Phoenician Accounting & Tax Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:

The business has mistaken me for another client. Which goes to show how disorganized they are. Neither am I missing a fan, nor a child's bike. I do not have children. Here are the items that are missing:1. A box of decorative items2. An ergonomic office chair3. A mirror and a wall painting frame packed together I have not received any check either -- I was promised one, but I never received it. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:

 I have yet to be contacted by the business (MX Movers) regarding the process for claims resolution. As a result, there have been no discussions between MX Movers and me regarding my claim as they have alleged in their response to the Revdex.com Complaint. Please reference my comment in the original complaint indicating that MX Movers ([redacted]) offered in a telephone conversation  to compensate me for my losses if I was willing to delete negative reviews of our move we posted on [redacted].  When I refused, [redacted] hung up the phone.  I do not consider this a legitimate discussion to resolve a claim, as proceeding with the claims process is not contingent upon the customer agreeing to take down less than favorable internet reviews of the services they provided to us.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:My complaint has not been resolved because MX Movers has made no effort to resolve it - I am still out $more than the original binding estimate and now I am also missing $2,worth of items
As pointed out in the first statement, the items in the
moving truck took up more room in the truck because the movers claimed that the
boxes "could not be stacked," and we were then charged an additional $3,
over our "binding estimate." When these items arrived, the boxes were stacked
and took up significantly less spaceNothing was re-crated, as there were no
fragile glass items and though we asked several times that the mattress be
wrapped, it was not wrapped until after it was dropped into dirty snow (it is
still brown on the bottom quarter) and after it was brought to the storage
locationI know this because I was sent a photo of the items in the storage
area
also featured in the photo are the missing carpets
We pleaded that a manager call us after the items were put
in the truck, to simply DISCUSS the cost of the move tripling in priceWe did
not receive a call and after attempting to follover the course of several
days, were told that the lowest they could go for the move was $3850, but were
not given any explanationAnd as I stated many times before, the check was
only cancelled because NO ONE WOULD TALK TO US and I wasn't convinced we were
actually dealing with a real moving company anymore
it seemed quite possible
that they had no intention of following up on anything
We were also told during the initial estimate that we would
receive GPS tracking for our shipmentWe were told after the move that we
would get it the following MondayThen we were told that we can't have GPS
because we didn't ask for it prior to the move, even though the website said it
was included
I wouldn't know if the company was thorough with the initial
inventory because I was never given a copy of the inventory list and never
actually saw it myselfIt would have been nice to actually see this list and
sign off on the itemsThis was obviously not done seeing as we did not receive
the carpets, the movers had nothing marked as belonging to either us or the
other clients and I was not physically there the day of the move because I
could not take off of work longer than two weeks after continually being told
the items were on route and sleeping on the floor waiting for our things to
arriveAs previously stated, I was in Dallas for work by the time the things finally
did arrive, so I as to "why would she or he agree that all items were delivered and sign
on the document," I did not agree that all the items were delivered and did not sign the document that I have in fact NEVER SEEN in person
To summarize, the $discount was not for "incidentals,"
we were told that was just the best they could do price wise, after charging us an additional $2,for adding boxes and one picture to our moveI would love for the claims
department to follwith me, but as of yet, I have not heard from any one
Sincerely,
[redacted]

to whom it may concern:  Our client [redacted] fox claims that we did all of this yet forgot to mention many things. Before I get into the details I must note that we do not want clients of ours to have a bad move ever, I my self hate knowing that something we built was not satisfactory. I...

have sent over the proper documentation for this clients move IE their bill of lading and inventory to our claims department to handle the response and provide a thorough response for this complaint.  [redacted] had basically filled up our truck when we came to move her, surprise to us the truck was 75% full. I cant argue with her about the fact that our truck was unmarked as it was a rental (at the time we had to rent trucks during the busy weeks). After loading her items on the truck I my self came to meet the crew the date of the move and met the husband at which point we both looked at the truck and saw the large mattress being loaded. The crew expressed to me how heavy the couch was and how narrow of a stairwell the apartment the client was moving from. In most cases New York City apartments can be tough to move in from and out of, the crew had to think on their feet when removing a very heavy sleeper sofa down several flights of stairs. Ideally I want to resolve this accordingly however I can not see how this is fair to us as we completed a full move for them long distance. We were quite thorough with the initial inventory, repacked their furniture at our warehouse in moving blankets as well as re-crated some of the more fragile glass items. Prior to delivery the client stopped the check. To keep things from getting out of hand our company policy is to not ship until a portion of the bill is closed as we are paying for a long distance operation and generally need funds to cover circumstances and expenses. We halted this clients move until some form of payment was made. The client expressed her disdain to our services and wanted some form of compensation. Our manager heard her cry for help and began to speak with me. We felt that a discount or any form of appreciation is always necessary when a customer is not happy with the services. In an attempt to complete this move we provided a $777 total discount from the cost of the initial price listed on the bill of lading, we did this because we wanted to show some peace of mind for them.  On the delivery the client signed off that all items were delivered, I can send a copy of the inventory and show that the carpets were in fact marked off by the driver as delivered with signatures from both the driver and the client. I spent weeks looking for these rugs assuming that there was a mistake on either the loading crew or the delivery crew, I called every client along that route and looked through our storage thoroughly. I feel horrible that this may be the case but if the carpets are missing I do not believe we  are at fault here I do not believe that the client is lying however why would she or he agree that all items were delivered and sign on the document? I want to help them and can not see us going further than passing this to our claims department.  To summarize; we provided a $777 discount to this client for any incidentals, we delivered them in a timely fashion once our company policy of payment was met, we delivered and had an inventory signed off that all items were delivered. I wish to help this client furthermore however at this time I will passing this down to our claims department.

Cancellation and Refund Policy:Deposits are non-refundable for cancellations of moves unless moving company could not pickup on the scheduled date without notice. This was sent with the set up contract to the consumer. She cancelled the date prior to her move and the company lost out due to the...

clients sudden change of heart. From the business stand point we feel that we can not refund the client. Essentially This is not like reserving a table at a restaurant, a restaurant has high turn over rates and can fill that table quick if a patron decides to miss out on the reservation that is why restaurants do not charge for reservations. Moving much like any other services industry charge for reservations. We had the client sign off on the agreement. The company had to cancel the move the date before and could not fill that date/slot up at all because it was a last minute change. When you purchase air plane tickets you purchase then in advanced and if you cancel the plans to fly the air line has every right to retain that payment in full because they need time to fill that seat up (that is why people purchase in ADVANCED). We believe the same logic can apply to our industry. We will not be refunding the client unless they call the office.

Revdex.com:At this time, I have not been contacted by Mx Movers regarding complaint ID [redacted]. The company is "off the map", meaning their phones is disconnected and they are no longer in business.I managed to get in touch with one of the employees through his personal cell...

phone. So far I've recovered some of the missing items (a coach was delivered to me, and I drove to San Diego to pick up two boxes that were delivered to another costumer.) However, I am still missing my bicycle and a TV.Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Mx Movers regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Mx Movers regarding complaint ID [redacted].Sincerely,[redacted]

this client is missing a $15  fan and a child's old bike which the company had compensated him for with a check for $350.

Revdex.com:At this time, I have not been contacted by Mx Movers regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Mx Movers regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I packed my personal belongings in boxes before the move. I labeled these boxes I made with my name and address.The MX crew added boxes to my count as they packed the couch cushions,small furniture, mirrors etc.- I did not count these nor did they have my address label. On the day of the move, MX put red stickers on each item that went into the truck to keep a total count.The boxes I had already prepared, those with my personal belongings, were loaded first. Mitch, the owner, and I noticed that the number he had accounted for did not match my count. I went to the truck myself and noticed some did not have red tags. Mitch agreed there was a labeling issue on his end and said he would double check later. He told me not to worry he would make sure he would fix it.On the day of the delivery, there were many more boxes than the ones I had made, since the movers had added onto my personal belongings by packing the couch cushions, small pieces of furniture, the tv and whatnot into similar boxes. I kept a tally of what was delivered but could only check that there were at least as many boxes as I had packed. I did not open the boxes as they were delivered.I realized the box was missing within a week, but did not want to accuse anyone. Giving MX the benefit of the doubt, I thought maybe I put some of my stuff in smaller boxes among other things. It took me about a month to fully unpack and make sure that half of my closet was indeed missing.I called Mitch, who had been in contact to check if I would leave a good review. He apologized for my loss, said these things happen, and he would call everyone on the route including the transfer facility to check where the box may be. He told me to give him some time to research. After a week or so he just started ignoring me. His office would hang up the moment I introduced myself on the phone. He still avoids my calls.I am very disappointed that he is now accusing me of lying. There is no reason I should. I have texts messages of him admitting that in fact it is lost and that he will try to find it. I checked his reviews online and there are a few other disappointed customers who complain of lost items- apparently Mitch also ignores them when confronted. His accusing me after already admitting the loss makes me think he is aware of foul play and chose to ignore me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand [redacted] frustration and concerns with the process of relocation. We are working on preparing a claim for him.

Revdex.com:At this time, I have not been contacted by Mx Movers regarding complaint ID [redacted]. I was informed by the Federal Motor Safty Administration that MX Movers had their license revoked on Aug [redacted], 2016 and the the company went out of buisness. I have not heard from...

anyone from the company nor have I received any of my belongings.Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Mx Movers regarding complaint ID [redacted].Sincerely,[redacted]

I want to make one final note, my responsibility to our clients is to provide a thorough and responsible service. We have made several mistakes in the past however since February we have had a pretty solid service and have had limited complaints and issues (any that due arise often get resolved on the same date as we rather not have this linger over our heads and especially over the client's head).  With [redacted] issues, he has recently revised his yelp review to state the facts that we had made attempts to resolve the issues with him and send him a generous amount of money yet we did not because he would not agree to our simple agreement. I feel horrible for this move yet want to still keep my company from falling apart and from ruining any clients lives. Their reviews on yelp have caused a major shift in our scheduling as most potential clients forget that moving a tough labor induced industry and that real people are providing the service. No one is perfect yet in my best methods I would like to think we can work better, yet at this point  potential clients simply do not give us the benefit of the doubt due to both of these clients hindering our attempts to resolve their disdain.attached is a simple email thread between myself and Ian SIlverman. We offered him a truce and an agreement to pay forward $1200 plus the original $300 reimbursement. $1500 total refund and the client would rather keep our name tarnished.

Revdex.com:At this time, I have not been contacted by Mx Movers regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The business is making false claims now. I never received a penny as compensation. And on the day of delivery, they in fact charged me an extra $85 which they said would be refunded the next day. I do not understand how they can claim having compensated me with any amount. I have not received compensation or any remaining items. I got in touch with Revdex.com because I was unable to get this issue resolved directly from the business. This business is just irresponsible -- which is clearly evident from the fact that they are confusing me with another client. Loss of items is such a common occurrence for them, that they just get confused between clients who they have compensated or not.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
[redacted]