Pet Fair

All tenants are provided with a list of charges that are chargeable if we have to send a vendor into the unitThis is provided as part of their lease document, as well as provided several times over the summer so that tenants can decide how to handle the cleaning and repairs of the unit prior to the move out dateThe rates for maid service, carpet cleaning, and trash removal are set prices, and are a flat rateUpon move out, maid services had to enter the unit and clean some of the areas that were missed, at the flat rate the tenants are quoted on the lease and the forms sent, so they are aware of what the costs areAlso, management had offered to split the cost with them, and they agreed to the offer, which closes the account, per the closing agreementWe have supplied a ledger of what we paid for the services, we use our own vendors and will not have anything to give her other than the ledger of the costsWe consider this account as closed, as we settled with them on an amount, and provided the ledger of the payments made to our vendors for the unit, along with the photos

Final Consumer Response / [redacted] (2000, 9, 2016/12/21) */ Revdex.com Comment: Consumer called and stated that her complaint has been resolved12-21-

The previous tenant, [redacted] did have a water leak upon moAugust and the issue was addressed in a timely manner as outlined for landlord responsibility in Texas Property Code She and her roommate occupied the property from August to August 3rd When tenant left the apartment for extended period Summer 2017, they failed to ensure HVAC system was functioning properly by keeping AC filter changed along with not leaving the system in auto cool mode as opposed to fan “on” position causing the AC fan to run 24/which caused the dirt build up at AC registers [redacted] offers no compensation for the disgruntled tenantRegards, [redacted]

Photos of the unit ARE from the unit in questionThere is a witness to that claimAll work is done through Ely Properties vendors and there are no outside vendor invoicesWe attempted to give her the accounting of the work done, which she is rejectingWe do not have an outside vendor, they are inhouse workers so the invoices are Ely generated invoicesWe offered to refund half of the maid and half of the paint, which the tenants are rejecting by disputing furtherEly considers this matter closed, and if the tenants accept the offer of half the maid and paint, we will cut a check to them and close the matter

Thank you for contacting Revdex.com to settle your move out dispute.We will be contacting the previous tenants to resolve the concerns.We consider this matter closed.Thank you,

This issue has bee resolved and we consider this matter closed

manager is willing to agree to to the 50% refund of paint and maid Tenant neglected to respond to the offer, there is no unethical practice If tenant wants to accept the offer they need to make contact We consider this matter closed once they accept the original offer

Once Ely Properties was properly notified by the tenant, we acted with due diligence to remedy the problem in a timely manner (Per Texas Property Code)The leak was coming from the condo above which Ely Properties does not manageThe owner of the above condo was notified and repaired the leakEly Properties considers this matter closedThank you, [redacted] Ely Properties, Inc.Property Manager [redacted]

I have spoken with the complainant and refund check was sent to incorrect address in error. We have resolved the concern of refund and both parties have agreed to close this complaint. Check is being reissued for the agreed refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
When should I expect the check?
Regards,
*** ***

This matter has been resolved between landlord and tenant. Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: We are not in negotiationI have not received a response from *** *** since 10/11/despite reaching out to them multiple times after this date
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Ely Properties continues to conduct unethical business practices by not has honoring their proposed and accepted resolution of refunding half of the painting and half of the cleaning fee for Texan *** ***Therefore, I would like to reopen the complaint referenced in this email
Regards,
*** ***

Thank you for contacting Revdex.com to settle your move out dispute.We will be contacting the previous tenants to resolve the concerns.We consider this matter closed.Thank you,

All tenants are provided with a list of charges that are chargeable if we have to send a vendor into the unit. This is provided as part of their lease document, as well as provided several times over the summer so that tenants can decide how to handle the cleaning and repairs of the unit prior to...

the move out date. The rates for maid service, carpet cleaning, and trash removal are set prices, and are a flat rate. Upon move out, maid services had to enter the unit and clean some of the areas that were missed, at the flat rate the tenants are quoted on the lease and the forms sent, so they are aware of what the costs are. Also, management had offered to split the cost with them, and they agreed to the offer, which closes the account, per the closing agreement. We have supplied a ledger of what we paid for the services, we use our own vendors and will not have anything to give her other than the ledger of the costs. We consider this account as closed, as we settled with them on an amount, and provided the ledger of the payments made to our vendors for the unit, along with the photos.

Final Consumer Response /* (2000, 9, 2016/12/21) */
Revdex.com Comment: Consumer called and stated that her complaint has been resolved. 12-21-2016

The previous tenant, [redacted] did have a water leak upon move-in August 2016 and the issue was addressed in a timely manner as outlined for landlord responsibility in Texas Property Code.  She and her roommate occupied the property from August 2016 to August 3rd 2017. When tenant left...

the apartment for extended period Summer 2017, they failed to ensure HVAC system was functioning properly by keeping AC filter changed along with not leaving the system in auto cool mode as opposed to fan “on” position causing the AC fan to run 24/7 which caused the dirt build up at AC registers.  [redacted] offers no compensation for the disgruntled tenant. Regards, [redacted]
[redacted]

Once Ely Properties was properly notified by the tenant, we acted with due diligence to remedy the problem in a timely manner (Per Texas Property Code). The leak was coming from the condo above which Ely Properties does not manage. The owner of the above condo was notified and repaired the leak. Ely...

Properties considers this matter closed. Thank you, [redacted]Ely Properties, Inc.Property Manager[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have tried contacting Ely Properties and I have not received any return email or phone call. Please provide me with the email you would like me to contact you through and what information you require in that email to assure the prompt mailing if the refund. 
Regards,
[redacted]