Phone Directories Company, LP

We attempted to upload the recorded order along with our response on 9/1/16, but the attachment was not showingWe then sent the recording by email directly to the Revdex.com on 9/and asked for it to be uploaded or sent. We have re-sent the recorded order to the Revdex.com email and will attempt to upload it again on this site. Ms***, if you could ensure that the recording is provided to Ms***, it would be appreciated

This
is in response to your email sent on January 13, regarding the complaint
filed by Ms*** *** with ***
Ms
*** states that she is not interested in our business and wants Ziplocal to
stop contacting her. We are unsure as to
the reason Ms*** would sign a
12-month contract for an online social marketing program with Ziplocal, if she
in fact did not want service from Ziplocal.
It is also unclear as to why she would sign this contract if she did not
have an operating business and was not interested
Our
previous statements were in response to Ms***’s comments and accusations
regarding our company. We have a signed
contract, we have provided services, and Ms***’s cancellation request was
past the cancellation period. The online social marketing program would clearly help a blogger businessNevertheless,
due to this ongoing dispute and in an effort to resolve this matter, we will
agree to pull the social marketing service and write off the balance owing on
this account. We hope Ms*** will
consider this resolution a gesture of good will
If
you have further questions or concerns, please feel free to contact me
Sincerely,
Stacy
C***
Customer Service Manager

Dear
Ms***:
This
is in response to your additional notice sent on September 9, regarding
the complaint filed *** *** ** ***We believe that Ziplocal has
clearly acknowledged Dr***’s complaint, and we are disputing his accusation
that his employee was “scammed.” We have
clearly outlined the fact that his employee, *** ***, clearly authorized
the order on behalf of the business, and we previously attached the recorded
“RVM” order showing this to be true. The
recording shows that our representative did not lead Ms*** into believing this
was a renewal of advertising. The
conversation is also indicative of someone who would be authorizing new
advertising, not ongoing advertising.
Ms*** was clearly informed of the cancellation policy as well
The
order was placed on April 23, 2015, and we received payment of $on July
14, 2015. Our customer did not contact
us with a dispute or concern until August 18, 2015, nearly four months after
the order date. The Severna directory had
already been published since June of containing the advertising for our customer. We had also been providing the online search
optimization services since the order date
Again,
Ms*** indicated to Ziplocal that she was authorized, and by doing so, she
warranted that she had the necessary power and authority to enter into the
contract. Ziplocal would have no reason
to question Ms***’ status when she expressly acknowledged that she was
authorizedWhile it is unfortunate that Ms*** may have thought her
employer must still be running an ad, we are objecting because we have provided
a year of services in the phone book and four months of online service prior to
any dispute. Therefore, we are
continuing to dispute this complaint
Thank
you for your assistance and if you have any further questions, please contact
me
Sincerely,
Stacy
C***
Customer Relations Manager

Dear
Ms***:
This
letter is in response to your notice sent on June 1, regarding the
complaint filed by MrJean *** *** with * *** *** *** * *** ***. In this complaint, Mr
*** states that he received a bill for an advertising service
that he never
signed up for.
I
have researched this account and found that on October 28, 2013, Mr***
authorized an order to advertise in Ziplocal’s online directory. In order to continue online services without
interruption, and to maintain consistent presence, the service is continued on
a month-to-month basis after an initial year of service. This is in accordance with the terms and
conditions of the order. When Mr
*** contacted us on April 27, to dispute the billing (after several months of statements had been sent), we did not show any record that he had
requested cancellation of the online listing service. Per his written request received on April 28,
2015, we canceled
the online service. However, as we
explained to Mr***, the billing statements he received were for the
months of service provided prior to the cancellation notice. Based on this information, we are maintaining
our position that the billing is valid and that the balance owing on the
account will remain due
Thank you for your assistance in this matter. Should you have further questions or
concerns, please feel free to contact me
Sincerely,
Stacy
***Customer Relations Manager

This is in response to your email sent on January 11, regarding the complaint filed by *** *** with *** ***. In this complaint, Mr*** states that he informed us that the contract was wrong within three business days I have researched this account and found
that on December 12, 2016, Mr*** signed a contract to advertise in our Grand Valley Phone Directory and through our online search engine optimization program. The total contract amount was listed directly above Mr***’s signature. On December 20, 2016, Mr*** sent an email to our Customer Service Department stating he wanted to cancel per his request on December 19, 2016. Although we were able to cancel his previous month-to-month Website service signed for in 2015, we informed our customer we were unable to cancel the contract signed in December because it was past the three-day cancellation period. We further researched the account and discussed the matter with the sales representative and manager. It was relayed to us that there had been a misunderstanding regarding the billing amounts, but there had not been any deception on the part of the sales representative. Due to the misunderstanding, we corrected the amount owed to reflect exactly what Mr*** stated he had expected from the beginning - $the print advertising and $per month for the online optimization service. We have been discussing this resolution with Mr*** since January 13, 2017, and he has been making ad changes for the book ads since December 2016. We confirm again that we have adjusted the account to show what Mr*** states he had agreed to. We have sent the ad proofs to Mr*** for final review, and the directory is in the final production stages prior to going to print. We do apologize for any misunderstanding regarding the contract; however, we believe Ziplocal has made every effort to rectify the matter with our customer in providing the requested services in accordance with his wishes. Thank you for your assistance and if you have any further questions or concerns, please feel free to contact me. Sincerely, Stacy C***Customer Relations Manager

Complaint: ***
I am rejecting this response because:I never signed up for your online service, I had a listing in your print directory and after that was cancelled you continued online service without my knowledge and began billing me for it at the same rate as my paper listing
Sincerely,
Jean ***

Dear
*** ***:
This
is in response to your email sent on December 1, regarding the complaint
filed by *** * ***. In this
complaint, Dr***
states that Ziplocal did not have his approval to produce
the ad and then bill him for it
We
apologize for any misunderstanding that has occurred in regards to the
advertising that was set up for this business.
The majority of our advertising consulting is done in person through our
field sales representatives. However, to
ensure that all businesses are contacted and provided with the opportunity to
advertise in our directories, our inside sales representatives contact
businesses by telephone. These
representatives currently use “Voice Verified” recordings to record proper
authorization in compliance with telephone solicitation policies.
When
listening to the recording for this order on April 14, 2015, I found that our
sales representative clearly confirms the recorded agreement Ziplocal and ***
*** with *** * *** MD. *** states
her name and title and confirms that she is agreeing to advertising in the
upcoming edition of the Flathead Phone Directory. Our representative outlines the advertising
that is to be published in detail, which is confirmed by ***. She also confirms that the total annual
investment will be $372.00, and that she had opted out of electronic billingIt was made clear in the recording that if ***
and the doctor decided they did not want the advertising, they would need to
call within business days from when they received the documentationThere was nothing at all stating that ***’s
boss had to approve the advertising before moving forward.
We
sent the emailed advertising order to the address on file and specified on the
recording as ***. On
June 8, 2015, we also emailed a billing statement to the address specified of
*** *** *** *** * in Kalispell, MT 59901.
We show that *** did not call with a dispute or concern until September
15, 2015, nearly five months after the order date. At that point, it was well past any
cancellation deadline, and the directory had been published. Further, the advertising “proof” was the
listing information outlined on the order copy sent to our customer, which
included the same information agreed to and approved in the recordingWe also wish to point out that this company
has advertised with Ziplocal in the same manner every year since 2011. We show that the type of advertising is the exact
same as in previous years. In addition, the
contract prior to this one was approved by a *** *** and not by Dr***
For your reference, we will be submitting an
electronic copy of the recorded conversation to the Revdex.com
Website. It is therefore evident that
this account was properly approved, and Ziplocal is disputing this complaint as
invalid.
Thank you for your assistance in this matter. Should you have further questions or
concerns, please feel free to contact me
Sincerely,
Stacy
C***
Customer Relations Manager

Dear Ms***: This is in response to your email sent on February 14, regarding the complaint filed by *** *** with *** Refrigeration. In his complaint, Mr*** indicates that his wife did not understand that the advertising order with Ziplocal was a
contract. To ensure that all businesses are contacted and provided with the opportunity to advertise in our directories and online, our inside sales representatives contact businesses by telephone. These representatives currently use “Voice Verified” recordings to record proper authorization in compliance with telephone solicitation rules. When listening to the Voice Verified order taken on January 17, 2018, I found that our sales representative clearly confirms the recorded agreement between Ziplocal and *** *** with *** Refrigeration. Ms*** confirms that she has agreed to and is authorized to approve advertising in the Northeast Oregon book and online directory. Ms*** confirms the type of listings that she will be receiving, and they are broken down in detail. She also acknowledges the total cost and is clearly informed that the web portion would be billed monthly, and the print portion would be mailed as a one-time invoice to the address provided. Ms*** is also notified of the cancellation deadline, the evergreen clause, and the location for our online terms and conditions It is therefore evident that Ms*** understood this was a binding advertising contract. For added reference, we will attach an electronic copy of the recorded conversation to this Revdex.com complaint site The terms do state that in order to fully cancel with no penalty, the request must be made in writing within three business days. In the event that Ziplocal receives a written notice within two weeks, Ziplocal will process cancellation on condition that the customer pays liquidated damages of one third of the contract cost within those two weeks. Previously, Mr*** indicated that he was disputing authorization of the contract and made clear that he did not intend to make any payment. However, in the event that he does wish to pay the liquidated damages cost, Ziplocal is willing to cancel the contract and consider this matter closed. We hope that this clarifies the matter and if you have any further questions or concerns, please feel free to contact me. Sincerely, Stacy C*** Customer Relations Manager We hope that this clarifies the matter and if you have any further questions or concerns, please feel free to contact me

Dear
MsW***:This
is in response to your email sent on July 27, regarding the complaint
filed by Alan D*** with *** *** ***.
We apologize for any
misunderstanding that has occurred with regard to
this advertising order. We have
researched this account and have spoken with our customer. As was discussed, we have made the determination to cancel the
advertising, which consists of the Castle Country directory, the 2015-
online search optimization package and 2015-online directory listings. We will also be refunding the amount paid of
$240.00.
Thank
you for your assistance in this matter.
Should you have further questions or concerns, please feel free to
contact me at *** extension ***
Sincerely,
Stacy
C***
Customer Relations Manager

Dear
[redacted]:
This
is in response to your email sent on December 29, regarding the complaint
filed by [redacted] with [redacted]. In this
complaint, Ms[redacted] states that
there was a misrepresentation of the facts and they did not want Ziplocal's
servicesMs[redacted] also states that her Shop Tech is not a manager nor did he
have authorization.
We
apologize for any misunderstanding that has occurred in regards to the
advertising that was set up for this business.
The majority of our advertising consulting is done in person through our
field sales representatives. However, to
ensure that all businesses are contacted and provided with the opportunity to
advertise in our directories, our inside sales representatives contact
businesses by telephone. These
representatives currently use "Voice Verified" recordings to record proper
authorization in compliance with telephone solicitation rules.
When
listening to the recording for this order completed on September 29, 2015, I
found that our sales representative clearly states that he is verifying an
advertising order with Ziplocal. Mr
[redacted] states his name and title of Shop Manager with [redacted]. He confirms that he agrees to and is
authorized to approve the advertising in the upcoming Tacoma book and
online service, and confirms the type of advertising that he will be
receiving. He is informed of the cost of
$[redacted] for the year, that the web would be broken out monthly and that we would
send a one-time invoice on the print portion.
He agrees that he has opted out of our electronic billing method and that
invoices would be mailed. He is provided
with the location for our online terms and conditions at
terms.Ziplocal.com. He is clearly
informed of our three-day cancellation policy, and the fact that the request
must be in writing, either post-marked or electronically date-stamped
At
no time did Mr[redacted] indicate that he was not authorized as shop manager. By authorizing the order, Mr[redacted] warranted
that he had the necessary power and authority to do so. However, in the event that we receive
verification of cancellation within the cancellation period, we would be
willing to look into this matter further.
We request that Ms[redacted]s send a copy of the documentation they
received, including the envelope indicating the date stamp / post-mark details
Thank
you for your assistance in this matter.
Should you have further questions or concerns, please feel free to
contact me
Sincerely,
Mikki
H[redacted]
Digital
Support Manager

Complaint: [redacted]
I am rejecting this response becauseWe have been in
business for years we are listed in the yellow pages through our telephone
company! Our Company does not need advertisement due to the nature of our
businessThe Owner of the Company and I called Ziplocal the day we received
the attached invoice telling them that [redacted] had no authorization and was
NOT a managerWe both told Ziplocal that we did NOT want their services and to
cancel immediatelyYou should have sent a representative to our business
instead of calling when we are busy working with customers and have other
telephone lines ringing. Even in the recording after the Sale Rep stated price,
you could hear [redacted] say What? What do you mean we have to pay? He did not
know what he was being coerced into due to the sales rep talking super-fast and not
giving the full details of his nature as ZiplocalWe did not sign any contract
with Ziplocal and have stated numerous times. WE DO NOT WANT YOUR
SERVICES AND CANCEL IMMEDIATELY! That is the remedy I am looking for Cancel
everything and stop harassing this Company. As you know [redacted] no
longer works here due to the position, you put him in
Sincerely,
[redacted]

Dear
Ms[redacted]:
This
is in response to your email sent on March 1, regarding the complaint
filed by Mr[redacted] with [redacted]
We
have researched this account and have spoken with the sales representative
involved. We found that the email
requesting cancellation was in fact sent to the sales representative within the
cancellation period. We confirm that we
are processing a cancellation of the search engine optimization program, and
Mr[redacted] should not receive any billing statementsWe apologize for any inconvenience this may have
caused Mr[redacted].
We
note that we did not find any emails from the sales representative indicating
that this client would be reported to the credit bureau. We request that Mr[redacted] forward this
specific email or upload it to the Revdex.com website, in order for us to further
research and address this claim.
As
far as the complainants' concern regarding possible modification of our terms,
this is a standard and common clause for most companies with online terms and
conditions; it is necessary for companies with online terms to be able to
update or make corrections – there is no trickery involved in this fact.
We
again confirm that the cancellation is being processed for this advertising order. We have also brought this issue to the
attention of the sales managers, as our sales representatives are trained and
under direction to follow correct sales processes
Thank
you for your assistance in this matter.
Should you have further questions or concerns, please feel free to
contact me
Sincerely,
Stacy
C[redacted]
Customer
Relations Manager

This is in response to your email sent on August 8, 2016 regarding the complaint filed by [redacted] with [redacted].  In this complaint, Mr. [redacted] claims that he “never got any call” about getting started with the website he ordered.  He states that because he...

received a bill, this is “not ethical business practice,” among other insults.   Please allow me to first clarify that Ziplocal does not charge pre-payment costs or setup fees for our website contracts, as is common with other company’s digital service contracts.  In this case, Mr. [redacted] authorized the contract for a website starter package on June 24, 2016.  The billing was clarified to be “$49 a month,” which would be invoiced monthly.  Mr. [redacted] specifically asked for a bill to be sent in the mail, and he asked if he would have the option to pay a year at a time.    Our Website Team then called and left a message for Mr. [redacted] on June 27, 2016 to attempt to set up a welcome call and obtain information for the website.  The Website Team also called and emailed Mr. [redacted] on July 7, 2016 and sent another email on August 4, 2016.  They received no response to their attempts.  The billing was sent by mail for the first month (July), as agreed to on the recorded order, and our customer had 30 days to make the first payment of $49.  This was by no means “unethical,” as Mr. [redacted] asserts.    Our Customer Service Department received a call from Mr. [redacted], who indicated that he was upset that a bill had been sent out. This was after several attempts from our Website Team to contact him. Mr. [redacted] began to immediately yell at our representative and call her names.  He would not allow our representative to speak.  She attempted to explain to our customer that the bill was not due for 30 days, and tried to assist by offering to change the billing date; however, Mr. [redacted] hung up.    Mr. [redacted] then contacted our Customer Service Department on August 8, 2016.  His mannerism was completely unprofessional and abusive.  He was transferred to a supervisor, who attempted to explain that he was past the three-day cancellation period and we could still help him with his concerns.  Mr. [redacted] continued to use foul language (as evidenced by his complaint here), threatened direct violence to our Supervisor twice, and hung up.   For reference, an electronic copy of the recorded order will be uploaded to the Revdex.com site.  We will also attach copies of the emails sent to Mr. [redacted] requesting a response and information from our customer.  It is evident that Ziplocal has made every effort to provide the service immediately after the contract was set up, and the account was billed exactly as agreed to in the contract. We have even offered to extend the billing. This is standard with the digital advertising contracts for our customers, yet our representatives have had to endure Mr. [redacted]’s overblown, crude, and discourteous behavior, all over a first bill.  Ziplocal is therefore disputing this complaint as excessive and unfounded.   Thank you for your assistance in this matter.  If you have any further questions, please feel free to contact me at ###-###-####.   Sincerely,     Stacy C[redacted] Customer Relations Manager

Dear Ms. [redacted]: This is in response to Mr. [redacted]’s message on February 26, 2018.  It should be noted that Ziplocal’s sales representatives submit either signed contracts (field sales) or recorded contracts (inside sales) for advertising.  In conjunction with today’s migration to digital, any “written contract” with Ziplocal is signed electronically on an iPad.  On the digital contract, the customer is also referred to the online link for a complete view of the terms and conditions.  In either a signed or recorded agreement, the “hard copy” is either mailed or emailed to the customer.  Mr. [redacted] was sent a written copy of the advertising order information.  The recorded agreement actually outlines the same details as the digital contract does as far as the order information and terms and conditions.  In the recording, the sales representative is required to mention certain items to ensure order validity (our company name, advertising details, cost of advertising, evergreen clause, cancellation period, location for terms and conditions, etc.).   Regarding Mr. [redacted]’s request, due to this dispute and in an effort to resolve this matter amicably, Ziplocal will agree to cancel the advertising order and remove the balance owing on the account.  This business should not receive any further billing notices from Ziplocal after this time.  Thank you for your assistance in this matter and if you have any further questions or concerns, please feel free to contact me. Sincerely, Stacy C[redacted] Customer Relations Manager

We have been in contact with Mr. [redacted] and have come to a mutual agreement.   Thank you for your assistance and please let us know if you have any questions.

Ms. [redacted]: This is in response to your email sent on August 20, 2017 regarding the complaint filed by [redacted] with Lumberjack Tracks LLC.  In this complaint, Mr. [redacted] states that Ziplocal has done “little to nothing” for his SEO, and he believes he has been misled. I have...

researched this account and found that in November of 2016, there were unfortunate issues with the advertising order involving a new sales representative with our company.  These issues were resolved, and our customer authorized a contract with a different sales representative on January 25, 2017. We wrote off the previous contract entirely, and started the new contract with no prior balance attached. Our customer specifically signed his acknowledgement that the expectations for the new contract had been set and clarified, and that any expectations or promises made from the previous sales rep were void. Mr. [redacted] purchased a starter website and our basic online search presence package (as opposed to larger SEO package options we had available).  However, as a courtesy, we provided our customer with additional key words that are typically included in a larger SEO package.  We immediately completed a welcome call on January 26, 2017. For the local marketing service, our customer was also provided with a control panel that is synced with 100+ online directories, including mobile and GPS directories; he was provided with the ability to manage any updates or changes across the board.  As our customer should be aware, it does take time for search engines to crawl all the provided data online.  Online ranking increases do not occur immediately, and the initial set-up period is part of the standard process prior to results. Our records show that as of our audit date in April 2017, this business was ranking well. Our records from May 2017 show that optimized keywords were ranking at or near the top.  For reference, I have attached screen-shots of the results from April 2017 as well as those from August 2017.  We also show that after Mr. [redacted] provided a revision to us in April of 2017, he did not contact us directly with any concerns after that time. Had Mr. [redacted] called us about his dispute, this matter could have been prevented prior to this complaint. It is evident that the optimization services are being well provided, especially considering the optimization package that Mr. [redacted] purchased.  We are unclear as to why Mr. [redacted] is claiming any sort of misleading or mistreatment, as we show nothing has occurred to deserve that accusation. Regardless, we would like to come to a resolution in this matter.  Our supervisor will be reaching out to our customer in an effort to discuss and work out a resolution by telephone. We hope that this clarifies the matter and thank you for your assistance.  If you have any further questions, please feel free to contact me. Sincerely, Stacy C[redacted]Customer Relations Manager

Dear Ms. [redacted]: This letter is in response to your second email sent on August 17, 2018 regarding the complaint filed by [redacted] with [redacted].  Ms. [redacted] is indicating that the contract’s validity was based on verbal discussions with the sales representative; however, the purpose of a signed contract is to set the terms and avoid misunderstandings that can be created by verbal agreements.  As explained previously, our sales representative has relayed to us that she had been asked to work with Ms. [redacted]’s web host but the decision regarding the contract was not contingent on the web host.  We have a signed contract that shows no indication of a contingency; we have a recorded conversation between Mr. [redacted] and our Client Success representative where there is no mention of a contingency.  In the event that Ms. [redacted] has recordings, emails or written proof to support the claims she has made, we would certainly be able to research this matter further.  We are requesting that she send any and all proof that she has to [email protected], with attention to Stacy.   Thank you for your assistance and if you have any further questions, please contact me. Sincerely, Stacy C[redacted]Customer Relations ManagerTell us why here...

Dear
[redacted]:
This
is in response to your email sent on December 21, regarding the complaint
filed by Ms[redacted] with [redacted]. We apologize for the delay in our response,
as our office was closed for ten days for the holidays and reopened January 4,
2015. According to this complaint, Ms[redacted]
is continuing to dispute her account
As
previously explained, Ms[redacted] directly signed a contract for our online
search optimization program on December 27, 2015. The contract is a one year contract for the
monthly amount of $129.00. The services
were still being provided from the start of the contract; the control panel had
been set up and Ms[redacted]'s business information had been blasted out to over
online directories (including mobile and GPS, as stated). We have re-sent the welcome email to Ms
[redacted]; however, this does not mean services were never provided prior the
email. If she wishes to view the
services being provided since the beginning, or to manage updates or changes,
she needs only to log in to the dashboard.
It will also be necessary for her to contact us with the pin number that
was mailed to her for increased optimization
For
reference, I have attached screenshots of all of the directory locations where
Ms[redacted]'s business information for [redacted] is being
pushed. I have also attached a
screenshot of the Control Panel set up for Ms[redacted]In addition to providing
one search keyword/phrase, Ziplocal has added a second free keyword to her
packageTo help with optimization, Ziplocal would be willing to add another
keyword or phrase upon request from Ms[redacted].
Again, it does take
time for search engines to crawl all the data found through the ZipUp services,
and online ranking increases do not occur
immediately
Regarding Ms[redacted]'s
statement that no one contacted her regarding her resume, it is certainly
Ziplocal's prerogative to determine who they will and will not interview or
hire. In the event that the management
determines an individual's resume would not be a good fit, they should clearly
be able to make the choice not to hire or interview someone who submits a
resume. Our careers website at
Ziplocal.com/careers shows the opportunities available, and Ms[redacted] is
welcome to apply or reapply at any time
We regret that Ms[redacted]
chooses to make such accusations regarding our company. In fact, our company has been in business for
over years, providing great advertising opportunities for businesses and
building solid customer relationships
Ziplocal
has received a signed contract for services and is clearly providing the
requested servicesMs[redacted]'s
cancellation request was past the cancellation period, and we will therefore
maintain our position that Ms[redacted] is liable for this account
Thank
you for your assistance and if you have further questions or concerns, please
feel free to contact me
Sincerely,
Mikki
H[redacted]
Digital Support Manager

Complaint: [redacted]
I am rejecting this response because:  There is no acknowledgement of my complaint or the fact that they scammed my employee. I did not enter into a contract with this company nor did I place an order with them for which my employee could confirm. There is no resolution or respect for my small business.
Sincerely,
[redacted], Dr.

Complaint: [redacted]
I am rejecting this response because: The statistics the company has shown are simply reflecting ALL stats from organic or outside sources. My recording studio was ranked exactly the same before I ever signed up for Zip Local. I'm glad the company has confirmed that I was mislead in the first place. This goes to show the reputation of this company. I did agree to give them another chance to build trust with me and the community. In fact, they had held bad contracts with Jordan L[redacted] and Ryan P[redacted], 2 other local business owners whom chose to cancel their contracts. The file in which they had asked me if I had ever received emails from is a list of SEO submission sites that I should have been submitted to from the beginning. I was not. This is standard practice. Finding out so, was the final straw for me. This is proof that they have not been doing their job yet again. I took matters into my own hands. Only a week ago I searched to see what sites my company had been submitted to. The search yielded that I had not been submitted to a single search engine other than the Google submission I had originally done myself. This showed that I was only 14% searchable on the internet. Now after submitting myself to several new search engines my company is currently 34% searchable. I will attach a screen shot. In regards to the many screenshots zip local has submitted showing my company ranking fairly well in google maps. That is do to my personal submission of the business as well as the fact that I put the key words in my company title: Lumberjack Tracks Recording Studio, Salt Lake City Ut. It is well known that showing up in maps is generally organic meaning it's due to my own submissions and hard earned 5 star reviews. Again, I stand solid in the FACT that this company has done little to nothing for my company. They have made several empty promises. If they decide to continue to show a lack of integrity and not void my contract. I will do everything in my power to be sure my 40,000 followers in Salt Lake City on social media are well aware of the unprofessional behavior of this company.
Sincerely,
[redacted]