Phone Directories Company, LP

Ms***: This is in response to your email sent on February 8, We again clarify that our customer signed a contract on the 12th of December, made a 10% down payment of $for the print, and received a copy the same dayWe contacted our customer about the digital services and began to work with him from the beginningAfter the cancellation period, he decided to make demands to change pricing, billing and service start dates, complaining about every possible aspect of the contract and ads This is far from agreeable or trying to work things out His demands were contrary to the agreements on the contract from the beginning Mr [redacted] now states he would have been glad to end this if we had offered post-billing or done other things this way or thatBased on his numerous disputes in past emails and our account notes, Mr [redacted] did not ask “kindly” or “gladly” try to work things out The customer canceled his own website order with us before he even signed the new contract for print and ZipUp - Search Engine Optimization (SEO) serviceHe told us to cancel his website on the 8th of December The auto-payment went out on that date, just before the contract was canceled – an oversight that would have been easily remediedWe would have no reason to dispute the chargeback, yet our customer going in circles over this Our customer is not letting go of these simple-solution issues, continuing instead to go on over and over this and other unreasonable disputes The contract for digital (ESEO) was already $for three months, so we didn’t know that was a source of argument in Mr [redacted] ’s mind He is creating issues where none existFurther, the ZipUp - Search Engine Optimization program does not require a website from a customer; it promotes and increases a customer’s Google+ page presence and ads 100+ directory listings, among other things Our customer’s statement that he was not allowed to make his own changes to his proof is completely falseWe asked our customer on numerous occasions to send ad changes or ad copy, but he was uncooperative We sent his first proofs on December 19, He was able to make his own changes online up until January 16, We very clearly warned Mr [redacted] that the publication deadlines were forthcomingAfter the online change deadline, we explained that because the file had been sent for final production, we would have to make the changes for him manuallyWe waited until the last possible minute in early February I have attached written proof that we made all efforts to make ad changes and personally work with our customerWe invite our customer to please provide documentation showing where we did not allow him to make changes to his own proof We are also attaching emails involving our sales representative in December of 2016, and our representative’s response was clearly not “deceptive,” as the customer claims Another email shows that our department began the adjustment process on the account in December 2016, well before Mr [redacted] complained to the Revdex.comThe sales representative is the same one he has worked with for years, and the contract-signing process (on the IPad contract-not blank Notepad) is the exact same process as in previous yearsFollowing is one of Mr [redacted] ’s first reactions (after it was past the cancellation deadline), when our sales representative was trying to work out the misunderstanding Mr [redacted] states in part of his email in December 2016: “No more fooling and conningI am done.This contract is frauded and voidedI am recinding this contractHave all funds returned to my credit cardIncluding Zip upThank you [redacted] ” This is far from agreeable or trying to work anything out from the beginningInstead of communicating through the problem, our customer resorted to tactics of unreasonable accusations from the start We have and are providing written proof of the things that took place; our customer is making all sorts of claims but not providing proof to back them up He said in the beginning that he canceled within the three day cancellation period; therefore, he would need to provide us with the email showing when he received the contract copy that would be different from oursOur written proof (previously attached on this Revdex.com site) shows we sent him a copy of the contract the same day he signed (on December 12), and that did not cancel within the three-day cancellation period Our written proof is backing up our claims but our customer is making verbal assertions with no proofUntil such proof is received, Ziplocal is maintaining that our customer is liable for this account Stacy C [redacted] Customer Relations Manager

Dear Ms [redacted] : This is in response to your email sent on April 14, regarding the complaint filed by [redacted] with [redacted] *** I have researched this account and found that on March 30, 2016, [redacted] with [redacted] authorized an order to advertise in our Cache Valley Phone Directory I also found that on April 5, 2016, the sales representative attempted to transfer a call from this customer to our Customer Service Department When there was no answer from the customer on the other line, we called this business back and left a message for them to return our callOur representative included his name and extension numberWe did not receive a return call until April 14, 2016; however, as we did find that our customer attempted to contact us earlier, we will be pulling the advertising from the directory and removing the balance owing on the account We apologize for any inconvenience in this matter and thank you for your assistance Should you have any further questions or concerns, please feel free to contact me at ###-###-#### Sincerely, Stacy C [redacted] Customer Relations Manager

Dear [redacted] : This is in response to your email sent on December 13, regarding the complaint filed by Ms [redacted] with [redacted] In this complaint, Ms [redacted] states that she believed the order with Ziplocal was a free trial from one to three weeks or months She also states that no one contacted her about setting up her account or interview for a job We apologize for any misunderstanding that has occurred in regards to the advertising that was set up for this business Our records show that on December 27, 2015, Ms [redacted] signed a contract to advertise her business through our online search optimization program There is no indication of a trial period anywhere on the signed contract, nor is this something that Ziplocal offers The sales representative involved has confirmed to us that he did not make an offer for a free trial period The contract shows the duration of one year for the monthly amount of $ The type of optimization service ordered assists our customers in increasing online visibility, so their business can be found more easily through Google, Yahoo and Bing searches Our records show that and email was sent to our customer on October 28, Although the email did not bounce back to us, it appears that one of the letters was entered incorrectly in the email We will be resending this email immediately However, Ziplocal did in fact provide our customer with a control panel that is synced with 100+ online directories, including mobile and GPS directories Upon logging in, she can manage any updates or changes to her information across the board Our records show that the ZipUp Control Panel is set up and available for our customer where she can log in and view all of the setup processes Ms [redacted] needs only to contact us with the pin number that was mailed to her, and we will be able to complete the syncing process Ms [redacted] must note that it does take time for search engines to crawl all the data found through the ZipUp services Online ranking increases do not occur immediately, and the initial speriod is part of the standard process In order for our customer to maximize her results, it is necessary that she cooperates and responds to us with the Google pin as soon as possible It is evident that this order is valid, and that Ziplocal is making all efforts to provide the syncing and increased presence services that come with the package We are therefore disputing this complaint, and hope that this clarifies the matter for our customer Thank you for your assistance and if you have further questions or concerns, please feel free to contact me Sincerely, Stacy C [redacted] Customer Relations Manager / [redacted] Style Definitions */

Dear Ms [redacted] : This is in response to your email sent on March 1, regarding the complaint filed by Mr [redacted] with [redacted] *** [redacted] We have researched this account and have spoken with the sales representative involved We found that the email requesting cancellation was in fact sent to the sales representative within the cancellation period We confirm that we are processing a cancellation of the search engine optimization program, and Mr [redacted] should not receive any billing statementsWe apologize for any inconvenience this may have caused Mr [redacted] We note that we did not find any emails from the sales representative indicating that this client would be reported to the credit bureau We request that Mr [redacted] forward this specific email or upload it to the Revdex.com website, in order for us to further research and address this claim As far as the complainants’ concern regarding possible modification of our terms, this is a standard and common clause for most companies with online terms and conditions; it is necessary for companies with online terms to be able to update or make corrections – there is no trickery involved in this fact We again confirm that the cancellation is being processed for this advertising order We have also brought this issue to the attention of the sales managers, as our sales representatives are trained and under direction to follow correct sales processes Thank you for your assistance in this matter Should you have further questions or concerns, please feel free to contact me Sincerely, Stacy C [redacted] Customer Relations Manager / [redacted] Style Definitions */

Dear Ms [redacted] :This is in response to your email sent on March 4, regarding the complaint filed by Ms [redacted] with [redacted] [redacted] In this complaint, Ms [redacted] claims that an assistant “updated” their business information with Ziplocal and that was the end of the conversationShe states that the assistant was aware that she is not authorized to enter into a contract and did not agree to do so We apologize for any misunderstanding that has occurred in regards to the advertising that was set up for this business The majority of our advertising consulting is done in person through our field sales representatives However, to ensure that all businesses are contacted and provided with the opportunity to advertise in our directories, our inside sales representatives contact businesses by telephone These representatives currently use “Voice Verified” recordings to record proper authorization in compliance with telephone solicitation rules Our representatives do not have the technology or ability to change or edit recorded conversations In the event that a recording is interrupted or paused, the system is designed so that the representative must either keep the recording “as is” or begin the recording over again When listening to the order recorded on October 15, 2015, I found that Ms [redacted] , identifying herself as Assistant Manager of [redacted] , clearly acknowledges that she is agreeing to an advertising order with ZiplocalMs [redacted] states her full name and title, and most definitely confirms that she agrees to and is authorized to approve the advertising in the 2015-Bitterroot directory Our sales representative reviews the type of advertising she will be receiving Ms [redacted] confirms that she has agreed to the total annual investment of $ [redacted] to be paid in net days She confirms that she has opted into e-billing (electronic billing) In fact, she makes sure to specifically ask whether the invoice will be sent to the email address she providedShe agrees to the terms and conditions, and acknowledges that she understands and agrees to the policy regarding our three-day cancellation period At no time did Ms [redacted] represent to Ziplocal that she was not authorizedBy authorizing the order, Ms [redacted] represented that she had the necessary power and authority to do soZiplocal would have no reason to question this Assistant Manager’s status when she expressly stated she was authorized, nor would Ziplocal reasonably be able to monitor the authorization methods for all businesses that wish to advertise Although we sent out the invoice beginning in November of 2015, our records show that no one from this business contacted our office with a dispute or concern until February 16, This was four months after the order date and well past the cancellation deadline For your reference, I have attached an electronic copy of the recorded order with our responseWe take issue with Ms [redacted] ’s claim of fraudulent tactics, and deny such an assertionIt is evident that this account was authorized, and we are disputing this complaint as unfounded Thank you for your assistance in this matter Should you have further questions or concerns, please feel free to contact me Sincerely, Stacy C [redacted] Customer Relations Manager / [redacted] Style Definitions */

This is in response to your email sent on January 12, regarding the complaint filed by [redacted] with [redacted] In response to Ms***s’s statement that they do not need an advertisement, we are unclear as to the reason their manager would agree to advertising if this were the caseWe also note that our sales representative clarified to Mr [redacted] that there was indeed a charge for the package Again, Mr [redacted] confirmed that he was authorized Nevertheless, the date-stamped envelope shows that the cancellation request would have reasonably been received within the cancellation time-frame We will therefore be writing off the balance owing for the Tacoma directory and search optimization program, as well as canceling the SEO program Because the Tacoma directory has been published since December 2015, Ms [redacted] will receive the benefit of the advertising in the directory free of charge Thank you for your assistance in this matter and if you have any further questions, please contact me Sincerely, Stacy C [redacted] Customer Service Manager / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Ms [redacted] : This is in response to your email sent on March 11, regarding the complaint filed by [redacted] with [redacted] *** In this complaint, [redacted] states that she does not remember agreeing to be billed for advertising in a phone book; she indicates that she was distracted and just agreeing with prompts We apologize for any misunderstanding that has occurred in regards to the advertising that was set up for this business The majority of our advertising consulting is done in person through our field sales representatives However, to ensure that all businesses are contacted and provided with the opportunity to advertise in our directories, our inside sales representatives contact businesses by telephone These representatives currently use “Voice Verified” recordings to record proper authorization in compliance with telephone solicitation rules When listening to the order recorded on October 22, 2016, I found that our sales representative clearly states that the call is being recorded to verify the advertising order with Ziplocal [redacted] clearly states her name as [redacted] and her title as owner She confirms that she is agreeing to and is authorized to approve the advertising in the 2015-Mammoth Lakes/High Sierra directory, and confirms the type of advertising that she will be receiving She also acknowledges that the total cost will be $ [redacted] for the year, and the fact that she prefers an invoice to be sent in the mail to her PO Box She is informed of the location for our online terms and conditions, and she is thoroughly notified of our three-day cancellation policyIn fact, at the very end of the recording, [redacted] states, “I do, I understand and I agree.” A copy of the advertising order was sent to this customer’s email address on October 22, 2015, and a billing statement was sent on December 1, We then emailed this customer regarding the unpaid balance on the account on January 25, [redacted] replied back and asked for the contract and recordingShe also stated that she would send in paymentWe did not receive any notice of a dispute or concern until [redacted] called our Customer Service department on February 18, This was nearly four months after the contract date and two months after the directory had been published containing their advertising During the dispute call, [redacted] claimed that there was no one named [redacted] or [redacted] ***; however, we proved her claim to be wrong after we played her the recording For your reference, I have attached an electronic copy of the recorded conversation along with our response We are unclear as to the reason that [redacted] would just agree with the prompts if she did not understand or was busy We feel that this is a clear attempt to avoid payment of the agreed contact after the services have been provided It is evident that this advertising order is valid, and Ziplocal is disputing this complaint as unfounded Thank you for your assistance in this matter Should you have further questions or concerns, please feel free to contact me Sincerely, Stacy C [redacted] Customer Relations Manager / [redacted] Style Definitions */

Dear Ms***: This is in response to Mr [redacted] ’s message on February 26, It should be noted that Ziplocal’s sales representatives submit either signed contracts (field sales) or recorded contracts (inside sales) for advertising In conjunction with today’s migration to digital, any “written contract” with Ziplocal is signed electronically on an iPad On the digital contract, the customer is also referred to the online link for a complete view of the terms and conditions In either a signed or recorded agreement, the “hard copy” is either mailed or emailed to the customer Mr [redacted] was sent a written copy of the advertising order information The recorded agreement actually outlines the same details as the digital contract does as far as the order information and terms and conditions In the recording, the sales representative is required to mention certain items to ensure order validity (our company name, advertising details, cost of advertising, evergreen clause, cancellation period, location for terms and conditions, etc.) Regarding Mr [redacted] ’s request, due to this dispute and in an effort to resolve this matter amicably, Ziplocal will agree to cancel the advertising order and remove the balance owing on the account This business should not receive any further billing notices from Ziplocal after this time Thank you for your assistance in this matter and if you have any further questions or concerns, please feel free to contact meSincerely, Stacy C [redacted] Customer Relations Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate Revdex.com's help and I wish to thank Stacy at Zip Local for her help in this matter Sincerely, [redacted]

This is in response to your second notice regarding the complaint filed by [redacted] ***. As previously explained, we do show that on June 10, 2016, one of our sales reps turned in a “lost business” proposal relating to this business, and copy was sent to the customer. Again, this does not constitute a written, indefinite cancellation request from a customer. The contract was then signed by Dr. [redacted] in July, over a month later. There was no cancellation request received from Ms. [redacted] after the time that the advertising order was signed. In the event that Ms. [redacted] can provide us with proof that she sent written cancellation to Ziplocal within the three business days after the contract was signed, we would be happy to research this further. We would need either an emailed, fax dated or post-marked proof of a cancellation request. When our Customer Service Representative was contacted over a month after the contract was signed, he did in fact hold the customer liable. It is unfortunate that our representative would be considered rude for simply doing his job in holding this business liable after the three-day cancellation period. When we received notice of a dispute in September 2016, the directory had already been sent for publication containing the contracted services. Ms. [redacted] is now expecting that Ziplocal should receive losses as a result of miscommunications between her and her husband. Ziplocal could not be expected to know that an authorizer is not supposed to sign a contract without checking with their spouse. Dr. [redacted] clearly signed and returned the contract of his own free will. This company did advertise with Ziplocal every year, showing that there was no misleading on the part of the sales rep. We regret that we would be viewed in the manner described by Ms. ***. We maintain that this order is valid and that the complaint is not warranted. Thank you for your assistance. If you have any further questions, please feel free to contact me. Sincerely, Stacy C [redacted] Customer Relations Manager

Dear Ms***: This letter is in response to your email sent on August 4, regarding the complaint filed by [redacted] with [redacted] In this complaint, Ms [redacted] indicated that she only wanted to go with Ziplocal’s better contract if her current web designer was not currently offering services that would be duplicated by Ziplocal She states that she canceled the contract several days later I have researched this account and found that Ms [redacted] originally signed a contract for our social marketing (SOC) and search engine optimization (SEO) programs on August 4, On September 27, 2017, Ms [redacted] then signed a contract for an upgraded SEO program The optimization services were being provided by Ziplocal all along since Any duplication would have been on the part of another party that Ms [redacted] may have hired, not on the part of Ziplocal After the new contract was signed, our Client Success team contacted Ms [redacted] on September 29, This was two days later, and Ms [redacted] completed the recorded welcome call with our representative During the call, they discussed the upgraded SEO information and keywords for optimization Our representative asked Ms [redacted] if she had a website Ms [redacted] stated they did not have a website yet but that they were working on that There was no mention of needing to hold off until the sales representative spoke with her own website designer When Ziplocal received a cancellation email from our customer on October 5, 2017, it did not indicate what is claimed in the Revdex.com complaintThis email from Ms [redacted] gave the following reason: “We hadn’t realized that we were paying for something that we were already having someone else doing for usCindy B [redacted] has been a great rep, and this has absolutely nothing to do with herWe just do not need Ziplocal’s services any longer.” At the time Ms [redacted] sent this email, it was well past the three-day cancellation period and it was not possible to cancel the contract Due to the immediate work and aggressive action taken by our teams to increase our customers’ online presence, the need to adhere to the terms regarding cancellation is very important When our customer had later contacted our customer service representative by telephone, there was some confusion because the old social marketing part of the service (SOC) was in fact being canceled; however, our customer service representative was not aware that the new SEO contract had been submitted at that point Since then, we have explained to our customer that the current contract is in fact valid, and that cancellation of the contract was not received within the timeframe We also contacted the sales representative involved, Cynthia She relayed to us that she had been asked to work with the web host but the decision regarding the contract was not contingent on the web hostWe have attempted to explain this information to our customer by telephone and by email We had offered to work with her in terms of late fees and payment arrangements, to prevent the account form going to collections Based on all of this information, Ziplocal is disputing this complaint as unfounded Thank you for your assistance in this matter If you have any further questions, please feel free to contact meSincerely, Stacy C [redacted] Customer Relations Manager

Dear Ms [redacted] : This is in response to your emailed notice sent on September 13, regarding the complaint filed by [redacted] with All Dimensions Fitness Center In this complaint, Mr [redacted] states that their employee had no authority to bind their business to anything, and that they ignored the invoice because they thought it was an attempt to get business Please be aware that the majority of our advertising consulting is done in person through our field sales representatives However, to ensure that all businesses are contacted and provided with the opportunity to advertise in our directories, our inside sales representatives contact businesses by telephone These representatives currently use “Voice Verified” recordings to record proper authorization in compliance with telephone solicitation rulesWhen listening to this recorded order on June 30, 2016, I found that our sales representative clearly confirms the recorded agreement between Ziplocal and [redacted] with All Dimensions Fitness Center Ms [redacted] confirms that she has agreed to and is authorized to approve advertising in the upcoming Campbell & Crook Directory and online directory Ms [redacted] confirms the type of advertising that she will be receiving and the total annual investment of $ She agrees that the web will be broken down monthly, and the print will be invoiced for days She also confirms that the invoice should be sent to the physical addressShe is notified of the location for our online terms and conditions, and the three-day cancellation policy is clearly explained When asked if she understands and agrees to the policy, she clearly states yes By authorizing this order, Ms [redacted] warranted that she had the necessary power and authority to enter into the agreement on behalf of the companyAt no time did Ms [redacted] represent to us that she was not authorized Ziplocal would have no reason to question her status when she expressly stated she was authorized, nor is it a reasonable expectation that Ziplocal should question or monitor the authorization methods for all businesses that wish to advertise in our directories When we received an inquiry regarding the account on August 12, 2016, it was well over a month after the order date When Ms [redacted] and the owner called in September to dispute the account, the directory had already been sent to press The online services had started immediatelyFor reference, a copy of the recorded conversation will either be uploaded to the Revdex.com Website or sent by email to the Revdex.comBased on all of the facts, Ziplocal is disputing this complaint as invalid Thank you for your assistance in this matter Should you have any further questions or concerns, please feel free to contact meSincerely, Stacy C [redacted] Customer Relations Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Alan D***

Complaint: [redacted] I am rejecting this response because: Again and again this company is twisting and distroting everythingThe statement by me they inserted in their responce was made before I contacted the Better Business BurThey would not resopnd to me in any way and they were by fraud charging my credit cardAnd their statment that I was able to make my proof as I wanted is a outright falsehoodAbsolutly! The entire last two weeks before publishing, they sent me proofs in their Proof amending form All customers are allowed to adjust, add or subtract, delete and redesign their own proofsI was NOT allowed this optionThe last day and one half before publishing, the customer service agent finally offered me the price that was originally agreed upon on Dec 12th,(but with no indication of when the ZipUp portion had started & would end) I tried to get the agent to let me use the workable proof screen and she stated I could NOT use it, I had to send the changes through her I wanted to see and screen capture the proof so I would have something in case it published wrong, as this happened big time three years ago with this companyThe company published the ad that I rejected and had asked that it not be published And is now billing me for.I want to point out someting to the public to prove my allegationsGo to this website belowIt is Googles website for ZiplocalGo to the Google reviews on Ziplocal https://www.google.com/?gws_rd=ssl#q=ziplocal+provo+ut&lrd=0x87528bba83cbee03:0x...⇄ Notice, all five stars ratings given to Ziplocal are *BY THEIR OWN EMPLOYEES*...WHAT KIND OF HONEST COMPANY MAKES THEIR WORKERS GIVE THEIR COMPANY FIVE STAR RATINGS on their own review list????? HOW LOW IS THAT?????I will make a one time offer, I would pay one half of the $(originally agreed) for the print ad only, that I rejected and asked not to be publisedAnd this 1/price would be the end of it allNothing more owedAnd this is no admission by me of anything that may or not be owed for the fraudulent contract.Thank You [redacted] Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: There is no acknowledgement of my complaint or the fact that they scammed my employeeI did not enter into a contract with this company nor did I place an order with them for which my employee could confirmThere is no resolution or respect for my small business Sincerely, [redacted] , Dr

Complaint: [redacted] I am rejecting this response because: The statistics the company has shown are simply reflecting ALL stats from organic or outside sourcesMy recording studio was ranked exactly the same before I ever signed up for Zip LocalI'm glad the company has confirmed that I was mislead in the first placeThis goes to show the reputation of this companyI did agree to give them another chance to build trust with me and the communityIn fact, they had held bad contracts with Jordan L [redacted] and Ryan P***, other local business owners whom chose to cancel their contractsThe file in which they had asked me if I had ever received emails from is a list of SEO submission sites that I should have been submitted to from the beginningI was notThis is standard practiceFinding out so, was the final straw for meThis is proof that they have not been doing their job yet againI took matters into my own handsOnly a week ago I searched to see what sites my company had been submitted toThe search yielded that I had not been submitted to a single search engine other than the Google submission I had originally done myselfThis showed that I was only 14% searchable on the internetNow after submitting myself to several new search engines my company is currently 34% searchableI will attach a screen shotIn regards to the many screenshots zip local has submitted showing my company ranking fairly well in google mapsThat is do to my personal submission of the business as well as the fact that I put the key words in my company title: Lumberjack Tracks Recording Studio, Salt Lake City UtIt is well known that showing up in maps is generally organic meaning it's due to my own submissions and hard earned star reviewsAgain, I stand solid in the FACT that this company has done little to nothing for my companyThey have made several empty promisesIf they decide to continue to show a lack of integrity and not void my contractI will do everything in my power to be sure my 40,followers in Salt Lake City on social media are well aware of the unprofessional behavior of this company Sincerely, [redacted]

This is in response to your emailed notice regarding the complaint filed by *** ***. In this complaint, Ms*** states that she and her assistant did not order a publication with our company. The majority of our advertising consulting is done in person through our field sales
representatives. However, to ensure that all businesses are contacted and provided with the opportunity to advertise in our directories, our inside sales representatives contact businesses by telephone. These representatives currently use “Voice Verified” recordings to record proper authorization in compliance with telephone solicitation rules. When listening to the recording for this order taken on May 24, 2016, I found that our sales representative, Julie, clearly confirms the recorded agreement with Libby S*** with Law Office of *** ***. MsS*** identifies herself as Paralegal, and confirms that she has agreed to and is authorized to approve advertising in the upcoming 2016-Sonoma Valley Phone Directory. MsS*** confirms the type of advertising that she will be receiving, and in fact requests a correction in the address to be publishedShe also acknowledges the total annual investment of $72, and that the statement would be sent for payment in days. MsS*** requested e-billing rather than a mailed statement. She is also informed of the three-day cancellation period, and the location for our online terms and conditions. By authorizing this order, MsS*** warranted that she had the necessary power and authority to enter into the agreement on behalf of the company. For your convenience, an electronic copy of the recorded conversation will be uploaded on the Revdex.com online system. It is evident that the order was properly authorized, and Ziplocal is therefore disputing this complaint as invalid. Sincerely, Stacy C***

Dear
Ms***:
This
is in response to your email sent August 20, regarding the complaint filed
*** *** ** ***
We
apologize
for any misunderstanding that has occurred in regards to the
advertising that was set up for this business.
The majority of our advertising consulting is done in person through our
field sales representatives. However, to
ensure that all businesses are contacted and provided with the opportunity to
advertise in our directories, our inside sales representatives contact
businesses by telephone. These
representatives currently use Recorded Voice Messaging (RVM) to record proper
authorization in compliance with telephone solicitation requirements
When
listening to the RVM for this order recorded on April 23, 2015, I found that
our sales representative, Lance W***, confirmed the advertising order with Ms
*** *** with “*** *** * *** **.” Ms*** confirms the information for the
business acknowledges that she is agreeing to the advertising orderMs*** states
her name and title, and confirms the type of advertising that she will be
receiving in the upcoming 2015-Severna Park, MD book and online
service. Our representative outlines the
total annual investment of $960.00, and confirms that Ms*** has opted into
e-billingHe confirms that that an emailed statement would be sent to the
email address she gave to him. This does
not fit Dr***’s claim that she was told they had already opted into
e-billing. Further, Ms*** is
informed of the three-day cancellation period and the location for the online
terms and conditions at term.ziplocal.com
There
was no mention of renewal advertising, and at no time did Ms*** represent that
she was not authorized Further, Ziplocal
would have no way of guessing the authorization methods for Dr***’s
business.
For
your reference, I have submitted an electronic copy of the recorded order to
the Revdex.com response site.
It is therefore evident that this order is valid, and we will maintain
our position that this customer is liable for the remaining amount due on the
account
Thank
you for your assistance in this matter.
Should you have further questions or concerns, please feel free to
contact me
Sincerely,
Stacy
C***
Customer Relations Manager

Complaint: ***
I am rejecting this response because a signed decline to renew advertising was signed in JuneYes, it is true that we had advertised with this company in the past, but declined to renew for the 2016-phone book was based on a decline in phone book usage vs internet/google access and our business was getting zero returns on investment with this method of advertising. This company is awful to work withIf there was no wrong doing and deceitfulness on their end, then why didn't we receive a return phone call from the sales team after numerous attempts and messages were left, including the extreme rudeness of customer serviceWe are a person family owned business, not a big corporationAwful company!
Sincerely,
*** ***