Pillar To Post

I am rejecting this response because:
It makes no sense whatsoever that Pillar to Post would have us get an electrician "for our benefit" if they weren't planning to pay for the electric bill.  If they weren't planning to pay for it they shouldn't have suggested anything and been straight forward with us, and especially anything that would cost us money out of our pocket.  Mike even specifically told me they needed the estimate so they would know if they were going to pay for the services out of pocket or turn it in to their insurance.  I never said that there was anything wrong with any other GFI outlets but that one of the exterior outlets wasn't GFI at all, which isn't up to code.  This was one of many things missed during the inspection.  There were TWO outlets in one room not hooked up to electrical at all and one of them was the outlet for the dryer in the laundry room.  How do you not check that?  As far as me not being present when Mike came back to see all the things that were missed on inspection, I'm not sure that has any bearing on this at all since I talked to him on the phone multiple times.  My husband told me that they just looked at all the things on the list that we had wrote down and he told my husband to get a "certified electrician" to get an estimate.  Also, as far as the lighting fixtures outside are concerned, they did not have light bulbs in them that day but when the tester was used it showed that there was no electricity going to those fixtures at all.  As far as the 3 way switch goes, I understand that they don't look at the electrical wiring to see this but this also means he must not have tried to flip the one switch downstairs at all because he would have known it didn't work.  Overall, Pillar to Post missed multiple items on the inspection, things that we could have tried to work into our negotiations when closing on our house.

Thank you for your letter dated May 30, 2017 that I received on June 4, 2017. In response to your request for some backup information, I have prepared a summary statement together with backup documentation for your review and consideration.On Tue, 5/16/17 5:03 PM, [redacted] called my office number...

and scheduled a Home Inspection with my colleague, Tony L[redacted]. He selected the Premium package, of which we have Plus, Premium and Prestige. The Premium package utilizes several other techniques and tools during a Home Inspection and costs 40% more than the Plus package. The Home Inspection was scheduled for May 17, 2017 at 10:00am, which was appropriately and properly conducted.Following the Home Inspection, on Friday, May 19, 2017 at 8:20am, [redacted] emailed my colleague Some questions about the Home Inspection, specifically requesting that my Colleague make the language in the Home Inspection Report regarding the HVAC system more egregious. [redacted] stated in email: "I would greatly appreciate a revised report urging a bit more gravity on this issue." The email is enclosed for your reference.My colleague responded to [redacted]'s email in an extremely professional and responsible manner, which was delivered later than [redacted] demanded as the email originally sent by [redacted] to my Colleague went into the SPAM folder of my colleague's email system. The response email of Sunday, May 21, 2017 at 8:29 am is enclosed for your reference.On Tuesday, May 23, 2017 at 3:41 pm, [redacted] sent me an email, which is enclosed for your reference. He questioned our approach and techniques in how we conduct a Home Inspection, citing 6 specific items. I responded to him within two hours of having received his email, and explained in perfect detail and logic exactly how the Inspection was conducted and that I found the tone of his email to be argumentative and accusatory. Nevertheless, I was very response, succinct and exact in my Statements.There were some back and for the emails between [redacted] and me, and the entire thread of emails is enclosed for your reference.The Visual Inspection Agreement (VIA) is the binding contractual arrangement that supersedes all previous comments, discussions or offerings. It is the only legal document that we manage our day-today Home Inspection business to as it encompasses the entirety of any arrangement or agreement. [redacted] signed the VIA on May 16, 2017 and I have included a copy of the signed VIA for your reference.The VIA carefully details the extent of what and how the Home Inspection will be conducted and clearly states that not all conditions may be apparent due to a variety of factors. It further states that all defects that may have occurred in the past may not be apparent on the date of the inspection.[redacted] asserts he is due a refund due to what he selectively heard as a "money back guarantee." We don't have any such thing, I have never had that on my personal Pillar to Post Website and it is not in any literature or product marketing materials.What we do provide is with the Premium and Prestige packages, something We call the "Enhanced Customer Satisfaction Commitment." It clearly states the following:"If you're not satisfied and we can't make you satisfied, we will pay another inspection Company of your choice to inspect your home again up the value of your investment with our company. It's that simple. There is no fine print. We are that confident in our service."To that end my position is quite simple.1. I have provided reasonable and accurate responses to [redacted]'s questions leading to his Stated dissatisfaction. There is no uncertainty that my responses are consistent with the industry standards We operate our business by.2. The VIA is the governing document and [redacted] signed that knowingly and withoutCoercion. Being an attorney, he should realize that the VIA is the only governing legal document that can be referenced by any party for any reason whatsoever and Supercedes all previous Comments. It clearly states this fact in the largest bold capitalized font on the top of the first page. It can't be missed.3. In repeated attempts to get more specificity from [redacted] in order to help satisfy hisconcerns, he offered no further details or reasons and my attempts to satisfy him were Summarily dismissed and ignored.Money is never refunded. For the Premium package, [redacted] is welcome to have another Home Inspection Conducted by the Home Inspector professional of his choice. Once that Inspection is Completed, then I require that the Home Inspection Report along with the accompanying invoice for that specific Home Inspection be delivered to me via US Mail in hard copy. A complete Home Inspection according to ASH standards, with a detailed and complete Report. If conducted on July 1, 2017 or thereafter, it will have to be conducted by a certified and licensed Home Inspector, as this law for licensure goes into effect July 1, 2017. Once received by me and provided I believe everything is legitimate, then I Would pay the Home Inspector directly for the Home Inspection up to an amount not to exceed S749. This is consistent with what is on my website and provided for in the collateral material included with this response.At the end of the day, it appears to me that [redacted] has an axe to grind because my colleague didn't present him with a more stern and gravitas language that [redacted] was demanding for the dwelling's HVAC system. Buyers and REALTORS(R) are not Home Inspectors, have not attended the requisite training together with ongoing training, and are not conversant in the report Writing techniques required of a Home Inspector. We do not as a practice modify language to make something more egregious; rather, we state the facts and allow the other professionals and trades people to conduct further evaluations, coming up with recommendations and proposals for how best to remediate the matters.Should you have any further questions or desire further clarification, by all means reach out to me. And thank you again for bringing this matter to my attention as We have done hundreds of Home Inspections and never once have We had a dissatisfied customer that we could not Work with to help them get to a level of satisfaction. Kind regards,Kevin F/D[redacted]

[redacted] come to Smog Mart, Inc. on 6/30/15 requesting an oil leak inspection, listed below are the results. THE UNDER SIDE OF VEHICLE IS COVERED IN ENGINE OIL. UNABLE TO PINPOINT OIL LEAKS AT THIS TIME. CAN SEE OIL AND TRANS FLUID ON THE UNDER CARRIAGE. CAN SEE OIL LEAKS COMING FROM...

MECHANICAL FUEL PUMP. FOUND THE EVAP CHARCOAL CANISTER BROKEN. WILL NEED TO REPLACE CANISTER. We did not perform any work to the vehicle other than an oil leak visual inspection only. Customer declined repairs at the time of pick up. Smog Mart, Inc. 7070 Stockton Blvd. Sacramento CA, 95823[redacted] 
[redacted]

Dear Mr. and Mrs. [redacted],I have reviewed your letter for response to your concerns regarding the inspection Pillar To Post conducted at the above property. It is our goal to have every customer thrilled with their Pillar To Post home inspection experience and I am disappointed that you are not in...

that position. As I understand your concern, you moved into your new home and are faced with unexpected costs for repairs.A residential real estate inspection is a snap-shot in time, a limited, non-invasive, visual inspection that is conducted under accepted industry wide protocols. The protocols are defined by two major professional associations that serve the industry, the National Association of Home Inspectors (NAHI). The NAHI Standards of Practice may be found in your inspection binder and at the web sites [redacted]. Under these protocols, the inspection and report are opinions only, based upon visual observation of existing conditions of the inspected property at the time of the inspection. The report is not intended to be, or construed as, a guarantee, warranty, or any form of insurance. See NAHI SOP 2.7.As a threshold matter, Mike C[redacted] conducted the initial home inspection on February 9, 2017 and produced a comprehensive report with photos that noted issues that was reviewed with you on site and emailed to your real estate agent. The inspection and inspection report accurately identified the condition of the home, and noted several recommendations. It is my understanding that you contacted our office in elate June to complain that all your faucets were leaking. My Operations Manager, Brain R[redacted] telephoned you several times requesting an opportunity to come to your home to observe the condition that concerned you. His telephone calls and voice messages were not returned. You only communicated with Brian via email. The Inspection Agreement you signed stated that if there is a condition that you complain about, Pillar To Post must be given an opportunity to inspect that condition prior to you making any repairs. We were not given that opportunity to reinspect, your only communication was a demand to pay for the new faucets.In review, home inspections are designed to better home buyer's odds. It is not designed to eliminate all risk. For that reason, a home inspection should not be considered an insurance policy or warranty. The premium that an insurance company would have to charge for a policy with no deductible, no limit and an indefinite policy period would be considerably more that the fee we charge.It is unfortunate that you are faced with some unexpected repair costs. And while I sympathize with your situation, it is clear that we cannot be held liable for the repairs.Tom Capuano President(Revdex.com MRC: Please see attached original PDF response from business)

Complaint: [redacted]
I am rejecting this response because:
With all due respect to Mr. M[redacted] we do not need him to explain how GFCI works. We are well aware that "GFCI outlets can be connected to other GFCI outlets all using the same breaker down the line." This is why we did not complain to him about the multiple outlets in the kitchen that are lacking resets. Mr. M[redacted] claims that the master bathroom was GFCI protected, but I know for a fact that he is mistaken. I know this because we had to pay a contractor to install a GFCI breaker. We can provide Mr. M[redacted] with a copy of the invoice if he likes. (By the way, one of the outdoor outlets also appears to be lacking in GFCI protection.)In regards to the bulging exterior wall, I wonder how Mr. M[redacted] can assert with such certainty that it is not a structural problem. Our contractor was not nearly so confident in his assessment. Mr. M[redacted] may very well be right that the bulging wall is due to improper installation, but nonetheless, it should have been drawn to our attention in the report so that we could investigate the matter and make an informed decision. Furthermore, I notice that Mr. M[redacted]'s reply did not address the cracks along the stairwells that indicate improper settling.In regards to gutters, splash blocks are NOT simply meant to prevent soil erosion, as Mr. M[redacted] claims. Their most crucial function is to divert water away from the foundation of a home. As the owner of an inspection company, Mr. M[redacted] is surely aware that improper drainage can compromise the integrity of a home's foundation. Again, this is a potentially serious issue, and should have been brought to our attention so that we might a) conduct due diligence before closing to determine if damage had been done, and b) rectify the problem.In regards to the broken pipe that caused water to gush through an exterior wall, I'm not sure what Mr. M[redacted] finds confusing about this. As I explained to him in an email on April 12, we have an outdoor bib that, for some reason, was not inspected. It is located between the garage and the front door of the home. When we turned the water on, a waterfall gushed through the exterior wall of the garage as the result of a broken pipe. When I emailed Mr. M[redacted], I asked why the bib wasn't tested. I received no reply.In regards to the water damage and mold in the half-bath, it's interesting how Mr. M[redacted] focused on the word "mold" and conveniently ignored the part about the water damage. Even if the mold was technically outside the purview of the contract, the same can certainly not be said for the water damage. And let's be clear: this should have been an easy find. This was not some dime-sized defect hidden away in a corner. This was a messy black mass spanning across a significant amount of space. It is astounding that the inspector spotted the corroded pipe in the vanity, but did not think to look for damage directly below it. In fact, this was his second missed opportunity to spot the problem, as the damage was also clearly visible on the ceiling of the HVAC closet located directly below.In regards to the less egregious defects, like the duct tape on the HVAC system, the cracked grout, the damaged tub, and the driveway's so-called "normal" wear, one might be willing to grant Mr. M[redacted] a pass if these were isolated oversights. But taken in totality, along with the more significant defects, they demonstrate a clear pattern of carelessness.As Mr. M[redacted] mentions in his reply, the inspection report contained a number of boilerplate recommendations. For example, the report suggests that we maintain a certain slope away from the house, that we seal the driveway once a year, and that we keep tub and shower enclosures caulked and grouted. While we appreciate the helpful tips, I would suggest to Mr. M[redacted] that we did not pay him for generic advice that can be found in a homeowner's magazine. We paid for a visual inspection. We paid for the uncovering of specific defects. Saying "it is important to keep a tub grouted" is not the same as saying "your tub has cracked grout that requires fixing." Saying "you should maintain a certain slope" is not the same as saying "you have a problem with grading that needs to be addressed." If boilerplate tips are a sufficient alternative to spotting specific defects, then why conduct a visual inspection at all?Twice in his reply, Mr. M[redacted] dismisses defects as the responsibility of the association, as if that absolves him of his contractual obligation. Regardless of who is financially responsible for a particular defect, we paid Mr. M[redacted] for a "visual examination of the home's exterior." Those are the terms of the contract. Nowhere does the contract imply that an HOA's responsibilities exempt an inspector from fulfilling his duties. If Mr. M[redacted]'s only obligation is to inspect things for which the association bears no responsibility, then what is the logic of inspecting the exterior of a townhouse in the first place? Why bother looking outside if anything you find is simply waved off as the association's problem? Regardless of who is ultimately responsible for a particular defect, we paid for an inspection of the home's exterior, including those items covered by the association, so that we could make an informed buying decision and avoid surprises. In Mr. M[redacted]'s view, all of the aforementioned issues are merely cosmetic problems that do not affect the value or safety of the home. I find this mind-boggling. Surely, the lack of GFCI is not merely cosmetic, but serves as a significant safety hazard. Surely, the water damage in the half-bath is not merely cosmetic, as it can lead to serious mold problems. Surely, the improper drainage and grading are not merely cosmetic, as they can affect the foundation of the home. Surely, the broken pipe and cracking along the stairwell are not merely cosmetic. In aggregate, these defects most certainly do have the potential to impact the value of a home. A careful inspection would have allowed us an opportunity to re-negotiate with the seller, or make a more informed buying decision, so that we might recover or avoid some of the costs we have incurred.Finally, we provided Mr. M[redacted] with ample written and photographic documentation of the various defects that were missed during the inspection, and would be happy to provide him with copies of our invoices, as well. Mr. M[redacted] was not extended an invitation to visit because it was clear from our interactions with him that he had no intention to objectively evaluate the facts, or accept responsibility for the oversights that occurred. From the very beginning, he was emphatically dismissed our concerns as "merely cosmetic." I highly doubt the outcome would have been different face-to-face. In closing, Mr. M[redacted]'s website advertises a "customer satisfaction commitment." I wonder what those words mean exactly. Because as a highly dissatisfied customer, I have yet to be convinced of that commitment.
Regards,
[redacted]

We have explain it to customer that his brakes were faulty and had no pad left for us to pass his inspection. We do work according to california BAR standards and the peecs on his brakes were zero because there was no brake pad left. He was calling names and using abusive language when we even...

try to explain it to him over the phone. He has been informed and it says on his paperwork too that if he could bring back the vehicle with good breaks then we can do the second inspection and gave him discounts on his second invoice. Customer know prior to give us go ahead for inspection that fees are nonrefundable because our employee had worked on it and we have our time and resources to accommodate customer service. I have attached his invoice for your record.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] & [redacted]---[redacted], I responded to the 8/30 memo from Tom Pacuano below. I can't tell you where it is but I stated that it seemed like a form letter as he said the report was sent to the realtor. There was NO realtor. He  also stated stated that one of his employees offered to come out many times. All contact were strictly phone tag messages and no offers to come out. Besides that, what would coming out to the house accomplish?  No offers or even apologies have been made.Thanks for your time on this issue [redacted]. I would agree, they aren't going to do anything.Regards, [redacted]

Overpriced superficial home inspection missing thousands of dollars of required repairs. At the start, the inspector said he couldn't turn anything on. What a shock!!! Within 3 days of ownership we found broken oven glass, visible dry rot, bare live wires, broken AC switch, broken AC outlet, ungrounded circuit breaker box and visible signs of termites and termite damage. Should I go on? Had I known after the inspection, what I knew after closing and getting the keys, I would have terminated the purchase contract under the terms of a Veteran's Loan. After waiting over 6 weeks of unreturned calls, I had go to the Pillar to Post Office to demand the 4 Point Inspection and Wind Damage Reports. The reports missed the hurricane tie downs costing us a h×%% of a lot more in higher insurance cost. Don't let Pillar to Post leave you with a false sense of security as they did us. Trust me as a Disabled US Veteran, there are a lot of more reputable home inspection businesses available in the local area.

Review: [redacted] with PillartoPost Home Inspectors inspected my home in [redacted] on March 9, 2015. Several items in his home inspection report were incorrect. We as the sellers had to pay licensed contractors to come and prove that his inspection was incorrect. Below is a list of the items that were incorrect in the home inspection report:

Item 2.1-1) He states that a roof shingle is missing when in fact he was pointing to a discolored shingle that was properly attached to the house.

Item 3.1 He states that the three way switch is set up with a master switch. One of the light fixtures was burnt out and he thought that it was not wired properly with having a master switch.

Item 4.1 He states that the CO detector did not respond to button test and all that had to be done was replace the batteries.

Item 5.1 He refers to an electrical disconnect as a fuel shut-off, which shows that he does not know the difference between an electric and gas water heater. Also there was nothing wired improperly with the disconnect switch but the electrician bypassed since it is not required by code.

Item 5.2 He states to install a check valve in discharge line to waste line to reduce chance of sewage back flowing into the sump pump pit. There was a check valve properly installed in the force main from the sump pump. A sump pump by the way it works cannot be installed without a check valve and this shows that he does not have an understanding of home basic sump pumps work in houses.

Item 6.1 He states that the GFCI outlet did not reset. The GFCI outlet also had a GFCI breaker and he was tripping the GFCI breaker instead of the outlet.

Item 6.2 He states that there is no vent pipe at P-trap arm. The second floor vanity drain pipe was oversized to allow proper venting and is allowed by 2012-International Plumbing Code Section 912 Wet Venting. The proposed under sink vent by inspector would cause more problems by allowing sewer gas to be emitted into bathroom. This was part of a renovation where the piping in quesiton passed Building Permit Inspection it passed the Rough-In-Plumbing Inspection on 3/29/12 and the Final Plumbing Inspection on 6/12/12. This shows that he does not know the plumbing building code and does not have an understanding of basic plumbing.

Item 7.1 He states that the dishwasher top rack sprayer is disconnected from fitting. When I left the house the night before the inspection the sprayer was connected in the dishwasher and he is more than likely the one that caused the top rack sprayer to be disconnected. This is a case of my word versus his but it shows that he did damage to the home as part of his inspection and did not report it to the home owner or offer to fix the damage that he caused.

I feel that [redacted] did not perform his job properly as a home inspector and he did not show that he has the technical knowledge or experience to be a home inspector. His actions could have caused problems with the sale of our home and if he reports incorrect items in future home inspections he could ruin the potential sale of other people’s homes that do not have the technical knowledge that I have about homes. I think that it is in the best interest of home owners in [redacted] that [redacted] no longer be a licensed home inspector.Desired Settlement: That he refund us the money that we had to pay licensed contractors to prove that his report was incorrect and that he no longer be a home inspector.

Business

Response:

The notice of complaint is the first contact I have with [redacted]. In this transaction, Mr. [redacted] was not my customer. I had not received any communication from my customer or Mr. [redacted]'s representative (his real estate agent) as to any discrepancies in; or harm caused by, the services that I provided my customer. It is my understanding that the sale of his home was successfully completed. I would have expected to have heard from Mr. [redacted] or his representative during the process of the real estate sales transaction. I stand ready to discuss with Mr. [redacted] his concerns with the hopes of reaching a amenable resolution.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have spoken to Mr. [redacted] he was going to go back and look at his report and what I and the licensed plumber and electrician have said, then he was going to get back with me sometime next week. Attached are the invoices from the contractors.[redacted],

Regards,

Review: I hired pillar to post to do a home inspection on our new home and after we moved in found they missed several issues. Dishwasher not functioning correctly and windows with failed seals. Contacted home inspector to address these issues and claimed they were all seasonal as the sliding door has rust scale in the bottom of the glass but its only seasonal. Contacted their head office with them unwilling to stand behind their work. Why would you hire them if they don't stand behind their work they want you to be a home inspector and do the work for themDesired Settlement: I would like the dishwasher, window and slider replaced

Review: I had a home inspection completed by Pillar to Post owned by [redacted] The inspection was completed by his brother [redacted].During a repair work order that was completed on April 18 by [redacted] Electrical Company, they revealed a dangerous situation underneath my home in the crawl space and with my main electric box located on the outside of my home. The repair man named [redacted] stated that I had exposed wires under my home and the main electric box located outside my home had exposed wires and the box was completely corroded through. This was a big fire hazard and a dangerous situation. I called Pillar to Post immediately that Saturday and only received a voicemail. I called back Monday morning April 20 and asked to speak with [redacted] When he did call back he told me he couldn't come to my house to see the damage until Saturday April 25. To me this was unacceptable and not safe for myself and my daughter. I had [redacted] repair the situation that same day and I had to pay $4700 for the repairs.I looked back at the inspection report his brother [redacted] did at my property and there was no mention of this damage anywhere in his report.Due to the fact that this appears to be gross negligence on the part of Pillar to Post I am seeking reimbursement from the company.If this was identified prior to closing on this property the remediation would have been completed by the sellers of the property prior to closing.I do not feel as though I should be stuck with this bill.If this matter can not be resolved through the Revdex.com then I will proceed to take [redacted] and his brother [redacted] to court.Desired Settlement: I am seeking reimbursement for the repair work totaling $4700.00 and a refund on the inspection service.

Review: On 6/4/13 we commissioned Pillar to Post Home Inspections ([redacted]) to inspect the house we were about to purchase in Bridgewater, NJ. We had paid for a visual inspection of the property, pest inspection and a Radon test. During the home inspection the inspector also placed the canister that measures Radon and had it picked up two days later. We received the report of the visual inspection and pest inspection by 6/5/13 as promised but the results of the Radon test were never provided. We were completely unaware of the excessively high levels of Radon in the house. Radon is a serious health hazard.

Had Pillar to Post sent us our copy of the report before the closing date of 6/26/13 we would have been able to bring up the issue with the seller. This would have allowed us to request credit for remediation or walk away from the contract if seller refused.

We took possession of the house and started renovation work from mid-July waiting for the renovations to finish so that we could move in. On 8/22/13 we accidentally found out the high levels of Radon by opening a letter that was postmarked 6/19/13 (7 days before we closed on the house) that was sent to the seller of the home (required by state law). Since it was addressed as "Current homeowner or 'my last name'" the seller did not open it thinking it was mail meant for me, it was placed with other mail address to me (like insurance quotes etc.) that were sent to the property prior to closing. The levels of radon are high enough that it warrants immediate remediation by state law. We contacted the company that did the original tested (RAdata Inc, Flanders, NJ) and they quoted $2,021.00 for the remediation process.Desired Settlement: We would like Pillar to Post to reimburse us for the Radon remediation since they did not provide us with the Radon report that we had paid for and would have been a key input on us purchasing the property.

The cost of Radon Remediation is $2,021.00 as per the company that performed the Radon test for Pillar to Post and we would like this money be refunded to us.

Business

Response:

RE: Complaint ID: [redacted] Pillar to Post conducted a home inspection, pest inspection, and Radon test on 6/14/13. A hard copy of the pest inspection was given to Mr. [redacted] at the time of inspection. The inspection report was emailed to Mr. [redacted] the following day. Since the Radon test is a timed test, that result was emailed to Mr. [redacted] a few days later after the labs results became available on 6/10/13. The lab also mailed a hard copy of the result directly to Mr. [redacted] at the property. We had no reason to believe that Mr. [redacted] did not receive the Radon test result until over two months later when Mr. [redacted] asked for it on 8/22/13 for his records. We did promptly send the result to him again at that time. It is very understandable that any single email could get lost or inadvertently deleted. What is not understandable is how the missing Radon result could have been overlooked for over two months by both Mr. [redacted] and his attorney. Mr. [redacted]'s attorney is responsible for, among other things, making sure all closing documents are completed and present. Clearly that was not done in this case. Simply put, it is Mr. [redacted] and his attorney who are primarily responsible for gathering all closing documents, not Pillar To Post. Since Pillar To Post and the lab both sent Mr. [redacted] the Radon result, he had every opportunity to include it at the time of closing on 6/26/13. We are frequently asked to re-send radon results or pest inspection reports at the last minute because they were misplaced, but not in this case. We rely on the responsible parties to ask us for any misplaced document. Given the above: Pillar To Post has previously indicated to Mr. [redacted] on 9/13/13 that we were prepared to share some of the responsibility for what happened, but not all the responsibility. Mr. [redacted] was offered a refund for his home inspection.

Consumer

Response:

[redacted]

I am rejecting this response because:

Quote: Since the Radon test is a timed test, that result was emailed to Mr. [redacted] a few days later after the labs results became available on 6/10/13. The lab also mailed a hard copy of the result directly to Mr. [redacted] at the property." End Quote

There was no such email correspondence. The home inspector [redacted] has admitted in one of his correspondence that "perhaps he should call the client about high radon results in the future" no such report which was legally due to us was ever sent to us. This can be easily verified if they submit proof of the such mailing (there are two dates on the report "Original Report" and "Reprinted Report" and if they had actually sent the report as is indicated above then there should be a document showing that "Original Report" and "Reprinted Report" bearing the SAME date of 6/10/13)

The copy mailed by the lab (postmarked 6/19/13-Reprinted on 6/17/2013) was meant for the current homeowner (as required by state law) at that point in time we did not own the property till 6/26/13 and as such did not receive ANY sort of proof of high radon results from Pillar 2 Post.

We found this letter (unopened) on 8/22/13 in a stack of correspondence that the homeowner left for us which bore our name. He did not open the letter as it was addressed to "[redacted] or Current Homeowner". Till 8/22/13 we have not inkling that the radon results were high till we opened the letter meant for the homeowner (but yet marked as "[redacted]").

Regards,

George [redacted]

Review: Pillar to Post came out to do a home inspection on a property I was buying on 5/24/13. In their report they did not indicate any problems with the roof. Two weeks later I noticed a very large water mark on the ceiling of my father's bedroom. Upon closer reading of the inspection report I noticed they did not do a walk on inspection, just a roof line from a ladder. I contacted my real estate agent who said had the inspection company done a proper job they would have noticed an issue and the seller would have made the repairs. I contacted the company on Monday, 6/24/13 to inform the company of the leak issue. I was told I'd get a call back from the owner which I got late the next day. He wanted to come on Wednesday, 6/26/13 to examine the area on the roof and he never showed up and I have heard nothing back since. I told them I believe they should be responsible to fix the roof since it was their error by doing a superficial examination. Now I feel like they are just blowing me off so they don't have to take responsibility and I am fearful at what other areas of they house were inspected as poorly.Desired Settlement: I would like them to repair the roof to prevent any further water damage or leakage.

Review: I received a home inspection from Pillar to Post inspector Chris H[redacted] on 12MAY2014 for a new home purchase at [redacted]. During the home inspection and in the inspection report, Mr. H[redacted] failed to recognize that the deck, located in the rear of my home off of my kitchen, was not properly built structurally, and up to state license and inspections specifications/ standards. As a result the deck started to structurally deteriorate, after occupying the home for only 3 months. As a result, I was told the repair would be $6000.00, and the seller is no longer responsible, since I have already signed the contract to purchase the home at settlement, on 25JUNE2014.

I am highly upset, as I trusted Mr. H[redacted] to inform me of anything structurally incorrect with the home, when I hired him for my home inspection prior to my purchase. He failed to properly inspect the deck structure & missed very important state mandated structural details, such as, there is only one beam made up of 2 boards (not 2x4s) that was used to hold up the deck; the 4 structural posts are not imbedded into the cement/concrete, and therefore have started leaning and one came off of its post. There is a horizontal beam that is missing & two vertical beams that are missing from the deck, which caused the deck to lean as well. As a result I am unable to utilize my deck & haven't done so since purchasing the home.

I paid Mr. H[redacted] $460.00 for the inspection & I now have an additional $6000.00 to pay to have the deck repaired & brought up to my city & state L & I standards. I plan on seeking a lawyer & filing suit.Desired Settlement: I would like a refund of my money since Mr. H[redacted] failed to do his job properly & I plan to sue for partial payment ( from Pillar to Post & the seller) of the cost to repair the deck.

Review: Pillar to Post was hired to perform a home inspection on a home I was purchasing. The inspector was asked to look at specific items during the inspection including what looked like wood rot and water leaks. The inspector told me that he looked at my concerns and that they were ok. It turns out he did not properly inspect the items that I requested and there was significant damage that required repair. The home inspector also missed many other items including leaking windows and problems with the roof that were not reported to me. When I questioned the inspector about this he made excuses and our conversation eventually led to him telling me he sent me the wrong version of the home inspection report. When I asked the owner of the company for a refund he refused even after I explained that his inspector told me he sent me a wrong version of the report.Desired Settlement: Refund of the inspection portion of the home inspection

Review: We purchase a home based on part by the inspection report that was provided to us by Pillar to Post. When in the process of buying our home one of the main reasons we chose this home is because it was newly renovated and all the major

costly repairs had already been made to the home. This included having a brand new central heating and cooling unit installed. The inspector sent us a detailed report that we review and all issues that needed to be addressed we negotiated we the seller. What we did not have the luxury of negotiating was the fact that the heating unit had been installed incorrectly and now that the winter is here we uncovered that the heat does not work. Obviously, if it had been inspected and turn on and checked the inspector would have known it was not installed correctly. If this had been uncovered at the time of inspection we would have obviously chosen to negotiate any additional cost of repairs or have the seller fix the problem prior to purchasing this home. We additionally have found several other small issues that caused us to incur charges that we shouldn't have had to incur if the inspection was done properly. For a simple examples we have circuit breakers that pop constantly because a GFI outlet was in the hall way (no where near water) which it should not be. GFI circuit were installed improperlyAt this also and that was not pointed out either. We also have the refrigerator and the dishwasher that are both in need of repair and or replacement. TDesired Settlement: We feel we paid for a service that was not given to us, as a result of this we have incurred additional charges that we would not have incurred if the inspection had been done properly. We would like out charges for the inspection to be refunded and any other additional charges incurred for

this short comings. I have documented each specific incidents/receipts/pictures and would like to settle this in a timely manner with out involving and legal costly expenses for either of us.