Petland

I purchased a puppy from the Petland Store in Monroeville on Wednesday, May 11, (in the later evening)The puppy showed signs of illness on Saturday, May 14, I called Petland and was told to bring him out there to be looked atI did as suchThey asked if they could keep the puppy (letting me know that he would not be seen until Thursday, May 19, 2016) however, the manager I speak with, Gail, assured me that it is just kennel coughShe gave me medication to treat kennel cough (the dog that my puppy was in the same cage with was treated for kennel cough after my puppy left- told by the manager) and told me upon leaving that if the dog gets any worse to take him to ANY emergency vet and that they will cover the costs up to the purchase price of the pet minus taxOn Sunday, May 15, 2016, my puppy's breathing was elevated so high that he was wheezing and kept coughing up mucusWe took him to the *** *** *** where they diagnosed him with a severe upper respiratory inf

Purchased a puppy on 3/1/was told that puppy would need to be cleared by vet at *** *** *** *** - DrRobert S*I agree to PetLand's term in conditions regarding the clearance by this vet and was supplied the items the puppy came with, supplies and boarding cage that day
Puppy was evaluated at PetLand on 3/2/between the hours of 10:AM and 12:Noon by DrS*** and was cleared to come home per the Puppy/Kitten Veterinarian Health Exam
I received a call from PetLand stating the puppy was released per the evaluation from DrS*** and I and my husband could pick her upI explained to the PetLand representative, that we would pick her up that evening between hours of 5:00PM - 6:PM on 3/2/
Upon arrival ,the PetLand representative Ashley greeted us and stated that she had prepared the paperworkI asked if my husband could see the puppy prior to completing the paperworkWhen the puppy was handed to my husband, we notice green ma

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me AFTER I RECEIVE THE MONIES
Regards,
*** ***

This is response to complaint#*** The very tiny Yorkie was sold on Sunday May 1, over the course of a hour selling process with a very experienced, well trained employeeThe puppy was active, alert and eating normally on the day it was soldIt was also finishing a course of
antibiotics and was not showing any signs of a cough or nasal discharge and was breathing normally; otherwise we would not have offered to sell the puppyIn fact, due to the extra handling and special care involved with the tiny Yorkie we strongly recommended that the dog owner purchase a larger, older Yorkie to minimize the extra handling needsThe dog owner insisted on purchasing the tiny Yorkie and assured us that she would strictly follow our going home instructions and to touch base with us over the next several days to check on the status of the puppyThe dog owner did not return any of our callsFurthermore, considerable time was spent during the sales transaction on how to feed the puppy 3-times per day and to administer a product called "puppy boost" after each play period throughout the day to keep the blood sugar from dropping too lowThis is especially important and not unusual with tiny toy breed puppies that weigh under lbs otherwise the puppy may become hypoglycemic, which is what happenedIf the tiny puppy was not being fed and given the puppy boost nutrient as instructed, the chance of hypoglycemia, which is not a covered warranty expense, increases significantlyThe store manager spoke with the dog owner on Monday May 2, and the owner was concerned that the puppy was whining too much in its kennel, which is very common when a new puppy goes homeThe owner said she was therefore having the puppy sleep with her in bed, which is dangerous for the tiny puppy and goes against our specific instructions of keeping the puppy resting in its kennel for extended periods throughout the day and over nightThis procedure was not being followedWe also called and left a message on Tuesday May 3, and left messages on Wed May 3, to check on the well being of the puppy and we received no call backThe next time we heard anything was a call from the owner's daughter, who was not even present during the sale of the puppyApparently the puppy went hypoglycemic on Wed evening May 4, and was rushed to their vet on morning of May 5, Their vet confirmed with me that the pup was indeed suffering from hypoglycemia based on test resultsHe was able to recover the blood sugar to acceptable levels and at that time said the puppy was up, walking around and appeared stableThen, a few hours later, I received another call from the daughter, indicating they were transporting the puppy to an emergency vet (*** Animal Hospital) in *** ** for further treatmentI was told by the daughter that her mom refused to pay for any further veterinary treatment and she agreed, effective immediately, to return the dog back into my possessionI told the daughter on Thursday May 5, that I would satisfy the requirements of the Limited 10-day Puppy Purchase Warranty and would return the full purchase price of the puppy totaling $2499.99, not including sales taxThe daughter, on behalf of her mother, heard and understood that this amount would be refunded and the check would be sent out the week of May 9, I also conveyed this same message to the mother (*** ***) on Friday May 6, and that no other refunds or credits would be issuedMeanwhile, I immediately spoke to the ***s vet and they were instructed by me to keep caring for the puppy at my expense, until I was able to transport it back to my store's consulting vet in PittsburghThis was done and the puppy is stable and recovering nicelyRefunding the purchase price of the puppy and paying for the ***s vet bill goes above and beyond the Petland Puppy Warranty and exceeds the requirements of PA Dog Law in Section of the Consumer Protection Law

The only response I have is to continue doing my best for all customers.After years of serving people at many levels, I can say that there is a risk we must take with a small percentage of unhappy people who will forever complain about things they know nothing about, such as how service purveyors are all crooked.I am happy to give him his $back.*** ***Owner, Timplex, [email protected]

My husband purchased a puppy on Nov15, for $2, That day he was told that the puppy had last dose of antibiotic to receive(for his "kennel cough") right before my husband was ready to leave the store To this date(Jan9th, 210), he continues to still have a cough The day after we purchased the puppy, *** I returned the next day to Petland obtain more meds since he still had a dog Petland allows you to visit their Vet, DrS*** of *** *** *** *** time after purchase and you get store credit for medical cost *** went to the *** *** *** *** on Nov.23rd, DrS*** gave *** a vaccine and swabbed his ears and discovered that *** had ear mites
Unsatisfied with DrS***'s examination, I made an apt with a different Vet, DrY*** from Paws She did a full examination and tested ***'s fecal matter She discovered on 11/29/that *** had Giardia After treating *** for his ear mites, he the

Initial Business Response /* (1000, 7, 2015/06/29) */
When Mr*** was asked to leave the store, he refused to provide his addressAs he stated, since that time, he has provided his address and a refund check in the amount of $has been sent to him

I bought a puppy from this company and a day later the puppy's eye started to swell up real badWe took him back to the store the employee gave me an ointment for it and offered for me to leave him at the store I declined and took the ointment homeThe ointment did not work had to take him to my veterinarian and get the medication that he needed for itOnce that went away he got an ear infection had to go get medicine for thatAnd now we are dealing with a skin issue that we are trying to figure out with my veterinarian I have had this puppy for months now and he has been since the entire time I have tried time after time to resolve this with the company but no one will return my calls

RE: Revdex.com complaint# [redacted] dated 10/5/2016 Dear Ms. [redacted]The Boston terrier puppy (Ref# [redacted]) that is the subject of the above referenced complaint was purchased by the complainant at Petland Robinson on Saturday 9/9/2016. The puppy arrived at Petland store on Tuesday 8/30/16 and was examined...

on Thursday 9/1/16 by the store’s consulting veterinarian . The puppy was given a clean bill of health as evidenced by the attached veterinarian exam results and showed no signs of any illness prior to and on the day it was sold.Every Petland puppy is vet checked 2-3 times before shipment to Petland. In addition, while they are at the store, each puppy is examined by our consulting veterinarian every week, and provided any treatment that may be needed, until the puppy is sold. The store’s consulting veterinarian owns his own vet hospital and has been practicing veterinary medicine for over 35 years. He has been servicing this Petland store since it opened in 2004 and has personally performed the weekly in-store vet exams for 12 years. Furthermore, he has directed the overall medical protocols and established our antibiotic therapy, which has evolved over the years to ensure the best possible puppy care.Based on this, we have implemented strict medical protocols that apply to selling puppies and as such, we never sell a puppy that we know is sick. Our certified kennel technicians and experienced pet counselors, who have trained and worked around puppies for several years, are well versed at recognizing early signs of kennel cough and immediately report their observations to our veterinarian, so that the puppy immediately receives the proper care and treatment.Puppies that are being treated with antibiotics are permitted to go home with our vet's approval only if the puppy is not showing any signs of coughing or nasal discharge. The puppy going home must also be active, playful, eating and drinking normally before it leaves the store. If a puppy on antibiotics leaves prematurely, against our vet’s recommendations, the customer runs the risk of the condition worsening. A fairly common and easily treatable case of kennel cough could develop into a more serious upper respiratory infection, if not given the proper antibiotics with sufficient rest and supportive care. We provide this comprehensive care at Petland Robinson, and cover all medical expenses related to this care, until the puppy is ready and able to go home.All dog kennels and shelters in Pittsburgh and around the country commonly experience cases of kennel cough. Kennels housing young puppies like Petland (our puppies are typically 8-10 weeks old) are especially susceptible to kennel cough, despite being vaccinated, because young puppies have immature immune systems that are very susceptible to stress. Kennel cough is an airborne illness and despite the dynamic filtration, temperature and humidity controlled conditions at Petland Robinson, young puppies may still develop kennel cough. Treating kennel cough quickly with the preferred antibiotic gives the puppy the best chance at a speedy recovery and minimizes the possibility that the puppy may develop a more serious infection. The above described procedures are the ordinary practice at Petland Robinson.Boston terrier puppy Ref# [redacted], a 9-10 week young puppy, was not exhibiting any signs of ill health when it was purchased by the complainant on 9/9/16. If kennel cough had been detected.we would not have allowed the puppy to go home. We advise all of our new puppy customers to be especially watchful for any signs of coughing or nasal discharge for the next few days immediately following the sale of the puppy. Although this puppy was not coughing on the day of sale, and id not go home on any antibiotics, we are advised that it began coughing a day or so after going home. On 9/11/16, we met with the customer and offered to provide treatment for the puppy's condition, in our store and free of charge, in accordance with our well established and proven effective protocol for treating kennel cough. The customer initially accepted our offer as evidenced by the signature on the attached agreement. However, on 9/12/16, the customer stated that they wanted to stop treatment at our store and take the puppy home, against our advice, in order to avoid disappointing their eight year old daughter. The customer stated that they wanted to take the puppy to their own veterinarian and voluntarily signed a second agreement (copy attached), which included a waiver and an acknowledgement that they agree to be financially responsible for any future veterinary expenses should the puppy's condition worsen, The customer also declined our offer to provide prescription medication at no cost. Approximately 7 - 10 days after the puppy went home, the customer called the store and spoke to me. She again acknowledged that she was fully responsible for any ongoing subsequent treatment of kennel cough and asked about our protocols for deworming our puppies. Our routine procedures were discussed and the call ended cordially and without any complaint. Yet, on October 4, a few weeks later, she called Petland Corp and her story changed abruptly after reading alleged, negative, internet reports from animal activists. Please see Petland Corp's attempt (via ** [redacted]'s email dated 10-5-16 to resolve this matter. She refused our $100 gesture of good will and indicated that reimbursement was not the issue, claiming we sold her a sick puppy on purpose. Consequently, we respectfully withdraw our offer of the $100 store credit.This customer's claims and complaint are without merit and I respectfully request that this matter be closed.Sincerely, Jeff K[redacted]Owner-Petland Robinson

Final Consumer Response /* (2000, 6, 2015/12/28) */
Settled claim with the owner

Initial Business Response /* (1000, 7, 2015/11/24) */
Petland has done everything we can in order to help this customer. The owner of the puppy did notify the store that the puppy could possibly need a $4200 surgery. However, this surgery was a "worst case scenario" described by the veterinarian...

and was not based on any diagnostics. Because the customer did not approve any testing to determine the true cause of the problem, our General Manager was correct in saying that we could not initiate any claim under the warranty based solely on suppositions. Eventually, the owner chose to euthanize this puppy because it was continuing to suffer. Petland took the remains to the University of Missouri - Columbia for a necropsy at the store's expense even though this service is not covered under the warranty. Results of the necropsy have been forwarded to the breeder's veterinarian and we have initiated a claim on the customer's behalf. We have spoken to the customer numerous times throughout this process and have kept her up-to-date on everything we are trying to do to resolve this difficult situation. An update will be provided once the breeder's veterinarian has reviewed the findings from the University of Missouri Veterinary Medical Diagnostic Laboratory.
Final Consumer Response /* (3000, 15, 2015/11/30) */
There are several concerns with the response provided. The first issues is that the General Manager has NOT been helpful nor has she made any attempts to keep us informed during this process. Between her avoiding our calls and accusing us of abusing our puppy this has been an extremely difficult situation for our family. She did not begin to take our calls until we had a representative from PETA get involved. I received the Necropsy report on 11/13. On that day I was told that the GM was going to forward the report to the Breeder and to give her a few days to receive a response from the Breeder. A week passed by and I did not hear from her so I called her on 11/20 and requested an update. At that time she told me that she was not going to purse this "issue" any further. As you can imagine I'm quite shocked to read the response dated 11/24 that states Petland has opened a claim for our case. This information has not been relayed to myself or my fiancé. There is a serious breakdown in communication between the GM and the Owners. At this point I would like a clear answer. The GM told us on 11/20 that she is refusing to honor our warranty and we should take her to court but the response to the Revdex.com dated 11/24 states the claim is open. We have received 2 puppies from Petland that have major issues, this is not a coincidence. At this point I would like to have a conversation with the owners. From the very beginning of this "relationship" with Petland the GM has been very disrespectful, dismissive and displayed the worst possible business etiquette I've ever encountered. I'm not confident that this will be resolved or handled correctly in her hands. We are being told two completely different things and our family deserves to have answers regarding our warranty.

I am rejecting this response because:
They haven't done anything to help me. All they have done is become defensive and aggressive. I have a legitimate complaint that their employees fraudulently claimed to be qualified to check the sex of my rabbits, not once but twice, gave me wrong information on their care, and when I asked them for help, implied they would only help me if I rescinded my complaint. Printouts are not helpful, these bunnies eat a bag of hay every other day. This mistake has cost me a fortune. I have been working with the Humane Society and they have advised me not to take Petlands advice on care. Bottom line: Petland made a mistake, I gave them a chance to make it right, they didn't, I filed a complaint, they responded by offering printouts, under the advice of the Humane Society of MN was told not to, I ask them again for help and am called a liar. I have never been so poorly treated by a business in my life.

First of all, the person filing the complaint, [redacted], is not the person listed in our records as the owner of this puppy. We show that the owner is Joshua [redacted] and we have never heard from him directly.  With regard to the claim that this puppy cannot be registered, it is false....

 The puppy absolutely can be registered and the registration number is [redacted]2.  The registration paperwork was sent to the owner, Mr. [redacted].  As far as the health issues are concerned, problems that are congenital or hereditary, or illnesses that develop while the puppy is under our care, are covered under our warranty.  The puppy did contract an upper respiratory infection common in kennel environments, hence the name "kennel cough". We do cover this condition as part of the warranty and the customer incurred no expense.  A month after the puppy had gone home, she contracted a urinary tract infection.  This UTI occurred while under the care of the owner - well after the puppy had left our store.  Illnesses contracted under the owner's care are the responsibility of the owner.  That being said, we do send every puppy home with trial health insurance and, had the owner activated the insurance, it also would have been covered.   Ms. [redacted] filed a lawsuit against us with regard to these claims.  We requested that the lawsuit be dismissed as it had no merit.  The judge granted our motion to dismiss and a copy of the court order is attached.

This is in response to complaint #[redacted] regarding thepurchase of a King Charles Cavalier puppy REF#[redacted] at Petland Robinson on 4/25/2015,approx 3 months ago.The puppy was sold on Saturday April 25 and it left thestore without any prior signs of any upper respiratory infection. There was...

nocoughing and no nasal discharge. The puppy was active, playful, eating anddrinking normally prior to and up to the day it left the store. It was examined by our store veterinarian on April 23, andit was given a clean bill of health. The customer has a copy of the vet examdated April 23.The customer also has a copy of the puppy's vaccinationrecord, which is current up to the age of the dog. It was vaccinated with bordatella  (i.e. Bronchocine) on April 22. The customerwas also aware by signing the Customer Waiver that "this Petland retailer will not be held responsible to payfor any medical expenses involving your existing pets, should they be exposedto the Petland puppy, which may be contagious".All of the very young Petland puppies are fully vaccinatedto their age including the bordatella vaccine. Unfortunately, young puppiesstress easily and their immune system is not yet fully developed. Although the bordatellavaccine is helpful, it does not provide 100% protection from kennel cough. This complaint is being raised at this time in reaction tothe recent social media attack which contained alleged accusations about the Petlandstore, all of which are false and baseless. Apparently, this customer wishes to"jump on the bandwagon" and raise issues,  which are expressly excluded from coverage ofthe warranty. A copy of the press releases from Petland Corp headquartersand from me will be forwarded to the Revdex.com if requested.

January 26th, 2017 Complaint ID: [redacted] To whom it may concern, This letter is in response to the recent complaint filed by customer [redacted]. The customer purchased a female “Chorkie” puppy with assigned microchip number [redacted] from the Petland Lake St. Louis on 12/23/2017. At the...

time of purchase, the customer was provided up to date medical history as well as the Petland warranty contract that was agreed to and signed by the customer at the time of purchase. The customer contacted our customer support team on 12/26/2017 advising that the puppy had been taken to a non-contracted emergency veterinary facility. The customer reported observing a cough days prior but based on normal activity, chose not to seek veterinary attention at that time. In accordance with the Petland warranty contract, we provide all customers 30 days of full warranty coverage at no cost through three partner veterinary clinics, one of which is a 24 hr. emergency facility. It is our goal to provide the utmost care to our puppies both in our care and after they have found their forever homes, therefore providing the aforementioned after purchase veterinary care under our warranty as well as follow the recommended vaccination and preventative care protocol of our examining veterinarians while puppies are under our care prior to sale. At no point is any form of growth hormone administered to any puppy as part of our regular veterinary care and we have attached copies of the same puppy medical history as provided to the customer at the time of purchase, which do not reflect the use of any growth hormone. While we understand the frustration an unforeseen situation like this can cause, all terms of the warranty contract and detailed instructions for seeking veterinary care are presented at the time of purchase. The customer signed stating they understood these instructions and were in agreement with all terms. We are very sorry for the negative experience, however these services would have been provided to the customer at no cost through any of our three partner veterinary clinics. Given the urgency of the situation and to ensure the puppy received the emergency treatment necessary, we went above the terms of the warranty by paying more than 75% of the costs incurred at the non-partner emergency facility. We hope the puppy has made a speedy recovery but are unfortunately unable to offer any additional reimbursement or compensation for this case. Sincerely, Petland Lake St. Louis

[redacted] See Attached [redacted] To Whom it May Concern: On December 15th, 2016, I received a phone call from my boss (Vanessa) asking me to address a complaint from a customer regarding an issue with bunnies. The customer, [redacted], stated that she purchased two bunnies from us and was told...

they were both males but it turned out that they were male and female and had had babies. I called [redacted] to figure out exactly what had happened and what 1 could do to help. She explained the situation to me, and finished stating that when she initially called the store the day prior, she was given no help and felt "very shut out and left in the cold!' I apologized for the employee she initially spoke to who was "rude" and offered no help, and I apologized for the misunderstanding with the sexes of the bunnies. I explained to her that when the bunnies are young it is very hard to tell the genders of them. Even when our licensed Veterinarian comes in and I ask him he says he is "pretty sure" of one's gender. On top of that, our breeder brings them to us already separated by sex so if [redacted] got her two bunnies out of the same petter in our store, they should have been the same sex. We do not know if the mistake was made with our small animal supplier who had them pre-separated upon arrival to our store or if somewhere down the line after arrival a customer picked one up from one petter and put it back in the wrong one. None the less, we are not supposed to guarantee the sex of our small animals for this exact reason. She accepted my apology for the incident and we agreed that it was an unfortunate misunderstanding. I offered multiple solutions to the problem, including returning one of the parents for a full refund (I understand why she wouldn't want to do that but the offer was there) and we do not typically offer any kind of refund on small animals. Her next concern was how she was going to care for the babies or what she should do next. I offered to personally take the mom and the babies temporarily if she did not feel comfortable caring for them, but she refused, as her daughters were so bonded with them. She said the morn was feeding them and seemed to be taking care of them. I asked if she was comfortable keeping them or what I could do to help her and at that point she said as long as the mom was caring for them there was nothing I could do to help. I offered her some printouts that I had personally prepared and told her that if she needed any help or would like to meet with me to get the printouts, we could make it happen. She thanked me for calling her back and said she felt better about the situation having heard from me and knowing that she isn't alone and could use me as a resource. I also sent her the phone number of one of my coworkers who is a vet tech,and told her she could utilize her as well if she had any questions or concerns. That was the last I heard from her. On Monday, January 23rd, 2017 [redacted] contacted me stating that the babies were all weaned and eating solid foods and asking if there was anything Petland could do for her until she finds them homes, as it was getting extremely expensive. I told her I would have to talk to my boss and get back to her. I also asked her how they were doing, how old they were now, if they had found any home for them, etc... I showed a genuine interest in the well-being of these babies that I felt responsible for. Upon talking to Vanessa, there was confusion on whether the complaint was filed before I personally contacted her or after. As of the last time I spoke with [redacted], I was under the impression that things were resolved because I hadn't heard anything from her after offering my help. Her response to my question of the removal of the complaint was that we were disrespectful and unprofessional, we refused to take any responsibility for our mistake of the bunnies genders' and "ill-trained" employees, and that appropriate steps to resolve the issue had not been taken. She claims that I only offered her printouts, in which she never took me up on, and that she could have made the complaint to you worse by adding that our employee told her that bunnies needed baths weekly upon purchase of the animals. This is a comment that should have been addressed in our initial phone conversation, had it been true. I do not believe that any of our employees here would tell her that bunnies need weekly baths. She goes on in her response to say that my response to her request for help is "alarming" and that I care more about the bottom-line of Petland than the well-being of our animals which I can assure you are far from true. I have attached screenshots of the text messages exchanged between [redacted] and me from the day I sent her my number and Angela's in the very beginning up through my response to her last night, with no response from her. If you have any questions about my experience with [redacted] or need additional information, I can be reached at Petland at [redacted] or my cell phone ###-###-####. Thank you, Morgan [redacted]

I would initially like to state in my defense that I am a solid five-star rated contractor and consider myself to be more than a painter, but a craftsman with a desire to serve, and there are numerous recent customers who have fortified my claim by posting positive reciews about the value-added...

service they received.This can easily be verified by Home Advisor, Inc. of Denver, Colorado, whom I have been a client of for over 6 years. Additionally, all my reviews may be seen online at: www.homeadvisor.com/biz/timplexllcHome Advisor sold me the lead for the [redacted]'s exterior paint job on 4-21-2015I immediately contacted him and arranged for a meeting. I offered an estimate for paint and repairs and then sent a reminder email on 5-24 after I received no response from him.He sent a down payment after further additions that he expected and attached those as an addendum, along with 2 possible start dates.I waited until 6-29-2015 to receive the down payment on this project and I might add that my calendar had become quite loaded in that interim. Yet I saved some slots and when [redacted] offered 2 possible start dates, I opted for the first one. Then my truck overheated out of town and was rendered undrivable, so I informed [redacted] that I would regrettably start on the second start date proposed by him. That day, I arrived and picked up his three color samples and dropped off my pressure washer saying I would return the next day to work.The next day, I returned with a helper and pressure-washed his 2-storey front entrance and rain gutters that wrapped around the front and side of his garage. I also had an employee on another job with taller ladders, and a truck to transport them, but [redacted] kindly allowed me to use the one in his garage at that time. The next morning I had a phone discussion with my previous client about some loose ends that needed to be addressed due to a party that had been planned at that home. I talked to Mr. [redacted] by phone to ask for an extension and he ended that conversation by hanging up on me.When I got home that evening, I found that PayPal had removed [redacted]'s downpayment of $1,000 from my account. As I had discussed with [redacted] earlier that same day, I was unwilling to return his full downpayment due to work that had been performed by my employee and I, as well as the purchase of materials. So, I then responded to PayPal that I would put a claim against the removal of the funds from my account. PayPal, after 4 days (on 8-15-2015) had decided in my favor, releasing the funds. Then, this reversal was cancelled due to [redacted] contacting his credit card company to demand a refund from them and, PayPal removed the funds again.At the end of August 2015, the funds were removed from my account after I paid fees to PayPal in the amounts of $29.30 for the initial deposit and then an additional handling fee of $20. [redacted]'s actions has left me now with $1,049.30 less in my account after the chargeback settlement of $1,000. I have included record of this as an attachment to this email.As the email below shows, Mr. [redacted] was inquiring why I did not return to begin work again after the few days of extension I had asked for, but I told him I could not because he had demanded return of his deposit (which unreasonably nullifies the contract). I considered myself to be out of over $500 at this point due to the price I paid for the lead, the value of his 'free' estimate, Time and Material expenses, travel, employee, and fees paid to PayPal. Mr. [redacted] needs to understand that a down payment does not create an autonomous contract. There are two parties within every agreement, and by him giving me the down payment, that I must be reasonably expected to use the funds towards the completion of his request. Mr. [redacted] in effect had nullified the contract yet he still expressed wonder as I did not return to continue. Afterwards, in January of 2016, I received notice from PayPal, that an amount of $1,000 was deposited into my account by PayPal without any further explanation. Then I received a notice from Home Advisor saying that I had a negative review placed on my profile by Mr. [redacted].I checked into it and had the review removed due to inflated and fabricated remarks being made by Mr. [redacted].Shortly after, I received the notice from Revdex.com which I am responding to now. Mr. [redacted]'s claims are exaggerated, and he is purposefully trying to give me a bad name for that which I am not guilty of.He had his money extracted from my account for no good reason other than he felt I was non-committed and unprofessional. He had not contacted me by phone since the day he hung up on me. We have exchanged several emails, to which I had immediately and positively responded, yet he remained unchanged in his demands which were beyond the limits of acceptability and I am remain unchanged as to my answer to him according to established business practices.I further state that I had never made any false or misleading representation and it would have been appropriate and suitable to all, if [redacted] were to have let the extreme heat wave subside (as suggested by me), until I could have continued proper and quality work to the exterior of his home.My next impulse is to express great regret that I was unable to fulfill Mr. [redacted]'s request to paint the exterior of his beautiful home. This, in my opinion, is entirely due to Mr. [redacted]s reluctance to exercize tolerance as both of us had involuntarily endured delays due to circumstances outside of our control.As shown in the email dialogue below, I had started the job on our agreed date, but was having trouble bringing efforts up to speed and giving him my full attention for a few days and I appealed to [redacted]'s sense of better judgment as I expressed to him that the delay was actually working in his favor because we were enduring a heat wave at the time where temps were above 90 and 100 degrees F. I asked for another week because my calendar had backed up due to extreme weather, and vehicle breakdowns.This information is true and correct in its entirety, to the best of my recollection and according to records that I produced. There are additional email exchanges but I believe I have covered the substance of my intentions. If there are any questions, I would be happy to bring up further emails which are in my account at Hotmail.Thank you for your time and attention in this matter.With very best regards,[redacted]Timplex, LLCBelow, please find section of email between Mike [redacted]s and Tim Laur From: [redacted]To: [redacted]Subject: Repair/Painting My HouseDate: Sat, 22 Aug 2015 11:21:03 -0500[redacted]You said, per our last conversation on the phone, you would be able to resume work the end of the week of August 17. Well, it has arrived and you haven't made any contact with us. You have a lot of work to do to earn the $1000.00 I have paid you so far. It would be very decent and professional of you to honor our contract. When are you coming back?Mike [redacted]-----------------------------------------reply,-----------------------...⇄ this point all I can do is ask you to extend a little bit of latitude concerning the circumstances.The phone conversation that I said the Aug 17 date was ended by you hanging up, and then putting a hold on my PayPal account. I considered this action akin to being fired from the job and now you are wondering why I was not there to honor that date?(Of Course I would not appear for work until the funds were released)You instructed me in an email that no work was to be done on Sunday at your residence, yet you have contacted me on Sunday and Saturday via email wanting immediate responses and you are continuing to opine that I am acting unprofessionally. You knew when you hired me that I was a sole-proprietorship and did not send out crews to do work.You complained that my work caused some of your home to be exposed to the elements, and I will respond that the exposed part is weather-proof plastic that has been exposed many times during home construction without adverse effect. I see this as you over-reaching to find complaints to build a case against me, where otherwise you have no case.I will say that your action created a hole in my calendar and an earlier bid that I had proposed came in during the interim. I could do nothing except accept her downpayment.I can only say at this point that it will be two weeks before I can start your paint job again, although I will squeeze in some work on the siding as I am able.Tim

Mr. [redacted] has claimed that the puppy he has is not a Pomeranian and that he is the victim of fraud and, therefore, is entitled to a full refund. His claim is false.  It is true that the DNA results he submitted confirmed that 87% of his puppy's DNA is Pomeranian.  The other 13% was...

categorized as "unknown".  This result simply means that the DNA from one of the Pomeranians at the grandparent level is not part of the testing company's database.  If another breed had been confirmed, the 13% would have been listed as that particular breed rather than "unknown".  The company that performs the DNA test, [redacted], has confirmed that one cannot interpret these results to mean that the puppy is not a purebred Pomeranian.  Therefore, no fraud has occurred and Mr. [redacted] is not entitled to a refund.  Mr. [redacted] has also filed a complaint with the Missouri Attorney General.  I have attached Petland's response to the AG complaint for additional reference.  The Missouri Attorney General's Office has closed this file.

While we dispute the specifics of Ms. [redacted]'s complaint, we do agree that there was an error with the financing contract and that Ms. [redacted] failed to come in to the store to correct it as agreed.  In her Revdex.com complaint, Ms. [redacted] requested that Petland contact her to resolve the issue....

 Unfortunately, she had engaged an attorney and her lawyer informed us that we were not to contact her directly.  In working through her attorney, Ms. [redacted] has now paid for her puppy and this matter is closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.