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Petbox Inc

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Reviews Petbox Inc

Petbox Inc Reviews (46)

WORST customer service I have ever experiencedI ordered a special edition, one-time-ship box on July 23rdIt was due to ship on July 26thI didn't receive a shipment notification so I emailed PetBox on August 1st asking for an updateThey emailed me back right away with a tracking number and assured me it had been shippedGreat! Except there was no tracking information beyond the "pre-shipment notification." On August 14th it finally showed movementAnother days went by before there was a change, and now it has been an additional days since the last updateI emailed PetBox and told them I had been waiting a month for my box and formally requested a full refund, since this kind of service is unacceptable and it is clear that I won't be getting what I paid forThey have outright refused to issue me a refund because they shipped my box! Didn't even offer me an explanation or an ETA for my shipment!
I would also like to add that there were lots of people on their Facebook page that had posted negative experiences seeking answersPetBox has since removed ALL user posts from their Facebook and when you go to post there it says your post requires page owner approval prior to publishingObviously they aren't publishing anyone's posts because they must all be negative! DO NOT give your money to this company! They are a BAD BUSINESS

I had previously had several positive interactions with this company, not any more
About one month into my five month subscription things started to go wrong Customers were informed that for the next four weeks the PetBox was going to be undergoing some changes dealing with the warehouse and thus they couldn't allow us to choose our own items only select pre-made boxes It was only going to be for four weeks so I was fine with that But then my shipment was over a month late; and another shipment, and another...It became a pattern
Currently I am still waiting on the last box from my five month subscription, which was supposed to ship on September 10, The box is still, on October 10, 2015, in "ships today" status
Customer service is not likely to answer concerns from social media (Twitter or Facebook) in a timely manner Nor is it likely to answer concerns through their support page in a timely manner either (I've been waiting for almost a week right now.)
I would like a refund of my money for all the wasted time and poor customer support Whatever company shake up is going on it is the companies job to see to it that customers do not notice large disruptions in service or customer support I also hear that they are not paying their vendors
Bottom line, if you are thinking about doing business with PetBox, as a customer or a vendor, think again Save yourself the hassle and the money

DO NOT do business with company They do not answer phone, texts, voicemail, or emails Like other customers, I prepaid for boxes and have not got my last one, and I'm beginning to believe I won't be getting any more of them Appox$down the drain And now I'm wondering why and it seems to me they are bankrupt As another customer said, you are not able to post on Facebook a negative comment, so everything looks fine from their Facebook page, AND they continue to send me email almost every day to buy something How dare they? This is terrible business and I am very disappointed in a company that started out so great I had used them last year and loved their service This is atrocious

Petbox has been taking money from people for a monthly service and not following through. Customer service is a joke, they continually tell you they shipped the petboxes but does not provide any shipping info. They will continue to email you about new service products but will not send you anything once you order. Their Facebook pages also continue to delete any negative reviews about their company.

I received the item in dispute for the company on Saturday Oct 24th,  my issue can be marked as completed.  there is no need to further pursue this.

Since Sept 23rd I have left at least 25 voicemail messages, have scheduled 12 callbacks and have sent a plethora of emails to both marketing and support and there have been no replies. Last Wednesday I tried to leave a voicemail but the support voicemail box was full. Prior to September I had never encountered any problems with PetBox but it appears that PetBox is now experiencing some serious corporate challenges. I paid a yearly subscription in advance and believe I have paid for an acceptable level of customer support that PetBox does not deliver. A good product but their marketing and support is suspect.

Review: I received a PetBox through the WagTail app. After getting an email letting me know that I had "credits," I found what I wanted and placed my order, adding $5.00 to my order. (So now two people have paid money to them). This was September 1. I have since sent 5 emails and called twice. I have received ONE RESPONSE via email that stated, "this issue was resolved," in which it wasnt. I have yet to received anything; a letter, an email, a phone call, AN APOLOGY or a refund. I am furious that a company so big and known to animal lovers around the world is treating their customers like this. Something has to be done.Desired Settlement: Provide me with my order, if not more.

Review: I purchased a monthly subscription for a Petbox. I paid nearly $400 for this subscription. For the past five months: ¾ of the subscription period, I have had to contact Petbox because the subscription box did not arrive. Moreover, one of the boxes included 3 dollar store stuffed toys that were made in China and nothing else. Every time I contact Petbox about my missing subscription box, they rush one to me but I did not sign up for this service in order to have to request the monthly subscription box. I have wasted hours on the phone and over email just trying to get the merchandise that I paid for. I have requested a refund in previous messages only to have my request ignored. I am tired of wasting time trying to get the subscription that I paid for. I want a refund.Desired Settlement: I would like my money back. I would like 100% of my money back for the time I have wasted trying to get this subscription fulfilled.

Review: I purchased 4 boxes and I have not received them. I first bought a 3 box subscription 7/9/15, but then found out when I tried to pack my first box that they were changing warehouse locations and I could not choose what went in my box. It also said that I could contact customer support and ask them to push my box back so that I would be able to pick the items when they have moved. In the meantime I ordered a special “kong” box, 8/11/15. When it did not arrive as scheduled, I contacted customer support and they told me that the order had not gone to their supplier and that they now had the items and it would be sent out shortly. This box I did receive. The next month rolls around and I still cannot pick the items I want. Customer support moves my subscription back another month. 9/9/15, I order another special petbox “fetch lovers.” I have not received this box and I have not received the 3 boxes in my subscription. Customer support is not returning my emails or calls, but I still get emails to pack my boxes that I do not receive or purchase more boxes. If they cannot provide my products, I want my money back.Desired Settlement: I would love to get my petboxes but if they are unable to deliver, I want my money back.

Review: I had purchased two subscriptions for my pets through Petbox.com. Shortly thereafter I received a notice that I could not pack my own box due to them moving their warehouse. It said that only "surprise boxes" could be sent for the next 4 weeks but if you wanted to pack your own, they would delay shipment for you. For several months in a row I asked for shipment to be delayed so they could complete the move of their warehouse and I could resume packing my own boxes. The last response I received from [redacted] at Petbox was on November 4, 2015. She stated that they would be notifying customers as soon as they could pack their own boxes again. On November 7th, I tried to check the website to see if I could pack a box and the website was down. I emailed customer service on November 9th because the website was still down and I asked for a refund. I received no response. I sent another email on November 17th indicating that I would be filing a Revdex.com complaint if I did not receive a response. As of today, November 30th, I have not received a response. Because the website is no longer operational, I cannot log on to my account to see what is still owed to me.Desired Settlement: I would like a refund for the boxes that I am owed.

Review: I paid for a year subscription to the "choice" option of petbox at the end of January 2015. By April the 'choice' option was not available due to a claim that the warehouse was being moved. Customer service deferred my subscription each month until September. At this point customer service became unresponsive. I emailed, called, send facebook messages and was not able to get someone to resolve the issue. I was no longer receiving boxes and no longer having the month deferred. In October I set to receive the box and did not receive it. As of November I am no longer able to log into my account. Only 3 months of a 12 month subscription was fulfilled. The company is not responding to resolve.Desired Settlement: Refund to the unused portion of my subscription

I tried Petbox out for the first time with a 6month prepaid subscription. I got my first 3 petboxes without too many issues. However this is the second month at this point, that I have not received my Petbox. I contacted customer service and they never answer their phones and never call you back. Sometimes they send you a text message to let you know they searched and couldn't find your shipment (that they never shipped as it clearly shows in your account) but that they would look into it and then they never get back to you. They have terrible customer service and are a terrible and unreliable service in general.

Review: I renewed my Petbox subscription on 4/9/15 for the price of $119.00 for 1 year of service. To the best of my knowledge the last Petbox I received was in August (this was the 7/2015 scheduled delivery). I did not receive the August or September shipments. The October box was schedule to ship 10/2/15, but I did not receive it. I received an email from Petbox on 11/1/15 that stated it was time to pack my next Petbox. I was unable to do so, and I did not want a "surprise box." I emailed the company on 11/6/15. I received a response for [redacted] stating that their system was down and she would assist me when she could access my information. I am not able to contact the company. The phone number (1-800-203-4588) is out of service and the website is not working. I have sent emails to [email protected] without a response.Desired Settlement: I would like to receive a refund of the full amount that I paid.

Review: On Sept 23, 2015 I started contacting Petbox about a shipment I should have received on Sept 15. I have been trying to contact them via phone, email and text messages daily, except for weekends. Finally, on Sept 21 I received an email stating that my issue had been closed but I was not told when the September box would be shipped. I replied that I was an annual pre-paid subscriber to their service and deserved and had paid for their monthly product. I immediately replied that I believed the product must be shipped no later that today. I have heard nothing.Desired Settlement: Immediate shipment of the September product and a call to me with the date/time it shipped and a personal apology to me for their lack of customer and marketing support.

Review: Im am contacting you in regards to a 1 year membership I bought thru Petbox. We purchased it June 10th for a gift. The recipient received only two months of boxes. I would received emails every month saying its time to fill your box however, everytime you would login in to do so it would tell you to purchase. I called numerous times and left messages. No one called back. Sent several emails and finally got a response from a women named [redacted] Sawyer saying Hello [redacted],I am sincerely sorry for the delayed shipment, I will have your box shipped out as soon as possible. f you have any other questions or concerns, please don’t hesitate to contact me.

Thank You

Teresa

PetBox Support

Thats a cut and paste of the email. I contacted her back and still nothing. I happen to go on [redacted] and if you read the reviews many who did the big yearly packages had the same results. So this just keeps happening. I called my Credit Card company to take further action. They said [redacted] won't do anything because it is over 60 days. So they suggested to reach out to you.

[redacted] is my daughter the email was used for this purchaseDesired Settlement: I just want me money back for the year membership we purchased. Its 179.40

Review: I ordered the petrol back in October probably around the beginning of the month and I still haven't received it and it is now December 11. I tried emailing them twice and the first time they responded with will have it shipped right away. So I waited another week or two and it still never came so I emailed them again but this time so response. I've called them three times and they haven't answered my call.Desired Settlement: I would like a full refund

Pet Box has not returned my emails or called me about my complaints. I signed up for a 6 month subscription and only got 5 boxes. Now, I have signed up for a 12 month subscription ( 2 months ago) and still have not received a box. I would not recommend this company to anyone!

Review: Paid $180 to have a year subscription for monthly deliveries of Petbox. The past couple months they have not responded or sent the boxes. I want my money back.Desired Settlement: Money back.

Review: Petbox has failed to provide the items and services described online and they are unable to provide them in a timely manner.

Example 1 - False Advertisement

Their website and social media accounts advertise that customers are able to pick their items. However, upon renewing my account on 6/30/2015 and trying to pick the items for my first box, I was only given the option to pick surprise boxes because their "company is moving warehouses over the next 4 weeks". As of 9/11/2015, that message was still on the website when you log in to your account page and go to the order screen (I have screenshots if needed). It has since been changed to say "we are moving warehouses over the next few months". The only reason I renewed my service with them on 6/30/2015 and not a competitors was because it was advertised that you can pick your own items. The fact that their company does not disclose this to potential customers prior to their signing up or renewing a subscription is a misrepresentation of the services they are offering currently.

Example 2 - Goods Not Delivered

I renewed a year long membership on 6/30/2015 and have only received 1 box as of today 9/16/2015. The 2nd box has been shipped on 8/21/2015 according to my account online but has not arrived. I previously had a 6 month membership that ended on 5/7/2015. During those 6 months, I got my boxes on time and I was always able to pick my items.Desired Settlement: I have emailed several times over the past month and have gotten no response regarding the options available for people who want to pick their items. I have also messaged them directly on [redacted] as instructed by their marketing department with no response.

In my most recent email on 9/14/2015, I requested a pro-rated refund for the remaining 10 monthly boxes I have not received for my year long membership. This request for a pro-rated refund is justifiable because Petbox has failed to provide the items and service described online and they are unable to provide them in a timely manner.

I paid $161.46 on 6/30/2015 for a year long, monthly subscription. My desired outcome is to cancel the subscription and to receive a pro-rated refund in the amount of $134.55 for the 10 boxes I will not be receiving.

Review: This company sold monthly pet themed box subscriptions to consumers. I have not received any product since April 2015. In May 2015, their website claimed they were moving to a new warehouse and custom ordering would be available in 4 weeks. Over the last 6 months, I have attempted to engage support through multiple methods (e-mail, phone, text). They have not responded to my request for a full refund ($479.40) of the 12 month subscription I purchased and was never able to use/redeem. It was purchased 3 months before my existing subscription would have run out (April 2015 box). As proof of associated cost, I have e-mail receipts from this company as well as bank receipts.

In October, their social media site was still active with users speculating that they had gone out of business. Since then, their website for account management and ordering is no longer available (appears to have been removed).Desired Settlement: I have not received any goods/products as part of the 12 month subscription I purchased for $479.40, therefore I am seeking a full refund of the stated purchase price. I can provide invoice copies and bank records as proof of this purchase.

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Description: Pet Supplies & Foods - Retail

Address: 1253 Archer St, San Diego, California, United States, 92109

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