PhotoBin

PhotoBin’s records indicate that the original order in question was placed for tapes on 9/21/On 10/24/the customer added an additional tapes to the existing order bringing the grand total of tapes to be converted to All of our records, including pictures taken of the box and its contents at the time of arrival, indicate PhotoBin received tapes PhotoBin takes claims of unaccounted items very seriously and will continue to keep this case openThis issue has been brought to the attention of top level management including the owner and CEO If the tapes are located by PhotoBin, the customer will be contacted immediatelyIn an effort to maintain customer satisfaction PhotoBin has agree to refund both the monies paid to PhotoBin as well as the price of the vouchers used

In regards to this occurrence, PhotoBin acknowledged the claim and subsequently launched an extensive investigation on January 2, We have also contacted the customer and informed them of the current status and we will continue to remain in contact until a mutually agreeable resolution has been reached While the circumstance is still pending, PhotoBin is taking this claim very seriously and will take any necessary steps to assist in the recovery process

Revdex.com: Regarding: [redacted] ’s reply to our response to her complaint After further research, we have confirmed that the numbers of video tapes mentioned in our reply to be accurateWe are providing the documentation of the orders and phone records that support these facts The order dates and video quantities are as follows: 8/5/ - videos 9/21/(order of 2) - videos 9/21/(order of 2) - videos On October 24, at 1:58pm PST, Mrs [redacted] called into our customer service department and added additional videos to one of her orders through our customer service repThese additional tapes were billed when that portion of the order was completed on 12-5- The reason that the two boxes were not returned at the same time was because Mrs [redacted] processed the two orders on 9-21-as two separate orders, and on November 4th, we received both orders (in two separate boxes) Only one of the boxes was indicated to be a rush order, and that order was put through our priority rush system and was completed and shipped back to her in daysThe other order (which arrived in a separate box), was not a rush order (there is an extra fee for this) and that order was processed in the turnaround time as posted on our website at that time We have very clear and thorough records of all of these transactions and the confirmation of these orders were sent to Mrs [redacted] via email at the completion of each order After researching this matter, we are confident that if Mrs [redacted] were to double check her email records for the order receipts (as well as her credit card records) she will see that these numbers and records are indeed factual Additionally, we have issued and processed a 100% refund for all services provided by PhotoBin This refund totals $(In the form of a refund check for $and a credit to her credit card for of $452.97) Attached are the following documents (we have blacked out any private information) Order receipt and confirmation from 8-5-order for videos Order receipt and confirmation from 9-21- order for videos (of 2) Order receipt and confirmation from 9-21- order for videos (of 2) Phone records showing inbound phone call from [redacted] on October 24th Sales receipt for additional videos charged on 12-5-(When this portion of the order was completed

Photobin discontinued its photo book service on December 3, The service was primarily used by our daily deal voucher customers for the redemption of small photo booksThe service and any associated projects were discontinued once all vouchers expiredAs per the terms and conditions of the daily deal sites, customers may use the paid-value of expired voucher toward any product or service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have read Photobin's reply to our complaint Unfortunately, I cannot accept their explanation of events because it does not agree whatsoever with what actually transpired with our order of tapes, nor does it agree with our conversations and the emails & invoices from Photobin's staff and all of our own documentation, which is enclosed They must understand that their staff’s story has changed dramatically from what we experienced to what was related by them here The purpose of this letter is to present the documentation which corroborates what actually happened and to respond to their insinuation that somehow we are confused about “the number 60” and how many of our tapes we sent in, as if we can’t countThe confusion has been within Photobin all along There has been no confusion on our part whatsoever regarding what we ordered, what we sent, what we received and what we reported to Photobin We sent in tapes with a hand-written inventory of the contents all tapes Why would we go through the hassle of hand-writing an inventory for tapes, include it in our shipment, but only send in tapes, as they believe? Perhaps Photobin has lost our hand-written inventory also? We can attest that our communications with Photobin and the Revdex.com have been consistent and the details have never wavered Every time we talked to someone at their office, we got a different story They mentioned in their reply that perhaps the involvement of my daughter has caused confusion at Photobin As reported to L [redacted] from the very beginning, of the missing tapes were hers, so she has a vested interest in getting these tapes back She has been assisting me with follow up phone calls, writing of letters and emails Her assistance has been accurate and invaluable in dealing with Photobin's staff As is standard procedure for every transaction I have ever made in the course of my entire life, I kept detailed records of each and every step of my orders with Photobin I am enclosing the necessary documentation that proves the following timeline for our order of tapes with Photobin On September 21, I placed an order (Order # [redacted] ) for conversion of tapes with Photobin, using Photobin vouchers from Amazon This was actually my third order for videotape conversion with Photobin However, we can ignore our first two orders (of and tapes) as these orders are not involved in this dispute After a few weeks, we decided to add more videotapes to the order, bringing our total to tapes On October 2013, I called Photobin and talked to [redacted] *** I amended our original order from tapes to I also told her that we needed a RUSH on this order Patricia agreed to these changes and said a new invoice would be created to show the new cost and emailed back to me On October 2013, I received said email from L [redacted] which included the new invoice Refer to Document #1, which is a copy of this email and the new invoice As you can see, this new invoice was for tapes It included the following items: @ tapes, @ tapes, @ tapes, and @ tapes That added up to tapes It also included a charge of $for RUSH added to the order This email & invoice was written by L [redacted] who works for Photobin and is proof positive that our order was for tapes, that Photobin was aware that our order had been changed to tapes and that it was a RUSH On October, I mailed in the tapes which were carefully packaged, and individually labelled with names and tape numbers This package weighed pounds! Refer to Document # A hand-written detailed inventory of each of the tapes was enclosed We also included the new invoice which was for tapes RUSH Refer to Document # 3, which includes all the documents that were included in our packagePlease note that a detailed hand-written inventory of all tapes was sent to Photobin Again, why would we go through the hassle of hand-writing an inventory for tapes but only send in tapes? On November, the package of tapes was received by Photobin in good order If our box had arrived damaged in such a way that tapes could have fallen out somewhere during the shipping, a prudent company would have reported this damage to its customer immediately Nothing was reported to us about a damaged box Refer to the USPS tracking email in Document # On December, after I had not received this RUSH order of tapes, I called and talked to La [redacted] to find out the status of the order She reported that it had been ‘overlooked’ Later she said that the order had been located, and was being processed If Photobin only received tapes, but our hand-written inventory showed tapes, a prudent company would have called their customer immediately to report the discrepancy Nothing was reported to us about a discrepancy with the inventory The order was mailed to us on or around December Refer to Document # When the tapes & DVDs were received at my house, we noted several problems First of all, the number of tapes did not look right so they were reconciled against our inventory and I found that were missing And yet, the same invoice for tapes was included in the boxThe inventory was not returned There was no invoice for tapes Refer to Document # I reported these problems to L [redacted] via phone calls and emails The missing tapes case was assigned as Photobin Case # [redacted] [redacted] reported to us that she was handling our lost tape case and was making inquiries herself as to their whereabouts She also said that she was calling all other customers around the same time to see if the tapes had accidentally been sent to them However, she kept asking for the list of missing tapes several times, even though we had already sent it to her multiple times Upon further questioning over the ensuing weeks, it became obvious that she was not making any sort of effective progress with our tapes She also had not called or emailed any other customers She did send photos of the tapes that were returned to us, but those photos must have been taken after the were already lost Refer to Document # In the meantime, we received a surprise invoice from Photobin in the mail, for additional tapes This was obviously created retroactively by someone at Photobin to account for the discrepancy in the number of tapes Refer to Document # After our insistence, the issue was finally brought up the line to [redacted] and a complaint was filed with the Revdex.com Refer to Document # As you can see, our facts have hereby been well documented and therefore provenWhile I appreciate all the time and effort Mr [redacted] and his staff took to try to prove tapes to us, that is all moot and beside the point The fact of the matter remains that we sent in tapes, well documented in a hand-written inventory and the initial invoice from Photobin, but of those tapes were lost by Photobin I won't even venture to guess what happened to their quality control process to allow such a calamity to occur but let me assure the Revdex.com that the error occurred on Photobin's end, not oursThis is his job as CEO to find out what happened and Photobin's efforts to place the blame on innocent customers simply places Photobin in an unfavorable and unprofessional lightPerhaps their personnel concocted a fairytale; they generated evidence to prove it; they presented it to him as the truth and he bought it? And they are lecturing us pretending that we made the error; when what they should be doing is investigating why their quality control processes failed; and when their personnel will perjure themselves to cover their faulty actions? What does this say about Photobin's relations with its customers and about their ability to inspire good work practices such as honesty, quality control and professionalism? And speaking of confusion, every time we called Photobin we would get a different personThere were numerous people working on the problem on their endEach one would have a different story Confusing they say? I understand from one of their staff, that their facility is a huge warehouse with tens of computers, thousands of boxes hither and thither and scores of technicians and supervisors working three shifts 24/ Instead of looking at the confusion on our side, which Mr [redacted] thinks could be caused by the combined efforts of my daughter and myself in the confines of my one little office, why don't they look at the confusion caused in their giant warehouse operation by quality control processes allowing the right hand not knowing what the left hand was doing? We entrusted Photobin with our priceless tapes and they lost some of themThey should establish a more rigorous quality control processPhotobin handles priceless irreplaceable family heirlooms-not kid’s toys or clothes Photobin's email from [redacted] with the attached amended invoice showing tapes is the smoking gun proof that Photobin was aware that there were tapes and was expecting tapesNow suddenly to claim that they were surprised to get extra tapes is ludicrous There were tapes and they lost of them We might eventually recover from our loss of the tapes but Photobin's troubles are just beginning if they don't wake up and quit blaming others and look at their own quality control processes For all these reasons, we have to reject Photobin's response to Revdex.com once again Regards, [redacted] Attachments: Document #1: October email from [redacted] to [redacted] , new invoice for tapes Document #2: USPS receipt for shipping the package of tapes Document #3: Packing slips: Order invoice & detailed inventory of tapes Document #4: USPS tracking slip Document #5: December email from [redacted] to [redacted] Document #6: invoice for tapes that was included in the delivery box from Photobin Document #7: December email from [redacted] to [redacted] Document #8: December 2013: unauthorized invoice from Photobin sent in the mail Document #9: records of conversations between [redacted] and [redacted] with Customer Service Regards, [redacted]

I just received my order (# [redacted] ) of slides converted to a cdWhen I played them, I counted slides which were side-ways....not rotated to be up rightSince I asked for the extra service of the "scanning rotation" for $9.99, I assumed that this error would have been discoveredI would like to have a solution to this problem, or my money back Linda B

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The whole point of the complaint was there no warning given that the photo book service was endingThey just shut it down and I lost my project and Christmas presentTheir response indicates that they knew a date when they would stop offering the product but they neglected to tell customers ahead of timeHorrible business practice and no respect toward their customersIt is so frustrating to remember how much time and energy I vested on a project using their website just to have them block my access to it or delete it.
Regards,*** ***

Revdex.com:
class="MsoNormal">
On March 11th PhotoBin contacted *** ***
regarding the complaint filed with the Revdex.comIn an effort to mutually resolve
the complaint, both parties have agreed to a full refund from PhotoBinThe refund has since been processed and we now consider this
matter closed

In regards to this occurrence, PhotoBin acknowledged the
claim and subsequently launched an extensive investigation on Oct 22nd. Due to
customer satisfaction we have agreed
to the customer’s refund request and our financial records indicate that the
requested refund was processed and completed by PhotoBin on Oct 20th
We have also attempted to contact the customer to further confirm that this
matter has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information in their email is incorrectWe did not add extra tapesWe had three orders: one for 12, one for 30, and one for There was never an additional tapes They need to do more research on this issue because obviously their records of what we ordered are incorrectThis is indicative of the inadequate recordkeeping and sloppy order organization that explains how they lost our tapes
Not to mention the fact that they had originally misplaced our order of tapes for about six weeks before we called and asked them where it was
Regards,
*** ***

After review of the email communication between the customer and the sales representative, there was indeed a mis-communication regarding the media typeA 8mm cassette tape was correctly offered at $8/tapeThe price for 8mm film reel is $per footThe confusion came from the description
between a cassette and a film reelPhotoBin refunded the customer $to the credit card ending in *** on January 7th,

Dear Ms***,
Yes, Photobin did provide a refund as indicated in their response. We consider this credit as a simple good will gesture and nothing more. It does not absolve them of their responsibility to find our missing tapes and to offer an apology for the loss of the tapes Nor does it clear our complaint against them at the Revdex.com.
We hereby insist that their rating with the Revdex.com be reduced or decreased forthwith. It makes no sense that a company like Photobin can lose tapes (refer to prior complaints against them in which missing tapes or photos were never found again), then blame the customer, yet still maintain a good rating with the Revdex.com.
Regards,
*** ***

PhotoBin is without a doubt the worst scanning service I can imagineI believe they must have dropped my order on the floorSlides that were carefully sequenced and all in the same vertical position were every which way and totally mixed upSlides that were old but still visible were hardly discernibleA complete waste of money
Plus this disaster took weeksDuring which they called me to ask me to upgrade for more expensive services
I will toss the discount coupons I bought for PhotoBin
DON'T USE PHOTOBINEVER
PhotoBin's website doesn't take new reviewsI can see why

We apologize for any frustration you have experienced regarding the changes to our business offering. We understand your point of view in regard to the the missed advance warning of a termination of service. While all images associated with the book project are available, the actual project that layouts out the pictures in the book cannot be recovered.

PhotoBin’s records indicate that the original order in
question was placed for 30 tapes on 9/21/2013. On 10/24/2013 the customer added
an additional...

18 tapes to the existing order bringing the grand total of tapes
to be converted to 48. All of our records, including pictures taken of the box
and its contents at the time of arrival, indicate PhotoBin received 48 tapes.  
PhotoBin takes claims of unaccounted items very seriously
and will continue to keep this case open. This issue has been brought to the
attention of top level management including the owner and CEO.  If the tapes are located by PhotoBin, the
customer will be contacted immediately. In an effort to maintain customer
satisfaction PhotoBin has agree to refund both the monies paid to PhotoBin as well
as the price of the vouchers used.

In regards to this occurrence, PhotoBin acknowledged the
claim and subsequently launched an extensive investigation on January 2, 2014. ...

We have also contacted the customer and informed
them of the current status and we will continue to remain in contact until a
mutually agreeable resolution has been reached. 
While the circumstance is still pending, PhotoBin is taking this claim
very seriously and will take any necessary steps to assist in the recovery
process.

Photobin discontinued its photo book service on December 3, 2014. The service was primarily used by our daily deal voucher customers for the redemption of small photo books. The service and any associated projects were discontinued once all vouchers expired. As per the terms and conditions of the...

daily deal sites, customers may use the paid-value of expired voucher toward any product or service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have
read Photobin's reply to our complaint.  Unfortunately, I cannot accept their
explanation of events because it does not agree whatsoever
with what actually transpired with our order of 60 tapes, nor does it agree
with our conversations and the emails & invoices from Photobin's staff and all of
our own documentation, which is enclosed. 
They must understand that their staff’s story has changed dramatically
from what we experienced to what was related by them here.  The purpose of this letter is to present the
documentation which corroborates what actually happened and to respond to their
insinuation that somehow we are confused about “the number 60” and how many of
our tapes we sent in, as if we can’t count. The confusion has been within
Photobin all along.
 
There
has been no confusion on our part whatsoever regarding what we ordered, what we
sent, what we received and what we reported to Photobin.  We sent
in 60 tapes with a hand-written inventory of the contents all 60 tapes.  Why would we go through the hassle of hand-writing
an inventory for 60 tapes, include it in our shipment, but only send in 48
tapes, as they believe?   Perhaps Photobin has lost our hand-written inventory
also?
 
We
can attest that our communications with Photobin and the Revdex.com have been
consistent and the details have never wavered. 
Every time we talked to someone at their office, we got a different
story.  They mentioned in their reply that
perhaps the involvement of my daughter has caused confusion at
Photobin.   As reported to L[redacted] from
the very beginning, 10 of the 12 missing tapes were hers, so she has a vested
interest in getting these tapes back. 
She has been assisting me with follow up phone calls, writing of letters
and emails.  Her assistance has been accurate
and invaluable in dealing with Photobin's staff.    
 
As is standard procedure for every transaction I have ever
made in the course of my entire life, I kept detailed records of each and every
step of my orders with Photobin.  I am
enclosing the necessary documentation that proves the following timeline for
our order of 60 tapes with Photobin.
 
        On September 21, I placed an order (Order # [redacted]) for conversion of 30 tapes with Photobin, using Photobin vouchers from Amazon.  This was actually my third order for videotape conversion with Photobin.  However, we can ignore our first two orders (of 12 and 30 tapes) as these orders are not involved in this dispute.     



After a few weeks, we decided to add more videotapes to the order, bringing our total to 60 tapes.  On 24 October 2013, I called Photobin and talked to [redacted].   I amended our original order from 30 tapes to 60.  I also told her that we needed a RUSH on this order.  Patricia agreed to these changes and said a new invoice would be created to show the new cost and emailed back to me.  



On 28 October 2013, I received said email from L[redacted] which included the new invoice.   Refer to Document #1, which is a copy of this email and the new invoice.  As you can see, this new invoice was for 60 tapes.  It included the following items:  1 @ 6 tapes, 2 @ 12 tapes, 2 @ 12 tapes, and 1 @ 6 tapes.  That added up to 60 tapes.   It also included a charge of $19.99 for RUSH added to the order.   This email & invoice was written by L[redacted] who works for Photobin and is proof positive that our order was for 60 tapes, that Photobin was aware that our order had been changed to 60 tapes and that it was a RUSH.   



 On 28 October, I mailed in the 60 tapes which were carefully packaged, and individually labelled with names and tape numbers.  This package weighed 34 pounds!  Refer to Document #2.  A hand-written detailed inventory of each of the 60 tapes was enclosed.    We also included the new invoice which was for 60 tapes RUSH.  Refer to Document # 3, which includes all the documents that were included in our package. Please note that a detailed hand-written inventory of all 60 tapes was sent to Photobin.  Again, why would we go through the hassle of hand-writing an inventory for 60 tapes but only send in 48 tapes?  



On 2 November, the package of 60 tapes was received by Photobin in good order.  If our box had arrived damaged in such a way that 12 tapes could have fallen out somewhere during the shipping, a prudent company would have reported this damage to its customer immediately.  Nothing was reported to us about a damaged box.  Refer to the USPS tracking email in Document #4. 



On 2 December, after I had not received this RUSH order of 60 tapes, I called and talked to La[redacted] to find out the status of the order.  She reported that it had been ‘overlooked’.   Later she said that the order had been located, and was being processed.  If Photobin only received 48 tapes, but our hand-written inventory showed 60 tapes, a prudent company would have called their customer immediately to report the discrepancy.   Nothing was reported to us about a discrepancy with the inventory.  The order was mailed to us on or around 5 December.  Refer to Document #5. 


 When the tapes & DVDs were received at my house, we noted several problems.  First of all, the number of tapes did not look right so they were reconciled against our inventory and I found that 12 were missing.   And yet, the same invoice for 60 tapes was included in the box. The inventory was not returned.  There was no invoice for 48 tapes.  Refer to Document #6.  I reported these problems to L[redacted] via phone calls and emails.   The missing tapes case was assigned as Photobin Case # [redacted]  



 [redacted] reported to us that she was handling our lost tape case and was making inquiries herself as to their whereabouts.  She also said that she was calling all other customers around the same time to see if the tapes had accidentally been sent to them.  However, she kept asking for the list of missing tapes several times, even though we had already sent it to her multiple times.  Upon further questioning over the ensuing weeks, it became obvious that she was not making any sort of effective progress with our tapes.  She also had not called or emailed any other customers.   She did send photos of the 48 tapes that were returned to us, but those photos must have been taken after the 12 were already lost.  Refer to Document #7. 


 In the meantime, we received a surprise invoice from Photobin in the mail, for 18 additional tapes.  This was obviously created retroactively by someone at Photobin to account for the discrepancy in the number of tapes.  Refer to Document #8.  



 After our insistence, the issue was finally brought up the line to [redacted] and a complaint was filed with the Revdex.com.   Refer to Document #9. 

 
As you can see, our facts have hereby been well documented and therefore proven. While I appreciate all the time and effort Mr. [redacted] and his staff took to try to prove 48 tapes to us, that is all moot and beside the point.  The fact of the matter remains that we sent in 60 tapes, well documented in a hand-written inventory and the initial invoice from Photobin, but 12 of those tapes were lost by Photobin.  
 
I won't even venture to guess what happened to their quality
control process to allow such a calamity to occur but let me assure the Revdex.com that the error occurred on Photobin's end, not ours. This is his job as CEO to find out
what happened and Photobin's efforts to place the blame on innocent customers simply
places Photobin in an unfavorable and unprofessional light. Perhaps their personnel
concocted a fairytale; they generated false evidence to prove it; they
presented it to him as the truth and he bought it?  And they are lecturing us pretending that we
made the error; when what they should be doing is investigating why their quality
control processes failed; and when their personnel will perjure themselves to
cover their faulty actions?
 
What does this say about Photobin's relations with its
customers and about their ability to inspire good work practices such as
honesty, quality control and professionalism?  And speaking of confusion, every time we
called Photobin we would get a different person. There were numerous people
working on the problem on their end. Each one would have a different story.  Confusing they say? I understand from one of
their staff, that their facility is a huge warehouse with tens of computers,
thousands of boxes hither and thither and scores of technicians and supervisors
working three shifts 24/7.   Instead
of looking at the confusion on our side, which Mr. [redacted] thinks could be caused by the
combined efforts of my daughter and myself in the confines of my one little
office, why don't they look at the confusion caused in their giant warehouse
operation by quality control processes allowing the right hand not knowing what
the left hand was doing?
 
We entrusted Photobin with our priceless tapes and they lost some
of them. They should establish a more rigorous quality control process. Photobin handles priceless irreplaceable family heirlooms-not kid’s toys or
clothes.  Photobin's email from [redacted] with
the attached amended invoice showing 60 tapes is the smoking gun proof that
Photobin was aware that there were 60 tapes and was expecting 60 tapes. Now
suddenly to claim that they were surprised to get 18 extra tapes is ludicrous.  There were 60 tapes and they lost 12 of them.
We might eventually recover from our loss of the 12 tapes but Photobin's troubles are
just beginning if they don't wake up and quit blaming others and look at their
own quality control processes.
 
For all these reasons, we have to reject Photobin's response to
Revdex.com once again.  
Regards,
[redacted]
 
Attachments:
 
Document #1: 28 October 2013 email from [redacted] to [redacted], new invoice for 60 tapes. 
Document #2:  USPS
receipt for shipping the package of 60 tapes
Document #3:  Packing
slips:  Order invoice & detailed
inventory of 60 tapes
Document #4:  USPS
tracking slip
Document #5:  28
December 2013 email from [redacted] to [redacted]
Document #6:  invoice
for 60 tapes that was included in the delivery box from Photobin.
Document #7:  27
December 2013 email from [redacted] to [redacted].
Document #8:  5
December 2013: unauthorized invoice from Photobin sent in the mail
Document #9:   records
of conversations between [redacted] and [redacted] with Customer Service.    
Regards,
[redacted]

Revdex.com:
 
Regarding:  [redacted]’s reply to our response to her complaint. 
 
After further research, we have confirmed that the
numbers of video tapes mentioned in our reply to be accurate. We are
providing  the documentation of the
orders and phone records that support these facts.
 
The order dates and video quantities are as follows:
1.      
8/5/13                              -
12 videos                         
2.      
9/21/14 (order 1 of 2)     - 30 videos
3.      
9/21/14 (order 2 of 2)     - 30 videos
4.      
On October 24, 2013 at 1:58pm PST, Mrs. [redacted]
called into our customer service department and added 18 additional videos to
one of her orders through our customer service rep. These additional 18 tapes
were billed when that portion of the order was completed on 12-5-13.
 
The reason that the two boxes were not returned at the
same time was because Mrs. [redacted] processed the two orders on 9-21-13 as two
separate orders, and on November 4th, we received both orders (in two separate
boxes).  Only one of the boxes was
indicated to be a rush order, and that order was put through our priority rush
system and was completed and shipped back to her in 3 days. The other order
(which arrived in a separate box), was not a rush order (there is an extra fee
for this) and that order was processed in the turnaround time as posted on our
website at that time.
 
We have very clear and thorough records of all of these
transactions and the confirmation of these orders were sent to Mrs. [redacted] via
email at the completion of each order. 
After researching this matter, we are confident that if Mrs. [redacted] were
to double check her email records for the order receipts (as well as her credit
card records) she will see that these numbers and records are indeed factual.
 
Additionally, we
have issued and processed a 100% refund for all services provided by PhotoBin.
This refund totals $569.97. (In the form of a refund check for $117 and a
credit to her credit card for of $452.97).
 
Attached are the following documents (we have blacked out
any private information)
1.      
Order receipt and confirmation from 8-5-13 order
for 12 videos
2.      
Order receipt and confirmation from 9-21-13
order for 30 videos (1 of 2)
3.      
Order receipt and confirmation from 9-21-13
order for 30 videos (2 of 2)
4.      
Phone records showing inbound phone call from [redacted] on October 24th
5.      
Sales receipt for 18 additional videos charged
on 12-5-14. (When this portion of the order was completed

I just received my order (#[redacted]) of 350 slides converted to a cd. When I played them, I counted 27 slides which were side-ways....not rotated to be up right. Since I asked for the extra service of the "scanning rotation" for $9.99, I assumed that this error would have been discovered. I would like to have a solution to this problem, or my money back.
Linda B.