expect through a page where you can ask him gardening questions. So, I did send an email through the ask questions page, but as I expected, I received no response. I then began to search for more information on the internet about this man and his online plant store and was very dissappointed. They were numerous complaints about poor product, inability to contact, and even unprofessional behavior as a hired public speaker. I have made a dispute through PayPal, but I really think the Revdex.com should look into this guy! Product_Or_Service: [redacted] Order_Number: XXXXXXXXXDesired SettlementI would like my $36.33 refunded so I may buy new plants. Business' Initial Response The plants I shipped were not diseased, weak or broken when I boxed them up. They were in good condition when I packaged them so the damage occurred in shipping. I issued a full refund to the customer's PayPal account on May 8, the day I received notification from PayPal about the problems with this transaction. I don't have a contact phone number since my business is conducted exclusively online and I am not set up for phone orders. I do my best to answer all customers in a timely manner.

bought a product on-line and never received it.. cannot get in touch.. no phone listed.. e-mails returnedI purchased a product on-line and when it was over a month I tried to get in touch with him and found no telephone numberI googled him and found multiple complaints with the Revdex. comI e-mailed him and they were returnedI know it's not a lot of money but he should be pulled off the internet as he is not supplying any product and is stealing. thanks for you time and attention. Your Secure Shopping Cart - Online OrderInvoice No. : XXXXXX Order No. : XXXXXXXXX Date: [redacted] SHIP TO: [redacted] Payment Method: [redacted] Credit Card Type: [redacted] Account Number: [redacted] ORDER DETAILS: Item: Astilbe [redacted] Quantity: 1Description: This astilbe bears narrow, dense, upright flower plumesPrice (each) : [redacted] Item Total: [redacted]

Subtotal: [redacted] Shipping (USPS Priority [redacted] Grand Total: [redacted] Desired Settlementa refund and some action to take him off the internet as he is bogus and a thiefI purchased a product on-line and when it was over a month I tried to get in touch with him and found no telephone numberI googled him and found multiple complaints with the Revdex. comI e-mailed him and they were returnedI know it's not a lot of money but he should be pulled off the internet as he is not supplying any product and is stealing. thanks for you time and attention. Your Secure Shopping Cart - Online OrderInvoice No. : XXXXXX Order No. : XXXXXXXXX Date: [redacted] SHIP TO: [redacted] Payment Method: [redacted] Credit Card Type: [redacted] Account Number: [redacted] ORDER DETAILS: Item: Astilbe 'Erika'Quantity: 1Description: This astilbe bears narrow, dense, upright flower plumesPrice (each) : [redacted] Item Total: [redacted]

Subtotal: $ [redacted] Shipping (USPS Priority Mail) : + [redacted] Grand Total: [redacted]

Ordered products online in [redacted] charged to my credit card. Never recieved products despite inquiries in [redacted] and [redacted] Invoice No. : XXXXXXOrder No. : XXXXXXXXXDate: [redacted] Ordered and paid for [redacted] of products via website www.pernellgerver.com on [redacted] 2015. Despite numerous inquiries without a response, I still have not received the products or a refund. Desired SettlementRefund [redacted]

paid [redacted] early [redacted] for a total of 21 small plants, paid by paypal I am 78 yrs old,husband and I both have cancer, I cant afford to throw money like this away, I emailed them 3 times and still no plantsDesired Settlementeither the plants or refundFinal Consumer Response

Purchased [redacted] worth of product, have not received the product after 4 months. Attempts to contact seller have failed. Made an order from http://pernellgerver.com/ of 3 pairs of winterberry plants on [redacted] Order information is shown below. I did not receive the product, so on [redacted] I sent a follow up email asking what the order status was. The seller responded on [redacted] stating"Hi Wes, I did email you back when you placed your order to let you know I'd beshipping your shrubs as soon as they start growing, but it sounds like youdidn't get that email. The winterberry shrubs are still dormant - we had acolder than normal winter and spring (until just recently) has been muchcolder than it should be so all the plants are behind. Winterberries alsoleaf out later in spring than other shrubs so I want to be sure they aregrowing before I ship them so they'll do well for you. With this heat, itshouldn't be long before they break dormancy and as soon as they do I'llget them out to you. I'll email you the tracking information when theyship so you know they are on the way. Be sure to add this email address toyour address book so you get that email. Thanks for your patience with this weather! "I responded to the seller on [redacted] stating I got the email and was eagerly awaiting the plants. On [redacted] I sent another email asking when I could expect to receive the order. The seller did not respond to this email. On [redacted] I sent an email to the seller stating"Hello, I ordered 3 pairs of winterberry plants on [redacted] and still have not received the pants. In the last email you sent me you claimed the long winter was to blame, so I waited an extra two months, well into summer. I have received no correspondence from you since. For the reasons stated above I am requesting an immediate cancellation of my order and a full refund. I will give you until the 24th of August to comply with this request. If I have not received contact from you by that time I will be filling complaints with the Revdex.com in your area, and the [redacted] federal internet crime investigation center for non-delivery of goods. At that time I will also send a 30-day demand letter stating intent to sue under violation of the Massachusetts Consumer Protection Act (chapter [redacted] Note that if you are found in violation by the court you may be held liable for double or triple damages and attorneys fees if you knowingly refuse to grant relief. My order information and previous correspondence is below. Contact me if you have any questions, [redacted] "The seller has not responded at the time of this complaint [redacted] The seller lists no phone contact information and no business address. Only a PO box and email address are listed. Original order information is listed below: SHIP TO: Kellyn [redacted] 761 N. Village LaneCrestline, CA XXXXXUnited StatesXXXXXXXXXX [redacted] @gmail. comNoBILL TO: [redacted] PO BOX 89Crestline, CA XXXXXUnited StatesXXXXXXXXXX [redacted] @gmail. comPayment Method: Credit CardCredit Card Type: VisaAccount Number: [redacted] 0776Price (each) : 40.00Subtotal: $120.00Promotional Discount (spring10) : - $12.00Volume Discount: - $6.00Shipping (UPS Ground) : +$0.00Grand Total: $102.00Order number: XXXXXXXXXInvoice number: XXXXXXDate: 3/29/15Desired SettlementI am seeking a cancellation of the order and a complete refund of the purchase price: [redacted]

My credit card was billed on [redacted] ($50) , order number XXXXXXXXX, and the vendor is non-responsive. No communication, no products received! [redacted] I placed an order for two "Arctic Queen" clematis and garden labels on the online store website. The order number is XXXXXXXXX. I was billed $50.00 to my [redacted] credit card. Could you please tell me the order status and expected shipment date? This is my fourth email inquiry - I have heard no update from you regarding this order. I have since contacted the Revdex.com as well as [redacted] regarding your lack of communication. Sincerely, [redacted] XXXXXDesired SettlementPlease reverse the $50 charge on my [redacted] for order number XXXXXXXXX. NO products were ever received and your lack of communication makes me suspect this is fraud. Business Response the charges were refunded to his credit card. Thanks, - [redacted]

My credit card was billed on [redacted] ($50) , order number XXXXXXXXX, and the vendor is non-responsive. No communication, no products received! [redacted] I placed an order for two "Arctic Queen" clematis and garden labels on the online store website. The order number is XXXXXXXXX. I was billed $50.00 to my [redacted] credit card. Could you please tell me the order status and expected shipment date? This is my fourth email inquiry - I have heard no update from you regarding this order. I have since contacted the Revdex.com as well as [redacted] regarding your lack of communication. Sincerely, [redacted] XXXXXDesired SettlementPlease reverse the $50 charge on my [redacted] for order number XXXXXXXXX. NO products were ever received and your lack of communication makes me suspect this is fraud. Business Response the charges were refunded to his credit card. Thanks, - [redacted]

I ordered plants on-line from this companyMy order was acknowledged 4/4/and I have yet to receive the product. I ordered plants from this company and have not received the productInvoice number from the company: XXXXXX; order number XXXXXXXXX for the amount of [redacted] Your Secure Shopping Cart - Online Order

Invoice No. : XXXXXX Order No. : XXXXXXXXX Date: [redacted] SHIP TO: [redacted] XXXXX XXrd [redacted] XXXXXUnited StatesXXX-XXX-XXXX [redacted] noBILL TO: [redacted] XXXXX XXrd [redacted] XXXXXUnited StatesXXX-XXX-XXXX [redacted] Payment Method: [redacted] Credit Card Type: [redacted] Account Number: [redacted] ORDER DETAILS: Item: Phlox 'Swirly Burly'Quantity: 3Description: This new cultivar features umbels of striking, inch-wide, pale-pink-lavender flowers with darker, vibrant-pink centers Price (each) : [redacted] Item Total: [redacted]

Item: Phlox 'Sherbet Cocktail'Quantity: 1Description: A striking variety of tall garden phlox, it’s a color breakthrough Price (each) : [redacted] Item Total: [redacted]

Item: Echinacea 'Virgin'Quantity: 2Description: This new coneflower features, large, fragrant, white flowers blooming on 20-24" tall stems Price (each) : [redacted] Item Total: [redacted]

Subtotal: [redacted] Promotional Discount (ten) : [redacted] Volume Discount: [redacted] Shipping (USPS Priority Mail) : [redacted] Grand Total: [redacted]

Comments: No substitutionsDo not deliver between [redacted] and [redacted] 2013I found you by surfing the internet. Hi [redacted] ! Thank you for your order! Please check back often - we're always adding new plants and gardening products. As a special "Thank You, " I'd like to offer you [redacted] off your next order - of any size* - placed within the next days! (*Excludes items already on sale or discounted and items excluded under "Clearance Sale" on my Online Store.) Enter your customer code (see below) on the shopping cart page and your discount will be applied to your eligible purchases. Your customer code is: reorder Thanks again for your order and I look forward to being of further service to you! Remember - go to my Online Store at [redacted] and place your order right away to take advantage of your [redacted] discount! Use your discount to get other great plants or gardening products I offer. Thanks again for your order! Happy Gardening! - [redacted] XXXXX-XXXXUSA [redacted] Desired SettlementRefund or send me the plants I ordered in

I ordered plants on-line from this companyMy order was acknowledged 4/4/and I have yet to receive the product. I ordered plants from this company and have not received the productInvoice number from the company: XXXXXX; order number XXXXXXXXX for the amount of [redacted] Your Secure Shopping Cart - Online Order

Invoice No. : XXXXXX Order No. : XXXXXXXXX Date: [redacted] SHIP TO: [redacted] XXXXX XXrd [redacted] XXXXX United States XXX-XXX-XXXX [redacted] noBILL TO: [redacted] XXXXX XXrd [redacted] XXXXX United States XXX-XXX-XXXX [redacted] Payment Method: [redacted] Credit Card Type: [redacted] Account Number: [redacted] ORDER DETAILS: Item: Phlox 'Swirly Burly'Quantity: 3Description: This new cultivar features umbels of striking, inch-wide, pale-pink-lavender flowers with darker, vibrant-pink centers Price (each) : [redacted] Item Total: [redacted]

Item: Phlox 'Sherbet Cocktail'Quantity: 1Description: A striking variety of tall garden phlox, it’s a color breakthrough Price (each) : [redacted] Item Total: [redacted]

Item: Echinacea 'Virgin'Quantity: 2Description: This new coneflower features, large, fragrant, white flowers blooming on 20-24" tall stems Price (each) : [redacted] Item Total: [redacted]

Subtotal: [redacted] Promotional Discount (ten) : [redacted] Volume Discount: [redacted] Shipping (USPS Priority Mail) : [redacted] Grand Total: [redacted]

Comments: No substitutionsDo not deliver between [redacted] and [redacted] 2013I found you by surfing the internet. Hi [redacted] ! Thank you for your order! Please check back often - we're always adding new plants and gardening products. As a special "Thank You, " I'd like to offer you [redacted] off your next order - of any size* - placed within the next days! (*Excludes items already on sale or discounted and items excluded under "Clearance Sale" on my Online Store.) Enter your customer code (see below) on the shopping cart page and your discount will be applied to your eligible purchases. Your customer code is: reorder Thanks again for your order and I look forward to being of further service to you! Remember - go to my Online Store at [redacted] and place your order right away to take advantage of your [redacted] discount! Use your discount to get other great plants or gardening products I offer. Thanks again for your order! Happy Gardening! - [redacted] XXXXX-XXXXUSA [redacted] Desired SettlementRefund or send me the plants I ordered in

I ordered 3 plants 2 weeks before Christmas as was pretty excited to give unique gifts to my family. After I placed my order, I googled the company and read several negative reviews and immediately emailed Pernell with my concerns. Within a day I received an email back assuring me that my order would be shipped after the weekend, as he did not want the plants sitting in s box for days. And sure enough...,my order came and was perfect!!!! Even my fairy garden was in excellent condition!!!!! Thought that should be said as it looks as if he is a small business and negative reviews often can hurt these company's.

Partial Fulfillment of Order and No Response to Email Inquiries.On July 9,2014 I placed an order (Invoice #XXXXXX, Order #XXXXXXXXX) for 3 plants, a Yellow Jasmine, a Fragrant Olive, and, the most expensive ($30), a Corkscrew Vine,with Pernell Gervers Online Store. When my order arrived, there was no Corkscrew Vine. There was a note included with invoice, saying that the Corkscrew was back-ordered. and would be shipped soon.I have never received the plant. I have sent them several emails, each requesting information about the Vine, and a firm date for shipment. The company has not responded to any of them. My last email stated that if no response was forthcoming I wanted to cancel my remaining order, and wanted a refund of $30, the price of the Corkscrew Vine. Again, no reply. I no longer want to wait.Please refund my $30.Desired SettlementI want a Refund of my $30, for the Crockscrew Vine the I ordered, but was never sent.

Order acknowledged. Product has not been delivered. No response to inquiry. On [redacted] 2015 I ordered through enterprise's website six diamond grass plants. Total cost of [redacted] Their order No: XXXXXXXXX. The order was acknowledge by email the same day and the charge appeared in my credit card account on the day of order. As of today, [redacted] no product has been received, nor has there been any notice of delay in shipping or other communication. (note that their online store info indicated the items were in stock. The company's website does not provide a customer service phone number or dedicated email address. There is a general inquiry page which I used on [redacted] in an attempt to received order status. No reply has been receivedDesired SettlementThe resolution sought is a reversal of the credit card charge and cancellation of the order.