Picture It On Canvas

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I received a call from Picture It On Canvas on Friday, January 15, They offered a voucher to me for my inconvenience which I accepted This was actually more than I was looking to receive so I am completely satisfied with their actions regarding my complaint.Thank you so much for your assistance Regards, [redacted]

Hello, I have confirmed with [redacted] that this customer purchased her [redacted] in The [redacted] code expired on November 7th 2012, and this is clearly stated on the [redacted] voucherI have included a screenshot of the customers [redacted] voucher which they had provided to us Per the terms and conditions of her [redacted] voucher, the promotional value expires but the paid amount does notThis can be seen in the terms and condition of the customers [redacted] voucher which the customer provided We have issued a coupon code to the customer for the amount paid for the [redacted] Kindest regards,

We have confirmed with [redacted] that the voucher was purchased before November 7th We have advised the customer to contact [redacted] customer support so they can receive their own confirmation about this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI received a call from Picture It On Canvas on Friday, January 15, They offered a voucher to me for my inconvenience which I accepted This was actually more than I was looking to receive so I am completely satisfied with their actions regarding my complaintThank you so much for your assistance Regards, [redacted]

I hate posting "bad/negative" reviews only because it may just have been my experience that wasn't that greatWelp I see I am not the only one who has had some issues with this company It would have been nice to get my order before Christmas, as advertised, it would have been even better if their website actually offered the product I thought I was purchasing on Groupon, and what would have really made my day was being treated with respect and dignity I purchased a Groupon and was charged times the amount I paid on Groupon, after it was all said and done, and have yet to receive what I ordered I received a partial refund but nothing more I tried contacting them directly only to be met with attitude Both times I called the company I got the same rude young lady, she recognized who I was, even admitted to receiving my email but just did not care, no wonder why I never got a response It is just bad business to ignore an issue and think it will just go away It is a bad idea to advertise something on Groupon and then not offer it on your site It makes it look as though all you are doing is scamming people

We processed a reprint for the customer on January 6, due to customer not receiving the correct orderWe also provided the customer with two promotional codes for future orders, one for $and $for the problems that the customer experienced with their order and to cover any additional costs that were incurred to ship the gift to a different address We feel that the customers’ concerns have been addressed and resolvedThank you, Picture It On Canvas

On 12/21/The customer called to advise that they had not received all their tracking numbersAn email was immediately sent to the customer containing her tracking numbers and the website to track them on.The customer ordered a Wall decalDuring her phone call she advised that she wanted an Acrylic wall panelWe waived the return of the wall decal and issued a refund for the Wall Decal as the customer did not want the productThis was confirmed to the customer via email.Our turnaround times during the holiday season is 7-business before shippingThe shipping method selected by the customer is Standard which is 6-daysThis is was advised to the customer via telephone and can also be located on our website : http://www.pictureitoncanvas.com/shipping-returnsWhen the customer contacted us on the 12/her products were still within their turnaround timeOur shipping prices are shown on our checkout page after the shipping address is enteredThe shipping prices is calculated by weight and destinationOur shipping ranges are also shown in the link above and shows shipping ranges for Hawaii: Alaska, Hawaii and Puerto Rico: $- $59.95If the customer wishes to receive a refund we would be more than happy to issue one once we receive the products back to our returns departmentThis was explained to the customer and she has not contacted us since

left message and were' in contact.Decorate your life! – Picture It On Canvas [redacted] | M-F 9:00am-5:00pm PST

We unsubscribed the customer from our email marketing list per their requestWe followed up via phone and email on December 31, confirming the request was processedWe also followed up with information regarding the unsubscribe option is available to all recipients at the very bottom of the emailsWe believe that we have processed a satisfactory resolution to the customers requestThank you, Picture it On Canvas

I ordered (5) 20xcanvas prints and all are of EXCELLENT quality The frames are robust, the canvas is meticulously folded and the prints, despite some fear because of the "DPI" settings, are stunning All the pictures were moderately cropped, three were shot in RAW, but the other two were cropped from a lower quality setting and they still look perfect, again, in 20"x30" poster size prints I got a pretty darn good deal on them too......$each If you plan to order more than one print and are using a groupon, make sure to call their customer service department and verify that they can ship all the packages together, so as to avoid paying shipping and handling fees

We unsubscribed the customer from our email marketing list per their requestWe followed up via phone and email on December 31, confirming the request was processedWe also followed up with information regarding the unsubscribe option is available to all recipients at the very bottom of the emails.We believe that we have processed a satisfactory resolution to the customers request.Thank you,Picture it On Canvas

We spoke to the customer via phone to discuss order concerns and refund requestWe confirmed refund was processed for $ for shipping due to order received on 12/29/ We offered to contact the company where voucher was purchased on the customers’ behalf for refund; however the customer was very happy with her other blanket that was received by guaranteed date and the quality that a voucher for store purchase on our site was preferredWe emailed customer a gift certificate for a free product and refund on shipping was processed We feel that the customers’ complaint has been resolved to address all concerns Thank you, Picture It On Canvas

We spoke to the customer via phone to discuss order concerns and refundWe confirmed a refund was processed in the amount of $on 12/28/for shippingWe emailed the customer a gift certificate for a free product on our site We feel that the customers’ complaint has been resolved and all concerns were addressed Kind Regards, Picture It On Canvas

It has been a month since I ordered from this companyI was supposed to receive my item by Christmas, and have yet to even receive notice of an order status, other than it was receivedI have paid for an item and no idea where it is, if they will get it to me, etcI have tried many times to contact the company with no luckI feel like I have been ripped off and no one will communicateOthers have had the wrong item shipped to them and this company is doing nothing about itWhat a scamI am writing this so that others can review and stay clear from wasting their money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. They did unsubscribe me from their emails, but they do not have an unsubscribe option at the very bottom of the emails as they stated.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
See attached,
Regards,
*** ***

The representative, ***, was as helpful as he could be, given the parameters within which he has to work1) When I called, I was not allowed to hold for him; was told that he "was taking calls and could not speak to me"I didn't mind holding until he finished the call he was on, but that was not an optionNot sure why another call he might get would have a higher priority than my call attempting to do business w/ this company 2) Wanted to place an order for piecesNo discount available based on quantitySame factors as if I was ordering ten pieces*** gave me a "promo code" which does nothing more than jack the price up to a completely untenable number and then discount it back3) Was told that I would have to pay a $shipping fee on a shipment anyone else would ship for $- $bucks4) On my previous order, I was forced to pay highly inflated individual shipping charges on twenty separate pieces, even if they were all coming to my one addressThought I might get a little more consideration placing an order for piecesNot to be the case5) When I followed up to try to make satisfactory arrangements for a larger order, the rep agreed to call back but never did soOverall, there was never any sense that anyone at Picture It On Canvas gives a hoot about customers"This is our systemWe sock it to youPurchase on our terms or to heck w/ you!" It is a good thing there are alternatives to this kind of businessNo hard feelings; I will just find an alternative and chalk up my efforts to purchase from them to wasted time and new experience

We spoke to the customer via phone to discuss order
concerns and refund requestWe also followed up with an emailWe confirmed
refund was processed for both orders, due to the customer not being happy with the
quality of the printsTwo refunds were processed, one for each
order
Order#- $and Order#*** - $We explained
that we could not cancel the order on 12/when customer contacted us, because the
order shipped on 12/We explained the resolution requirements for the size chosen
and further explained our print quality meter for future orders. We also provided the customer with a
promotional code for their next order and offered to review images for size
recommendationsWe feel that the customers’ concerns have been addressed
Thank you,
Picture It On Canvas

We processed a reprint
for the customer on January 6, due to customer not receiving the correct
orderWe also provided the customer with two promotional codes for future
orders, one for $and $for the problems that the
customer
experienced with their order and to cover any additional costs that were
incurred to ship the gift to a different address We feel that the customers’
concerns have been addressed and resolved Thank you,
Picture It On Canvas

AwfulTotal rip offI could have had the photo printed for $from Snap Fist looked NOTHING like a picture on canvas*** ***