Picsart Reviews (%countItem)
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Picsart Rating
Address: 211 Sutter St Fl 3, San Francisco, California, United States, 94108-4401
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I received the free trial from this company. After trying the product for a day I decided it would not be beneficial to me and I attempted multiple times to cancel it prior to the end of the trial. Now they say that the cancellation went through after the date the trial ended and they charged my card and will not refund. This company is scamming people. I submitted the cancellation several times and it magically processes after the date the trial ends. Terrible customer service and terrible business ethics to steal from people.
Hello,
Thank you for letting us know about this case.
We have investigated the case that you have sent and this is the information that we were able to discover considering the user with GPA.*** Order number.
The free trial has started on 2019-04-10 at 15:15 GMT
The free trial ended and the subscription has been renewed on 2019-04-13 at 15:15 GMT
The subscription has been cancelled after the purchase on 2019-04-13 at 15:15 GMT
The free trial lasts 3 days which is 72 hours. The subscription plan does not automatically renew if has been cancelled within 72 hours. Nevertheless, if the subscription plan is cancelled after the completion of 72 hours and after the purchase has taken place, it is considered as a purchase of the product. Therefore, we are unable to provide a refund since according to our Terms and Conditions, the in-app purchases are non-refundable.
I completely understand your concern regarding this situation, but I would like to assure you that our users are always notified about the automatic renewal of the subscription plan before they confirm that beginning of the 3-day free trial. The reason the user with GPA.*** Order number has been charged, is because the subscription plan has not been cancelled before the purchase date.
Best Regards.
I did not make a purchase through this app but feel that this is an appropriate place to leave a review. Picsart stole my photo of my home and is marketing it on the app as free. I did not agree to this.