Pharmapacks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
As I stated in the complaint with Revdex.com, the item purchased is not opened, nor is it used.  I the customer, have every to return the item back to the company whether they like or not. Thank you.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
I have contacted [redacted] multiple times over the same issue regarding the Pharmapacks product (and other items) [redacted] continues to provide false information to consumers, in addition to employing people that are unaware of their own company policies and in turn provide misleading and false information to consumers (in addition to terrible customer service with rude behavior and flippant attitudes) to try and remove themselves from any responsibility. There way of doing so when confronted with a complaint is by stating "[redacted]  **  [redacted]" Instead of fixing the issue when presented to them time and time again. This is not an isolated case. If you look over the many complaints filed against [redacted], consumers state the same. [redacted] routinely does this to consumers. [redacted]  outright lied to me with little to no care or concern. Not only that, I have not been issued any refund as this representative is stating. [redacted] simply does not care for and about consumers and will only barely address a consumer's concern when a complaint is filed. [redacted] needs to be investigated for its unethical business practices.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,
 
We sincerely apologize for this inconvenience! When the initial complaint was received by us at Pharmapacks on 1/**/2016, we immediately issued a refund for the customer for their full amount. This information was sent to [redacted], and as it was the [redacted] marketplace that was used, they handle all refunds. The customer should have received a confirmation email of their order being refunded on 1/** as well. here is the information visible through [redacted] showing the completed refund:                                        
[redacted]

Hello,
 
Originally the customer Trevor, called us for a replacement or refund of their order total because their items arrived damaged. Per our policy, we require picture proof of damage. Please see attached as well as this link to our terms and conditions...

here: [redacted]. After letting us know he had the products right in front of him, we asked for the pictures and he replied that he did not have a camera. We said we required the photos for proof and he later changed his story and said, he threw out all the products. After multiple attempts via, email, chat and calls, he finally sent picture on August **, 2016, after we sent him an email refreshing his memory on the many orders hes placed with us with with similar "damaged" problems. After receiving the pictures, we offered him a full refund of his order purchase. 
Thank you!

Hello,
14.6667px; font-family: Arial;">We’re sorry to hear about all the trouble the customer has been experiencing with this order.  As stated by the rep that initially handled the issue, this was ultimately deemed a bad listing, and per our policies, a full refund was to be issued and the products could be kept to prevent any additional hassle on the customer. On our end, we see that a full refund of $18.00 has been issued to the customer as of 9/**/2016 (see attachment.) We truly apologize for any discrepancy they may be seeing on their end. If they have any further questions or concerns, they can definitely reach back out to us and we’ll do our best to provide any more clarity on the issue their experiencing!

Hello,
 
The customer, [redacted], first contacted us on 1/**/2016 regarding an issue with the item she received,  
font-family: 'Helvetica Neue', 'Lucida Grande', 'Segoe UI', Arial, Helvetica, Verdana, sans-serif; background-color: rgb(255, 255, 255);">Blue Magic Organics Super Sure Gro, 12 oz. This order was placed on [redacted] and fulfilled by us at Pharmapacks; [redacted] currently has several marketplace sellers who sell on the [redacted] website. These items do not come directly from [redacted], but other third party sellers.
Neither [redacted] nor Pharmapacks are the actual makers of this particular product, and it is produced by the company Blue Magic. The items and manufacturer can be found at [redacted].
The customer notified us that the product had damaged their hair. We supplied the customer with our return policy, which is visible on [redacted]'s listing for this product at [redacted].
The customer spoke with our representative Bonita, who explained the situation regarding the return. When asked to speak with a supervisor, the customer was transferred to the correct phone, but no voicemail was left in regards to the order. The customer then spoke with us through our live chat system, but due to a simple spelling error of the representatives name, there was confusion about who was spoken to on the phone. We sincerely apologize for this mix up, as it could have been easily resolved had our representative realized what the customer was asking, having already spoken with them earlier.
At the customer's request, a full refund was issued for their order of $6.29, through [redacted]. The customer should have received a confirmation email regarding the cancellation and refund on 1/**/2016. The representative in question that spoke with the customer has been reprimanded and is currently on a probationary period to determine whether they will continue to work here.
We again sincerely apologize for this confusion. In regards to the product, we recommend the customer contact the actual manufacturer regarding the allegations of false advertising in their product names and ingredients. The manufacture's contact information can be found at :[redacted]. We are currently looking into our distributors of these products to see if further complaints have been made about them.
Chris S[redacted]
Customer Care Supervisor, Pharmapacks LLC.

3:32:02 PM PDT, for "It's a 10 Miracle Leave-In Product, 10-Ounce Bottle"QTY: 5. The second was on Sep **, 2014 at 8:47:35 AM PDT, for "It's a 10 Miracle Leave-In Product, 10-Ounce Bottle" QTY: 2. Both of these packages were shipped out in a timely manner on Sep. [redacted], 2014, using the [redacted]...

[redacted]. The 2 tracking IDs for these 2 packages were [redacted] and [redacted]. Both were confirmed delivered by the [redacted] at the same date and time:September **, 2014 , 12:01 pmDelivered[redacted] Your item was delivered at 12:01 pm on September **, 2014 in [redacted].We were then contacted by the customer, [redacted], on Oct. [redacted], stating they received part of one of their orders, and that the second never arrived. We explained to them that the postal service confirmed the exact same delivery time and place for each of the two packages. Because it is not our policy to reship packages that have a confirmed delivered status by either [redacted] or [redacted], and because we had not received the package back in our warehouse as an unclaimed or lost package, we tried to help the customer resolve this issue through the use of an [redacted] A-to-z guarantee claim.When using an A-to-z guarantee claim, [redacted] steps in to moderate an issue between a buyer and seller, and in the case of a package that is confirmed delivered by the post office [redacted] will refund the customer either by debiting the seller or paying for it through [redacted]'s funds. Unfortunately, it appears [redacted] did not fulfill this claim in the customer's favor, and a refund was note issued.We then received this Revdex.com complaint through mail on Nov. [redacted], which was then directed to us in Customer Care. We reached out to the customer by email and phone, eventually reaching a [redacted], the complaintant's father. We explained the issue to him, and asked how best the situation could be resolved. He explained they would like a reshipment of the 3 missing items, as per the Revdex.com complaint. We agreed to this, and stated the reshipment would be sent out in 1-2 business days.A new package was shipped on Nov. [redacted], with the tracking ID [redacted], sent by the [redacted]. We have confirmed from [redacted] that this package was delivered to the correct location:November **, 2014 , 11:17 amDelivered[redacted] Your item was delivered at 11:17 am on November **, 2014 in [redacted].We have since tried calling the customer again at the numbers provided on both [redacted] and on this Revdex.com complaint to confirm they have indeed received the new delivery, but have not heard back from them as of yet. We hope that the package arrived safe and undamaged.[redacted] may contact us at any time again if there are any further issues with this order, either by email at [redacted], or toll-free at ###-###-####. We sincerely apologize for any inconvenience this delay has caused, and hope Jannelle will still consider using Pharmapacks in the future.- [redacted], Pharmapacks, LLC.

Hello,
 
A full refund has been issued for this customer's order of $36.53. We sincerely apologize for any inconvenience a delay has caused; the [redacted] return label we sent the customer indicates the item was returned to our warehouse returns department as of [redacted], but our returns department has yet to receive this package for processing. As we have a confirmed delivery, we have issued a full refund for the customer's order through [redacted]'s payment system. This refund should be visible on the customer statement within the next 1-3 business days, and they will be receiving a confirmation email of the refund from [redacted].
 
-Pharmapacks Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The referenced listing was not removed until October **. The Oster hair clippers are now listed as having been sold out, to give the illusion that Pharmapacks actually sold them at the bargain $9.17 price. I find it hard to believe that I am the only person who ordered this so-called bargain. I suspect that Pharmapacks has pulled this bait and switch deal through other listings, but of course I cannot prove it.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom it May Concern,
 
Our Customer, [redacted], attempted to place an order with us on 12/**/2015. However, our systems did not accept the payment as [redacted] put as her billing address "General Delivery." Our system uses [redacted] fraud filters to check the street and zip code of...

the address our customers submit as their billing address, and this needs to match exactly what the customer's card has on file. Because General Delivery did not match the credit card used, all payment attempts were automatically declined or are under a pending status. 
Attached you can see the customer's payment attempt, which is still under a pending status. We are currently unable to issue any refunds because the payments were never completed and sent to us. Pending charges such as this usually go away within 5-7 business days. Due to the recent holiday weekend, there may unfortunately be a delay, but these pending charges will be going away. The customer will not see any kind of refund on their statement, just the pending charges being removed.
 
If the customer has any further questions about their payment attempts, they can always confirm them with the credit card issuer and ask to have any pending charges removed as soon as possible. We sincerely apologize for any inconvenience this may have caused, but we have no completed orders or payments that we are able to refund at this time.
 
-Pharmapacks Customer Care

Review: Pharmapacks did not deliver the 7 bottles of "It's a 10" leave in conditioner. I only received 4 bottles. I emailed the company to let them know that I had not received the bottles and they blamed me for not checking with the shipping company they used citing a tracking number. I order two seperate shipments, the first shipment for 5 bottles and the second shipment for 2 bottles, both going to the same mailing address. I want my product. I paid just over 20.00 per bottle and I want the product I paid for.

I also blame [redacted] for its lack of due dilegence with these sellers it uses. There is no way for me to hold the seller responsible in the event my product is not sent to me.Desired Settlement: Immediate delivery of the three missing bottles of It's a 10 conditioner. Sent [redacted] or [redacted] for reliability in shipping.

Business

Response:

3:32:02 PM PDT, for "It's a 10 Miracle Leave-In Product, 10-Ounce Bottle"QTY: 5. The second was on Sep **, 2014 at 8:47:35 AM PDT, for "It's a 10 Miracle Leave-In Product, 10-Ounce Bottle" QTY: 2. Both of these packages were shipped out in a timely manner on Sep. [redacted], 2014, using the [redacted]. The 2 tracking IDs for these 2 packages were [redacted] and [redacted]. Both were confirmed delivered by the [redacted] at the same date and time:September **, 2014 , 12:01 pmDelivered[redacted] Your item was delivered at 12:01 pm on September **, 2014 in [redacted].We were then contacted by the customer, [redacted], on Oct. [redacted], stating they received part of one of their orders, and that the second never arrived. We explained to them that the postal service confirmed the exact same delivery time and place for each of the two packages. Because it is not our policy to reship packages that have a confirmed delivered status by either [redacted] or [redacted], and because we had not received the package back in our warehouse as an unclaimed or lost package, we tried to help the customer resolve this issue through the use of an [redacted] A-to-z guarantee claim.When using an A-to-z guarantee claim, [redacted] steps in to moderate an issue between a buyer and seller, and in the case of a package that is confirmed delivered by the post office [redacted] will refund the customer either by debiting the seller or paying for it through [redacted]'s funds. Unfortunately, it appears [redacted] did not fulfill this claim in the customer's favor, and a refund was note issued.We then received this Revdex.com complaint through mail on Nov. [redacted], which was then directed to us in Customer Care. We reached out to the customer by email and phone, eventually reaching a [redacted], the complaintant's father. We explained the issue to him, and asked how best the situation could be resolved. He explained they would like a reshipment of the 3 missing items, as per the Revdex.com complaint. We agreed to this, and stated the reshipment would be sent out in 1-2 business days.A new package was shipped on Nov. [redacted], with the tracking ID [redacted], sent by the [redacted]. We have confirmed from [redacted] that this package was delivered to the correct location:November **, 2014 , 11:17 amDelivered[redacted] Your item was delivered at 11:17 am on November **, 2014 in [redacted].We have since tried calling the customer again at the numbers provided on both [redacted] and on this Revdex.com complaint to confirm they have indeed received the new delivery, but have not heard back from them as of yet. We hope that the package arrived safe and undamaged.[redacted] may contact us at any time again if there are any further issues with this order, either by email at [redacted], or toll-free at ###-###-####. We sincerely apologize for any inconvenience this delay has caused, and hope Jannelle will still consider using Pharmapacks in the future.- [redacted], Pharmapacks, LLC.

Review: I placed an order online for 36 boxes of Little Colds Honey Pops; however I only received 24 boxes in the shipment. I contacted the company twice before filing a Revdex.com complaint. Both representatives said they contacted the warehouse [redacted] and the label information they have on file indicates the weight of 36 boxes. I explained to them that when I opened the shipment, there were a large amount of papers stuffed inside the box along with the 24 boxes. The company did not ship out the full order of 36 boxes, and they did not try to help resolving the issue. They simply said the weight is of 36 boxes, and that there is nothing they can do about it. They charged me for the amount of 36 boxes and should fulfill the order. Instead of trying to find out what happened and resolve the issue, they simply blamed the customer. After reading the many other reviews regarding to their delivery issues, I know I was not the only one experiencing this same issue. They would not take responsibility for this issue.Desired Settlement: Immediate delivery of the 12 missing boxes of Little Colds Honey Pops.

Business

Response:

The customer, listed on their order as [redacted], placed their order on our website, Pharmapacks.com, on 11/**/2014. The order was for 36 x "Little Colds Honey Pops 10 Each." This order was processed in our warehouse and shipped in a timely manner on 11/**/2014 by [redacted]. The tracking ID was [redacted], and the delivery was confirmed on 12/*/2014.On 12/*/2014, we were contacted via our live chat system by the same customer, [redacted], stating that their package only contained 24 of the 36 items ordered. We asked them to confirm that everything had come in one box, and the customer still stated they only saw 24 of the 36 ordered. We then took the matter to our warehouse [redacted], who double checked the weight system for creating [redacted] labels. As can be seen in the delivery information on [redacted], this package went out with a weight of 8.1 lbs., or around 130 oz. As can be seen from the item listing on our site, at [redacted], 36 boxes of this item in addition to the weight of packaging would equal roughly 8 pounds. We confirmed this to be sure that the package w as not sent out with less than the amount requested.If any items were missing, we can only assume something was taken in transit, as our database shows 36 items were scanned and sent with the correct weight. We then explained this to the customer, who stated the box had not been tampered with or opened prior to their receipt of the package. Had the shipping confirmation showed anything else but the correct weight we would've been happy to assist the customer in a reshipment, but our warehouse [redacted] indicated that this package was fulfilled properly.On 12/**/2014, we received a letter from the Revdex.com in regards to this order stating the customer would like immediate delivery of the 12 missing boxes. We spoke with our warehouse [redacted] and immediately organized a reshipment of the missing items. This package was processed and shipped as soon as possible on 12/**/2014 via [redacted], with tracking ID [redacted]. We emailed the customer to alert them to the new package that was inbound, and have received confirmation from [redacted] that this new item was received and signed for on 12/**/2014 by [redacted], the same person who signed for the original package sent, meaning the new item was received an is in good hands.We still hope to hear from the customer by email/phone/chat to confirm they received their missing items, and if there is anything else we can assist them with.-[redacted]Pharmapacks, LLC.

Review: I contacted Pharmapacks by phone on January [redacted] because I was informed by [redacted] that I need to contact them for a refund for a product that they sold through [redacted]. I call in and was met with one of the worst customer service experiences I have ever had. The "customer service rep" who gave me the name "Benita" (which I later found out she lied about) Benita is not her actual name, another rep during chat informed me of this when I asked. The rep who lied about her name, was extremely rude and unprofessional. She refused to help me and when I asked to speak with a Manager she stated "there is no one" How could a company operate in the U.S. without any type of management? She was clearly lying and kept talking over me in an attempt to make me hang up. Pharmapacks sells products that they claim on their website to be "100% Authentic" when that is not true. It is false advertising. I purchased a product that [redacted] claims is directly from them, named Blue Organics but when you read the back of the label, none of the ingredients are organic. In fact the product contains harmful ingredients. In addition to this, they offer no information for the consumer to get in touch with anyone, that would provide any form of assistance. The way they operate and how they purposefully hide or deny consumers any information regarding their business is unethical and leads me to believe that this company is running a scam. When asked for the corporate number the customer service rep hinted that there was no corporate office. When asked if there was a CEO, the customer service stated she would not provide that information. The customer service reps were condescending and bad-mannered. I believe this company needs to be investigated for its unethical practices.Desired Settlement: I want a refund for the product. But most importantly for the Revdex.com to look into (investigate) this company.

Business

Response:

Hello, The customer, [redacted], first contacted us on 1/**/2016 regarding an issue with the item she received, Blue Magic Organics Super Sure Gro, 12 oz. This order was placed on [redacted] and fulfilled by us at Pharmapacks; [redacted] currently has several marketplace sellers who sell on the [redacted] website. These items do not come directly from [redacted], but other third party sellers.Neither [redacted] nor Pharmapacks are the actual makers of this particular product, and it is produced by the company Blue Magic. The items and manufacturer can be found at [redacted].The customer notified us that the product had damaged their hair. We supplied the customer with our return policy, which is visible on [redacted]'s listing for this product at [redacted].The customer spoke with our representative Bonita, who explained the situation regarding the return. When asked to speak with a supervisor, the customer was transferred to the correct phone, but no voicemail was left in regards to the order. The customer then spoke with us through our live chat system, but due to a simple spelling error of the representatives name, there was confusion about who was spoken to on the phone. We sincerely apologize for this mix up, as it could have been easily resolved had our representative realized what the customer was asking, having already spoken with them earlier.At the customer's request, a full refund was issued for their order of $6.29, through [redacted]. The customer should have received a confirmation email regarding the cancellation and refund on 1/**/2016. The representative in question that spoke with the customer has been reprimanded and is currently on a probationary period to determine whether they will continue to work here.We again sincerely apologize for this confusion. In regards to the product, we recommend the customer contact the actual manufacturer regarding the allegations of false advertising in their product names and ingredients. The manufacture's contact information can be found at :[redacted]. We are currently looking into our distributors of these products to see if further complaints have been made about them.Chris S[redacted]Customer Care Supervisor, Pharmapacks LLC.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have contacted [redacted] multiple times over the same issue regarding the Pharmapacks product (and other items) [redacted] continues to provide false information to consumers, in addition to employing people that are unaware of their own company policies and in turn provide misleading and false information to consumers (in addition to terrible customer service with rude behavior and flippant attitudes) to try and remove themselves from any responsibility. There way of doing so when confronted with a complaint is by stating "[redacted]" Instead of fixing the issue when presented to them time and time again. This is not an isolated case. If you look over the many complaints filed against [redacted], consumers state the same. [redacted] routinely does this to consumers. [redacted] outright lied to me with little to no care or concern. Not only that, I have not been issued any refund as this representative is stating. [redacted] simply does not care for and about consumers and will only barely address a consumer's concern when a complaint is filed. [redacted] needs to be investigated for its unethical business practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello, We sincerely apologize for this inconvenience! When the initial complaint was received by us at Pharmapacks on 1/**/2016, we immediately issued a refund for the customer for their full amount. This information was sent to [redacted], and as it was the [redacted] marketplace that was used, they handle all refunds. The customer should have received a confirmation email of their order being refunded on 1/** as well. here is the information visible through [redacted] showing the completed refund: [redacted]

On April [redacted], 2016, I purchase a Loreal box dye hair from this vendor through [redacted]
The listing of the product says; $12.49 ($3.12/count). On the product description it says a pack of 4.
When the ordered item finally arrived, there's only one box.
So, I made the clarification about the count of the product.
Pharmapacks responded:
The pack of 4 is not true and that I ordered only one pack.
I reply to them the proof of "pack of 4" by enclosing the screenshot of the description ( still have the screenshot).
They responded:
"We see that you purchased 1 of L'Oreal Paris Excellence Creme Triple Protection Color 3 Natural Black/Natural. We have revised this listing and we do not see anywhere listed as a 4 pack. We checked your picture as well and cannot find this information".
So I send another email to them attached the same screenshot, this time I red circled the "pack of 4"
Also, I mentioned if that is not pack of 4 of the product, what was that pack of 4 referring to? In addition, I suggested them that they should honor what was listed, and if they are unable to honor, I would like to return the package with return label provided, since the mistake is on their side plus a full refund (the product is unopened).
Their respond to my email was that they are willing to accept my return, however no return label was provided. Also, they do not answer to my question in regards to "pack of 4".
All the while, my online shopping experience has been flawless till my encounter with this vendor.
It was my first time purchase with Pharmapacks, and indeed the last time.
I will not purchase from them again.

Review: I ordered Baby Magic body wash from [redacted] and other items but their supplier is Pharmapacks. the products was listed for $3.87 or under $4 I ordered 2 but when I get my confirmation I saw $10.85. I thought it was for 2 plus another item. 1 bodywash was delivered but the other one never came so when I emailed Pharmapacks they said it was only for one. They charged me $10.85 for one bottle of Baby Magic body wash 30 oz the normal price is under $4.00 dollars. this is so terrible!!Desired Settlement: I would like the difference or additional bottles to cover the $10.85 they charged me. I would also ask if you could look into how they price and sell their items.

Business

Response:

Hello,We at Pharmapacks are currently a marketplace seller on [redacted]. We sell several items that [redacted] directly sells as well, along with item that [redacted] does not have. The customer, [redacted], placed an order with us through [redacted] on 10/**/2015 for 1x Baby Magic Gentle Hair & Body Wash, Soft Powder Scent 30 oz, which was listed at $10.85 with no shipping costs. The order was shipped on 10/** in a timely manner with [redacted] tracking ID [redacted], and was confirmed delivered on 10/**/2015 at the customer's address.We did not hear again from the customer until today, 11/**/2015. She stated that she ordered 2 and that the price should have been under $4.00. We confirmed all her information that indicated she only purchased 1 bottle of the item, and that it was fulfilled and shipped by us at Pharmapacks. We then confirmed that the price paid was accurate for 1 item, and that any other prices she may have seen on [redacted].com were being fulfilled by another seller, in this case [redacted] themselves.We have been able to confirm that [redacted] currently has this listing up for a different price than we do, which can currently be viewed at this URL: [redacted]. However, [redacted] has restrictions on their shipping costs and charges may have applied if the customer bought it from [redacted] directly. As can be seen though, the customer must choose which seller they purchase from, and in this case the item was purchased from us at Pharmapacks for the price that was listed, $10.85. The customer should have received an automated email from [redacted] indicating tjhat this item was being sent from a marketplace seller, not [redacted], and the amount and price would be clearly visible: 1 bottle for $10.85, no shipping charges.Unfortunately at this time, we cannot honor any refund or ship any additional bottles because the customer is comparing the price they paid for an item shipped by us to the price displayed by another seller, [redacted]. The customer's invoice clearly indicated how many they ordered and the price that was charged on the date of their order, 10/**/2015, and unless their was an error with [redacted] sending us the wrong information, only 1 bottle was purchased. We sincerely apologize for this confusion.-Pharmapacks Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Good Morning, I filed a complaint against Pharmapacks yesterday it could be the number above or [redacted]. I also let [redacted] know the situation too since it is one of their distributors/partners. [redacted] gave me a $5.00 gift card. I’m happy with that but Pharmapacks wouldn’t do anything. The company still needs to be checked out, they are terrible with jumping prices up that high. Item was 3.87 at [redacted] they charged me $10.85 same item!! It was just baby body wash!!! Please look into this company. Thanks [redacted], you can reach if necessary at [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I very disappointed with this company because I purchase some castor oil from them and one of the bottles arrived broken. I contacted them about it and I uploaded a picture of the broken item as they requested so that they can replace the item or process a refund and I have not heard back from them since. Nor were they responding back to my emails. First of all they need to ship breakable items like this in boxes instead of bags even though it was in bubble wrap, second you would think that if they really appreciate your service they would have tried to resolve this matter quickly but a month has gone past and still no response on a refund or a replacement. I returned the product and I still no response so I'm screwed out of money and product. So this will be the last time I will order from this company again.

Review: I ordered these medical socks from this company on [redacted]. this company sells on [redacted]. I received my product and within 3 weeks, they started failing apart.

I was going to wait a few days before I filed a complaint but when I received an email from this company wanting to know if everything was good and if I liked the socks, I decided to respond to the email.

the seller emailed me back saying that because I received the product and it was not damaged in the mail and because the product was as described when I received it the first day, they are not responsible for the defects.

the seller of this company then told me it was defected and to contact the manufacturer of said company which is in taiwan.

I emailed taiwan to complain and was ignored so I emailed the company seller again on [redacted] to complain and they sent me an email telling me that they will not honor my [redacted] for returns.

I was told that this was not honored due to 2 stipulations:

1. the socks were not returned within 14 days.

2. the complaint was not filed within 30 days.

just so you know, the socks are non returnable, it even says so in the descriptions because of hygienic reasons. also my complaint was filed when I responded back to their email with complaint and then filed with [redacted] with complaint and this was done within 30 days.

so I appealed this decision to not honor my guarantee from the sell. to the buyer.

I just received another email stating the exact same things as the first email, standard text email denying my guarantee and closing this case.

I called [redacted] and complained. they said they will refund out of their won pockets. I do not think

[redacted] should have to refund out of their pockets for a selling company that is not professional and does not honor their producst with refunds or returns.

if you go to [redacted] and read all feedback from buyers buying this same product as myself you will see that they have complaints as well. one lady says they never responded to her at all so she just gave up.

please read all 25 reviews, even the 4 star reviews have complaints about these socks only lasting like 1 2 weeks.

this is not about the money, this is about customer service and bad sellers.

the company should stand behind their products but it seems that this company is able to sell defective products then ignore the buyers and treat them badly. nobody seems to be doing anything about this compnay. this company needs to be stopped from scamming and dishonest selling.Desired Settlement: please penalize this company for their dishonest ways of not handling and being responsible sellers.

this is not [redacted] fault but this seller does sell on [redacted] and I am appalled that [redacted] allows such corrupt sellers to sell for their platform.

Business

Response:

The customer, [redacted], placed an order with us on 2/**/2015, through the [redacted] marketplace. Their order ID was [redacted], for the product "Oppo Gel Heel Socks [6790] 1 Pair." The order was processed and shipped in a timely manner on 2/**/2015, with tracking ID [redacted], and [redacted] confirmed the product delivered on 2/**/2015. Our company sends out an automated email 10 days after the latest confirmed delivery period for all our [redacted] orders, to confirm the customer was satisfied with their delivery, which the customer used to first alert us to their problem. The customer contacted us first on 3/**/2015 stating that after several weeks of using the product, they began to fall apart. We apologized for the inconvenience and explained to the customer our manufacturer defect policy; we are not the makers of any of these products, only a retail seller on the [redacted] marketplace, and all our products come directly from our distributors. We included this information in our email response to her: "Since we are not the makers or manufacturer of this product, we are only able to offer reshipment or refund for items that have arrived damaged or are beyond their expiration date. Since your product arrived undamaged but may be defective due to a manufacturing error, we encourage you to contact the manufacturer or this product since they will be best able to assist you with their product." These products came new and direct from our distributor, and were in factory sealed condition. Because of this, we explained that it seems that this may be the natural lifespan of this particular product. We could not offer a refund or reship of this product, as the product was shipped new, and another reshipment would most likely result in the same issue, if this is a factor of the particular product. We advised the customer to file an [redacted] claim through [redacted]. The A-z claim brings [redacted] in as a mediator when the customer is unhappy with the resolution of a problem, and [redacted] will decide whether the customer will be fully refunded by either the seller, or [redacted] themselves if the seller and buyer were not at fault. The customer submitted this claim on 3/**/2015, and we sent the relevant information to [redacted] on 3/**/2015. [redacted] made a decision that the buyer's claim would be denied on 3/**/2015. No information about why the claim was denied was given to us, the seller. We were again contacted by the buyer on 3/**, and again explained that we unfortunately could do nothing about this order as it was shipped properly and in brand new condition, and this may simply be a matter of the product's own integrity. The customer then filed this Revdex.com complaint, stating that [redacted] has appealed the decision and most likely will be reimbursing them for their order. They said [redacted] did not originally approve their A-z claim because the socks were not returned within 14 days and the claim was not issued within 30 days of the original order. The customer cited further evidence of the product's quality by referencing the buyer feedback for this product, many of which claim the product does not last much beyond 1 month. These feedback reviews are universal for the product itself, not the individual sellers, and of the 5 current sellers one of them is [redacted] themselves. We sincerely apologize that the customer had such a difficult time with this product, and hope that [redacted] was able to fully reimburse them for a product they were not happy with! Unfortunately, this does seem to simply be a factor of the product itself, which we do not manufacturer, and advise future buyers to consider customer reviews if they're hesitant about purchasing an item. We hope to continue doing business with [redacted], and want to work to make her next experience with us more pleasant! -Pharmapacks

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[** never stated that [redacted] said they were going to refund or replace said product.[redacted] actually 3 times denied my [redacted] claim stating that I did not return the socks in 14 days, which the socks are nonreturnable. [redacted] also sais that I did not send in my claim until after 30 days were over, which is also not true.upon calling [redacted], the united states customer service rep checked my account on this issue. he stated that the reason I was denied the [redacted] claim by the [redacted] compnay was becuase I failed to notify them and respond to any and all emails they sent me regarding this issue. which is false. when the customer service rep started t dig around, he was then able to see that I had responded to 3 emails mailed to me by the [redacted] claims dept every single time they emailed me and then a couple of extra emails I mailed on my own.the [redacted] specialists were 3 different agents and all three were from another country, india I believe according t the names. so now the issue is why would the [redacted] claims department tell me the 2 reasons my claim was denied, which was a ly and then give another totally different reason on my account as to why my [redacted] claim was denied. all the reasons the [redacted] department stated were all false.so now my question... are you, pharmapacks somehow doing some side business with the [redacted] claims department ? I don't understand why the false reports have been given as to why my claims has been denied. is your company, pharmapacks, affiliated wioth the [redacted] department in the other country? this is not like the [redacted] I know, [redacted] is geared towards satifying the customer and not being nasty when there is a problem with an item. [redacted] aslo makes sure that the sellers that are selling on their sellingplatform are legit andhonest, if a seller has many and constant complaints, [redacted] usually always bans that company from selling on their platform. so why are you, pharmapacks still selling on [redacted] ad have the [redacted] agents making up false reasons as to why my claim is denied, 3 times. plus they had to put in a completely different reason on my account saying I never responded to their emails. why??perhaps you, pharmapacks should specify in your descriptions that these socks are temporary and do not last over 4 weeks if they even make it to the 4 weeks. so your company is selling items that customers pay for then they fall apart and you claim that is not your fault. an honest good seller would stand behind their products if there is a problem, especially in that short of time, within 30 days defected. do not point the finger at the manufacturer. you are the seller so this makes you the middle man and the one that I bought my defective product from. I believe that your company should be held responsible for any deective products that the customer buys since you are selling it.so when I buy at [redacted], and the item is defective, I retunr within 30 days and they either refund or replace defective item. they never tell me to email and call the company in china becuase that isn't their problem since when I bought item it was working.so your company and your way of thinking is totally not professional work ethics. in fats, your company should shut down due to poor fcustomer service and your company not taking full responsibility of your terrible products.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We sincerely apologize for this inconvenience to the customer. In their previous complaint, they stated "i called [redacted] and complained. they said they will refund out of their won pockets." We assumed [redacted] would then be refunding the customer as a courtesy for incorrectly denying their original [redacted] claim. As this does not seem to be the case according to the customer's follow-up complaint, we have issued a full refund for their order for $10.95, with our apologies.As a seller on the [redacted] marketplace, we have no connection to [redacted]'s [redacted] claim or their process for fulfilling their claims. We recommend it for customers in situations where the seller cannot assist the customer further and [redacted] come sin to mediate the issue. We are sorry that the customer was poorly treated, or misinformed about what [redacted] considered the validity of their claim.We are working to let [redacted] know of the complaint regarding this item, as other sellers on their marketplace still sell it, and a decision will be made whether the item needs to be removed in its entirety from all sellers.-Pharmapacks Customer Care

Review: I emailed Pharmampacks company on 3/**/2016, about an item I purchased online. I explained to Pharmapacks Company that I have an item I wan to return to them not opened. Pharmapacks informed hat they can not accept the item if a few months old. I then informed Pharmapacks that the item is still sealed in its original package. Pharmapacks denied my issue. I then requested fro Pharmapacks to honor me a refund if the item was returned to them., but Pharmapacks Company still ignored my issue.Desired Settlement: I want a refund back on my charge card.

Business

Response:

Our customer, [redacted], placed an order for 1 of JOHNSON'S Baby Creamy Oil, Cocoa & Shea Butter 8 oz on 8/*/2016 through [redacted].The order was fulfilled by us at Pharmapacks, and was shipped in a timely manner on 8/*/2015 with tracking [redacted] Mail Innovations tracking ID [redacted]. Unfortunately, at this time the tracking number is no longer valid, but the customer did confirm delivery.We did not hear from the customer until 3/**/2016, over 7 months from the original date of shipping and delivery, requesting to return the item. Unfortunately, as per our return policy listed on [redacted], we only accept returns within 30 days from the date of delivery. Here is our return policy, as shown on [redacted]:Pharmapacks LLC Return PolicySorry for your return! All product returns must be in unopened, unused and salable condition upon arrival at our warehouse within 30 days of delivery in order to receive a refund. Any products that have been opened or used will be refunded less a 15% restocking fee. Any package that is refused or undeliverable due to insufficient address is also subject to 15% restocking fee. Please include a copy of your order invoice or order number in your returning package. Please send returns to: Pharmapacks, LLC [redacted] Attn: RETURNS DEPARTMENT If you feel there is an issue with your original shipment, please contact us with any return-related questions at ###-###-####. Thanks!

Review: I attempted a purchase through Pharmapack's online website using my debit card and instead, received an error message stating that the website couldn't process my card. However, when I checked my card balance later that day, I WAS, in fact, charged for the purchase that had not been processed. I contacted their customer service requesting a refund and/or explanation four times, and each time, was told only that no order was on file. However, days later, my card has still been charged and the issue has not been resolved. Their customer service was curt and uncooperative, and I am simply seeking a "refund" (money back for a purchase that wasn't even processed in the first place)!Desired Settlement: I believe Pharmapacks has a responsibility to charge customers fairly and refund purchase orders if they were not processed. However, neither expectation was met in this instance.

Business

Response:

To Whom it May Concern, Our Customer, [redacted], attempted to place an order with us on 12/**/2015. However, our systems did not accept the payment as [redacted] put as her billing address "General Delivery." Our system uses [redacted] fraud filters to check the street and zip code of the address our customers submit as their billing address, and this needs to match exactly what the customer's card has on file. Because General Delivery did not match the credit card used, all payment attempts were automatically declined or are under a pending status. Attached you can see the customer's payment attempt, which is still under a pending status. We are currently unable to issue any refunds because the payments were never completed and sent to us. Pending charges such as this usually go away within 5-7 business days. Due to the recent holiday weekend, there may unfortunately be a delay, but these pending charges will be going away. The customer will not see any kind of refund on their statement, just the pending charges being removed. If the customer has any further questions about their payment attempts, they can always confirm them with the credit card issuer and ask to have any pending charges removed as soon as possible. We sincerely apologize for any inconvenience this may have caused, but we have no completed orders or payments that we are able to refund at this time. -Pharmapacks Customer Care

Review: On 1/**/15 at [redacted] I placed an online order for 4 Gormel Creme,SKu# [redacted]. My order number [redacted] was paid in full (via [redacted])for $53.04. To date I have received no confirmation of shipment nor I have I received delivery of the product ordered.I tried to contact the Vendor 10 times....via email, online chat and phone number they provided ###-###-####. With absolutely no response nor acknowledgement to date.Their phone number when dialed (regardless of time of day) says "there are 2 calls before yours, please hold or leave a message. This happens all day and night...no-one answers the telepohone ever!Their on-line chat always says..."Sorry no representative is available at this time".If you send an email to customer support, they never acknowledge nor respond. But they email you 5% discount coupons if you place another order.I have already filed a scam complaint with [redacted] but I would like the Revdex.com to look into this and help me get my order cancelled and refunded, if possible.Thank youVery Frustrated CustomerDesired Settlement: Please cancel my order# [redacted] and provide credit back to my [redacted] accountin the amount of $53.04.Thank You!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,