Hi [redacted] ,Thank you for reaching out to PetI was sorry to hear about the experience you had with our online teamOur Operations Manager has informed me that they have refunded your account for the last two transactions you? have madeOne for $and the other for $They have also reshipped your order in questionThis is all detailed in an email sent to you todayWe thank you for bringing this matter to our attention and our sincerest apology for the inconvenience this has caused.Sincerely,Coral
We were so sorry to hear about the passing of [redacted] ’s pet as well as his experience with our call center? Unfortunately we do not do returns/exchanges on medication and this order was outside our posted return policy? We do feel bad though and will process a refund for the product? We do show that the order was for rather than and will refund the amount? We have also placed a note on [redacted] ’s account for 25% off a future order for his other pets
[redacted] ,The refund amount is for shipping only as stated prior.? We can not refund an order if the product has not been returned in days or unused per our return policy.Thank you,Char S [redacted] PetCustomer Care Project Manager
Dear [redacted] ***,I understand you have been receiving unsolicited marketing and sales promotions from Pet360.com.? Our Email Marketing department has investigated this matter, and we do not find your name or email address anywhere in our database.? Our goal is to resolve these unsubscribe requests; the next step would be for you to consider sending us a copy of the emails you received.? The original emails in question should be dragged and dropped into a new message and directed to my attention.? Please, do not forward the message because the original footprint of the internet service provider who sent the message will be erased and undetectable.Please contact me if you should have any questions or concerns because can-spam compliance is a top priority at Pet360.Sincerely,Char S [redacted] PetCustomer Care Project Manager [redacted] @pet360.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:They have yet to resolve their advertising on their wesite concerning delivery time and information on orders including confirmation and tracking [redacted]
Dear [redacted] , Thank you for contacting Pet I was very sorry to hear about your experience with your order I have been in contact with our cusotmer service department who have assured me that they have refunded your full purchase price and offered 25% off a future order Sincerely, Jessica
Hi [redacted] Thanks for reaching outI? was sorry to hear about your order.? Our customer service department has issued a full refund for the product and shipping.? Thank you for sharing? your experience with us Thanks Jessica
To [redacted] ,I understand you were not satisfied with our returns and exchange policy In the effort of providing quality customer service to all pet parents, we want to complete a refund for the purchase price for the [redacted] The refund should appear in 3-business days with your credit card provider There is no need to return the product because Federal Regulations do not allow us to accept returns of Prescription Medications, Raw, Refrigerated or Frozen FoodsWe can still fill your order for the [redacted] if you would like to give us another try I would also like to offer you 25% off on your next order and free shipping Again, I am sorry this was your first experience on our site, but I would enjoy working with you to fulfill your dog food needs with any our specialty brands and products.Please contact me directly, if you have any questions or concerns.Sincerely,Char S [redacted] Customer Care Project Manager [redacted] @pet360.com
Dear [redacted] ***,I understand you have been receiving unsolicited marketing and sales promotions from Pet360.com Our Email Marketing department has investigated this matter, and we do not find your name or email address anywhere in our database Our goal is to resolve these unsubscribe requests; the next step would be for you to consider sending us a copy of the emails you received The original emails in question should be dragged and dropped into a new message and directed to my attention Please, do not forward the message because the original footprint of the internet service provider who sent the message will be erased and undetectable.Please contact me if you should have any questions or concerns because can-spam compliance is a top priority at Pet360.Sincerely,Char S [redacted] PetCustomer Care Project Manager [redacted] @pet360.com
Dear Mr***, I apologize for the delay of your shipment.? I have confirmed with our customer service department that your order has been fully refundedSincerely,Jessica
Sent: Saturday, June 17, 7:AMTo: Sheri P [redacted] ; Justin M [redacted] (Pet360) < [redacted] @pet360.com>Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] Update: I was able to successfully reach out to [redacted] regarding this complaintWe placed a new order together for ***’s Feline and two task were created for the return and refund Thanks!
[redacted] ? [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ?
We were so sorry to hear about the passing of [redacted] ’s pet as well as his experience with our call center Unfortunately we do not do returns/exchanges on medication and this order was outside our posted return policy We do feel bad though and will process a refund for the product We do show that the order was for rather than and will refund the amount We have also placed a note on [redacted] ’s account for 25% off a future order for his other pets
Hi [redacted] ,Thank you for reaching out to PetI was sorry to hear about the experience you had with our online teamOur Operations Manager has informed me that they have refunded your account for the last two transactions you have madeOne for $and the other for $They have also reshipped your order in questionThis is all detailed in an email sent to you todayWe thank you for bringing this matter to our attention and our sincerest apology for the inconvenience this has caused.Sincerely,Coral
Dear [redacted] , Thank you for your inquiry Our records indicate that your order placed on Wednesday April 9, was shipped on Sunday, April 13th under [redacted] tracking number [redacted] and delivered on Wednesday, April 16, Our processing time to pick / pack an order is - hours from order date and as noted in earlier communication to you, our warehouse on the west coast was experiencing delays To compensate you for this inconvenience, we have refunded your shipping charges of $ Thank you for shopping with us at Pet Sincerely [redacted] Pet360.com
Hi John,Thank you for reaching out to PetOur Operations Manager let us know that they reached out to you today, 11/28/and left a message notifying you of your refundThis has also been escalated to the manufacturer for further investigationWe thank you for bringing this matter to our attention and apologize for the inconvenience this has caused.Sincerely,Coral
Dear [redacted] , Please accept my sincerest apologies for the inconvenience your shopping experience with us has caused I can assure you providing excellent customer service is our number one priority, and your experience is not typical I have issued a refund for the cost of the product on the order you attempted the cancel, that we were unfortunately unable to cancel for you This refund is in the amount of $14.13, and it will post the the original form of payment within 3-business days Again, I apologize that your request was not handled in a satisfactory manner, and that we were unable to provide you with the customer service experience our clients have come to expect from us Please feel free to contact us with any further questions or concernsThank you, Caitlyn F [redacted] Supervisor, Customer Care
Dear Mr***, I apologize for the delay of your shipment I have confirmed with our customer service department that your order has been fully refundedSincerely,Jessica
Hi ***, Thanks for reaching out We found that the charge was stopped prior to any product shipping so the authoirzation would have been cancelled and fell off your account I hope this helps thanks! Jess
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: they have not issued the full refund and the check was not for the full amountI have already told them I rejected thisI still need to place my orders - as they had promised - plus a refund on shipping charges I was made to pay for a service they offered free Regards, [redacted]
Hi [redacted] ,Thank you for reaching out to PetI was sorry to hear about the experience you had with our online teamOur Operations Manager has informed me that they have refunded your account for the last two transactions you? have madeOne for $and the other for $They have also reshipped your order in questionThis is all detailed in an email sent to you todayWe thank you for bringing this matter to our attention and our sincerest apology for the inconvenience this has caused.Sincerely,Coral
We were so sorry to hear about the passing of [redacted] ’s pet as well as his experience with our call center? Unfortunately we do not do returns/exchanges on medication and this order was outside our posted return policy? We do feel bad though and will process a refund for the product? We do show that the order was for rather than and will refund the amount? We have also placed a note on [redacted] ’s account for 25% off a future order for his other pets
[redacted] ,The refund amount is for shipping only as stated prior.? We can not refund an order if the product has not been returned in days or unused per our return policy.Thank you,Char S [redacted] PetCustomer Care Project Manager
Dear [redacted] ***,I understand you have been receiving unsolicited marketing and sales promotions from Pet360.com.? Our Email Marketing department has investigated this matter, and we do not find your name or email address anywhere in our database.? Our goal is to resolve these unsubscribe requests; the next step would be for you to consider sending us a copy of the emails you received.? The original emails in question should be dragged and dropped into a new message and directed to my attention.? Please, do not forward the message because the original footprint of the internet service provider who sent the message will be erased and undetectable.Please contact me if you should have any questions or concerns because can-spam compliance is a top priority at Pet360.Sincerely,Char S [redacted] PetCustomer Care Project Manager [redacted] @pet360.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:They have yet to resolve their advertising on their wesite concerning delivery time and information on orders including confirmation and tracking [redacted]
Dear [redacted] , Thank you for contacting Pet I was very sorry to hear about your experience with your order I have been in contact with our cusotmer service department who have assured me that they have refunded your full purchase price and offered 25% off a future order Sincerely, Jessica
Hi [redacted] Thanks for reaching outI? was sorry to hear about your order.? Our customer service department has issued a full refund for the product and shipping.? Thank you for sharing? your experience with us Thanks Jessica
To [redacted] ,I understand you were not satisfied with our returns and exchange policy In the effort of providing quality customer service to all pet parents, we want to complete a refund for the purchase price for the [redacted] The refund should appear in 3-business days with your credit card provider There is no need to return the product because Federal Regulations do not allow us to accept returns of Prescription Medications, Raw, Refrigerated or Frozen FoodsWe can still fill your order for the [redacted] if you would like to give us another try I would also like to offer you 25% off on your next order and free shipping Again, I am sorry this was your first experience on our site, but I would enjoy working with you to fulfill your dog food needs with any our specialty brands and products.Please contact me directly, if you have any questions or concerns.Sincerely,Char S [redacted] Customer Care Project Manager [redacted] @pet360.com
Dear [redacted] ***,I understand you have been receiving unsolicited marketing and sales promotions from Pet360.com Our Email Marketing department has investigated this matter, and we do not find your name or email address anywhere in our database Our goal is to resolve these unsubscribe requests; the next step would be for you to consider sending us a copy of the emails you received The original emails in question should be dragged and dropped into a new message and directed to my attention Please, do not forward the message because the original footprint of the internet service provider who sent the message will be erased and undetectable.Please contact me if you should have any questions or concerns because can-spam compliance is a top priority at Pet360.Sincerely,Char S [redacted] PetCustomer Care Project Manager [redacted] @pet360.com
Dear Mr***, I apologize for the delay of your shipment.? I have confirmed with our customer service department that your order has been fully refundedSincerely,Jessica
Sent: Saturday, June 17, 7:AMTo: Sheri P [redacted] ; Justin M [redacted] (Pet360) < [redacted] @pet360.com>Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] Update: I was able to successfully reach out to [redacted] regarding this complaintWe placed a new order together for ***’s Feline and two task were created for the return and refund Thanks!
[redacted] ? [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ?
We were so sorry to hear about the passing of [redacted] ’s pet as well as his experience with our call center Unfortunately we do not do returns/exchanges on medication and this order was outside our posted return policy We do feel bad though and will process a refund for the product We do show that the order was for rather than and will refund the amount We have also placed a note on [redacted] ’s account for 25% off a future order for his other pets
Hi [redacted] ,Thank you for reaching out to PetI was sorry to hear about the experience you had with our online teamOur Operations Manager has informed me that they have refunded your account for the last two transactions you have madeOne for $and the other for $They have also reshipped your order in questionThis is all detailed in an email sent to you todayWe thank you for bringing this matter to our attention and our sincerest apology for the inconvenience this has caused.Sincerely,Coral
Dear [redacted] , Thank you for your inquiry Our records indicate that your order placed on Wednesday April 9, was shipped on Sunday, April 13th under [redacted] tracking number [redacted] and delivered on Wednesday, April 16, Our processing time to pick / pack an order is - hours from order date and as noted in earlier communication to you, our warehouse on the west coast was experiencing delays To compensate you for this inconvenience, we have refunded your shipping charges of $ Thank you for shopping with us at Pet Sincerely [redacted] Pet360.com
Hi John,Thank you for reaching out to PetOur Operations Manager let us know that they reached out to you today, 11/28/and left a message notifying you of your refundThis has also been escalated to the manufacturer for further investigationWe thank you for bringing this matter to our attention and apologize for the inconvenience this has caused.Sincerely,Coral
Dear [redacted] , Please accept my sincerest apologies for the inconvenience your shopping experience with us has caused I can assure you providing excellent customer service is our number one priority, and your experience is not typical I have issued a refund for the cost of the product on the order you attempted the cancel, that we were unfortunately unable to cancel for you This refund is in the amount of $14.13, and it will post the the original form of payment within 3-business days Again, I apologize that your request was not handled in a satisfactory manner, and that we were unable to provide you with the customer service experience our clients have come to expect from us Please feel free to contact us with any further questions or concernsThank you, Caitlyn F [redacted] Supervisor, Customer Care
Dear Mr***, I apologize for the delay of your shipment I have confirmed with our customer service department that your order has been fully refundedSincerely,Jessica
Hi ***, Thanks for reaching out We found that the charge was stopped prior to any product shipping so the authoirzation would have been cancelled and fell off your account I hope this helps thanks! Jess
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because: they have not issued the full refund and the check was not for the full amountI have already told them I rejected thisI still need to place my orders - as they had promised - plus a refund on shipping charges I was made to pay for a service they offered free Regards, [redacted]