We understand the inconvenience this has caused and sincerely apologize for the confusion on the status of your active shipping schedule. We are setting up a cost-free return for this order, and you will be refunded in full as soon as those products have arrived back at our facility.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
PetFlow called me and persisted in blaming the [redacted], claiming that the vet did not approve the Rx pet food ordered. The Vet and his staff recall dealing with PetFlow's "source" and state that an approval was in fact twice faxed as requested. PetFlow has not explained why I was never notified of the alleged refusal that it now claims. PetFlow has not explained why, if this was really all just some inexplicable misunderstanding, it did not honor the resolution agreed to by its representative "Waxy."In sort, PetFlow's Revdex.com history is full of "oh, we're sorry" messages but it continues to treat it customers in unacceptable ways and has offered no meaningful assurance that it has changed its unacceptable business practices.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We understand the inconvenience this has caused and sincerely apologize for the confusion on the status of your active shipping schedule. We are setting up a cost-free return for this order, and you will be refunded in full as soon as those products have arrived back at our facility.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
PetFlow called me and persisted in blaming the [redacted], claiming that the vet did not approve the Rx pet food ordered. The Vet and his staff recall dealing with PetFlow's "source" and state that an approval was in fact twice faxed as requested. PetFlow has not explained why I was never notified of the alleged refusal that it now claims. PetFlow has not explained why, if this was really all just some inexplicable misunderstanding, it did not honor the resolution agreed to by its representative "Waxy."In sort, PetFlow's Revdex.com history is full of "oh, we're sorry" messages but it continues to treat it customers in unacceptable ways and has offered no meaningful assurance that it has changed its unacceptable business practices.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
A full refund of this order was processed and should be completed by the customer's bank at this point.