Pierce Property Management

Pierce Property Management has been taking care of my rental properties for over ten years and I am beyond satisfied with their professionalism, courtesy and expertise. I highly recommend their services.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have gotten no pictures of what they claim are damages made*** has not been replaced on this matter, and what they are charging me for is bogus charges
Regards,
*** ***

We have reviewed the complaint and the file.  At this time, we do not have the final figures of what is owed or may be refunded.  The security deposit disposition has not been finalized.  Once it is finalized, we will send this to the previous tenant with copies of invoices for work...

that was done.  Our property managers can furnish pictures and will discuss any charge disputes with the tenant.  Two property managers conducted the move out walkthrough.   There was no charge for cutting a bush. Upon request prior to turning in keys or when keys are turned, property managers will notify the tenant when the walkthrough is being completed.  This request was made over a week after the keys were turned in and work had begun.  Once the disposition is completed and a final accounting is done, we will be able to provide the tenant with more accurate figures and work to resolve her dispute.

We have reviewed the complaint and the file.  At this time, we do not have the final figures of what is owed or may be refunded.  The security deposit disposition has not been finalized.  Once it is finalized, we will send this to the previous tenant with copies of invoices for work...

that was done.  Our property managers can furnish pictures and will discuss any charge disputes with the tenant.  Two property managers conducted the move out walkthrough.   There was no charge for cutting a bush. Upon request prior to turning in keys or when keys are turned, property managers will notify the tenant when the walkthrough is being completed.  This request was made over a week after the keys were turned in and work had begun.  Once the disposition is completed and a final accounting is done, we will be able to provide the tenant with more accurate figures and work to resolve her dispute.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have gotten no pictures of what they claim are damages made. [redacted] has not been replaced on this matter, and what they are charging me for is bogus charges.

Regards,

We have attempted to resolve this complaint with what we felt was a very fair compromise by offering the tenant over half of the monies that they requested being reimbursed.   The owner of the property offered to reimburse for the maintenance bill of $76.54 to help resolve this complaint.   The cleaning charge that was billed is what the cleaners billed for their services.  We are unable to give figures when doing a move out on exact cleaning costs; we can only estimate and quote the charge per hour, but we cannot give an exact figure as the vendor does the actual work.  The tenant also indicated that the home was already dirty, however, the property condition report filled out by the tenant does not indicate the home was dirty.  With regards to request for the lease break fee to be reimbursed, the lease which was signed clearly states the $200.00 charge for a lease break fee.  Although the charge is valid, we have offered to reimburse 1/2 of this charge in an attempt to compromise and settle this dispute.  We feel our offer of $176.54 of the $316.54 requested is a fair attempt to settle this dispute.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 

Regards,

 I emailed [redacted] from Pierce Property Management, but she was unable to provide a solution.  I am still waiting for her to email or call me and let me know what Pierce is willing to do to resolve this complaint.  I only have 7 days to accept or reject or the complaint will be closed, so I must reject until I hear what they have to offer.

I lived in the same apartment for over 13 1/2 years. I'm quiet, I don't smoke, I don't party. I don't no pets and numerous times I paid my rent THREE to FOUR months ahead.

I was on month to month rent for many years and as said above my rent was always paid early.

On Monday 6-27-16 my mail carrier handed me a certified letter from PPM. I made a joke saying, "I wonder what I've done wrong now?" When I went into my home and opened the envelope I was literally shaking. I was told I had "one month to get out." I was in complete shock and NO reason was given whatsoever, even to this day,

I was mortified. It ruined my summer, I spent a large portion of it on my laptop daily, trying all kinds of websites attempting to find anywhere within my price range to look at and hopefully move into. I had to get around 80 boxes as time went on, wash my walls, drywall the small holes and paint parts of the walls that had nail holes in. The apartment was cleaner when I moved out than when I moved in.

I asked Gina at PPM twice on the phone and once on our Friday 7-29-16 walk through, "What had I done wrong and why was I being kicked out." She flatly refused to tell me.

What a way to run a business and after all those years of keeping my apartment clean, paying rent on time, not smoking and being a good tenant I'm treated like a piece of garbage and tossed out of my home.

I have forewarned many people not to even think about using PPM since this experience (and numerous folks knew this already). Even when I met my new landlord on Monday 7-18-16 when he came out from OH, he had intentions of using a different property management company to the one he had used for many years. Before he left my new apartment I said, "Whatever you do, don't go with PPM."

All I can do is to do my best to forewarn anyone out there of this horrible company.

First of all, I would like to explain to you some difficulties with Pierce Property. The 2-1/2 years before they took over for property management we only ever had one issue with RAM enterprises, our former property manager. That was when I once forgot rent. And we took care of the issue and moved on.

Within the first month we had issues with Pierce Property management. With RAM we had a 5 day grace period for paying rent. My wife called Pierce Property and was told we had a 3 day grace period. My wife paid rent within the 3 day grace period. The next month she was going to pay within the 3 day grace period and noticed we had been charged late fees for the previous month. We then received a phone call asking why we were late with rent and threatening late fees. My wife explained that she had called Pierce Property and they had told her a 3 day grace period. They then said that our contract stated that rent be paid on the first of the month and they didn't know who to believe.

Their office people are very rude. There was no conversation. They didn't want to listen to our side of the story. We basically received a hard threat to pay our rent on time or else. ANY TIME we spoke with Pierce Property we were treated very rudely. I don't understand how they can consider that customer service.

I believe a large part of it was that RAM enterprises gave us a contract that we signed for a year lease at a much lower rent rate than Pierce Property wanted. RAM enterprises then did NOT inform Pierce Property of this lease until after they sold the property. I believe Pierce Property took out their frustration with RAM on us. As if RAM's rental agreement was our fault. Our landlord moved in to the unit next to us which added another level of stress. Her and her family were extremely rude.

I woke up around midnight one night to knocking at the door. It was my neighbor (land lord) complaining that someone was kicking the wall all night and had been doing so for a while. I discovered it was my 2 year old daughter and dealt with the issue. This was the ONLY time I was told about this, although our neighbor (land lord) said it had been happening for a while. That same day we received a "disturbing the peace with our neighbors" notice. Which was conveniently fast. Probably because our neighbor was our landlord. We were given no prior warning, which would seem to me to be the neighborly thing to do. My poor wife had to deal with 3 kids and the fear of a second offense within the notice's 10 day period.

My wife wrecked our car. She temporarily parked it in the dirt on the side of the driveway, in case it was leaking fluids. The NEXT DAY we received a notice in the mail with a picture of the car, telling us we were in violation of something.

I caught our neighbor (landlord) yelling at my children one night (ages 5, 4 and 2) for riding their bikes on the sidewalk. She didn't see me because I was getting something out of the van. She calmed down quickly when she saw me. Something about a 10 PM noise curfew, which I didn't know applies to kids outside for a few minutes while their dad gets something out of the car. I wonder what she would have done if I hadn't been there. She came to my side of the duplex and right up to my children. At first I didn't know who she was. I was concerned for my children's safety.

My wife tried to inform our neighbor's (land lord's) husband to be careful as she had seen a black widow in the entry way. He very rudely brushed her off. Very rude people.

We also received a 30 day vacate notice with no option to continue to rent. I don't understand what we did to their company or to the landlord or property owner to be so rudely treated.

They want to charge us more than double our deposit for exorbitant yard and painting fees (almost $600). Also $148 for parts and labor to replace blinds that weren't broken when we left and 2 broken toilet seats among other things. We were charged $200 for carpet cleaning fees which we are ok with as we had a couple good spills but then on top of that they slapped a $300 carpet damage flat fee that is mysteriously nowhere in our contract.

To emphasize again, we never once had a single complaint in 2-1/2 years with our prior property manager. Within the first month we had issues with Pierce Property. And they continued until they refused us the option to continue our lease.

We have reviewed the complaint and the file, including the lease, the initial property condition report and other documents.   The property condition report filled out by the tenant did not indicate the home was filthy or dirty, only some scuff marks on some doors.   We also reviewed...

the signed lease which indicates the fee for breaking a lease and that the tenant is responsible for rent until it is rerented or the lease expires.   The tenant is also responsible for the utilities and, as it was winter, it was necessary to turn the heat on to prevent pipes from freezing and breaking.   Property managers are unable to give exact prices for work; only an estimated guess.   All work is done by independent vendors.  We have been in contact with the owner and will be glad to meet with the tenant to try to work out a resolution that will be satisfactory to all parties involved if they would like to contact [redacted] or myself.

We have requested the tenant contact us as we would gladly set up an appointment to meet with her to discuss her questions and concerns.  We sent the pictures today to the past tenant showing items which needed cleaning and some damages to the property with a letter from the second property manager who was also at the move out walkthrough.  We also are sending copies of invoices from independent vendors for cleaning, patching and painting, yard clean up and carpet cleaning.  The invoice from the cleaner lists the items cleaned and also noted on their report that there was alot of pet hair.  We would be glad to meet with her by appointment and go over the pictures, invoices, move in report and any other items to answer questions and help resolve this dispute.

This company charged bogus cleaning/painting from my deposit. They charged $200.00 for cleaning even though the person doing the walk through never mentioned or stated what needed to be cleaned. More than $1100.00 was taken out from my deposit to pay for power wash, painting, and cleaning which was not mentioned during the walk through.

My experience with Pierce Property Management was very positive. They found good tenants, saw that the property was well maintained,answered my questions promptly, had excellent book keeping and the property management specialists were knowledgeable and helpful.I would definitely use them, again if I were wanting to rent a property.

I have been a property owner in Prescott for years but live out of State. I was so lucky to have chosen Pierce Property Management to manage my rentals. [redacted] and the crew at PPI have always been extremely professional. I always feel like they care for my properties as "their own" Never a down time between vacancies. Great Tenants every time. Properties maintained on schedule and things fixed promptly and frugally. I am grateful there are still Companies out there that are run beautifully, cohesively and with pride and integrity for both the Owner and Tenant. Keep up the GREAT work!

Review: My name is [redacted]. I rented [redacted] from pierce property management. I turned my keys on 3/31/15. With a 30 day notice. The property managers name is [redacted]. The company is trying to keep my deposit of more than $1000.00 and claim I owe them more money to repair damages to the property. When I left the property it was in excellent condition except for 3 small holes behind 2 doors and in the master bath. I did not know how to repair them. Me and my 3 children cleaned every surface of the house with Clorox bleach wipes, the floors were cleaned, the walls were washed, the cupboards were all empty and wiped clean. The house was immaculate. I even cleaned the carpets with a professional carpet shampooer. According to [redacted] the house had an unauthorized pet, there was blood in the house, the house needed a complete paint job, the garage had been damaged(I rarely even went into the garage). In the front of the house was a large purple flowering bush that attracted massive amounts of bees. I cut the plant very low because it was in front of my children's bedroom window. I had permission from pierce property to take care of all pests on the property. I am being charged for the bush being cut .Desired Settlement: I understand I will not receive all of my deposit back but would like to have some of my money returned. I tried to work with [redacted] but found this to be impossible, she refused to allow me a walk through of the property, and was unprofessional and unreasonable. I would like to have someone else to work with me on this dispute.

Business

Response:

We have reviewed the complaint and the file. At this time, we do not have the final figures of what is owed or may be refunded. The security deposit disposition has not been finalized. Once it is finalized, we will send this to the previous tenant with copies of invoices for work that was done. Our property managers can furnish pictures and will discuss any charge disputes with the tenant. Two property managers conducted the move out walkthrough. There was no charge for cutting a bush. Upon request prior to turning in keys or when keys are turned, property managers will notify the tenant when the walkthrough is being completed. This request was made over a week after the keys were turned in and work had begun. Once the disposition is completed and a final accounting is done, we will be able to provide the tenant with more accurate figures and work to resolve her dispute.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have gotten no pictures of what they claim are damages made. [redacted] has not been replaced on this matter, and what they are charging me for is bogus charges.

Regards,

Business

Response:

We have requested the tenant contact us as we would gladly set up an appointment to meet with her to discuss her questions and concerns. We sent the pictures today to the past tenant showing items which needed cleaning and some damages to the property with a letter from the second property manager who was also at the move out walkthrough. We also are sending copies of invoices from independent vendors for cleaning, patching and painting, yard clean up and carpet cleaning. The invoice from the cleaner lists the items cleaned and also noted on their report that there was alot of pet hair. We would be glad to meet with her by appointment and go over the pictures, invoices, move in report and any other items to answer questions and help resolve this dispute.

Throughout our five years in a PPM run duplex we were sent misleading invoices with strategically highlighted dollar amounts in an attempt to get us to overpay(invoices would emphasize current charges and disregard past credits). Pierce is notorious for ignoring phone calls and requests for repairs. I provided several repairs myself due to sluggish responses from them throughout the years. Upon vacating we were charged exorbitant fees for justified repairs as well as unwarranted administrative fees, all of which we are in the process of contesting. Five years of dealing with them directly has proven their reputation of dishonesty and utter disrespect for their tenants is perfectly aligned with their reputation in the community.

I moved out of the country and PPM first managed the rental of my house and then sold it for me. I dealt with many of their employees over this period of time and every one of them was kind, professional and helpful.

Review: Pierce Property Management, who also owns [redacted], alleged unnecessary repairs at a rental property located at [redacted]. They also attempted to bill me for their possible illegal use of electricity to me. Their bill was in error an over inflated. They did not properly itemize the alleged repairs made. They failed to take a police report for the theft of property that occured after I vacated the premises and attempted to bill me for it. They wrote mere estimates for a $400 dollar cleaning bill without itemization and a $100 usage of utilities not under their name. This gross act of negligence and rude employees failing to settle in good faith was insulting and inappropriate.Desired Settlement: A review of the employees inappropriate actions and refund of my money.

Business

Response:

We have been working to resolve this complaint and have sent a final disposition and refund check upon receipt of the final electric bill and cleaning bill. We had not received the bills previously and had to estimate them as indicated. The maintenance bill was previously itemized. We have not received a police report nor are aware of any missing property. We would be glad to review any police reports upon receipt. We hope that this resolves the matter. Pierce Property Management does not own other companies.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Their amounts are incorrect and fraudulent, and they now change their cleaning receipt to a different comapany with a different amount which does not apply to our condition. They failed to return our security deposit according to Arizona law. The company has failed to settle this in good faith and I am sending them a certified letter next week. The company's actions are highly suspicious of fraudulent behavior and misrepresentation. Can you provide us with a person to contact at the Revdex.com to show proof of their fraudulient misbehavior.

Regards,

Business

Response:

We apologize for the delay in the response. We were unaware that there has been another response filed. We have checked the file which is in review. The cleaning bill in question that was included with the first disposition was from the carpet cleaning company who cleaned the carpets. The carpet cleaning was paid by the non-refundable carpet cleaning fee paid by the tenant as per the lease. We do include a copy of the bill for their records; however, this was not an additional charge. The 2nd disposition included the cleaning bill from the service who cleaned the unit. Security deposit dispositions were sent in accordance with AZ law.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I don't think the business gets the Disposition of Security Deposit laws can't be an estimate and state we owe them money, but must itemize the expenses within 14 business days after May 6th. Their first disposition of security deposit violated state code. Their second one also violated state code. We have tried to explain this to them with negative results. State law now says they owe me double the amount owed.

A review of city business licenses and state licenses have now been completed. It seems strange that the Tennisons are listed on the city business licenses, city businesses applications and on the companies' emails, but they say what they ordered themselves to do in their different companies, they don't know anything about and they act independently. I was shocked at some of the negative business reviews that I have read. I am awaiting replies from prior tenants regarding their Disposition of Security Deposits.

They said they would review this and act appropriately, but responding to these emails prove otherwise and is causing me to possibly advise others of their business practices.

I don't understand how hiring a cleaning services not licensed with the [redacted] is proper? I am wondering if the [redacted] is being paid their fair share of taxes.

Please continue with your review of my complaint. It appears they are unwilling to cooperate with acting in a fair manner. I look forward to the conclusion of your investigation.

Please review this case and ask them to refund our money.

DO NOT USE THIS SERVICE...my experience has been awful. They kept entire deposit when I moved out and two years later still asking for $1000.00 more. When I moved in, the place looked well used. I put in new carpeting at my own expense (which I will never do again).. Two years later they want to bill me still for new carpeting. Hired collection agency to harass me and two years later is still calling.

DONT WORK WITH THIS PROPERTY MANAGEMENT COMPANY.

Review: Pierce Property Management, specifically [redacted], did not refund all of our security deposit. I appealed her decision, but she still refused to honor the agreements that she made with my husband, [redacted]. When we moved into the rental, it was very dirty, but I did not have time to have Pierce Property Management reclean it as I was expecting my movers. I even told the maintenance contractor who fixed our deadbolt that the place was filthy when we moved in. When we moved out, [redacted] charged us for items that were already dirty when we moved in. She told my husband that we would not have to pay the $200 for breaking the lease as we kept the utilities in our name and continued to pay the rent until the new movers took over. On the check out sheet, she charged us the $200.00. She also stated that she would only charge us $40.00 to reclean a couple of items she felt needed cleaning, which included the toilet and a drawer. She actually charged us $80.00 for cleaning. My husband had told her that he was willing to pay $40.00 but if it was going to be more than that, then we would reclean the house. We were also charged for a maintenance fee for a filter and light bulbs. When [redacted] did the final walk through, she did not indicate that the light bulbs or the filter were an issue. If she had, we would have gladly replaced those items. She also tried to charge us for mismatched lightbulbs in the master bath, but luckily I had written down that these were already mismatched. I specifically asked to see the prior tenant's move out sheet to ensure that we weren't paying for items that were already there, but [redacted] refused to show us that sheet. We moved out but were still paying utilities. My electric bill for the month of December was over $60.00 and we weren't even living there. And we were not allowed back in the house after giving our notice, even though we were paying the costs associated with this house. We showed the house to the new renters and basically did all of the work to get a new renter in there. When we first went with Pierce, we told them that we were looking to purchase a home and would most likely be leaving early. We even tried to get a 3 month lease because of this. Pierce acted very understanding and told us that as long as we found a new renter, there wouldn't be an issue. We did everything we were supposed to do and yet Pierce is trying to take money that is rightfully ours.Desired Settlement: I would like $40.00 of the $80.00 charged for the housecleaning refunded. I would also like the $200.00 lease break fee refunded since [redacted] told my husband we would not be charged this fee. I would also like the maintenance fee to be refunded since we were not given an opportunity to remedy this situation. The total I would like back is $316.54.

Business

Response:

We have reviewed the complaint and the file, including the lease, the initial property condition report and other documents. The property condition report filled out by the tenant did not indicate the home was filthy or dirty, only some scuff marks on some doors. We also reviewed the signed lease which indicates the fee for breaking a lease and that the tenant is responsible for rent until it is rerented or the lease expires. The tenant is also responsible for the utilities and, as it was winter, it was necessary to turn the heat on to prevent pipes from freezing and breaking. Property managers are unable to give exact prices for work; only an estimated guess. All work is done by independent vendors. We have been in contact with the owner and will be glad to meet with the tenant to try to work out a resolution that will be satisfactory to all parties involved if they would like to contact [redacted] or myself.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I emailed [redacted] from Pierce Property Management, but she was unable to provide a solution. I am still waiting for her to email or call me and let me know what Pierce is willing to do to resolve this complaint. I only have 7 days to accept or reject or the complaint will be closed, so I must reject until I hear what they have to offer.

Business

Response:

We have attempted to resolve this complaint with what we felt was a very fair compromise by offering the tenant over half of the monies that they requested being reimbursed. The owner of the property offered to reimburse for the maintenance bill of $76.54 to help resolve this complaint. The cleaning charge that was billed is what the cleaners billed for their services. We are unable to give figures when doing a move out on exact cleaning costs; we can only estimate and quote the charge per hour, but we cannot give an exact figure as the vendor does the actual work. The tenant also indicated that the home was already dirty, however, the property condition report filled out by the tenant does not indicate the home was dirty. With regards to request for the lease break fee to be reimbursed, the lease which was signed clearly states the $200.00 charge for a lease break fee. Although the charge is valid, we have offered to reimburse 1/2 of this charge in an attempt to compromise and settle this dispute. We feel our offer of $176.54 of the $316.54 requested is a fair attempt to settle this dispute.