Pet Fair

Complaint: [redacted]
I am rejecting this response because:
I have tried contacting Ely Properties and I have not received any return email or phone call. Please provide me with the email you would like me to contact you through and what information you require in that email to assure the prompt mailing if the refund. 
Regards,
[redacted]

Photos of the unit ARE from the unit in question. There is a witness to that claim. All work is done through Ely Properties vendors and there are no outside vendor invoices. We attempted to give her the accounting of the work done, which she is rejecting. We do not have an outside vendor, they are inhouse workers so the invoices are Ely generated invoices. We offered to refund half of the maid and half of the paint, which the tenants are rejecting by disputing further. Ely considers this matter closed, and if the tenants accept the offer of half the maid and paint, we will cut a check to them and close the matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The photos provided as proof could be from any apartment in the complex, neither do the photos show damage but only normal wear and tear. In addition, the business agreed in email to refund 1/2 of the cleaning fee and 1/2 of the painting fee. I will submit copies of the emails confirming these offers. I also do not accept that the business does not keep final invoices for its records on amounts paid to vendors for services rendered.
Regards,
[redacted]

manager is willing to agree to to the 50% refund of paint and maid.  Tenant neglected to respond to the offer, there is no unethical practice.  If tenant wants to accept the offer they need to make contact.  We consider this matter closed once they accept the original offer.

This issue has bee resolved and we consider this matter closed.

Thank you for the inquiry.  We have reached out to the previous occupant to negotiate fair and equitable resolution.At this time, we consider this complaint irrelevant as we're in negotiation with complainant.Regards,