Pier 40 Self Storage

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Once again, I have received NO communication from RelocationRus regarding the missing items. From the beginning Everything was initiated by me. I have filed a case with CSI, regarding damage and missing items, they tell me it can take up to 120 days to "process", with no clue as to compensation or resolution. They misled and or lied from the beginning, and continue to just deflect rather than man up and admit they handled my move very badly. I just want a quick resolution, I have already had to replace three things they broke or did not deliver. Regards,
[redacted]

Attached are two supporting documents. First document titled "[redacted]JPG". This is a signed Bill Of Lading. Which is the binding contract of final services and charges. This document shows all services agreed upon and signed for. Including pricing and delivery information. In the top right hand...

corner of the Bill Of Lading you will see "first available delivery date". The date selected by our customer was 10/12/2016. The first available delivery date refers to the first date any customer can receive their shipment. Meaning, we can NOT deliver any earlier than this selected date. From the first date available selected for delivery we estimate 3-7 business days for arrival. Our projected delivery date for this shipment as per our driver is Thursday 10/20/2016. This will be the sixth business day. Our supervisor Carl has already reached out to Ms. [redacted] to notify her of delivery expectation. Please see second supporting document titled "[redacted]OFS". This is our order for service. The document signed and agreed upon terms and conditions at the time of reservation, prior to move date. Please see highlighted sections. Each section clearly outlines the delivery time frames. We apologize if Ms. [redacted] is in an uncomfortable position while awaiting the arrival of her furniture. We are moving all of our south east deliveries as fast as possible. Please keep in mind that the south east (including **, **, **, and **) experienced a hurricane last week which delayed all deliveries. Even with the delays caused by a hurricane out of our control, we were still able to deliver all shipments in our ORIGINAL agreed upon window. Ms. [redacted] has direct contact information of our supervisor Carl and will kept informed until delivery.

A supervisor, Jason, has been in constant telephone communication with this customer to come to a mutual agreement.