Peter Thomas Roth

I received 4 items as part of the BOGO sale. 2 or the 4 items expire in 5 months. I asked to return the items and they pushed back saying the expiration date is in within their standard of 6 months. Ok, so 5 months NOT within that window. I went back to them clarifying that and then they said I could return at MY EXPENSE. PTR was curt on each response. I will never order from this company again: to send near-dated product and then treat customers like crap. No way.

Refunded Pink Bombshell $on Refunded $2/**Customer is now fully refunded

Unfortunately we do not ship to freight forwardersThis order was cancelled and a refund issued 1/ [redacted] for $

sans-serif;">Reached out to customer early December via phone and apologized for her poor experiencea Refund was already completed so I offered products to make up for the poor customer experienceThe customer refused product or the offer of a gift cardWhen asked what we could do to make this experience better customer responded that we need to train our staff betterall customer service members were spoken to regarding best practices

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I need a full refund of what I paid as quickly as you can
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Unfortunately we do not ship to freight forwardersThis order was cancelled and refunded on 1/**/

Peter Thomas Roth does not ship to freight forwarding servicesThis order was cancelled, the customer contacted and a refund processed on 11/**/

Unfortunately we do not ship to freight forwarding serviceThis customers order was cancelled, the customer was contacted and refunded on 1***

Peter Thomas Roth is by FAR and AWAY the worst company I have ever purchased from. I have purchased the products in Sephora and been pleased, but I purchased a cleanser and trial size hydration on line and a month has gone by with nothing! I’ve emailed 6 times, submitted a request through the website, and waited on hold for 30 minutes with no response.

I am lodging a complaint with the BBB and telling everyone I know to never buy from them. Sadly, after my experience and searching online, it seems this is fairly commonplace for that company. Too bad. I spent more than $400 in the first 2 months of using their products because I really did like them, but will never use them again.

Had to give one star but if it were up to me, it would be NO stars at all. Ordered product online on 11/23/18 still have not received. I was charged and still nothing almost one month later. I have emailed three times, no response. I have called several times and sat on hold ea h and every time for 30+ mins. Opening a case with the BBB.

Peter Thomas Roth does not ship to freight forwarding services. This order was cancelled, the customer contacted and a refund processed on 1/*/2015.

Revdex.com:At this time, I have not been contacted by Peter Thomas Roth regarding complaint ID [redacted].Sincerely,[redacted]

Unfortunately we do not ship to freight forwarders. This order was cancelled and a refund issued 1/** for $61.20.

Unfortunately we do not ship to freight forwarders. The customers order has been cancelled, the customer has been notified and the customer has been credited $72.00.

This package was delivered on 1/** by [redacted] (Tracking #[redacted]) This customer has 5 accounts and Freight forwarding addresses.

Refunded Pink Bombshell $21.78 on 1/**/2015. Refunded $52.25 2/**. Customer is now fully refunded.

Refunds have been issued for both orders.

Review: I placed my order on Oct **. My credit card was charged immediately within 3 days after I made my purchase. However, I never receive any information regarding my order ever since then.

I had to email them to ask where is my order, I emailed them on Oct **, no reply, I again emailed on Nov *, finally they got back to me on Nov * saying part of my order is out of stock and they had issued a refund for my order.

Now, on Nov **, I still receive no refund so I have to call customer service, it turns out they never issue a refund for me! The customer service is very impatient and encourages me to dispute my credit card!

I think the company has unethical collection practices and they care nothing about customers. Why do they charge people when the products are not even available for sale? Why they charge so fast and refund so slow? Actually, they are very reluctant to refund which is unethical. How can you own money you do not earn?Desired Settlement: I want my refund and an apology from the customer service. The customer service shows very bad attitude to customers.

Consumer

Response:

At this time, I have not been contacted by Peter Thomas Roth regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

Reached out to customer early December via phone and apologized for her poor experience. a Refund was already completed so I offered products to make up for the poor customer experience. The customer refused product or the offer of a gift card. When asked what we could do to make this experience better customer responded that we need to train our staff better. all customer service members were spoken to regarding best practices.

Review: I purchased 3 of “MEGA RICH™ INTENSIVE ANTI-AGING CELLULAR CRÈME SUPER SIZE” on the peterthomasroth‘s website([redacted]) 11/**/2014 2:05:44 AM. It costs me $72. But till now they have not delivered the products. In these days, I used to mail them 4 or 5 times about the issue, but they never solve the problem. So, I need your help. Thank you very much. By the way, the order number is [redacted].Desired Settlement: They should refund to my credit card immediately. They also should apologize to me, for such terrible service and my long time waiting.

Business

Response:

Unfortunately we do not ship to freight forwarders. The customers order has been cancelled, the customer has been notified and the customer has been credited $72.00.

Review: 1.purchase location: [redacted] Order number: [redacted] Product Name: UN-WRINKLE TURBO 2 PIECE KIT-Travel Size

PDK:99-08-110

Purchase date: 2:22:33 PM 8/**/2015

2. the problem: the product received is expired.

The producti on date of the 2 products are 2D34A and 2G44B respectively.Desired Settlement: because the product has been taken away from the United States, not easy to return, and the product expired, it can not be sold again, please refund.

Business

Response:

Customer was contacted and refunded (9/**).

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,