Photo Booth Bookings

All refunds/disputes need to be resolved with pbbservice***@***.com or call *** *** *** opt *

I was asked the following: > Please provide the address and telephone number of the business with whom you had a marketplace interaction.Photo booth BookingsOld City, Philadelphia 19106***not able to locate actual street address, but when I do a gps search this is the address
that pops up*** *** ***Philadelphia, PA ***

Please tell client to call our customer service department Mon-Fri 8-5pm ***

Dear Valued Customer, Please put your request to ***@gmail.com and we will verify your refund and process within 2-business days. Thank you,

This client has been fully refunded on our system and has been contactedIf this customer still has any issues or concerns, please reach out to ***@gmail.com or ***. Thank you,

Customer bought Groupon and called our company to book. We stated to her multiple times that we are not available for the date and time she wanted to reserve. Customer is upset since we are not available and she would have to go to Groupon to get her money back since she purchased with them. Groupon...

would need to return her money as we are all booked for the day customer wants.

Complaint: [redacted]
 
I am rejecting this response because:I've tried on several occasions to contact photoboothbookings.com and have left...

numerous messages for them to get in touch with me about my refund. No one has returned my phone call or has sent me an email with details on the refund. Nothing has been refunded to my bank account as of today 5/28/17. This company has a history of scamming people and I've already been in touch with the local police and will press charges against all listed as owners of the company if I do not get a call back from the company, proof that my refund was issued by the company and my refund deposited in my bank account within the next few days.
Sincerely,
[redacted]

Our records indicate we have sent the pictures to the client and have taking care of this issue. If for any reason this transaction has not been taken care of, please call us at  [redacted] to resolve this issue. Thanks.

Please email your request to [redacted]@gmail.com so we can take care of this issue.

Complaint: [redacted]
I am rejecting this response because: I've sent emails to this address on 8/29/17 and 9/14/17 and have not received a refund from this company.  On 9/7/17, I received an email from this address that stated my concern had been forwarded to upper management, and 50% off a future service coupon and if I had further questions about my refund to contact my bank.  When I replied to this email on 9/7/17, stating I had not received the refund yet, I also received no response from the company.  Its now been 5 weeks, I have still not received the $240 refund. 
Sincerely,
[redacted]

Please forward your service concern to [redacted]@gmail.com. Thank you,

The attendant assigned to her event had a malfunction with their equipment. We have talked to the client and gave her a free future event and refunded the client. RefundMay 8th 2017 | $256.00 | [redacted] (ref [redacted]) Attached is a free event voucher for your next...

event.Thank you,

Our records indicate we have processed the client a full refund for the mixup. If for any reason this transaction has not been taken care of, please call us at  [redacted] to resolve this issue. Thanks.

Complaint: [redacted]
I am rejecting this response because: I have sent serveral emails and called and no response yet. Please mail me my refund to the address I provided in the previous emails.
Sincerely,
[redacted]

Please put a refund request to [redacted]@gmail.com and we will take care of your concern.

Dear valued Customer,  Please submit your concern to [redacted].com so we can resolve your issue. Thank you,

Complaint: [redacted]
I am rejecting this response because:Since this UNPROFESSIONAL COMPANY does not know how to CONDUCT or RUN a business maybe they should have tried to help me, reached out to me personally and also maybe they should try and correspond with Groupon and come to a conclusion. I have made a complain against Groupon and I have had no response to that complaint.
Sincerely,
[redacted]

Dear Valued Customer,  please email your concern to [redacted]@gmail.com so we can resolve your issue. Thank you,

Please contact pbbservice[redacted].com so we can take care of your concern. Thank you,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as...

Answered]
 Complaint: [redacted]
I am rejecting this response because:
the recipient of the complaint can notify the appropriate contact at the e-mail address provided of this complaint.  When I was lucky enough to reach someone at this company I was referred to another telephone number or contact and ultimately never got through to anyone or never received the courtesy of a response.  The response of this business should simply be that they have processed my refund for services not performed due to breach of our contract.  
Regards,
[redacted]