Pioneer Real Estate Services

Complaint: [redacted] I am rejecting this response because:Pioneer charged me $for a set up fee that was not mentioned in the agreementThen, they charged me a second time for the exact same charge in JanuaryThe manager agrees that I should get a refund, but refuses to follow through and give it to meShe blames that it is an accounting error, as if its not her faultShe is the only person that is in charge of my accountShe keeps telling me that it will be on the next month's statement or that she will have to do some investigation of the issueIt has been months.Immediate refundI do not want to wait another month to see if they will or will not refund the moneyJust cut the check independently of my monthly statement Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I signed a one year contract with Pioneer and cannot break ties with them until November, yet I am paying them for no services renderedMy house was broken into and a door has needed to be fixed for two monthsI have called, emailed, texted multiple times over the past three weeks and the manager refuses to return my messagesMy tenant doesn't have a complete door and this make him vulnerable to another break-inMy husband called the manager on his phone and since she did not recognize the number, she answered itShe refused management duties and told him to contact the contractor himself.To be released from my property management agreement, so that I can find a company that can actually help me Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

A comprehensive response will be completed tomorrow, January 28,

The information transferred from the prior management company, [redacted], was unfortunately not organized in a useful or helpful manner.  It took much research to resolve the account balance and eventually clear the account.  The late charges have been removed and the account has a zero...

balance and is fully current on all charges.

Just to clarify, we do not charge late fees on a late fee.  Only a past due balance equal or greater than a monthly payment receives a late charge if not received by the 15th of the month.  Dues are due on the 1st and late after the 15th.  The board strictly enforces these rules because there are always reasons why people may pay late and they want all owners to be treated equally and not arbitrarily.  The board determines the late fee and the covenants determine the payment dates.  Neither of which the management company controls.We are sorry that this could not be fully resolved to the owners satisfaction.  It is not a large sum of money and we do understand the principal on both sides of the matter.

We are happy to help. Can you please be specific as to how and where the statement of your account history does not match up with your records.  That way we can focus on the actual problem or concern and determine the correct information and the best course of action.We want your account...

records to accurately reflect your payment history and our invoices and charges.Thank you for your cooperation.

Complaint: [redacted]
I am rejecting this response because:there is no response from them yet. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I do not feel that removing one late fee, one I was charged while trying to work things out with [redacted], is acceptable in light of him not using the money I paid last year in the way he and I had agreed. Regards,[redacted]

To our concerned property owner and Revdex.com representative: Piioneer administers the operations and accounting for the Association.  We take our direction and set fees according to rules and directives from the Board of Directors.  This owners concerns were presented to the Board of...

Directions and the fees charged were not removed in accordance with their determination that the charges were valid and should not be compromised or waived.  We must follow the instructions from the Board as part of our agreement and cannot change these fees or remove them without that authority or approval.I am very sorry that this owner is not satisfied with the situation and would like the charges removed, however we are just the messenger and administrator; we are not the decision makers for the association and regret that we cannot fulfill this owner's request.

Complaint: [redacted]
I am rejecting this response because:To reiterate the facts of this case:(1) I took the initiative to call Pioneer on Feb 10, 2016 to inquire about the newly-formed HOA, and find out what dues I owed.  I was told by [redacted] of Pioneer that I owed $193.17, which I paid that very same day.  I understood I was paid in full for the year.  During this call, I provided [redacted] with all my contact info, so he knew how to reach me.(2) Four months later I was shocked when I was served with a lawsuit for unpaid HOA fees in the amount of $634--of which only $358 were actual HOA dues; the rest was assorted legal fees.  Not a single piece of correspondence or invoice preceded the lawsuit, despite the fact that my mail was being forwarded to my new address, and I was having no trouble receiving any of my other mail or bills.  I would have gladly paid any bills had I been aware of them.  I never showed myself to be anything other than cooperative and willing.  This lawsuit was completely unnecessary and frivolous--it could have easily been avoided had they done a better job of communicating with me.(3) Despite feeling slighted by being sued frivolously, I paid the full balance of the suit the very same day I was served--including the $276 in unnecessary legal fees. I sent in the payment on June 3rd, and immediately sent [redacted] an email notifying him that the payment had been made in full.  I have the email trail documenting this.(4) Even though I paid the $634 in full, Pioneer somehow still felt it was necessary to serve me AGAIN at my new address, which I had provided by phone to the server.  Had I been trying to be difficult or avoid paying my dues, why would I have given my new address to the server?  I was just trying to get this resolved.  I didn't realize at the time that this way of doing business is standard MO for Pioneer. Now that I've read 45 scathing reviews about Pioneer, and seen that 9 Revdex.com complaints have been filed against them in the past 3 years, I understand that excessively confrontational & litigious interactions are the norm for Pioneer. Whatever happened to just sending an invoice, or placing a phone call for collections?(5) Pioneer is now seeking to collect an additional $45 from me for the duplicate lawsuit service, which was once again, totally unnecessary since I had already paid the $634 in full when they mailed out the second service.  If they choose to spend their money this way, serving unnecessary papers after I'd already paid the balance of their frivolous lawsuit in full, that's their prerogative.  But I've already paid nearly double of what the actual HOA fees were for the year in unnecessary legal & late fees; I refuse to pay any more for their mean-spirited and impractical way of doing business.I'd like to ask the Revdex.com to intercede at this point, as it appears like we will not be able to resolve this matter amicably.  
Regards,
[redacted]

I do not know what rejecting the response means to the Owner who has still not identified himself or herself by name.  The current records for the home mentioned in my last response accurately reflect the standing fines assessed to this residence.  There is no other action the management company can take without Board approval, which has to come only when there has been a valid appeal filed by the owner.  Pioneer has not stake or benefit either way from the outcome.  Pioneer does not receive any compensation from the fine or fines and is not vested in whether an owner has a fine that is removed by the Board.

I believe that this matter has been resolved.Paying HOA dues and fees is the responsibility of each owner in a community.  Pioneer follows the billing practices of each community it managers and enforces the fees and charges levied by that community.Pioneer is a 40 year old dynamic real estate...

management, sales and leasing organization.  We have an A+ rating with the Revdex.com and a 4.0 with Google.  We do not subscribe to Yelp, nor are we willing to pay Yelp to allow positive reviews to be posted to their site.  We do not take the hits for our clients over $45 because we enjoy the abuse.  We enforce the rules because its our job and give every owner the same timeline in which to pay their dues.We are so sorry to cause this much strife and concern. I hope we can all move forward in a more positive and productive manner.

Complaint: [redacted]
I am rejecting this response because: I am unwilling to state that I accept your response and to resolve this complaint number until I have had the opportunity to speak to [redacted]. I look forward to the opportunity to discuss this with her. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: on multiple occasion when calling pioneer they confirmed it is up to the propriety manager to decide if they want to waive the fees. Even the property manager confirmed that. When asking for contact information for the hoa committee or board of directors they stated pioneer is just it and no other contact information exist. In addition I doubt a Board of directors would think it is normal that when pioneer changes software and suddenly they post your credit a few days after payment it is okay to charge a late fee which is larger than the payment. Especially in the first month the software changed occurred and the people were not informed of a change in posting date.

[redacted], Below is a series of email exchanges between the complaining party and our property manager.  It clearly shows ongoing and responsible responses with our company. It is our job to send out these notices.  The violations are not something we have any vote or control over as they...

are listed in the legal documents signed by the property owner along with their agreement to abide by these rules.  We do not vote on an appeal, we cannot change the rules and we are only the messenger.

Complaint: [redacted]
I am rejecting this response because: I am still being charged $130 in late fees without being alerted for 1 full year after the first late fee. Also that the verbal agreement that I made with [redacted] has been forgotten and I did not realize I needed to record that conversation or verify by e-mail while he was on the phone.
Regards,
[redacted]

No additional late fees were incurred while discussing the account or working through the process. It would really assist me in evaluating the actions of the property manager and the president of the association to understand why the assessed late fees (now 2) were not accurately and appropriately levied based on when the dues were paid and received.

Complaint: [redacted]I am rejecting this response because:I signed a one year contract with Pioneer and cannot break ties with them until November, yet I am paying them for no services rendered. My house was broken into and a door has needed to be fixed for two months. I have called, emailed, texted multiple times over the past three weeks and the manager refuses to return my messages. My tenant doesn't have a complete door and this make him vulnerable to another break-in. My husband called the manager on his phone and since she did not recognize the number, she answered it. She refused management duties and told him to contact the contractor himself.To be released from my property management agreement, so that I can find a company that can actually help me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I first contacted [redacted] on Sept 12th about the latest bill and was still charged a late fee on Sept 15th.Stephan, I apologize if I was to stop responding a few messages ago, I really believed Janice and I would be able to reconcile this matter. For now I would like to restate my 4 issues:1.    I received a bill dated 10/28/15 for $84 in late fees, one from a year before, none of which had I ever been contacted about/billed for previously.2.    I had a conversation with [redacted] wherein he agreed that if I paid $39 in late fees and all my dues for 2016 he would remove $45 in late fees. That was not done.3.    Due to that action not taking place I was again charged late fees for July and August and was not alerted until late August. I believed my money had been applied such that I was paid up through the year. I did e-mail on Sept 12th about that issue.4.    As I stated in my original complaint- [redacted] stated that when Pioneer took over the HOA in July of 2014 I owed $15. Why was I not alerted to that before it became $84? If you look at all 3 of the documents I attached you will see that there are 3 different dollar amounts reflected for that late fee.  I am and continue to be incredibly confused by the bookkeeping I see reflected. Such as, why on the latest bill was there a charge then a credit in October when there was no action required?
Regards,
[redacted]