Picture It On Canvas

Hello,Thank you for your query.For Order#*** no *** code was used on the order but a Picture it on Canvas promotional code 65OFFMETALS for 65% off a metal print orderA full refund of the amount paid was issued on 6/15/2017.On 4/the customer contacted us regarding a delay in her order
Production was contacted and shipping was upgraded to express.On 5/the customer contacted us as they were not happy with the print and we requested images.On 6/the customer sent in images showing the error and we offered to issue a reprint (at no charge to the customer) and the customer accepted.On 6/the customer contacted us advising that the same error occurred with the replacement and requested a full refundA full refund was issued and captured by their financial institution on 6/15.On 7/the customer contacted us advising that she had purchased a *** code through *** for our website but does not wish to use itAs this coupon was purchased through ***.com and not pictureitoncanvas.com we are unable to issue a refund for this coupon as it was not purchased through usThe customer will have to contact *** customer supportPicture It on Canvas customer support contacted *** customer support who also confirmed thisThis was explained to the customer on 7/while also offering to help the customer place an order for a different item if they did not want to purchase a metal print due to previous problemThe customer has not contacted Picture it on Canvas since then.Thank you for your time.If you have any other queries, please do not hesitate to contact me.Kind regards,*** | Customer Supportwww.pictureitoncanvas.com***

We contacted customer and discussed both ordersCustomer requested a reprint be done for order (***) due to the size being slightly offWe have initiated a reprint for this order We have processed a refund for order (***) per the request of the customer Customer has reached and
contacted
Regards,
*** ***
(858) 679-

We spoke to the customer via phone to discuss order
concerns and refund requestWe also followed up with an emailWe confirmed
refund was processed for both orders, due to the customer not being happy with the
quality of the printsTwo refunds were processed, one for each order
Order#
- $and Order#*** - $We explained
that we could not cancel the order on 12/when customer contacted us, because the
order shipped on 12/We explained the resolution requirements for the size chosen
and further explained our print quality meter for future orders. We also provided the customer with a
promotional code for their next order and offered to review images for size
recommendationsWe feel that the customers’ concerns have been addressed
Thank you,
Picture It On Canvas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I received a call from Picture It On Canvas on Friday, January 15, 2016.  They offered a voucher to me for my inconvenience which I accepted.  This was actually more than I was looking to receive so I am completely satisfied with their actions regarding my complaint.
Thank you so much for your assistance.
Regards,
[redacted]

I ordered (5) 20x30 canvas prints and all 5 are of EXCELLENT quality. The frames are robust, the canvas is meticulously folded and the prints, despite some fear because of the "DPI" settings, are stunning. All the pictures were moderately cropped, three were shot in RAW, but the other two were cropped from a lower quality setting and they still look perfect, again, in 20"x30" poster size prints.
I got a pretty darn good deal on them too......$34.98 each. If you plan to order more than one print and are using a groupon, make sure to call their customer service department and verify that they can ship all the packages together, so as to avoid paying 5 shipping and handling fees.

We spoke
to the customer via phone to discuss order concerns and refund request. We confirmed
refund was processed for $ 3.99 for shipping due to order received on 12/29/15.
We offered to contact the company where voucher was purchased on the...

customers’
behalf for refund; however the customer was very happy with her other blanket that was received by
guaranteed date and the quality that a voucher for store purchase on our site was
preferred. We emailed customer a gift certificate for a free product and
refund on shipping was processed.  We
feel that the customers’ complaint has been resolved to address all concerns.
Thank you,
Picture It On Canvas

Hello, I have confirmed with [redacted] that this customer purchased her [redacted] in 2012. The [redacted] code expired on November 7th 2012, and this is clearly stated on the [redacted] voucher. I have included a screenshot of the customers [redacted] voucher which they had provided to us.  Per the...

terms and conditions of her [redacted] voucher, the promotional value expires but the paid amount does not. This can be seen in the terms and condition of the customers [redacted] voucher which the customer provided.  We have issued a coupon code to the customer for the amount paid for the [redacted]. Kindest regards,

We spoke to the customer via phone
to discuss order concerns and refund. We confirmed a refund was processed in the
amount of $34.95 on 12/28/15 for shipping. We emailed the customer a gift certificate for a
free product on our site..  We feel that the customers’
complaint has been resolved...

and all concerns were addressed.
 
Kind Regards,
Picture It On Canvas

We unsubscribed the customer from our email marketing list per their request. We followed up via phone and email on December 31, 2015 confirming the request was processed. We also followed up with information regarding the unsubscribe option is available to all recipients at the very bottom of the...

emails.
We believe that we have processed a satisfactory resolution to the customers request.
Thank you,
Picture it On Canvas

We have confirmed with [redacted] that the voucher was purchased before November 7th 2012. We have advised the customer to contact [redacted] customer support so they can receive their own confirmation about this matter.

We processed a reprint
for the customer on January 6, 2016 due to customer not receiving the correct
order. We also provided the customer with two promotional codes for future
orders, one for $110.00 and $25.00 for the problems that the customer
experienced with their order and to cover any...

additional costs that were
incurred to ship the gift to a different address.  We feel that the customers’
concerns have been addressed and resolved. Thank you,
Picture It On Canvas

I purchased an online deal from the company in order to buy a gift for a family member for Christmas. The deal was bought in November. I regularly work with computers both personally and professionally, and yet by mid-January I was unable to work with the website to upload a picture of high enough resolution to satisfy the requirements. I had photographs taken specifically in order to increase the DPI as requested and yet even these did not satisfy the website. I used multiple programs to create collages and higher-quality compilations but none would even meet the minimum requirements per the website. Conversely, when I finally bought an identical deal from a competing company two months later, it took me a matter of minutes to upload (the same) photos and order the product. I have requested a refund and am very disappointed. I cannot speak to the quality of their customer service or their products, but their website (the first impression in modern day business) was enough to discourage me from working with them again. I sincerely hope it is an issue they can resolve quickly.

The
customer purchased a promotional package deal that included an 8"x10"
canvas. The amount paid for the canvas was $5.00. The customer purchased two
packages that would allow them to place two separate orders for
8"x10" canvases with shipping not included. Customer inquired about
combine...

shipping on July 2, 2014 and our customer service confirmed shipping could
not be combined on July 3, 2014.  Customer contacted us back on July 15,
2014 when the promotional value had already expired; our customer service agent
apologized for not being able to extend expired vouchers because they had
expired. Explained the expired vouchers could still be redeemed towards any of
our products.
When the
vouchers were purchased terms and agreement of the promotion were as
followed.  Must redeem canvas online by July 7, 2014. One custom
8"x10" thin-bar (0.75") photo canvas; shipping not included.
Must use promotional value in 1 visit and valid for one image only. Voucher is
non-transferable.
We have
contacted the customer and addressed concerns. We reviewed the details of the
promotion and explained the expired amount of coupons could be redeemed for any
of the products. We have extended the customer to ability to redeem her two
expired vouchers in for two 8"x10" canvas prints. We believe this to
be a satisfactory resolution for the customer. 
 
Thank
you,
 Picture
it on Canvas

horrible service. ordered an item in December on the 11th. it is now march 23rd and I still do not have my canvas. I called customer service many times within these months and each time they claimed they had resolved the issue or were working on it. still no canvas and no results!

I hate posting "bad/negative" reviews only because it may just have been my experience that wasn't that great... Welp I see I am not the only one who has had some issues with this company. It would have been nice to get my order before Christmas, as advertised, it would have been even better if their website actually offered the product I thought I was purchasing on Groupon, and what would have really made my day was being treated with respect and dignity. I purchased a Groupon and was charged 6 times the amount I paid on Groupon, after it was all said and done, and have yet to receive what I ordered. I received a partial refund but nothing more... I tried contacting them directly only to be met with attitude. Both times I called the company I got the same rude young lady, she recognized who I was, even admitted to receiving my email but just did not care, no wonder why I never got a response... It is just bad business to ignore an issue and think it will just go away. It is a bad idea to advertise something on Groupon and then not offer it on your site. It makes it look as though all you are doing is scamming people.

The
customer purchased a promotional package deal that included an 8"x10"
canvas. The amount paid for the canvas was $5.00. The...

customer purchased two
packages that would allow them to place two separate orders for
8"x10" canvases with shipping not included. Customer inquired about
combine shipping on July 2, 2014 and our customer service confirmed shipping could
not be combined on July 3, 2014.  Customer contacted us back on July 15,
2014 when the promotional value had already expired; our customer service agent
apologized for not being able to extend expired vouchers because they had
expired. Explained the expired vouchers could still be redeemed towards any of
our products.
When the
vouchers were purchased terms and agreement of the promotion were as
followed.  Must redeem canvas online by July 7, 2014. One custom
8"x10" thin-bar (0.75") photo canvas; shipping not included.
Must use promotional value in 1 visit and valid for one image only. Voucher is
non-transferable.
We have
contacted the customer and addressed concerns. We reviewed the details of the
promotion and explained the expired amount of coupons could be redeemed for any
of the products. We have extended the customer to ability to redeem her two
expired vouchers in for two 8"x10" canvas prints. We believe this to
be a satisfactory resolution for the customer. 
 
Thank
you,
 Picture
it on Canvas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied with this response as I do not believe this company without them showing proof. They have lied to me before so I do not believe their claims. I was told this [redacted] was purchased in December. They are claiming otherwise. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I received a call from Picture It On Canvas on Friday, January 15, 2016.  They offered a voucher to me for my inconvenience which I accepted.  This was actually more than I was looking to receive so I am completely satisfied with their actions regarding my complaint.Thank you so much for your assistance.
Regards,
[redacted]

We spoke
to the customer via phone to discuss order concerns and refund request. We confirmed
refund was processed for $ 3.99 for shipping due to order received on 12/29/15.
We offered to contact the company where voucher was purchased on the customers’
behalf for refund; however the customer...

was very happy with her other blanket that was received by
guaranteed date and the quality that a voucher for store purchase on our site was
preferred. We emailed customer a gift certificate for a free product and
refund on shipping was processed.  We
feel that the customers’ complaint has been resolved to address all concerns.
Thank you,
Picture It On Canvas

We spoke to the customer via phone
to discuss order concerns and refund. We confirmed a refund was processed in the
amount of $34.95 on 12/28/15 for shipping. We emailed the customer a gift certificate for a
free product on our site..  We feel...

that the customers’
complaint has been resolved and all concerns were addressed.
 
Kind Regards,
Picture It On Canvas