Pioneer Real Estate Services

Complaint: [redacted]
I am rejecting this response because:It appears that nothing is going to be resolved by the business, that they feel charging me $156 in late fees without contacting me in a timely manner is acceptable business procedure. Or as they stated .  “It is not a large sum of money and we do understand the principal on both sides of the matter.”For a person with kids in college it is the cost of a textbook and the lack of effort on their part to alert homeowners if there is a problem; is a problem.
Regards,
[redacted]

Tell us why her[redacted] approached me once his grandma gave notice to move.  At that time he lived in the condo above her and asked if he could move in her unit.  At that time, the as-is price for that unit was $799 with vinyl wood floors and no damage to the paint.  Our updated units...

at that time with newly installed wood floors and fresh paint throughout were listed at $899-950.  With a large scale improvements, such as new balconies and new siding needing to be completed in the coming months, I told [redacted] that since he was very familiar with his grandma’s home, would he accept it as is.  He said he would.  I met him at the unit on my inspection after his grandmother vacated and he asked about paint and patching a small area of vinyl that had been removed, I told him that I couldn’t do the paint and flooring at that time and that if the paint was done the price would not be $799.  I also told him that as we got passed the large ticket repairs that are NEEDED, I would get the patch taken care of and that the paint would not happen due to his having to remove all of his belongings for the paint crew to do their job.  He began to move his items into the unit taking over a month to do so.  I never charged him for the rent on both units even though he occupied both for over a month.  We had the utilities turned on in his new unit during his move and he never transferred them in to his name.  We sent him the bill which as of this writing, he has not paid.  During his new tenancy this summer, we have had 6 air conditioning completely go out and needed to replace them at a large cost.  These items are health and safety items for the 6 families and they took top priority over the cosmetic wants of [redacted].  During this time, he had made other repair requests which were not approved due to his having a balance on his account and the lease specifically indicates non-health and safety repairs will not be completed if the tenant owes money.  He was told this and did not like that answer.  I told him of the large bills from the AC issues and let him know that unfortunately I did not have the budget at that point to have his floor patch and dishwasher replaced.  We are still in the process of having the siding replaced and the balconies replaced as well, these are priority issues that can affect the tenants of this complex.   The dishwasher was not working when he moved it as his grandmother broke it.  I also had the working refrigerator from his old unit moved for him to his unit which did not have a working fridge.  I did this even though I informed him we would not be providing refrigerators any longer in our units.   He referenced a porch in need of repair and the porch is the balcony of his old unit which does not pose a risk to him as it is firmly attached to the building.  This unit is currently vacant and will be rented once we have the balcony replaced.   I’d like to add that this floor patch is not a safety issue as the patch area is less than 2-3 mm of an difference between the slab and the planking and is significantly less than any normal transition strip found in doorways.    [redacted], Brokere...

Please send copies of any email correspondence you have had with staff on this matter to me directly at [redacted] so I can review the history.  Thank you.

Complaint: [redacted]
I am rejecting this response because:I am rejecting this response because: I am unwilling to state that I accept your response and to resolve this complaint number until I have had the opportunity to speak to [redacted]. I look forward to the opportunity to discuss this with her. Regards,[redacted]

Complaint: [redacted]
I am rejecting this response because: I  [redacted] HAVE CALLED THE HILLCREST HOA A LEAST THREE TIMES AND SENT A LETTER TO THEM .LET ME EXPLAIN..   I RECEIVED A NOTICE OF A  $100 FINE, THE PICTURE OF THE VISABLE TRASH CAN WAS NOT (I REPEAT WAS NOT ) AT [redacted]...WHAT I HAVE BEEN ASKING FOR IS A RETRACTION  IN WRITTING OF THE FINE  AND NOW AN APOLOGY BECAUSE IT HAS NOT BEEN CORRECTED AS FAR AS I KNOW ..
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I am attaching copies of the original bill, the accounting record from my HOA president and the latest statement of account from Pioneer. I will be happy to talk to someone at your business so we can have a conversation about the differences. Without all 3 there can be no explanation, I tried that. It also seems the there is confusion about my original issue so I will bullet it here so we can “focus on the actual problem or concern.” 1.    I received a bill dated 10/28/15 for $84 in late fees, one from a year before, none of which had I ever been contacted about/billed for previously. 2.    I had a conversation with [redacted] wherein he agreed that if I paid $39 in late fees and all my dues for 2016 he would remove $45 in late fees. That was not done. 3.    Due to that action not taking place I was again charged late fees for July and August and was not alerted until August. I believed my money had been applied such that I was paid up through the year. 4.    As I stated in my original complaint- [redacted] stated that when Pioneer took over the HOA in July of 2014 I owed $15. Why was I not alerted to that before it became $84?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of an $84 credit in May 2016 for invalid invoice dated December 2015 with initial inquiry March 2015 is satisfactory to me.
Regards,
[redacted]

The property was indeed broken into several months back.  The property is occupied by a tenant who is paying his rent.  There is not certainty as to who may have broken the door, but this sort of thing can happen.  Management obtained two price/bids to repair the door.  The owner contacted one of the bidders directly and made arrangements to have the door repaired.  It was done by a contractor solicited by Pioneer on behalf of the owner and the bill was paid from her account based on her approval.The bids were requested the same day the tenant reported the break in.  The door was secured immediately after the reported incident.  The actual repair however was delayed due to circumstances outside of management control.  The tenant required being present when the door was to be replaced.  The bid were sent to the owner on the following week.  The owner then requested a second bid.  Once the bid the owner's delayed their approval.  It was finally approved and the repair was made.  Management was in frequent contact with the tenant during this period of time, who was considering moving due to the break in, however they agreed to stay and there was never any interruption in the flow of the rent.There was ongoing contact between all parties during this process.  While we agree that this could have been resolved faster; the delays were not due to Pioneer.

When tenants move from a property, there are often issues with the property condition.  If there is a discrepancy in what the tenant believes are legitimate back charges and what the property manager believes are valid charges then these issues should be discussed.  Management takes photos...

and uses the original property condition form to evaluate the charges as of the move out date.If the tenant has specific charges (all are itemized) that they believe should not have been levied, we would need that feedback.  The yard and property condition were very subpar when the tenants moved out.

I was hoping that there would be a positive result from discussions via the phone with Janice.  What was the outcome of those conversations?

The differential amount of the coupons for the reprint was $84 due to a scan line error.  Pioneer did not benefit from the coupon booklets.  They are part of the dues payment system that has been in place for 14 years and an approved process by all prior boards.

Complaint: [redacted]
I am...

rejecting this response because:Pioneer charged me $75 for a set up fee that was not mentioned in the agreement. Then, they charged me a second time for the exact same charge in January. The manager agrees that I should get a refund, but refuses to follow through and give it to me. She blames that it is an accounting error, as if its not her fault. She is the only person that is in charge of my account. She keeps telling me that it will be on the next month's statement or that she will have to do some investigation of the issue. It has been 4 months.Immediate refund. I do not want to wait another month to see if they will or will not refund the money. Just cut the check independently of my monthly statement.
Regards,
[redacted]

I have talked with my staff. The $75 in question resides in her "owner's account" balance on her ledger statement with Pioneer.  It is part of her residual positive balance she maintains with Pioneer on a monthly basis as part of our agreement.  We have an longing relationship with this client and continue to manage her property.  It is unfortunate that she is using the vehicle of the Revdex.com to vet a simple business question related to her account.  When she receives her normal May statement from Pioneer on or about May 22nd, she will see the $75 in her account balance and contained in the monthly disbursement check that comes with her property statement.  This will move the $75 from her funds being held in her account balance to funds held in her bank account. It may be difficult to understand without viewing the statement of account, however I feel confident that this will resolve itself in May as it would through the normal business cycle we follow under the contract terms with the owner of the property. Thank you for your assistance.  Please let me know if this matter is again...closed. [redacted]

This party did not identify themselves by name and we do not have an address [redacted].  We have only one matching numberical address of [redacted] in the Hillcrest Subdivision.  If this is the person sending the complaint, they need to follow the procedure set up by the...

Community Association and ask for an Appeal of the fine in writing and submit that to management for Board review.Pioneer does not control the process used by the Association to assess fines for violations.  If an owner does not agree with the fine that has been assessed then they owner must file a written appeal to the fine.