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Petco Animal Supplies Inc

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Petco Animal Supplies Inc Reviews (212)

February 18, 2016[redacted]RE: Revdex.com ID# [redacted]Dear [redacted]
This communication is in response to your rebuttal with Revdex.com case# [redacted]
We apologize for whatever inconvenience this may cause you. The District Manager affirmed that you were contacted but was unable to arrive to an agreement based on differences. This case has also been forwarded to our Management group and our position still stands.
Thank you for your understanding.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

I recently had a dispute with Petco about them failing to honor their 5x bonus points offer. Once that was completed they updated their site and now the pet food items that I purchase are suspiciously no longer available and will not be for a month or more, conveniently after the rewards dollars I earned have expired.Cash pay out of the rewards dollars and gift card that I will not be allowed to use, so I can take my business to PetSmart.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
A mere thank you and paying vet expenses is nothing more than just a Band-Aid to a bigger issue that Petco has with injuring pets while in their care.  I brought my healthy, happy and smiling dog for a simple grooming process and picked him up with 3 injuries.  This is unacceptable.  It has been over two weeks and he is still not back to normal yet.  Petco is supposed to be a business who professionally handles pets on a daily basis but yet they continuously injury pets.  I would like an investigation as to why pets are senselessly being injured in their care and I want this documented with the Revdex.com so other consumers will be aware. Thank you[redacted]

September 15, 2016
[redacted] 
RE: Revdex.com ID# [redacted]Dear[redacted]
 
Thank you for contacting petco.com. Our office has received your Revdex.com case# [redacted] regarding the cancellation of your orders. We would like to...

apologize for the undue stress this has caused you.
 We have shared your concerns with the appropriate department to ensure that this is being addressed accordingly. After thorough investigation, we regret to inform you that we are unable to continue placing the order. While we wish that we could further assist you with this matter, however, the case has been reviewed by our Management group and they stand behind the decision. It is not our intention to come up with a decision that would cause frustration to our customer. Again, please accept our apology.
 
Thank you for your understanding.
 
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

October 28, 2014
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
Our office has received your Revdex.com case# [redacted] regarding your recent petco.com order. Please accept this as a formal...

letter of apology for the undue stress this has caused you.
We strive to give every customer a fun and friendly shopping experience every time they shop online. We definitely understand your situation, and we sincerely apologize for the inconvenience, and for our failure to offer stellar customer service.
We checked our records and confirmed that the product was returned for a refund on the 23rd of October, 2014 at our Petco store in [redacted] We understand how time-critical it was for you to receive the package before your flight. Please be assured that proper coaching will be done towards the representatives who assisted you on your inquiry. Furthermore, your comments have been shared with the appropriate personnel and departments and I assure you that we will take these comments into consideration as we continue to provide products and services to our valued customers.
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experience. By letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future.
Please contact us again if you need further assistance.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I hope that in the future, Petco will stop sending "click-bait" and misleading emails saying people will save on their "ENTIRE" order when that is in fact, not the case. 
Regards,
[redacted]

April 26, 2017
[redacted]
[redacted]
Dear [redacted],
This is in response to your rebuttal letter through Revdex.com case# [redacted]. Again, we would like to express our sincerest apologies for the inconvenience that your experience may have caused.
We reached out to the store once again. In our desire to resolve your concern and address your request, we have reached out to the upper management. We have come to a decision that a $30.00 Electronic Gift Card as compensation regarding the inconvenience that this has caused you plus the %20 discount offered by the Store Leader for you to be able to purchase a new tank. We hope that we were able to address your concern appropriately.
Thank you for notifying us of your concern.
Warm regards,
Corporate Office Customer Relations
Petco Animal Supplies, Inc.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  This was the response I sent to the managers email:  [redacted]I can speak with you on Wednesday after 3[redacted]I NEVER got a phone call.They are lying. 
[redacted]

September 16, 2014
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
Our office has received your Revdex.com case# [redacted] regarding your recent petco.com order.
Please accept this as a formal...

letter of apology for the undue stress this has caused you. We understand your frustration about not arriving at a resolution, even after contacting our support center regarding your concern.
Your concern has been looked into and forwarded to the right personnel to make sure the findings are appropriate. The order was shipped on the 10th of September and was delivered the next day. We reviewed your previous Repeat Delivery orders and the shipment has been accurate and in line with the given schedule which was set up for a 7 week interval. Repeat Delivery lets you schedule your favorite pet food and supplies for automatic delivery. Thus, it is highly advisable that the account has enough funds to cover the transaction. Based on this information, we regret to inform you that we are unable to extend credits to cover the overdraft fees that you incurred. We know it is frustrating on your end and we never wanted to bring inconvenience to any of our customers.
We consider you a valued customer and hope that you can appreciate our position in this matter. If we are able to accommodate you in any way that is within our company policy, we will be most happy to do so. Please accept our sincerest apology in this regard.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

October 08, 2014
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
Our office has received your Revdex.com case# [redacted] regarding your recent petco.com order. We are sorry to hear about your ongoing...

disappointment with the experience you had at petco.com.
We strive to give every customer a fun and friendly shopping experience every time they shop online. We definitely understand your situation, and we sincerely apologize for the inconvenience this has caused you.
One of our Supervisors made several attempts to contact you by phone but to no avail. Messages were left but have yet to receive a return call from you. Should you wish to discuss the issue further, please feel free to contact us at [redacted] and provide the reference # [redacted]
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experience. Let this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering.
Please contact us again if you need further assistance.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]

January 31, 2017
[redacted]
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID # [redacted]
Our office received your rebuttal letter regarding Revdex.com case# [redacted]. We apologize once again for the inconvenience.
Let me assure you that what happened in your case is not typical of Petco's level of customer service. We are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us. Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to provide you the positive shopping experience you have come to expect from us.
Thank you for your time.
[redacted]
[redacted]
[redacted]
[redacted]

July 20, 2015
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
This communication is in response to your Revdex.com case# [redacted] regarding your concern with our store in Bismarck, ND.
Please accept...

this as a formal letter of apology for the undue stress this has caused you. Your comments have been shared with the appropriate personnel and departments and I assure you that we will take these comments into consideration as we continue to provide products and services to our valued customers.
We have partnered with the upper management of the store to ensure that this is being addressed. We received a confirmation from the General Manager that he has contacted you to address the situation. It was noted that he was able to resolve the issue to your satisfaction. We hope that the given resolution is sufficient to address your concern accordingly.
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experience. Let this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering.
Please contact us again if you need further assistance.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]

December 24, 2015[redacted]
RE: Revdex.com ID#[redacted]Dear [redacted]
This communication is in response to your Revdex.com case# [redacted] regarding your concern with our store in [redacted]
A copy of your...

concern has been forwarded to the management of the store for further resolution. We have advised them of your correct phone number and your most convenient time for call back. We have every confidence that our store partners will act immediately to investigate and take whatever action necessary to resolve the problem.
Let this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
For one thing the price match which you talk about was not an offer when I called to make sure they had the item and they told me the price I had said I was not going to buy it for one the price online was 6.99 2nd there was Petsmart and they would match your online price, then your store said they would match your online price. So I did come to your store ( sorry I did too ) as I have said they gave us the wrong even with the page from your online store showning a photo for the one I wanted.
I was told on the phone that if I came back she would discount the item by 4.00 nothing was said about a store coupon for me to drive back forth 4 times it cost money unless you think gas is free it is not for me. I had to dig into my purse under all the seat looking for change to put gas in my car so I could get back home. As I have said my son did not know just what my conversation was with the store manager and the discount of 4.00 ( 4.00 - 6.99 = 2.99) which should have been what I was charged then I was owed 4.00 cash or check.  I did NOT make any mistake your store did and I should not be paying for this. They really cause a terrible hardship for me and my family, if that person had only sold me the item I wanted there was no no excuse for that they had a photo with the item circled. I told your store manager / assitant they I would give back that coupon for the money because I need to put back the gas extra gas It cost me to drive back a 2nd time. If I had known about the lies / deseption I would have just not wasted my gas and I would have just mail the item back with the reciept and ask for a check to be mailed to me. This is a bad company and bad C.S. relation you will never get me back in your store any of your stores. I want what I was told!!!!

November 20, 2014
[redacted]
RE: Revdex.com ID#[redacted]
Dear[redacted],
This communication is in response to your Revdex.com case# [redacted] regarding your concern with our store in Baton Rouge, LA.
At Petco,...

we strive to give every customer a fun and friendly shopping experience every time they visit one of our stores. As a company, we never intend to mislead our customers about this or any other program in which we participate.
We have partnered with the upper management of the store to ensure that this is being addressed. We received a confirmation from the District Manager that [redacted] the General Manager has contacted you to address the situation. It was noted that they were able to resolve the issue to your satisfaction. We hope that the given resolution is sufficient to address your concern accordingly.
We value every interaction with our customers and we appreciate when a customer takes the time to provide us with feedback regarding their experience. Let this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering.
Please contact us again if you need further assistance.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]

July 12, 2016[redacted]RE: Revdex.com ID# [redacted]Dear [redacted]
This communication is in response to your rebuttal for Revdex.com case# [redacted]. We understand how upsetting the situation has been and we sincerely apologize for the inconvenience this has caused.
Please know that we we appreciate when a customer takes the time to provide us with feedback regarding their experience. Your comments have been shared with the appropriate personnel and departments and we assure you that we will take these comments into consideration as we continue to provide products and services to our valued customers. Your comments are sincerely appreciated so that we can continue to improve.
We thank you for taking the time to share your thoughts. Let this be an assurance that we will be working out to make sure our team is monitoring our customers' experiences closely to understand and respond to the challenges you are encountering.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

December 14, 2014
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted],
We are in receipt of your recent inquiry to the Revdex.com and we appreciate the level of feedback that you have provided. At this point, we feel...

that we have provided adequate compensation for your troubles, time, and energy. Our General Manager had a detailed discussion about your situation and you also accepted appeasement as part of the resolution at the store. In addition, we apologize for the less than perfect experience you encountered with the gourmet cookies you purchased however, please know that this was an anomaly and not indicative of the great reputation our customers have come to know about Petco. In addition, we researched our inventory and did not locate any additional infestation problems as you referenced.
We thank you once again for your passion and commitment regarding pets in general however, we consider this situation closed after our internal review.
Sincerely,
[redacted]
Customer Relations Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]

May 13, 2015
[redacted]
[redacted]
[redacted]
[redacted]
RE: Revdex.com ID# [redacted]
Dear [redacted]
Our office received your Revdex.com case# [redacted] about your complaint on the aquarium you purchased and is now defective (leaking)....

Please accept our sincerest apologies for the inconvenience this has caused.
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it is important for us to know.
In our desire to resolve your concern and address your request, we have reached out and forwarded your request to the item's manufacturer. We were advised that they will be sending out a replacement for the leaking aquarium. We hope that we were able to address your concern appropriately.
Please feel free to reply to this communication or call Petco Customer Relations directly at [redacted]) if we can be of any further assistance.
Your patronage is important to us and we hope that you'll continue to give us opportunities to serve you. Thank you again for contacting Petco.
Sincerely,
[redacted]
Customer Relation Coordinator
Petco Animal Supplies, Inc.
Case#: [redacted]

March 17, 2016[redacted]RE: Revdex.com ID# [redacted]Dear [redacted]
We received your Revdex.com complaint with case# [redacted] regarding the unauthorized charge in your account. We know it was frustrating on your end and we...

never intend to bring inconvenience to any of our customers. Please accept our sincerest apology for any trouble this has caused you.
One of our Escalation Experts reached out and spoke to you regarding this matter. To rectify the issue, we have issued a Corporate Check and it was delivered at your door on 03/11/16. We hope we have addressed your concern at your satisfaction.
A copy of your concern has also been shared with the [redacted] to ensure that this is being addressed accordingly. The investigation is ongoing and they are currently reviewing your case. Please know that we take these issues seriously every time they are brought to our attention.
Please contact us again if you need further assistance.
Sincerely,[redacted]Customer Relations CoordinatorPetco Animal Supplies, Inc.Case#: [redacted]

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