Petland

Worst customer service ever. Bought a coat for my friends dog and it didn't fit. Well no returns on coats although no one told me that and there was supposedly a sign that I never saw. I stood there and said to my friend well if it doesn't fit you can exchange it. The clerk said nothing. But I think I should have been told no returns. But you can bring the dog in and try it in so why is it any different if you bring it home and try it on or try it on there. That makes no sense. And they wonder why they have a bad reputation. I don't wonder why. I was looking at a dog there but no more. They lost a sale for a $43 coat. I don't work with places with such poor customer service. I would have given a zero star if I could have.

While we dispute the specifics of Ms***'s complaint, we do agree that there was an error with the financing contract and that Ms [redacted] failed to come in to the store to correct it as agreed In her Revdex.com complaint, Ms [redacted] requested that Petland contact her to resolve the issue Unfortunately, she had engaged an attorney and her lawyer informed us that we were not to contact her directly In working through her attorney, Ms [redacted] has now paid for her puppy and this matter is closed

January 26th, Complaint ID: [redacted] To whom it may concern, This letter is in response to the recent complaint filed by customer [redacted] ***The customer purchased a female “Chorkie” puppy with assigned microchip number [redacted] from the Petland Lake StLouis on 12/23/At the time of purchase, the customer was provided up to date medical history as well as the Petland warranty contract that was agreed to and signed by the customer at the time of purchaseThe customer contacted our customer support team on 12/26/advising that the puppy had been taken to a non-contracted emergency veterinary facilityThe customer reported observing a cough days prior but based on activity, chose not to seek veterinary attention at that timeIn accordance with the Petland warranty contract, we provide all customers days of full warranty coverage at no cost through three partner veterinary clinics, one of which is a hremergency facilityIt is our goal to provide the utmost care to our puppies both in our care and after they have found their forever homes, therefore providing the aforementioned after purchase veterinary care under our warranty as well as follow the recommended vaccination and preventative care protocol of our examining veterinarians while puppies are under our care prior to saleAt no point is any form of growth hormone administered to any puppy as part of our regular veterinary care and we have attached copies of the same puppy medical history as provided to the customer at the time of purchase, which do not reflect the use of any growth hormoneWhile we understand the frustration an unforeseen situation like this can cause, all terms of the warranty contract and detailed instructions for seeking veterinary care are presented at the time of purchaseThe customer signed stating they understood these instructions and were in agreement with all termsWe are very sorry for the negative experience, however these services would have been provided to the customer at no cost through any of our three partner veterinary clinicsGiven the urgency of the situation and to ensure the puppy received the emergency treatment necessary, we went above the terms of the warranty by paying more than 75% of the costs incurred at the non-partner emergency facilityWe hope the puppy has made a speedy recovery but are unfortunately unable to offer any additional reimbursement or compensation for this caseSincerely, Petland Lake StLouis

RE: Revdex.com complaint# [redacted] dated 10/5/Dear Ms [redacted] The Boston terrier puppy (Ref# ***) that is the subject of the above referenced complaint was purchased by the complainant at Petland Robinson on Saturday 9/9/The puppy arrived at Petland store on Tuesday 8/30/and was examined on Thursday 9/1/by the store’s consulting veterinarian The puppy was given a clean bill of health as evidenced by the attached veterinarian exam results and showed no signs of any illness prior to and on the day it was sold.Every Petland puppy is vet checked 2-times before shipment to PetlandIn addition, while they are at the store, each puppy is examined by our consulting veterinarian every week, and provided any treatment that may be needed, until the puppy is soldThe store’s consulting veterinarian owns his own vet hospital and has been practicing veterinary medicine for over yearsHe has been servicing this Petland store since it opened in and has personally performed the weekly in-store vet exams for yearsFurthermore, he has directed the overall medical protocols and established our antibiotic therapy, which has evolved over the years to ensure the best possible puppy care.Based on this, we have implemented strict medical protocols that apply to selling puppies and as such, we never sell a puppy that we know is sickOur certified kennel technicians and experienced pet counselors, who have trained and worked around puppies for several years, are well versed at recognizing early signs of kennel cough and immediately report their observations to our veterinarian, so that the puppy immediately receives the proper care and treatment.Puppies that are being treated with antibiotics are permitted to go home with our vet's approval only if the puppy is not showing any signs of coughing or nasal dischargeThe puppy going home must also be active, playful, eating and drinking normally before it leaves the storeIf a puppy on antibiotics leaves prematurely, against our vet’s recommendations, the customer runs the risk of the condition worseningA fairly common and easily treatable case of kennel cough could develop into a more serious upper respiratory infection, if not given the proper antibiotics with sufficient rest and supportive careWe provide this comprehensive care at Petland Robinson, and cover all medical expenses related to this care, until the puppy is ready and able to go home.All dog kennels and shelters in Pittsburgh and around the country commonly experience cases of kennel coughKennels housing young puppies like Petland (our puppies are typically 8-weeks old) are especially susceptible to kennel cough, despite being vaccinated, because young puppies have immature immune systems that are very susceptible to stressKennel cough is an airborne illness and despite the dynamic filtration, temperature and humidity controlled conditions at Petland Robinson, young puppies may still develop kennel coughTreating kennel cough quickly with the preferred antibiotic gives the puppy the best chance at a speedy recovery and minimizes the possibility that the puppy may develop a more serious infectionThe above described procedures are the ordinary practice at Petland Robinson.Boston terrier puppy Ref# ***, a 9-week young puppy, was not exhibiting any signs of ill health when it was purchased by the complainant on 9/9/If kennel cough had been detected.we would not have allowed the puppy to go homeWe advise all of our new puppy customers to be especially watchful for any signs of coughing or nasal discharge for the next few days immediately following the sale of the puppyAlthough this puppy was not coughing on the day of sale, and id not go home on any antibiotics, we are advised that it began coughing a day or so after going homeOn 9/11/16, we met with the customer and offered to provide treatment for the puppy's condition, in our store and free of charge, in accordance with our well established and proven effective protocol for treating kennel coughThe customer initially accepted our offer as evidenced by the signature on the attached agreementHowever, on 9/12/16, the customer stated that they wanted to stop treatment at our store and take the puppy home, against our advice, in order to avoid disappointing their eight year old daughterThe customer stated that they wanted to take the puppy to their own veterinarian and voluntarily signed a second agreement (copy attached), which included a waiver and an acknowledgement that they agree to be financially responsible for any future veterinary expenses should the puppy's condition worsen, The customer also declined our offer to provide prescription medication at no costApproximately - days after the puppy went home, the customer called the store and spoke to meShe again acknowledged that she was fully responsible for any ongoing subsequent treatment of kennel cough and asked about our protocols for deworming our puppiesOur routine procedures were discussed and the call ended cordially and without any complaintYet, on October 4, a few weeks later, she called Petland Corp and her story changed abruptly after reading alleged, negative, internet reports from animal activistsPlease see Petland Corp's attempt (via [redacted] 's email dated 10-5-to resolve this matterShe refused our $gesture of good will and indicated that reimbursement was not the issue, claiming we sold her a sick puppy on purposeConsequently, we respectfully withdraw our offer of the $store credit.This customer's claims and complaint are without merit and I respectfully request that this matter be closed.Sincerely, Jeff K***Owner-Petland Robinson

[redacted] , I called you to explained the flooring issue of Mr [redacted] homeThe floor has some small separation in the butt seamsWhen notified about the problem I contacted the Independent installer that had installed the jobHe then made a appointment to look at the floorAfter looking at the floor we felt the product my have a issue with the click not holding together correctlyAt that time I contacted my salesman from the manufacture of the productHe said he would have the claims department send me a complaint formI received the form about day laterI completed the form in a few days and sent it back to the manufactureThe rest of the process is out of my handsThe manufacture looks at the claim and contacts a independent inspectorThe inspector contacts the home owner to look at the floorOnce done the inspector sends the report to the manufactureThe manufacture then sends me a copyI then contact the home owner, and make arrangements to correct the flooring issueThis process is very time consuming, and I wish the manufactures had a better system, but they don’tI responded as well as possibleI even called the manufacture once or twice a weak to check on the progressI had told Mr [redacted] about this process and the amount of time it normally takesOn January 15th late afternoon I got the reportOn SatJanuary 16th I notified Mr [redacted] I had received the reportAfter going over the report, I got together with the Independent InstallerWe Thought the best way to solve the flooring issue was to take it up and put it down with a full spread pressure sensitive glue made for the product(the product can be glue or clicked free floating on the floor.) The report said the installer would have put a spacer in the middle of the floor, as well as no caulking around the outside of the flooring against the wallThe installer and I don’t think these issues cause the separation, and the spacer in the floor would not look good to meThe glue down installation of the floor will give it the same appearance of a click floor with out the possibility of any separationThe independent installer is willing to do the labor at no costI told him I would supply him with any materials he needed for the jobWe both would like to make this project look greatI had called Mr [redacted] on TueJan19th to make this suggestionHe wouldn’t talk to me, so I text him the suggestionMr [redacted] paid me the money for the flooringThe flooring warranty’s are from the manufacture that makes the product.Mr [redacted] paid the Independent installer for the labor to install the flooringThe installer has his own insurance and is his own companyHe is working for the home ownerThe Independent installer is not my employee.I know the time issue that the manufacture takes to get the reports is a problem for Mr [redacted] , but the floor was not dangerous just little 1/16” gaps in a few spotsI hope this issue can be resolved reasonable for all involvedSincerely, Jim D***

[redacted] See Attached ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThank you for your promt response, but if the constant reassurance that the animal I adopted was healthy, evaluated and deemed healthy even though very clearly there was obvious physical evidence that he was not upon simply looking at his eyes, it is unacceptable that can be considered a passing degree of healthI will be pressing the matter through a legal channel to see this is fairly and thoroughly looked over Regards, [redacted] ***

I would initially like to state in my defense that I am a solid five-star rated contractor and consider myself to be more than a painter, but a craftsman with a desire to serve, and there are numerous recent customers who have fortified my claim by posting positive reciews about the value-added service they received.This can easily be verified by Home Advisor, Incof Denver, Colorado, whom I have been a client of for over yearsAdditionally, all my reviews may be seen online at: www.homeadvisor.com/biz/timplexllcHome Advisor sold me the lead for the ***'s exterior paint job on 4-21-2015I immediately contacted him and arranged for a meetingI offered an estimate for paint and repairs and then sent a reminder email on 5-after I received no response from him.He sent a down payment after further additions that he expected and attached those as an addendum, along with possible start dates.I waited until 6-29-to receive the down payment on this project and I might add that my calendar had become quite loaded in that interimYet I saved some slots and when [redacted] offered possible start dates, I opted for the first oneThen my truck overheated out of town and was rendered undrivable, so I informed [redacted] that I would regrettably start on the second start date proposed by himThat day, I arrived and picked up his three color samples and dropped off my pressure washer saying I would return the next day to work.The next day, I returned with a helper and pressure-washed his 2-storey front entrance and rain gutters that wrapped around the front and side of his garageI also had an employee on another job with taller ladders, and a truck to transport them, but [redacted] kindly allowed me to use the one in his garage at that timeThe next morning I had a phone discussion with my previous client about some loose ends that needed to be addressed due to a party that had been planned at that homeI talked to Mr [redacted] by phone to ask for an extension and he ended that conversation by hanging up on me.When I got home that evening, I found that PayPal had removed ***'s downpayment of $1,from my accountAs I had discussed with [redacted] earlier that same day, I was unwilling to return his full downpayment due to work that had been performed by my employee and I, as well as the purchase of materialsSo, I then responded to PayPal that I would put a claim against the removal of the funds from my accountPayPal, after days (on 8-15-2015) had decided in my favor, releasing the fundsThen, this reversal was cancelled due to [redacted] contacting his credit card company to demand a refund from them and, PayPal removed the funds again.At the end of August 2015, the funds were removed from my account after I paid fees to PayPal in the amounts of $for the initial deposit and then an additional handling fee of $***'s actions has left me now with $1,less in my account after the chargeback settlement of $1,I have included record of this as an attachment to this email.As the email below shows, Mr [redacted] was inquiring why I did not return to begin work again after the few days of extension I had asked for, but I told him I could not because he had demanded return of his deposit (which unreasonably nullifies the contract)I considered myself to be out of over $at this point due to the price I paid for the lead, the value of his 'free' estimate, Time and Material expenses, travel, employee, and fees paid to PayPalMr [redacted] needs to understand that a down payment does not create an autonomous contractThere are two parties within every agreement, and by him giving me the down payment, that I must be reasonably expected to use the funds towards the completion of his requestMr [redacted] in effect had nullified the contract yet he still expressed wonder as I did not return to continueAfterwards, in January of 2016, I received notice from PayPal, that an amount of $1,was deposited into my account by PayPal without any further explanationThen I received a notice from Home Advisor saying that I had a negative review placed on my profile by Mr***.I checked into it and had the review removed due to inflated and fabricated remarks being made by Mr***.Shortly after, I received the notice from Revdex.com which I am responding to nowMr***'s claims are exaggerated, and he is purposefully trying to give me a bad name for that which I am not guilty of.He had his money extracted from my account for no good reason other than he felt I was non-committed and unprofessionalHe had not contacted me by phone since the day he hung up on meWe have exchanged several emails, to which I had immediately and positively responded, yet he remained unchanged in his demands which were beyond the limits of acceptability and I am remain unchanged as to my answer to him according to established business practices.I further state that I had never made any or misleading representation and it would have been appropriate and suitable to all, if [redacted] were to have let the extreme heat wave subside (as suggested by me), until I could have continued proper and quality work to the exterior of his home.My next impulse is to express great regret that I was unable to fulfill Mr***'s request to paint the exterior of his beautiful homeThis, in my opinion, is entirely due to Mr***s reluctance to exercize tolerance as both of us had involuntarily endured delays due to circumstances outside of our control.As shown in the email dialogue below, I had started the job on our agreed date, but was having trouble bringing efforts up to speed and giving him my full attention for a few days and I appealed to ***'s sense of better judgment as I expressed to him that the delay was actually working in his favor because we were enduring a heat wave at the time where temps were above and degrees FI asked for another week because my calendar had backed up due to extreme weather, and vehicle breakdowns.This information is true and correct in its entirety, to the best of my recollection and according to records that I producedThere are additional email exchanges but I believe I have covered the substance of my intentionsIf there are any questions, I would be happy to bring up further emails which are in my account at Hotmail.Thank you for your time and attention in this matter.With very best regards, [redacted] ***Timplex, LLCBelow, please find section of email between Mike ***s and Tim Laur From: [redacted] To: [redacted] Subject: Repair/Painting My HouseDate: Sat, Aug 11:21:-0500***You said, per our last conversation on the phone, you would be able to resume work the end of the week of August Well, it has arrived and you haven't made any contact with usYou have a lot of work to do to earn the $I have paid you so farIt would be very decent and professional of you to honor our contractWhen are you coming back?Mike ***-----------------------------------------reply,------------------------------...⇄ this point all I can do is ask you to extend a little bit of latitude concerning the circumstances.The phone conversation that I said the Aug date was ended by you hanging up, and then putting a hold on my PayPal accountI considered this action akin to being fired from the job and now you are wondering why I was not there to honor that date?(Of Course I would not appear for work until the funds were released)You instructed me in an email that no work was to be done on Sunday at your residence, yet you have contacted me on Sunday and Saturday via email wanting immediate responses and you are continuing to opine that I am acting unprofessionallyYou knew when you hired me that I was a sole-proprietorship and did not send out crews to do work.You complained that my work caused some of your home to be exposed to the elements, and I will respond that the exposed part is weather-proof plastic that has been exposed many times during home construction without adverse effectI see this as you over-reaching to find complaints to build a case against me, where otherwise you have no case.I will say that your action created a hole in my calendar and an earlier bid that I had proposed came in during the interimI could do nothing except accept her downpayment.I can only say at this point that it will be two weeks before I can start your paint job again, although I will squeeze in some work on the siding as I am able.Tim

My husband purchased a puppy on Nov15, for $2, That day he was told that the puppy had last dose of antibiotic to receive(for his "kennel cough") right before my husband was ready to leave the store To this date(Jan9th, 210), he continues to still have a cough The day after we purchased the puppy, [redacted] I returned the next day to Petland obtain more meds since he still had a dog Petland allows you to visit their Vet, DrS [redacted] of [redacted] time after purchase and you get store credit for medical cost [redacted] went to the [redacted] on Nov.23rd, DrS [redacted] gave [redacted] a vaccine and swabbed his ears and discovered that [redacted] had ear mites Unsatisfied with DrS [redacted] 's examination, I made an apt with a different Vet, DrY [redacted] from Paws She did a full examination and tested ***'s fecal matter She discovered on 11/29/that [redacted] had Giardia After treating [redacted] for his ear mites, he the

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

I purchased a puppy from the Petland Store in Monroeville on Wednesday, May 11, (in the later evening)The puppy showed signs of illness on Saturday, May 14, I called Petland and was told to bring him out there to be looked atI did as suchThey asked if they could keep the puppy (letting me know that he would not be seen until Thursday, May 19, 2016) however, the manager I speak with, Gail, assured me that it is just kennel coughShe gave me medication to treat kennel cough (the dog that my puppy was in the same cage with was treated for kennel cough after my puppy left- told by the manager) and told me upon leaving that if the dog gets any worse to take him to ANY emergency vet and that they will cover the costs up to the purchase price of the pet minus taxOn Sunday, May 15, 2016, my puppy's breathing was elevated so high that he was wheezing and kept coughing up mucusWe took him to the [redacted] where they diagnosed him with a severe upper respiratory inf

My husband purchased a puppy on Nov15, for $2, That day he was told that the puppy had last dose of antibiotic to receive(for his "kennel cough") right before my husband was ready to leave the store To this date(Jan9th, 210), he continues to still have a cough The day after we purchased the puppy, *** I returned the next day to Petland obtain more meds since he still had a dog Petland allows you to visit their Vet, DrS*** of *** *** *** *** time after purchase and you get store credit for medical cost *** went to the *** *** *** *** on Nov.23rd, DrS*** gave *** a vaccine and swabbed his ears and discovered that *** had ear mites
Unsatisfied with DrS***'s examination, I made an apt with a different Vet, DrY*** from Paws She did a full examination and tested ***'s fecal matter She discovered on 11/29/that *** had Giardia After treating *** for his ear mites, he the

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Please see attachment document for my response
Regards,
*** ***

Purchased a puppy on 3/1/was told that puppy would need to be cleared by vet at *** *** *** *** - DrRobert S*I agree to PetLand's term in conditions regarding the clearance by this vet and was supplied the items the puppy came with, supplies and boarding cage that day
Puppy was evaluated at PetLand on 3/2/between the hours of 10:AM and 12:Noon by DrS*** and was cleared to come home per the Puppy/Kitten Veterinarian Health Exam
I received a call from PetLand stating the puppy was released per the evaluation from DrS*** and I and my husband could pick her upI explained to the PetLand representative, that we would pick her up that evening between hours of 5:00PM - 6:PM on 3/2/
Upon arrival ,the PetLand representative Ashley greeted us and stated that she had prepared the paperworkI asked if my husband could see the puppy prior to completing the paperworkWhen the puppy was handed to my husband, we notice green ma

I purchased a puppy from the Petland Store in Monroeville on Wednesday, May 11, (in the later evening)The puppy showed signs of illness on Saturday, May 14, I called Petland and was told to bring him out there to be looked atI did as suchThey asked if they could keep the puppy (letting me know that he would not be seen until Thursday, May 19, 2016) however, the manager I speak with, Gail, assured me that it is just kennel coughShe gave me medication to treat kennel cough (the dog that my puppy was in the same cage with was treated for kennel cough after my puppy left- told by the manager) and told me upon leaving that if the dog gets any worse to take him to ANY emergency vet and that they will cover the costs up to the purchase price of the pet minus taxOn Sunday, May 15, 2016, my puppy's breathing was elevated so high that he was wheezing and kept coughing up mucusWe took him to the *** *** *** where they diagnosed him with a severe upper respiratory inf

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/04/29) */
We did agree to Ms***'s original request, but it appears she never received the messageWe have the check at the store and the release form for her to signShe may stop by the store at any time during regular business hours

June of and again in August of Two male huskies were purchasedThe first one is having major health issuesHe is just over a year old and will need to be medicated the rest of his life due to constant seizuresWith that being said, it’s impossible to take him to a day camp or even to board him because no one wants to be responsible for his health issuesHundreds of dollars spent every month to ensure he can at least have a semi life and be able to functionHe started having issues Around months old and is still not walking rightThe other one was very sick after being home for just one nightCoughing, sneezing, diarrhea and vomiting were just a few of the issues we hadI took him back to petland and they quarantined him for days but as stated “nothing was wrong with him.” I’ve been back numerous times to deal with the “warranty” on the first oneIt’s an endless cyclePetland keeps saying call the numberI call the number and it leads to a automated voi

I bought a puppy from this company and a day later the puppy's eye started to swell up real badWe took him back to the store the employee gave me an ointment for it and offered for me to leave him at the store I declined and took the ointment homeThe ointment did not work had to take him to my veterinarian and get the medication that he needed for itOnce that went away he got an ear infection had to go get medicine for thatAnd now we are dealing with a skin issue that we are trying to figure out with my veterinarian I have had this puppy for months now and he has been since the entire time I have tried time after time to resolve this with the company but no one will return my calls

June of and again in August of Two male huskies were purchasedThe first one is having major health issuesHe is just over a year old and will need to be medicated the rest of his life due to constant seizuresWith that being said, it’s impossible to take him to a day camp or even to board him because no one wants to be responsible for his health issuesHundreds of dollars spent every month to ensure he can at least have a semi life and be able to functionHe started having issues Around months old and is still not walking rightThe other one was very sick after being home for just one nightCoughing, sneezing, diarrhea and vomiting were just a few of the issues we hadI took him back to petland and they quarantined him for days but as stated “nothing was wrong with him.” I’ve been back numerous times to deal with the “warranty” on the first oneIt’s an endless cyclePetland keeps saying call the numberI call the number and it leads to a automated voi