Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. There are no further actions to be taken. Thank you for your service!
Regards,
[redacted]
May 02, 2017
[redacted]
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID # [redacted]
Dear [redacted]
This communication is in response to your Revdex.com case# [redacted] regarding the complaint you filed against the store's advise...
about purchasing a Merchandise Gift Card for you to purchase an item online while at the store.
We found that you have contacted Petco Customer Relations and that you have spoken with one of the managers. A compensation worth $144.00 Electronic Gift Card or equivalent to two sets of $72.00 Electonic Gift Card was sent to your email address: [redacted]@gmail.com for you to be able to use on your recent online purchase.
We would like also to update you regarding the online order with Order#: [redacted] made on 4/29/17. The order is already in-transit to its destination and will be delivered on May 3, 2017.
Thank you for your continued patroange.
Warm regards,
Corporate Office Customer Relations
Petco Animal Supplies, Inc.
Case#: [redacted]
December 20, 2014
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
This communication is in response to your Revdex.com case #[redacted]
We completely understand your frustration about not arriving at a...
resolution even after contacting our support center regarding your concern. Please accept this as a formal letter of apology for the inconvenience it has caused you and your pets.
Please know that we take this issue seriously from the time it was brought to our attention. This is to confirm that I have forwarded your concern to the appropriate upper management in charge of the store to ensure your complaint is addressed. [redacted] the General Manager stated that she has contacted you to further discuss the situation. She said that this issue has been discussed with the Grooming Service Manager on how to handle any future situation of this nature. She also stated that they will be offering you a complimentary visit to their self-bathing area on your next visit.
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experience. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
We appreciate your time that you have brought this to our attention. Please contact us again if you need further assistance.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]
March 23, 2015
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
Our office has received your Revdex.com case# [redacted] regarding your experience with your recent petco.com order.
We would...
like to extend our apologies for the inconvenience caused and assure you that we have taken the necessary steps to remedy the situations.
One of our supervisors contacted you to further discuss your concern and a partial refund amounting to $15 was issued for Order # [redacted] as a courtesy. In addition, the team refunded $28.02 for Order # [redacted] that was returned to our warehouse. You will receive a separate email confirming the status of your refund. We hope we have addressed your concern at your satisfaction.
Please know that we care about our customers and what they think of us. By letting us know when we improvements can be made, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]
February 01, 2016[redacted]RE: Revdex.com ID# [redacted]Dear [redacted]
This communication is in response to your rebuttal with Revdex.com case# [redacted] We definitely understand your situation and appreciate hearing from you.
Your concern has been looked into and forwarded to the appropriate department to make sure the findings are appropriate. [redacted], our third party claim department confirmed that a reimbursement was provided.
We hope we have addressed your concern at your satisfaction. Please contact us again if you need any further assistance.
Sincerely,[redacted].
Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 21, 2015
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]
This communication is in response to your Revdex.com complaint regarding the betta fish that you purchased at our store in Selden, NY. Please accept our sincerest...
apology for any trouble this may have caused you. Be assured that we intend to use every available means to get this matter resolved.
Your concern was forwarded to the senior management of the store to make sure that this is being addressed accordingly. [redacted], the District Manager confirmed that our store partner has reached out and is offering a refund for the betta fish. The store will be waiting for you to come back and assist you with your refund request. In addition, we will further evaluate how we can prevent this problem from occurring again.
We hope we have addressed your concern at your satisfaction. Please contact us again if you need further assistance.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#[redacted]
September 21, 2016[redacted] [redacted]
RE: Revdex.com ID#[redacted]
Dear [redacted]
Our office has received your letter regarding the experience that you had at our store in [redacted]. Words cannot express how truly sorry...
we are for the anxiety, frustration and inconvenience this has caused and we hope that you are in good health upon receiving this correspondence.
In our desire to resolve your concern and address your request, we have turned over your case to [redacted], our third party claim department to ensure your complaint is being addressed accordingly. We know that we can really never make up for your inconvenience; however, we have every confidence that the dedicated team assigned for this will act immediately to investigate and take whatever action is necessary to resolve the problem.
Please know that we take this matter seriously and we thank you so much for bringing this issue to our attention.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#:[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It appears they misunderstood something in my complaint. The lizards were not purchased years ago, one was purchased in June, it died and we purchased a second one in august. I did mention a similar experience with a lizard I had purchased years ago, which also only lived shortly after the 15 day return limit. When you purchase a pet that is supposed to live 10-20 years, and it lives 2 months, something should be done. Especially if this happens repeatedly.
Regards,
[redacted]
May 13, 2015
[redacted]
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted] Our office received your Revdex.com case# [redacted] regarding your [redacted] card being rejected/declined whenever you...
place an online order at our website. Please accept our sincerest apologies for the inconvenience this has caused.
In our desire to have your concerns addressed and resolved, we have reached out to one of our sales department's manager as part of our research. They offered to contact you to try to place a new order and see what may have been causing the issue. We received your response saying that you have no order to place and that you placed an order using a different card.
Furthermore, one of the sales department managers contacted you on May 13th; however, she just reached your voicemail and left a message. She wanted to verify or confirm the type of [redacted] card that you have (rewards card/credit card/debit card/prepaid card). If your card is a Rewards or Prepaid card, our system will not accept such cards as mode of payment. It will only accept Debit or Credit card.
Please feel free to reply to this communication or call Petco Customer Relations directly at 1-888-824-PALS (7257) if we can be of any further assistance.
Thank you again for contacting Petco.
Sincerely,
[redacted]
[redacted]
Customer Relation Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This does not resolve the issue. The fact that the email I was sent prior to shipment had September 13th as the shipping date. Had it said September 10th I would have changed the delivery date to the 13th so that I would have had money in my account. It has nothing to do with the product being sent it has to do with the email telling me when it would be sent and then that not being the case.
Below is a copy/paste of the email I received on the 9th:
?
?
Petco
To
Me
Sep 9
To ensure delivery of your Petco emails, please add ([redacted]) to your email address book.
Having trouble viewing this email? View as a web page.
Petco.com - Where the pets go online. Dog | Cat | Fish | Small Animal | Ferret |Reptile | Bird | Our Stores
Jason,
Your Repeat Delivery is currently being processed for shipment and will ship soon! Repeat Delivery
Please review the information below for accuracy:
Repeat Delivery Name: [redacted] Delivery Frequency: Every 7 weeks
Next Shipment Date: 9/13/2014 [redacted] contains the following: Repeat Delivery
1/2" Crickets- 500 Count
SKU: 972754 $21.86 1 $21.86
Did you know you can make changes to your Repeat Delivery order through your account? You can make three types of changes: 1.Change the details of your current Repeat Delivery schedule.
2.Set up additional pet essentials to be delivered on a regular basis such as treats, supplements, and flea & tick spot on's to name a few!
3.Include one-time add-on's that will be delivered with your next order such as toys, beds, collars and more!
Feel free to make any of the three changes above up to 3 days before the scheduled ship date of your next order by simply logging into your account. Click here to Learn more.
Read our Privacy Policy.
Questions About Orders? Comments or Concerns?
Contact us by email at petco.com/contactus or call us toll-free at [redacted].
This message is from:
Petco Animal Supplies, Inc.
9125 Rehco Road
San Diego, CA 92121
Reply, Reply All or Forward | More
That is the email where it clearly states the shipment date is 9/13/2014.The only thing I removed was my shipping and billing address.
Regards,
[redacted]
June 23, 2015
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
We are in receipt of your Revdex.com complaint regarding the Petco product you recently purchased at our store in [redacted] We would like to extend our...
sincerest apologies for the pain and trouble you and your puppy had to go through. The appropriate departments have been made aware of the situation and have taken the necessary steps to remedy the issue.
The store's Manager on Duty tried contacting you twice for further discussion of this matter. [redacted] confirmed that they were able to speak with you on the 22nd of June and was happy with how the store handled the situation. On the other hand, we understand that you are very upset with the packaging of the product. Our Private Brand Development Team is currently working on updating the artwork for the product. It is being reviewed by all areas of the team and will be out on stores in the near future.
Please know that we are working closely with our vendors to identify opportunities for ongoing improvement in the manufacturing processes and standards of excellence. Thank you for bringing this to our attention.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 19, 2016[redacted]RE: Revdex.com ID# [redacted]Dear [redacted]
Our office received your Revdex.com case# [redacted] regarding the emails you have been receiving from us. Please accept our sincerest...
apology for any trouble this may have caused you.
We have successfully unsubscribed you from the Petco emails. It may take 7 days, excluding Fridays, Saturdays and Sundays, for the update to take effect. Should by any chance you still receive any email after the given timeframe, please let us know and send or attach along a copy of the email so that we can look further into this situation.
We hope we have addressed your concern at your satisfaction. Please contact us again if you need any further assistance.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]
November 02, 2016[redacted]
RE: Revdex.com ID# [redacted]Dear [redacted]
This communication is in response to your Revdex.com case# [redacted] regarding your concern with our store at [redacted] We are...
sorry to hear about your recent experience.
Your comments were shared with the upper management of the store right after we received your complaint. The Store Leader confirmed that he spoke with you several times and requested for the vet report and bill for further review. We also sent you an email asking for the documents but has not received any response. Please feel free to reply to the email and submit the needed documents so we can address accordingly.
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experience. Let this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]
December 17, 2015
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted],
We are in receipt of your recent inquiry to the Revdex.com and we appreciate the level of feedback that you have provided. We would like to extend...
our apologies for the inconvenience caused and assure you that we have taken the necessary steps to remedy the situation.
One of our Supervisors offered his assistance to make things right and sent a $15 electronic Gift Card to your email address. The eGC does not expire and can be used on petco.com or at a Petco store. In addition, there were (8) $5 Rewards coupons issued on your PALS account. You will have 45 days to use them on your purchases online or at a store. We hope we have addressed your concern at your satisfaction.
Once again, please accept our sincere apologies.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
[redacted]
January 06, 2016[redacted]
RE: Revdex.com ID# [redacted]Dear [redacted]
We received your Revdex.com complaint regarding your recent petco.com order. We would like to apologize for the inconvenience and disappointment that you experienced in dealing...
with our product and service.
We reviewed the case and confirmed that a refund was already processed after you have contacted our Customer Service on January 3rd. A refund in the amount of $212.54 has been credited back to the original mode of payment and a claim has been filed for the damaged order. We understand how upsetting the experience had been. Please be assured that we will take these comments into consideration as we continue to provide quality products and services to our valued customers.
Thank you for bringing this issue to our attention. Your feedback is vital for us to continue to improve our products and services.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#:[redacted]
January 22, 2015
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
This communication is in response to your Revdex.com case# [redacted] regarding your concern with our grooming salon in...
[redacted]. Please accept this as a formal letter of apology for the undue stress this has caused you. We sincerely hope your dog is feeling better upon receiving this response.
At Petco, we strive to provide our customers and their animal companions with respectful, friendly service in a timely and thorough manner. We understand your disappointment and the inconvenience that the grooming incident must have caused you and your dog. To that end, we have partnered with the upper management of the store to make sure that this issue is being addressed accordingly. [redacted], the District Manager immediately handled your concern after receiving your complaint. They made several attempts of contacting you using the phone numbers [redacted] to no avail. The District Manager also left messages with his phone number. However, he has not received any return calls from you. Should you wish to discuss the issue, you may return the call and the District Manager will be welcome to assist you.
Let me assure you that what happened in this case is not typical of Petco's level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry. We appreciate your time bringing this issue to our attention.
Please contact us again if you need any further assistance.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]
April 13, 2017
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted],
This communication is in response to your Revdex.com case# [redacted] regarding the complaint you filed against the item you...
bought at a Petco store.
In our desire to resolve your concern and address your request, we have reached out and forwarded your request to Store Leader (SL) [redacted] of Store [redacted]. He contacted you today and provided two options: (1) refund for the item, or (2) discount to purchase a new tank. We were advised that you chose the first option. We hope that we were able to address your concern appropriately.
Thank you for notifying us of your concern.
Warm regards,
Corporate Office Customer Relations
Petco Animal Supplies, Inc.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. There are no further actions to be taken. Thank you for your service!
Regards,
[redacted]
May 02, 2017
[redacted]
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID # [redacted]
Dear [redacted]
This communication is in response to your Revdex.com case# [redacted] regarding the complaint you filed against the store's advise...
about purchasing a Merchandise Gift Card for you to purchase an item online while at the store.
We found that you have contacted Petco Customer Relations and that you have spoken with one of the managers. A compensation worth $144.00 Electronic Gift Card or equivalent to two sets of $72.00 Electonic Gift Card was sent to your email address: [redacted]@gmail.com for you to be able to use on your recent online purchase.
We would like also to update you regarding the online order with Order#: [redacted] made on 4/29/17. The order is already in-transit to its destination and will be delivered on May 3, 2017.
Thank you for your continued patroange.
Warm regards,
Corporate Office Customer Relations
Petco Animal Supplies, Inc.
Case#: [redacted]
December 20, 2014
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
This communication is in response to your Revdex.com case #[redacted]
We completely understand your frustration about not arriving at a...
resolution even after contacting our support center regarding your concern. Please accept this as a formal letter of apology for the inconvenience it has caused you and your pets.
Please know that we take this issue seriously from the time it was brought to our attention. This is to confirm that I have forwarded your concern to the appropriate upper management in charge of the store to ensure your complaint is addressed. [redacted] the General Manager stated that she has contacted you to further discuss the situation. She said that this issue has been discussed with the Grooming Service Manager on how to handle any future situation of this nature. She also stated that they will be offering you a complimentary visit to their self-bathing area on your next visit.
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experience. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer.
We appreciate your time that you have brought this to our attention. Please contact us again if you need further assistance.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]
March 23, 2015
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
Our office has received your Revdex.com case# [redacted] regarding your experience with your recent petco.com order.
We would...
like to extend our apologies for the inconvenience caused and assure you that we have taken the necessary steps to remedy the situations.
One of our supervisors contacted you to further discuss your concern and a partial refund amounting to $15 was issued for Order # [redacted] as a courtesy. In addition, the team refunded $28.02 for Order # [redacted] that was returned to our warehouse. You will receive a separate email confirming the status of your refund. We hope we have addressed your concern at your satisfaction.
Please know that we care about our customers and what they think of us. By letting us know when we improvements can be made, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]
February 01, 2016[redacted]RE: Revdex.com ID# [redacted]Dear [redacted]
This communication is in response to your rebuttal with Revdex.com case# [redacted] We definitely understand your situation and appreciate hearing from you.
Your concern has been looked into and forwarded to the appropriate department to make sure the findings are appropriate. [redacted], our third party claim department confirmed that a reimbursement was provided.
We hope we have addressed your concern at your satisfaction. Please contact us again if you need any further assistance.
Sincerely,[redacted].
Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 21, 2015
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]
This communication is in response to your Revdex.com complaint regarding the betta fish that you purchased at our store in Selden, NY. Please accept our sincerest...
apology for any trouble this may have caused you. Be assured that we intend to use every available means to get this matter resolved.
Your concern was forwarded to the senior management of the store to make sure that this is being addressed accordingly. [redacted], the District Manager confirmed that our store partner has reached out and is offering a refund for the betta fish. The store will be waiting for you to come back and assist you with your refund request. In addition, we will further evaluate how we can prevent this problem from occurring again.
We hope we have addressed your concern at your satisfaction. Please contact us again if you need further assistance.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#[redacted]
September 21, 2016[redacted] [redacted]
RE: Revdex.com ID#[redacted]
Dear [redacted]
Our office has received your letter regarding the experience that you had at our store in [redacted]. Words cannot express how truly sorry...
we are for the anxiety, frustration and inconvenience this has caused and we hope that you are in good health upon receiving this correspondence.
In our desire to resolve your concern and address your request, we have turned over your case to [redacted], our third party claim department to ensure your complaint is being addressed accordingly. We know that we can really never make up for your inconvenience; however, we have every confidence that the dedicated team assigned for this will act immediately to investigate and take whatever action is necessary to resolve the problem.
Please know that we take this matter seriously and we thank you so much for bringing this issue to our attention.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#:[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
It appears they misunderstood something in my complaint. The lizards were not purchased years ago, one was purchased in June, it died and we purchased a second one in august. I did mention a similar experience with a lizard I had purchased years ago, which also only lived shortly after the 15 day return limit. When you purchase a pet that is supposed to live 10-20 years, and it lives 2 months, something should be done. Especially if this happens repeatedly.
Regards,
[redacted]
May 13, 2015
[redacted]
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted] Our office received your Revdex.com case# [redacted] regarding your [redacted] card being rejected/declined whenever you...
place an online order at our website. Please accept our sincerest apologies for the inconvenience this has caused.
In our desire to have your concerns addressed and resolved, we have reached out to one of our sales department's manager as part of our research. They offered to contact you to try to place a new order and see what may have been causing the issue. We received your response saying that you have no order to place and that you placed an order using a different card.
Furthermore, one of the sales department managers contacted you on May 13th; however, she just reached your voicemail and left a message. She wanted to verify or confirm the type of [redacted] card that you have (rewards card/credit card/debit card/prepaid card). If your card is a Rewards or Prepaid card, our system will not accept such cards as mode of payment. It will only accept Debit or Credit card.
Please feel free to reply to this communication or call Petco Customer Relations directly at 1-888-824-PALS (7257) if we can be of any further assistance.
Thank you again for contacting Petco.
Sincerely,
[redacted]
[redacted]
Customer Relation Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This does not resolve the issue. The fact that the email I was sent prior to shipment had September 13th as the shipping date. Had it said September 10th I would have changed the delivery date to the 13th so that I would have had money in my account. It has nothing to do with the product being sent it has to do with the email telling me when it would be sent and then that not being the case.
Below is a copy/paste of the email I received on the 9th:
?
?
Petco
To
Me
Sep 9
To ensure delivery of your Petco emails, please add ([redacted]) to your email address book.
Having trouble viewing this email? View as a web page.
Petco.com - Where the pets go online. Dog | Cat | Fish | Small Animal | Ferret |Reptile | Bird | Our Stores
Jason,
Your Repeat Delivery is currently being processed for shipment and will ship soon! Repeat Delivery
Please review the information below for accuracy:
Repeat Delivery Name: [redacted] Delivery Frequency: Every 7 weeks
Next Shipment Date: 9/13/2014 [redacted] contains the following: Repeat Delivery
1/2" Crickets- 500 Count
SKU: 972754 $21.86 1 $21.86
Did you know you can make changes to your Repeat Delivery order through your account? You can make three types of changes: 1.Change the details of your current Repeat Delivery schedule.
2.Set up additional pet essentials to be delivered on a regular basis such as treats, supplements, and flea & tick spot on's to name a few!
3.Include one-time add-on's that will be delivered with your next order such as toys, beds, collars and more!
Feel free to make any of the three changes above up to 3 days before the scheduled ship date of your next order by simply logging into your account. Click here to Learn more.
Read our Privacy Policy.
Questions About Orders? Comments or Concerns?
Contact us by email at petco.com/contactus or call us toll-free at [redacted].
This message is from:
Petco Animal Supplies, Inc.
9125 Rehco Road
San Diego, CA 92121
Reply, Reply All or Forward | More
That is the email where it clearly states the shipment date is 9/13/2014.The only thing I removed was my shipping and billing address.
Regards,
[redacted]
June 23, 2015
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
We are in receipt of your Revdex.com complaint regarding the Petco product you recently purchased at our store in [redacted] We would like to extend our...
sincerest apologies for the pain and trouble you and your puppy had to go through. The appropriate departments have been made aware of the situation and have taken the necessary steps to remedy the issue.
The store's Manager on Duty tried contacting you twice for further discussion of this matter. [redacted] confirmed that they were able to speak with you on the 22nd of June and was happy with how the store handled the situation. On the other hand, we understand that you are very upset with the packaging of the product. Our Private Brand Development Team is currently working on updating the artwork for the product. It is being reviewed by all areas of the team and will be out on stores in the near future.
Please know that we are working closely with our vendors to identify opportunities for ongoing improvement in the manufacturing processes and standards of excellence. Thank you for bringing this to our attention.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 19, 2016[redacted]RE: Revdex.com ID# [redacted]Dear [redacted]
Our office received your Revdex.com case# [redacted] regarding the emails you have been receiving from us. Please accept our sincerest...
apology for any trouble this may have caused you.
We have successfully unsubscribed you from the Petco emails. It may take 7 days, excluding Fridays, Saturdays and Sundays, for the update to take effect. Should by any chance you still receive any email after the given timeframe, please let us know and send or attach along a copy of the email so that we can look further into this situation.
We hope we have addressed your concern at your satisfaction. Please contact us again if you need any further assistance.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]
November 02, 2016[redacted]
RE: Revdex.com ID# [redacted]Dear [redacted]
This communication is in response to your Revdex.com case# [redacted] regarding your concern with our store at [redacted] We are...
sorry to hear about your recent experience.
Your comments were shared with the upper management of the store right after we received your complaint. The Store Leader confirmed that he spoke with you several times and requested for the vet report and bill for further review. We also sent you an email asking for the documents but has not received any response. Please feel free to reply to the email and submit the needed documents so we can address accordingly.
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experience. Let this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]
December 17, 2015
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted],
We are in receipt of your recent inquiry to the Revdex.com and we appreciate the level of feedback that you have provided. We would like to extend...
our apologies for the inconvenience caused and assure you that we have taken the necessary steps to remedy the situation.
One of our Supervisors offered his assistance to make things right and sent a $15 electronic Gift Card to your email address. The eGC does not expire and can be used on petco.com or at a Petco store. In addition, there were (8) $5 Rewards coupons issued on your PALS account. You will have 45 days to use them on your purchases online or at a store. We hope we have addressed your concern at your satisfaction.
Once again, please accept our sincere apologies.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
[redacted]
January 06, 2016[redacted]
RE: Revdex.com ID# [redacted]Dear [redacted]
We received your Revdex.com complaint regarding your recent petco.com order. We would like to apologize for the inconvenience and disappointment that you experienced in dealing...
with our product and service.
We reviewed the case and confirmed that a refund was already processed after you have contacted our Customer Service on January 3rd. A refund in the amount of $212.54 has been credited back to the original mode of payment and a claim has been filed for the damaged order. We understand how upsetting the experience had been. Please be assured that we will take these comments into consideration as we continue to provide quality products and services to our valued customers.
Thank you for bringing this issue to our attention. Your feedback is vital for us to continue to improve our products and services.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#:[redacted]
January 22, 2015
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
This communication is in response to your Revdex.com case# [redacted] regarding your concern with our grooming salon in...
[redacted]. Please accept this as a formal letter of apology for the undue stress this has caused you. We sincerely hope your dog is feeling better upon receiving this response.
At Petco, we strive to provide our customers and their animal companions with respectful, friendly service in a timely and thorough manner. We understand your disappointment and the inconvenience that the grooming incident must have caused you and your dog. To that end, we have partnered with the upper management of the store to make sure that this issue is being addressed accordingly. [redacted], the District Manager immediately handled your concern after receiving your complaint. They made several attempts of contacting you using the phone numbers [redacted] to no avail. The District Manager also left messages with his phone number. However, he has not received any return calls from you. Should you wish to discuss the issue, you may return the call and the District Manager will be welcome to assist you.
Let me assure you that what happened in this case is not typical of Petco's level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry. We appreciate your time bringing this issue to our attention.
Please contact us again if you need any further assistance.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]
April 13, 2017
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted],
This communication is in response to your Revdex.com case# [redacted] regarding the complaint you filed against the item you...
bought at a Petco store.
In our desire to resolve your concern and address your request, we have reached out and forwarded your request to Store Leader (SL) [redacted] of Store [redacted]. He contacted you today and provided two options: (1) refund for the item, or (2) discount to purchase a new tank. We were advised that you chose the first option. We hope that we were able to address your concern appropriately.
Thank you for notifying us of your concern.
Warm regards,
Corporate Office Customer Relations
Petco Animal Supplies, Inc.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]