Thank you for contacting us with your concernsAt Jack Maxton we strive for excellent customer serviceOur records reflect that we reconditioned a Cadillac (with approx114,miles) before putting the vehicle out on the lot for sale as an "As Is No Warranty" saleMr***
purchased the vehicleWe explained to him that because he lived out of state he would need to take care of tags and registration in his own state. Then some service issues aroseAgain, as he lives out of state, we advised him to take the vehicle to his closest dealership to have it looked at.(Document Attached)Which he didThen, as a gesture of customer courtesy and a means of retaining a good relationship with him, Jack Maxton Chevrolet covered the cost of the work performed at *** Cadillac (Receipt attached)We thought all servicing had been completed We've attached the original online Vehicle Detail Page displaying the MSRP and sale price of the vehicle We've also attached the Buyers order which reflects the pricing on the vehicle. We're sorry Mr*** remains dissatisfied, but we feel that we have extended every effort to assist him
more info claim #*** *** Tue, 05/03/2:pm Tue, 05/03/2:pm Here's a copy of the letter we sent to Jack Maxton It has more information We've also filed a claim with the Attorney General
Please review this recording of the phone call when we set the appointment.Although we did sound optimistic that her issue would be covered, at the endof the conversation we did advise her of the $charge I will alsosend you in a separate email a copy of the repair order where she
initialedfor the $check out fee If her issue would have been covered by thespecial coverage the $would not have applied.Sincerely,Tim H***
The consumer spoke to the used car director, Jason, and agreed to reimburse him $for the air condenser replacementWe also offered him a free oil change
I want it in writing that Jack Maxton also has agreed to fix my ongoing odor issue at no cost and provide me with a complimentary rental as long as I need one until the issue is 100% resolvedI agree with the full refund amount of the $
First of all I am appalled at the attack of my character and insulting my reputation and accusing me of lying to my own bank of yearsThey are sending me a letter stating I did no such thingSecond I have attached paperwork showing the pay off of the truck by my bank was after they gave me the check they reference stating it was to cover the feesProving I did not even know about the early pay off fees from *** bank at that timeI also provided attachment showing documents that state new vehicle on the gap insurance and the extended warrantyAlso showing the installment loan I purchased this truck at full sticker price. I also have the window sticker off the truck but could only scan in documentsMy bank was able to finance this because it was sold at full sticker price fror a new Silverado truckIt did not take days to get us financed, I was financed the same day and took the truck home the same dayI addressed my financial situation when I first walked in and met the salesmenI informed the salesman I knew I owed more in the vehicle then the payoff which is why I let him know I needed a vehicle with the most rebate incentive and I had $to put down to cover this gapSo this did not take days to figure outThird of all the finance manager had to ask us to come back in due to *** would not accept the first deal they sent over because it was showing a negative on my trade in and they had to redo the paperwork to reflect no negative equityBut to my bank they showed thousands in negative equity so they are the ones who lied to my bank not me
Thank you for reaching back out to usAt Jack Maxton we strive for excellent customer serviceWith that in mind, we met with you and discussed your desire to purchase the TahoeWe were given the impression that the most important factor in the purchase was getting the lowest monthly payment
possibleWe certainly respect thatAnd to that end we felt you had two options: *** and *** ***Being self-employed, *** *** required months of bank statements Because enough funds hadn't been deposited into the bank account, unfortunately, the bank statements did not meet the requirements. *** did not require any income verificationHowever, we stayed in touch with *** *** trying to work out a solutionSome miscommunication happened when you were talking to different *** *** Representative than we wereRegrettably, the agents were not sharing the same informationIn any case, after submitting additional qualifying information to *** ***, we received the final terms. They were at a lower rate but you were only approved for a month term*** approved you for months with a lower paymentTherefore, the financing was submitted through ***. We apologize for any missteps which may have caused you any dissatisfactionWe hope the enclosed Complete Vehicle Detail and Oil Changes makes up in part for this It was a pleasure working with youIf we can ever be of service to you again, please don't hesitate to contact us
Jack Maxton Chevrolet had no
knowledge of there being issues with the Camaro before the customer purchased the vehicleWhen the vehicle was purchased, the customer signed an “As-Is” and “Nothing-Owed” document(Please see attached.) As a goodwill gesture, the customer can bring us the motor and we’ll fix it; if the customer is willing to split the bill 50/When the motor is fixed, the customer can pick it up at Jack Maxton Chevrolet
I am rejecting this response because: I already knew what the issue was told the lady over the phone what was happening and that fuel was leakingI called specifically in regards to any recalls! YOUR company LURED me in with the possibilty of it being covered under a special serviceI was given an estimate for repair by another repair shop before taking it into Jack MaxtonALSO, its an excessive charge when other places charge absolutely nothingYOUR company failed to go into further details which led to confusionsI purchased my vehical from Jack Maxton but based on my experience with your companies shady business practices; clearly, because others have had negative experiences, Jack Maxton and most likely GM company will not recieve my business again until this matter is resolved to my satisfaction
Regards,
*** ***
I am rejecting this response because: While the response from the business seems to say a lot, it actually says nothingIf, the needed work done is covered by the warranty, if the dealership accepts it, if the service company accepts thatThis is a lot of "ifs", but not much more.Taking the truck in to have work done, only to find that nothing is covered would be a shockAt the time we purchased the warranty, we were told it was a GM warranty, covered by GM, good at any dealership, and covered anything bumper to bumperThat seems pretty simple.I think a fair solution and resolution requires something different than what's proposed. Regards,
*** ***
Programming the remote cannot affect the actuators. The actuator is inside of her drivers door. We simply programmed the transmitter to talk to the actuators. As she states the rear doors work fine. The passenger door does not work at all and the drivers door actuator is very
sluggish. These issues were not caused by us. I am sure if she takes her car to a Chevrolet dealer in her area and explains what we did and the issues she is having now they will confirm the reprogramming isn't the cause
Attached is a copy of the service contract purchased by *** ***. This vehicle has not been into our dealership since 6/8/2015. The extended warranty purchased is in effect until 8/28/as long as the miles are below 75,000. The customer can take this vehicle to any
*** dealer and present the contract. The customer will be responsible for any check out fees until it is deemed to be a covered repair under the service contract. If the customer is in *** I would be happy to assist in getting the repair done. The service contract company needs to be contacted by the repair facility prior to any repairs being made
On 4/10/Mr*** brought his van to us requesting that the EMC be replaced which we did. At that time we did not know why we just did as he asked. On 4/16/he brought the van back to us stating that the Antitheft was kicking on at times. At that time we told him that the
aftermarket alarm needed to be removed and the wires that were cut into needed to be repaired before we could do any further diagnosis. He declined any further repairsOn 6/9/he returned to us stating that the engine would not crank at times. At that time we found that the vehicle had codes Pand Pand recommended that the passlock sensor and ignition switch be replaced. We also told him again that the aftermarket system would need to be removed. He declined the repairs and we did not charge him for the diagnosis. On 8/18/He came back to us stating that the engine starts but dies right away. We ran the codes and the Pand Pwere present again. I have attached a GM bulletin along with the technician notes from this visit. We replaced the needed parts and disconnected the aftermarket system. At that time the vehicle started and ran with no issues. On 9/3/the vehicle was brought back to us with the customer stating that the engine was cutting out while driving. We scanned for codes and none were present. We were unable to duplicate the issue trying several times. We went out to the van with Mr*** and finally the van would crank over but would not start. This is not the same complaint as before and again no passlock codes were present. We replaced the ECM per Mr***'s request not knowing if it was the issue or not as he did not want any more diagnosis done. He states that the vehicle is running fine now which we are glad to hear. The bottom line is he had separate issues and it is possible that the passlock issue and aftermarket system may have been causing the ECM's to fail. On different occasions the passlock codes were present and the diagnosis came back the same each time. I feel strongly that if the old passlock sensor and ignition switch were put back into this vehicle the issues would all reappear. Please also note that the passlock/antitheft system causes a no crank or starts then stalls right away issue not a crank no start issue
Hello, When the customer purchased the Cruze from Jack Maxton Chevrolet, she had an eta on when she was going back to workThe Pre-Owned Manager and Finance Manager started the finance process with that estimate Soon after, the return to work date changedWe asked for a new letter with
the new return dateUnfortunately, that letter was not provided by the customer The customer brought the Cruze back this week to return it. Thank you, Heather T*** Web Marketing Director Jack Maxton ChevroletEDublin-Granville RoadColumbus, OH 43229###-###-####, Ext*** ###-###-#### Fax ***
At Jack Maxton Chevrolet, we try very hard to make sure every customer is happy with their entire experienceAlthough a warranty is recommended by our finance director, at the time of purchase, Jerome decided against any kind of warranty for his ImpalaUnfortunately, shortly after purchasing
the vehicle, the check engine light came onHe called his Sales Specialist and explained what the car was doingHis Sales Specialist told him to bring the vehicle in to be servicedHis Sales Specialist was in constant communication with him through texts providing details about the services being performed(Text Messages are documented and can be provided.) His Sales Specialist explained that we performed the work per our diagnostic trouble codes in the computer. Our customer is welcome to call his Sales Specialist to set an appointment to bring his vehicle backJack Maxton Chevrolet is willing to look at the vehicle again to address the service issues first communicated by the customerThe service department will again be looking at the diagnostics and will be servicing the vehicle per trouble codes only.Thank you
Dan G***, Service Manager, was able to take a look at this caseHe mentioned when servicing the vehicle, all rotors and brakes were replaced with new partsAt the customer’s convenience, he would like to setup a time for the customer to come for an inspection on brakes and rotors to see where the
noise is deriving fromThe customer can reach Dan at ###-###-#### Ext: ***If needed, the Repair Order Details from the last visit are attached
Thank you for contacting us with your concernsAt Jack Maxton we strive for excellent customer serviceOur records reflect that we reconditioned a Cadillac (with approx114,miles) before putting the vehicle out on the lot for sale as an "As Is No Warranty" saleMr***
purchased the vehicleWe explained to him that because he lived out of state he would need to take care of tags and registration in his own state. Then some service issues aroseAgain, as he lives out of state, we advised him to take the vehicle to his closest dealership to have it looked at.(Document Attached)Which he didThen, as a gesture of customer courtesy and a means of retaining a good relationship with him, Jack Maxton Chevrolet covered the cost of the work performed at *** Cadillac (Receipt attached)We thought all servicing had been completed We've attached the original online Vehicle Detail Page displaying the MSRP and sale price of the vehicle We've also attached the Buyers order which reflects the pricing on the vehicle. We're sorry Mr*** remains dissatisfied, but we feel that we have extended every effort to assist him
more info claim #*** *** Tue, 05/03/2:pm Tue, 05/03/2:pm Here's a copy of the letter we sent to Jack Maxton It has more information We've also filed a claim with the Attorney General
I reviewed the response made by the business in reference to complaint ID 11027087, and find the resolution is satisfactory to me
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
Please review this recording of the phone call when we set the appointment.Although we did sound optimistic that her issue would be covered, at the endof the conversation we did advise her of the $charge I will alsosend you in a separate email a copy of the repair order where she
initialedfor the $check out fee If her issue would have been covered by thespecial coverage the $would not have applied.Sincerely,Tim H***
The consumer spoke to the used car director, Jason, and agreed to reimburse him $for the air condenser replacementWe also offered him a free oil change
I want it in writing that Jack Maxton also has agreed to fix my ongoing odor issue at no cost and provide me with a complimentary rental as long as I need one until the issue is 100% resolvedI agree with the full refund amount of the $
First of all I am appalled at the attack of my character and insulting my reputation and accusing me of lying to my own bank of yearsThey are sending me a letter stating I did no such thingSecond I have attached paperwork showing the pay off of the truck by my bank was after they gave me the check they reference stating it was to cover the feesProving I did not even know about the early pay off fees from *** bank at that timeI also provided attachment showing documents that state new vehicle on the gap insurance and the extended warrantyAlso showing the installment loan I purchased this truck at full sticker price. I also have the window sticker off the truck but could only scan in documentsMy bank was able to finance this because it was sold at full sticker price fror a new Silverado truckIt did not take days to get us financed, I was financed the same day and took the truck home the same dayI addressed my financial situation when I first walked in and met the salesmenI informed the salesman I knew I owed more in the vehicle then the payoff which is why I let him know I needed a vehicle with the most rebate incentive and I had $to put down to cover this gapSo this did not take days to figure outThird of all the finance manager had to ask us to come back in due to *** would not accept the first deal they sent over because it was showing a negative on my trade in and they had to redo the paperwork to reflect no negative equityBut to my bank they showed thousands in negative equity so they are the ones who lied to my bank not me
Jack Maxton called me, and repaired my carEverything is fixedThanks to everyone
Thank you for reaching back out to usAt Jack Maxton we strive for excellent customer serviceWith that in mind, we met with you and discussed your desire to purchase the TahoeWe were given the impression that the most important factor in the purchase was getting the lowest monthly payment
possibleWe certainly respect thatAnd to that end we felt you had two options: *** and *** ***Being self-employed, *** *** required months of bank statements Because enough funds hadn't been deposited into the bank account, unfortunately, the bank statements did not meet the requirements. *** did not require any income verificationHowever, we stayed in touch with *** *** trying to work out a solutionSome miscommunication happened when you were talking to different *** *** Representative than we wereRegrettably, the agents were not sharing the same informationIn any case, after submitting additional qualifying information to *** ***, we received the final terms. They were at a lower rate but you were only approved for a month term*** approved you for months with a lower paymentTherefore, the financing was submitted through ***. We apologize for any missteps which may have caused you any dissatisfactionWe hope the enclosed Complete Vehicle Detail and Oil Changes makes up in part for this It was a pleasure working with youIf we can ever be of service to you again, please don't hesitate to contact us
I talked to Mr*** at 3:on 3/28/17. After discussing his issues we both agreed that a refund of $was due to him. I am processing this today
Jack Maxton Chevrolet had no
knowledge of there being issues with the Camaro before the customer purchased the vehicleWhen the vehicle was purchased, the customer signed an “As-Is” and “Nothing-Owed” document(Please see attached.) As a goodwill gesture, the customer can bring us the motor and we’ll fix it; if the customer is willing to split the bill 50/When the motor is fixed, the customer can pick it up at Jack Maxton Chevrolet
I am rejecting this response because: I already knew what the issue was told the lady over the phone what was happening and that fuel was leakingI called specifically in regards to any recalls! YOUR company LURED me in with the possibilty of it being covered under a special serviceI was given an estimate for repair by another repair shop before taking it into Jack MaxtonALSO, its an excessive charge when other places charge absolutely nothingYOUR company failed to go into further details which led to confusionsI purchased my vehical from Jack Maxton but based on my experience with your companies shady business practices; clearly, because others have had negative experiences, Jack Maxton and most likely GM company will not recieve my business again until this matter is resolved to my satisfaction
Regards,
*** ***
I am rejecting this response because: While the response from the business seems to say a lot, it actually says nothingIf, the needed work done is covered by the warranty, if the dealership accepts it, if the service company accepts thatThis is a lot of "ifs", but not much more.Taking the truck in to have work done, only to find that nothing is covered would be a shockAt the time we purchased the warranty, we were told it was a GM warranty, covered by GM, good at any dealership, and covered anything bumper to bumperThat seems pretty simple.I think a fair solution and resolution requires something different than what's proposed. Regards,
*** ***
Programming the remote cannot affect the actuators. The actuator is inside of her drivers door. We simply programmed the transmitter to talk to the actuators. As she states the rear doors work fine. The passenger door does not work at all and the drivers door actuator is very
sluggish. These issues were not caused by us. I am sure if she takes her car to a Chevrolet dealer in her area and explains what we did and the issues she is having now they will confirm the reprogramming isn't the cause
Attached is a copy of the service contract purchased by *** ***. This vehicle has not been into our dealership since 6/8/2015. The extended warranty purchased is in effect until 8/28/as long as the miles are below 75,000. The customer can take this vehicle to any
*** dealer and present the contract. The customer will be responsible for any check out fees until it is deemed to be a covered repair under the service contract. If the customer is in *** I would be happy to assist in getting the repair done. The service contract company needs to be contacted by the repair facility prior to any repairs being made
On 4/10/Mr*** brought his van to us requesting that the EMC be replaced which we did. At that time we did not know why we just did as he asked. On 4/16/he brought the van back to us stating that the Antitheft was kicking on at times. At that time we told him that the
aftermarket alarm needed to be removed and the wires that were cut into needed to be repaired before we could do any further diagnosis. He declined any further repairsOn 6/9/he returned to us stating that the engine would not crank at times. At that time we found that the vehicle had codes Pand Pand recommended that the passlock sensor and ignition switch be replaced. We also told him again that the aftermarket system would need to be removed. He declined the repairs and we did not charge him for the diagnosis. On 8/18/He came back to us stating that the engine starts but dies right away. We ran the codes and the Pand Pwere present again. I have attached a GM bulletin along with the technician notes from this visit. We replaced the needed parts and disconnected the aftermarket system. At that time the vehicle started and ran with no issues. On 9/3/the vehicle was brought back to us with the customer stating that the engine was cutting out while driving. We scanned for codes and none were present. We were unable to duplicate the issue trying several times. We went out to the van with Mr*** and finally the van would crank over but would not start. This is not the same complaint as before and again no passlock codes were present. We replaced the ECM per Mr***'s request not knowing if it was the issue or not as he did not want any more diagnosis done. He states that the vehicle is running fine now which we are glad to hear. The bottom line is he had separate issues and it is possible that the passlock issue and aftermarket system may have been causing the ECM's to fail. On different occasions the passlock codes were present and the diagnosis came back the same each time. I feel strongly that if the old passlock sensor and ignition switch were put back into this vehicle the issues would all reappear. Please also note that the passlock/antitheft system causes a no crank or starts then stalls right away issue not a crank no start issue
Hello, When the customer purchased the Cruze from Jack Maxton Chevrolet, she had an eta on when she was going back to workThe Pre-Owned Manager and Finance Manager started the finance process with that estimate Soon after, the return to work date changedWe asked for a new letter with
the new return dateUnfortunately, that letter was not provided by the customer The customer brought the Cruze back this week to return it. Thank you, Heather T*** Web Marketing Director Jack Maxton ChevroletEDublin-Granville RoadColumbus, OH 43229###-###-####, Ext*** ###-###-#### Fax ***
At Jack Maxton Chevrolet, we try very hard to make sure every customer is happy with their entire experienceAlthough a warranty is recommended by our finance director, at the time of purchase, Jerome decided against any kind of warranty for his ImpalaUnfortunately, shortly after purchasing
the vehicle, the check engine light came onHe called his Sales Specialist and explained what the car was doingHis Sales Specialist told him to bring the vehicle in to be servicedHis Sales Specialist was in constant communication with him through texts providing details about the services being performed(Text Messages are documented and can be provided.) His Sales Specialist explained that we performed the work per our diagnostic trouble codes in the computer. Our customer is welcome to call his Sales Specialist to set an appointment to bring his vehicle backJack Maxton Chevrolet is willing to look at the vehicle again to address the service issues first communicated by the customerThe service department will again be looking at the diagnostics and will be servicing the vehicle per trouble codes only.Thank you
Dan G***, Service Manager, was able to take a look at this caseHe mentioned when servicing the vehicle, all rotors and brakes were replaced with new partsAt the customer’s convenience, he would like to setup a time for the customer to come for an inspection on brakes and rotors to see where the
noise is deriving fromThe customer can reach Dan at ###-###-#### Ext: ***If needed, the Repair Order Details from the last visit are attached