Peter Thomas Roth

Review: It’s been 37 days since order placement.

They haven’t shipped my order [redacted] till now. And they charged my VISA.

To request a cancellation and full refund to my payment,

I have contacted customer service many times by email, however there's no reply.

I have called them, however they immediately hang up!

YES, I AM VERY ANGRY.

I desire refund about the order,

And, I want an apology and explanation about their neglect.Desired Settlement: I desire refund about the order,

And, I want an apology and explanation about their neglect.

Business

Response:

Peter Thomas Roth does not ship to freight forwarding services. This order was cancelled, the customer contacted and a refund processed on 1/*/2015.

Review: I have bought two items in peter thomas roth online in 3/** and my credit card has been charged immediately in 5/**. However, after two weeks, I haven't received the products and the shippment information via email (even no shipment information can be found in their website!! ), so I have sent several emails (around 15) to their customer service to inquire my problem and no one replies in two weeks!! Till now, after almost one month, I still haven't received any emails for explaination and let alone the stuff I have bought!

I also have bought so many stuff in la mer, clinique, skinstore, beauty and so on and never met the situation like this. what's wrong wirth peter thomas roth. if they cancel my order, it's okay, fine, but at least they could tell and issue the refund to me, or at least they could reply me what happened when I sent email to them!Desired Settlement: I hope PTR could deliver my items as soon as possible, if they want to cancel my order, Please let me know and issue a refund to me as soon as possible

Business

Response:

Reached out to customer via phone but phone number was inactive. emailed customer 1/*/2015 and offered a full refund as well as additional product to make up for the poor customer service experience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I hope this time peter thomas roth will really do as what they said via email!

Sincerely,

Review: I mader my orders more than two weeks.They have not be shipped by now .I sent eight emails to the company but there is no response.There was a deduction in my credit card.My account is [redacted].My orders number are [redacted] and [redacted],please help me.Desired Settlement: A shipment or a refund

Business

Response:

[redacted] shipped order [redacted] and it was delivered via [redacted] 12/** ([redacted] tracking # [redacted]). Order [redacted] was cancelled, the customer contacted and a refund processed on 1/*/2015.

Business

Response:

[redacted] shipped order [redacted] and it was delivered via [redacted] 12/** ([redacted] tracking # [redacted]). Order [redacted] was cancelled, the customer contacted and a refund processed on 1/*/2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered two items on * December 2014 at Peter Thomas Roth.com, and it does not take a long since my credit card has been charged a mount of $90 for this transaction. I checked the bill of my credit card offered by the bank and confirmed this mounts of money has been charged, not a Pre-authorized debit .

However, Peter Thomas Roth did not dispatch these items until now and there isn't any explanation about why the shipment would delay as long as a month .

Last month, I tried to contact Peter Thomas Roth by Email, asked them to give me a clear answer why this delay would happen and how long would it take that my items can be shipped.

But unfortunately I did not receive the reply either.Desired Settlement: $90 plus a additional interest that the bank charged for debts during this month.

Business

Response:

Unfortunately we do not ship to freight forwarders. This order was cancelled and refunded on 1/**/2015.

Review: My Order Number is [redacted] .I paid for the item on 11-**. My credit card has been debited, but they have not given me the goods, and I sent several messages, but have not received a reply.Desired Settlement: REFUND

Business

Response:

This order was cancelled, the customer contacted and a refund processed on 12/**/2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on Nov **, 2014, which the order number is [redacted] And my credit card was charged on Nov **, 2014. However, the Peter Thomas Roth has not delivered products yet or any emails to inform the late delivery. Also, I've contacted their customer service three times since Nov **, 2014. No any useful information from them, just to tell me wait for products.

Desired Settlement: Compensation for the late delivery. And deliver my products as soon as possible. If not shipped please full refund to my payment.Desired Settlement: Desired Settlement: Compensation for the late delivery. And deliver my products as soon as possible. If not shipped please full refund to my payment.

Business

Response:

Peter Thomas Roth does not ship to freight forwarding services. This order was cancelled, the customer contacted and a refund processed on 11/**/2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I need a full refund of what I paid as quickly as you can.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: my order are [redacted] and [redacted]? .

I cancelled the orders. And they sent me the email that"Dear Valued Customer, This is a brief note to inform you that, as per your request, your online order has been cancelled and your credit card will be refunded. It was a pleasure assisting you and we look forward to assisting you in the near future.Wishing you good skin! Peter Thomas Roth Clinical Skin Care

" in December **, 2014.

But I did not receive the refundDesired Settlement: refund to me as soon as possible

Business

Response:

Refunds have been issued for both orders.

Review: I returned my order (#[redacted]) to Peter Thomas Roth a month ago (RMA #[redacted]) using [redacted] and Peter Thomas Roth promised to refund me the $10.53 for the cost of return shipping. I had to call them a few times before I was finally able to talk to somebody and provided them my credit card number for the refund. It's been over two weeks but I still haven't received it. I emailed them twice during the two weeks. No response. I tried to call 2-3 time and never got to talk to a real person.Desired Settlement: I want Peter Thomas Roth to refund $10.53 back to my credit card as soon as possible. If they cannot locate my credit card number, give me a call.

Business

Response:

This customer has been contacted several times in order to refund since the current credit card on file was invalid. We were able to finally refund 2/** and the customer has been contacted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My customer ID is [redacted]. I have placed two orders on its website, No. [redacted] on Nov. **, 2014 and [redacted] on Dec. *, 2014. My credit card has been charged $172.25 ( $82.25 for Order [redacted] and $90 for Order [redacted]).

However, the Business haven't shipped any of these orders untill now. I have written to ask its customer service several tims and the business replied that it will ship my order before within that week on Dec.**. However, I haven't received the products or the information of shippment from the Business until now, and the Busniess didn't reply to any of my emails of request since Dec.**.

I no longer hope to receive their products any more, all I want now is canceling my orders and be refunded as soon as possible.Desired Settlement: Cancel the orders and Refund me as soon as possible

Review: I have received the package from Peter Thomas Roth, but it was an empty box without the item(2 CUCUMBER GEL MASQUE SUPER SIZE-Super-Size Cucumber Gel Masque) in it. It only contained one small sample.Desired Settlement: Refund or resend the order

Business

Response:

Shipped 2 Cucumber Gel Masks (order # [redacted])

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered Peter Thomas Roth products through its website on [redacted] of January. It's 14 days ago.

It's been 2 weeks but I haven't gotten any products yet and I didn't even received a tracking number of mine.

So I sent them request e-mail 3 times for last 10 days but I haven't gotten any response.

They charged me $107.80 right after I bought but I have no idea where my products are.

Now I really want to cancel my order and get refund but they don't show it's customer contact number.

And the e-mail address that they mentioned on their website never respond to me.

Due to this problem I'm so exhausted and tired. It just affect my daily life as well in a negative way.

So I really want to contact them and get refund ASAP.Desired Settlement: Sincere apology / Cancel / Refund ASAP

Review: I have placed my order on 11/**/2014 12:51:29 AM on [redacted] .

The wibsite sent the package on 12/**/2014 by [redacted](track numbr: [redacted]), however the package was called back to the sender on 12/**/2014 without telling me.

I have wrote several email telling them to refund the order they have already charged my credit card on 11/**/2014. However, I reveived nothing but automatic reply.

Still, they have not refund the money of the order [redacted] about 38 days later.Desired Settlement: 1. Refund the Credit Card Credit immediately.

2. Make up the loss of customer's time and money.

3. Appropriate Punishment for what they have done

Business

Response:

Unfortunately we do not ship to freight forwarders. This order was cancelled and a refund issued 1/** for $61.20.

Review: I placed an order on Jun *, 2013, which the order number is [redacted]. And my credit card was charged on Jun *, 2013. However, the Peter Thomas Roth has not delivered products yet or any emails to inform the late delivery. Also, I've contacted their customer service three times since Jun *, 2013. No any useful information from them, just to tell me wait for products.Desired Settlement: Compensation for the late delivery. And deliver my products as soon as possible.

Business

Response:

Dear [redacted]:

In regards to complaint ID # [redacted], Peter Thomas Roth Clinical Skin Care has responded to the customer issue. The customer [redacted] has confirmed that the products ordered have now been received. We hope that the customer will give us a chance to improve their impression of us as this is not the level of customer service we hope to achieve or accept as satisfactory.

Kindly let us know if further information is necessary.

Best,

[redacted]

Review: PTR sent two items to me in error. I immediately notified them by email that this occurred. I was instructed to send the items back to them and that they would reimburse me for shipping costs. I mailed the products back and notified them that I had done it. I also made sure to get delivery notification on the package and emailed them a copy of my receipt from the post office ($7.70). After I confirmed that the package was delivered, I emailed them to ask them to now reimburse me for the shipping costs. I heard nothing. I wrote them a couple of weeks later and again I heard nothing. I wrote them a third time, and still I have not heard anything a week later. I keep getting automated email messages that I will be contacted within 24-48 hours but that did not occur. I have all of my email exchanges that document all of this.Desired Settlement: I just want $7.70 reimbursed to me on my credit card, just as promised by PTR.

Business

Response:

This customer has been issued a refund on 1/**/2015

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased the items on the website on 12/** (order # [redacted] ) and 12/** (order # [redacted] ). I did not receive the items yet, but the money has been taken from my bank account.

I have connected them via EMAIL and PHONE at least 20 times. I did not get any answer except the auto respond mails.

The situation is that I forgot the password of the email I sign up, but I do remember the account password on their website. So I can not check whether they send the shipping email to me.

BTW. My address is : [redacted], or, [redacted] Account : [redacted] TEL: [redacted]Desired Settlement: I hope they can contact me via email (EMAIL ADDRESS: [email protected] ) with the solution. I hope to get the items that I purchased, or give my money back to my credit card.

Business

Response:

This package was delivered on 1/** by [redacted] (Tracking #[redacted]) This customer has 5 accounts and Freight forwarding addresses.

Review: I placed two orders on Dec *,and the order numbers are [redacted] and [redacted].I paid the orders by credit card. On Dec.*,I sent an email about cancelling my order [redacted] to the CSR but no reply to me. Then I sent many emails to them and no reply.I do not know what happened to my orders.The present situation is that they get my money and never ship what I bought. Now I want to cancel my orders.Desired Settlement: refund

Business

Response:

Both orders have been refunded 1/**/2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered 4 super-size cucumber gel masque on line from Peter Thomas Roth and received my package at [redacted] Dec. However, there're only 2 in the package.

Since [redacted] Dec 2014, I tried to contact customer service both by phone and email as their website suggests email as primary contact method. I've sent out seven emails and made three calls. No one reply my emails and calls are always transfer to voice mail. It has been more than two weeks and I just cannot get contact with any customer service, if there's any. And I really don't know how can I get the products that I already paid for.

invoice no. [redacted]

invoice date 12/**/14

pick ticket [redacted]

acct ** custNo [redacted]

BR 32

packer RA

customer PO# [redacted]Desired Settlement: They should try to avoid delivery mistakes. And when mistakes somehow happen, then there should be available customer service to resolve this problem. They don't have living chat, that's terrible. Especially no one seems to reply email. And how can they always transfer my call to voice mail? It's already Jan **, it is not holiday anymore.

Business

Response:

A new order has been created for this customer (#[redacted]) for 2 units of Cucumber Gel Mask Quart Size products.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have purchased a product on **.11.14 a MEGA RICH™ INTENSIVE ANTI-AGING CELLULAR CRÈME SUPER SIZE

And since then though I have written and inquired about not receiving the product - there was no proper response

To: [redacted] Sent: Saturday, December **, 2014 6:32 PM

Subject: Fw: my order [redacted] I am awaiting your reply as to my order

To

Peter Thomas Roth co

I would like to know why my order is so delayed

You have billed my order on the 11.**.14 but you are too busy to ship the order on time

I request the order to be shipped immediately and I think you should reimburse me for the trouble.

Sincerely,

Peter Thomas Roth Receipt

[redacted] PLEASE PRINT RECEIPT OUT AND RETAIN IT FOR FUTURE REFERENCE [redacted]

Order Number: [redacted]

Customer ID: [redacted]

EMail: [redacted]

Date of purchase:Desired Settlement: Or a refund and a reimburse

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

To Revdex.com Dear Sir, Madam ID [redacted] I have submitted a complaint about "Peter Thomas Roth" co. Since than I have received my Product though much later than I should have. So in the spirit of the New Year I want to withdraw my complaint and thank you profoundly for the trouble. Sincerely [redacted]

Review: Order Number: [redacted]

purchased 2 creams and a lips balm back in Black Friday last year. I never received merchandise nor I received refund. I have called them and I have email them and no response.Desired Settlement: I want full refund or merchandise

Order Number: [redacted]

Business

Response:

Refunded Pink Bombshell $21.78 on 1/**/2015. Refunded $52.25 2/**. Customer is now fully refunded.

Business

Response:

Refunded Pink Bombshell $21.78 on 1/**/2015. Refunded $52.25 2/**. Customer is now fully refunded.

Review: At 12/*/2014, I placed an order, the order number is [redacted], using credit card ending with [redacted]. Now more than a month has gone I did not receive the goods nor the refund. I emailed them, they just told me that if you placed an order then they would shipped within 7 to 10 business days from my purchase date immediately, or if the order was cancelled, refund would be posted to my account with 14 business days, but I got nothing now!!! They also provided an phone number but it was just telephone message the same as the mail

Business

Response:

Unfortunately we do not do business with freight forwarders. This order has been refunded on 1/**.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,