Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI talked with [redacted] at Petflow about the food because they had told us to donate the bags of food as they could not accept a return of prescription pet food [redacted] has confirmed that that is the case and we do not need to return the foodThank you for your help in this matter Sincerely, [redacted] ***
[redacted] , we're so sorry for the mixup and subsequent lack of appropriate service you received We will be issuing a full refund for you, and you will not be charged any return shipping fees
We understand the inconvenience this has caused and sincerely apologize for the confusion on the status of your active shipping schedule We are setting up a cost-free return for this order, and you will be refunded in full as soon as those products have arrived back at our facility
We're sorry for the inconvenience and poor experience with this shipmentWe have issued a pickup of the package at the incorrect address and will have it redelivered via [redacted] to the appropriate delivery address
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and after exhaustive efforts at getting the business to owner the problem they caused find that this resolution is somewhat satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We take full responsibility for the misleading expected delivery time posted on the *** website and are addressing immediately. We are addressing how this situation was handled internally, and sincerely apologize for the mishandling. As a courtesy for this inconvenience, we have
refunded the order in full and do hope that any future ordering experiences are much more smooth than this one
Replacement order has shipped out to the proper address, and we have refunded the charges in full for this order. We recognize this was a poor experience with multiple misteps and miscommunications, and strive to do better in the future.
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I talked with [redacted] at Petflow about the food because they had told us to donate the bags of food as they could not accept a return of prescription pet food. [redacted] has confirmed that that is the case and we do not need to return the food. Thank you for your help in this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Clearly if the business really wanted feedback they would have a survey, which can be sent via email, instead of forcing you to call and be on hold for a long time. Second they didn't want my feedback, when I called. My problem is that there is no place on your website, Petflow, that states the ONLY way to cancel and remove your information especially my personal credit card number, is by calling (and waiting on hold for a while). I believe that is not unreasonable to expect some type of transparency. I believe I should have right to cancel an order (in a timely fashion) or delete my credit card information, without severe inconvenience.
Clearly this is an issue for Petflow since there are people who took the time to complain to the Revdex.com.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted], we're so sorry for the mixup and subsequent lack of appropriate service you received. We will be issuing a full refund for you, and you will not be charged any return shipping fees.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I still have not received the refund for the purchase, six days after they stated they would.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We're sorry for the inconvenience and poor experience with this shipment. We have issued a pickup of the package at the incorrect address and will have it redelivered via [redacted] to the appropriate delivery address.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Yes Petflow after my phone call did delete my credit card. Only after I called them. The system online would not let me delete it without entering another form of payment (i.e. another card first). Thanks.[redacted]
Hi [redacted],Thanks for taking the time to provide this feedback, we definitely appreciate it. We certainly aren't trying to hold you hostage or force you into keeping your program active. We have our customers call in to deactivate their Auto-Ship schedules in order to get as much feedback...
from our customers as possible in order to improve our service as best we can. We've often find that the majority of our customers aren't truly looking to cancel their programs, but instead just need to make a change or two that they had had trouble with online. By speaking with our customers, we're able to resolve any issues folks may be having with their shipping schedule.We're terribly sorry for the frustration this has caused, and we'll be reaching out to you to make things right.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI talked with [redacted] at Petflow about the food because they had told us to donate the bags of food as they could not accept a return of prescription pet food [redacted] has confirmed that that is the case and we do not need to return the foodThank you for your help in this matter Sincerely, [redacted] ***
[redacted] , we're so sorry for the mixup and subsequent lack of appropriate service you received We will be issuing a full refund for you, and you will not be charged any return shipping fees
We understand the inconvenience this has caused and sincerely apologize for the confusion on the status of your active shipping schedule We are setting up a cost-free return for this order, and you will be refunded in full as soon as those products have arrived back at our facility
We're sorry for the inconvenience and poor experience with this shipmentWe have issued a pickup of the package at the incorrect address and will have it redelivered via [redacted] to the appropriate delivery address
A full refund of this order was processed and should be completed by the customer's bank at this point
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and after exhaustive efforts at getting the business to owner the problem they caused find that this resolution is somewhat satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We take full responsibility for the misleading expected delivery time posted on the *** website and are addressing immediately. We are addressing how this situation was handled internally, and sincerely apologize for the mishandling. As a courtesy for this inconvenience, we have
refunded the order in full and do hope that any future ordering experiences are much more smooth than this one
We have canceled this program and have sent confirmation. We will also be reaching out to the customer to confirm
Replacement order has shipped out to the proper address, and we have refunded the charges in full for this order. We recognize this was a poor experience with multiple misteps and miscommunications, and strive to do better in the future.
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I talked with [redacted] at Petflow about the food because they had told us to donate the bags of food as they could not accept a return of prescription pet food. [redacted] has confirmed that that is the case and we do not need to return the food. Thank you for your help in this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Clearly if the business really wanted feedback they would have a survey, which can be sent via email, instead of forcing you to call and be on hold for a long time. Second they didn't want my feedback, when I called. My problem is that there is no place on your website, Petflow, that states the ONLY way to cancel and remove your information especially my personal credit card number, is by calling (and waiting on hold for a while). I believe that is not unreasonable to expect some type of transparency. I believe I should have right to cancel an order (in a timely fashion) or delete my credit card information, without severe inconvenience.
Clearly this is an issue for Petflow since there are people who took the time to complain to the Revdex.com.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted], we're so sorry for the mixup and subsequent lack of appropriate service you received. We will be issuing a full refund for you, and you will not be charged any return shipping fees.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I still have not received the refund for the purchase, six days after they stated they would.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We're sorry for the inconvenience and poor experience with this shipment. We have issued a pickup of the package at the incorrect address and will have it redelivered via [redacted] to the appropriate delivery address.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Yes Petflow after my phone call did delete my credit card. Only after I called them. The system online would not let me delete it without entering another form of payment (i.e. another card first). Thanks.[redacted]
Hi [redacted],Thanks for taking the time to provide this feedback, we definitely appreciate it. We certainly aren't trying to hold you hostage or force you into keeping your program active. We have our customers call in to deactivate their Auto-Ship schedules in order to get as much feedback...
from our customers as possible in order to improve our service as best we can. We've often find that the majority of our customers aren't truly looking to cancel their programs, but instead just need to make a change or two that they had had trouble with online. By speaking with our customers, we're able to resolve any issues folks may be having with their shipping schedule.We're terribly sorry for the frustration this has caused, and we'll be reaching out to you to make things right.