Pier 40 Self Storage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I don't think that Relocation r us understands what I am saying I am accusing them of flat out going shopping in my belongings I trusted them to moveThey are theives and the biggest their is Ryan, he has lied to me and stolen my property and my moneyThey are to stupid to understand what they are being accused ofI don't think that the Revdex.com is doing anything to actually solve the problem eitherThe delivery is a very small part of this complaint and I refuse to go back and forth if someone would like to speak to me please call me at [redacted] thanks for wasting my time [redacted]

Everyone in our office from our managers to our customer service team and sales reps have been in constant contact with Mr& Mrs***The customers have called every day and have even verbally abused our staffWe have informed the customers that their items are in transit and we even gave them the direct number to reach the driverIt is stated in an email that was sent the day after the pick up as well as in the Estimate/Order for Service (please see attached) that all Mid-West moves have an ESTIMATED delivery of 7-business daysIt also states that “Relocation R Us has up to a total of business days for delivery of household goods to all states by law.” Unfortunately, due to the hurricane, we did have many delays and we apologize for the inconvenienceWith that being said we are a few days behind the business daysEven with the hurricane we are still within the legal delivery time frame of business daysAgain, the items are in transit and Mr& Mrs [redacted] have been given the driver’s direct contact numberAt this point, the driver will be the one with the most updated delivery informationThe driver will also contact the customer hours prior to the deliveryThank youI agree to the cancellation policy and estimate and hereby confirm my signature on the following document: Name: [redacted] Email: [redacted] @ [redacted] .com Signed Date: Tuesday, 09/20/- 15:42:ESTIP Address: ***.**.**[redacted] Internet Browser: Chrome Delivery times: All East Coast Moves- Estimated delivery between 3-business days All West Coast moves- Estimated delivery between 14-business days All Mid-West moves- Estimated delivery between 7-business days The following states WA, OR, ID, MT are 14-business days for deliveryPlease be advised that Relocation "R" Us has up to a total of business days for delivery of household goods to all states by lawThe time table for delivery begins on the first available date in which you can receive your delivery at your final destination provided

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Once again, I have received NO communication from RelocationRus regarding the missing itemsFrom the beginning Everything was initiated by meI have filed a case with CSI, regarding damage and missing items, they tell me it can take up to days to "process", with no clue as to compensation or resolutionThey misled and or lied from the beginning, and continue to just deflect rather than man up and admit they handled my move very badlyI just want a quick resolution, I have already had to replace three things they broke or did not deliverRegards, [redacted]

We have been in touch with Mr [redacted] and have relayed the same information that was in the previous written Revdex.com response as follows: The list of missing items has been sent to our warehouse manager, we will search the warehouse and when the delivery truck returns from its trip we will be sure to check the delivery truck also for any missing itemsWe will be in touch with the customer regarding the missing items as soon as we have an updateAs far as the damaged items, the claims process through CSI will have to be followed but we will do what we can to get the claim expeditedOur supervisor, Carl, will be in touch with Mr [redacted] again next weekThank You

Although we apologize for any inconvenience that Mr [redacted] may have experienced we will present only factsPlease see supporting documentationWe will address three primary concerns"we arrived late at night"Our office continually spoke with Mr [redacted] on December 27th (scheduled pick up date) to inform him that our driver was running behind scheduleOur drivers GPS would not locate Mr [redacted] s home in the remote locationWe offered to come first thing the following morningUltimately he preferred to have the move performed that eveningFor this we do express apology"Price increase"Our office prepared a binding estimate based on cubic feetUpon arrival informed Mr [redacted] that he had more furniture and more boxes to be movedThe volume of his shipment grew to cubic feetHe understood, agreed, signed and authorized us to perform this work(Please see signed bill of lading)"late delivery"Mr [redacted] states that he "called our office time"We agree, and we spoke with him on each and every single occasion, keeping him completely in the loop with his delivery expectationWe never made one single excuse that Mr [redacted] claimed we made (flat tire etc)There was zero reason for an excuse on our endHis shipment was not delivered lateHis shipment was delivered exactly on timePlease see top right corner of signed bill of lading (section titled 1st available date of delivery)Mr [redacted] requested his shipment delivery window to start on 12/29/We arrived and successfully delivered on 01/05/January 5th was the 6th business dayTechnically the 5th business day if we were to count Jan1st as a holidayPlease see highlighted section of attached document titled " [redacted] "We clearly and upfront, prior to reservation outline our delivery windowsThis shipment was picked up and delivered on timeMr [redacted] was an extremely difficult customer to work withWe did our best to handle his demanding needsUpon arrival late at night December 27th after finding out that his shipment was times the anticipated size, we had our crew work until 3am to complete the moveBy the time our crew arrived back at our warehouse, it was 6am the following morningThey performed nearly a hour work day to complete his pick upOn delivery January 5th Mr [redacted] repeatedly contacted our office to get an EXACT time of arrivalWe explained there was snow on the road, we were putting chains on our truck tires and projecting to drive through the snowDespite safety hazard to our crew, we took it slow , arrived and completed the moveAlthough Mr [redacted] expresses his dissatisfaction our position is one that we bent over backward to perform his move and we therefore will not entertain the idea of compensationMr [redacted] is free to reply to the Revdex.com that he is "not satisfied" with our responseHowever our position is final

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like for Relocation R US to pay for the damages done to my dresser and my missing bedstuds Regards, [redacted]

We would like to apologize if Mr [redacted] feels as if we lied about everything when it came to his moveRegarding the cubic feet, the customer was quoted for 368cf but when we arrived the customer ended up having an additional cubic feetWe only charge for the space being used on the truck, the customer must agree to the additional cubic feet before we load the items onto the truckWe apologize if this was not explained better at the time of pick upRegarding the safe, the quote was only for a standard safe that would take up cubic feetWhen we arrived, the safe was much bigger than anticipatedWe apologized about not being able to take this safe but it was not possible on our endThe customer was not charged by us for thisRegarding the delivery time, it was stated in the estimate that was signed prior to the pick up as well as in the contract and in the email sent the day after the pi(please see attached documents) that there was a 3-day estimated time frame, however we legally had business days to deliverDelivery took place within that time frameWe do apologize that we were unable to arrive within the estimated time frame of 3-business daysRegarding the replacement cost, please see the attached signed Bill of LadingOn the left side of the contract the customer opted for “Option 2”Option states the following: “Waiver of Full (Replacement) Value ProtectionThis lower level of protection is provided at no additional cost beyond the base rate; however, it provides only minimal protection that is considerably less than the average value of household goodsUnder this option, a claim for any article that may be lost, destroyed, or damaged while in our mover’s custody will be settled based on the weight of the individual article multiplied by centsFor example, the settlement for an audio component valued at $that weighs pounds would be $(pounds time $0.60) We try our best to make everything clear in the estimate provided prior to the move and on the Bill of Lading (contract) that is provided at the time of the moveIt was never our intention to lie or deceive the customerIf the customer has any further questions or concerns, we can be reached at ###-###-####If the customer needs help with filing a claim, our claims department (CSI) can be reached at ###-###-####Thank You

To answer ***'s question; at the end of the route, the driver brings back the items he has on the truck back to the warehouse, when they come back to the warehouse that is when the customer(s) will be informed that we have the missing item(s)The driver does not take a straight route to Texas and back, the driver can make many stops on the way there and backHe would not be able to drop off the missing item himself, nor would we make it the driver’s responsibility to send the box via UPS or any other mail carrying serviceWe did search our warehouse and truck for ***’s box, unfortunately it was not foundThere are inventory stickers that match each customer’s belongings, that inventory sticker is placed on the inventory sheet and we can look at that sheet, check that inventory sticker color and number, and use that to see if it matches any of the missing boxes we have in our warehouse or truck from that tripSince we could not locate the missing item, we informed [redacted] to move forward with a claim for reimbursementThe claim is currently being processedWe will do what we can to expedite this claims process for the customer.Thank You

Attached are two supporting documentsFirst document titled " [redacted] JPG"This is a signed Bill Of LadingWhich is the binding contract of final services and chargesThis document shows all services agreed upon and signed forIncluding pricing and delivery informationIn the top right hand corner of the Bill Of Lading you will see "first available delivery date"The date selected by our customer was 10/12/The first available delivery date refers to the first date any customer can receive their shipmentMeaning, we can NOT deliver any earlier than this selected dateFrom the first date available selected for delivery we estimate 3-business days for arrivalOur projected delivery date for this shipment as per our driver is Thursday 10/20/This will be the sixth business dayOur supervisor Carl has already reached out to Ms [redacted] to notify her of delivery expectationPlease see second supporting document titled " [redacted] OFS"This is our order for serviceThe document signed and agreed upon terms and conditions at the time of reservation, prior to move datePlease see highlighted sectionsEach section clearly outlines the delivery time framesWe apologize if Ms [redacted] is in an uncomfortable position while awaiting the arrival of her furnitureWe are moving all of our south east deliveries as fast as possiblePlease keep in mind that the south east (including **, **, **, and **) experienced a hurricane last week which delayed all deliveriesEven with the delays caused by a hurricane out of our control, we were still able to deliver all shipments in our ORIGINAL agreed upon windowMs [redacted] has direct contact information of our supervisor Carl and will kept informed until delivery

The contract said if necessary they will use a shuttle and we will have to pay $Well, a shuttle wasn't necessary because the man on the phone said he didn't want to get a parking ticket for his truckI told him there was a HUGE parking spot right in front of the buildingI told him this and he said he'd "get back to me" he texted me back "final offer: $for shuttle." Do you think I was going to say no after he had our possessions on his truck? This was bogusI deserve at least $for the shuttleThe wording needs to be changed in their ridiculous contract #neveragainrelocationsrus

We apologize for going against the Revdex.com Code of Business Practices, we were truly unaware that this was a violationA settlement agreement is a form we used prior to being accredited by the Revdex.com in attempt to have a mutual agreement in writing to benefit both the customer and ourselvesWe will no longer use that form for our settlements now that we are aware that it is against the Revdex.com ethical practices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have tried numerous times to utilize the website for my claim and lossThere is no space to add items that are not already predefined I am requesting to have a manager call me directly and take my claim over the phoneI feel as a senior citizen I am being taken advantage of and I want to settle this once and for allPlease do not closed my complaint until I get resolution Please
Regards,
*** ***

Our cancellation/refund policy states the following: Cancellation/Refund policy: Any move cancelled prior to business days to the ORIGINAL date of the move, a full refund will be providedAll refund requests must be sent in writing to [email protected] three business days prior
to original scheduled move dateIf the move is cancelled within business days or less, no refund will be providedIf your move date needs to change this will not incur any additional charges and your deposit will be transferred to the new move dateShould you choose to cancel your move with Relocation "R" Us on or after your scheduled "move out" date, a minimum of 50%from the total estimate will be needed as a cancellation fee*** signed and agreed to this policy on March 2nd, Please see the following: Electronic Signature I agree to the below Cancellation/Refund policy: Moves cancelled at least business days prior to the ORIGINAL move date will be provided a full refund (if cancellation request is LESS than business days from the ORIGINAL scheduled move date the deposit is automatically non-refundable)If services are rejected or declined on the day of pick up no refund will be providedIf your move date needs to be changed no additional charges will be incurred and your deposit will be transferred to the new move dateI agree to the cancellation policy and estimate and hereby confirm my signature on the following document: Name: *** *** Email: *** Signed Date: Thursday, 03/02/- 18:14:ESTIP Address: *** Internet Browser: *** *** sent the cancellation at 11pm on Saturday, March 25th and it was received and processed on Monday March 27th***’s move date was scheduled for Wednesday March 29th with a backup date of Thursday, March 30thThe cancellation email would’ve had to been sent by Friday March 24th to be at the 3-business day mark

We have been in touch directly with the customer regarding his concerns and we believe that the customer is now satisfiedWe will continue to stay in touch with Mr*** if he has any further concerns

No additional compensation will be issued outside of CSI's evaluation of this claimAny additional insurance above the standard valuation coverage must be purchased through a third party prior to any move

Ms*** we truly apologize for both the experience of your move and the lack of communication from our companyThank you for contacting the Revdex.com in regard to your issuesI notice that you expressed several concerns to GerryUnfortunately Gerry passed away unexpectedly and it has thrown our
whole office and staff for a loopNot only have we dealt with the tragedy of our friend and co worked but as a result we have been left with the task of following up with all of his customersOur company thought that we addressed all of his outstanding issuesWe apologize for assuming that your complaint was resolvedWe would hope that the Revdex.com's involvement may not be necessary in coming to a fair resolutionOne of our customer support specialists will reach out to you shortly to personally handle and make restitution to all of your claimsIn the meantime you can feel free to reach us at *** Thank you for your patience and allowing us to make your situation right

As stated in the original complaint, Relocation R Us came to our house as scheduled on the day of our move. Before they would begin our move, the stated our move was underestimated and demanded an
additional $to cover the cost of the move. Relocation R Us provides estimates over the phone and not an in-person estimate. Not having time to shop for another carrier, I was forced to pay the additional fee. To complicate matters, Relocation R Us did not bring a truck large enough for our move. Once it was full, they did not offer to bring another truck. The crew leftAt that time I had to rent a U-Haul truck, costing $1019. My moving costs became $more that budgeted. Relocation R Us did call me and offer a settlement of $500. I countered their offer and asked them to reimburse me for the cost of the U-Haul truck I had to rent to move my family out of state. They have not called me back. I would like to resolve this issue with Relocation R Us. I'm willing to compromise from the original $I requested and will accept $to cover the cost of the U-Haul. However, I feel $is not sufficient restitution for the nearly $I spent out of pocket for their mismanagement of the situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
The only thing that they are offering is to replace our tv however they are replacing it with a $tv where we paid $for oursIt still doesnt resolve the fact that they offered to discount our move and give us a refund and they still arent doing thatThen not only did they lose our tv they charged us $to wrap it and they arent event refunding us that, so no my wife and I are not satisfied at allSO I guess it looks like we might just have to hire an atoorney after all
Regards,
*** ***

Our customer service manager has attempted to contact the customer directly via phone and emailWe would like the opportunity to speak with the customer and come to a mutual agreementThe Customer Service Manager can be reached at ###-###-####We look forward to hearing from the customer to see
how we can resolve this matterThank You

Please contact CSI Pros at 1-877-274-in regard to your complaintCSI will evaluate the compensation owed after a formal grievance has been filed