Pivec Advertising LTD

Our Sales manager tried giving the customer a call about her warranty cancellation, we have already issued the refund for her [redacted] and the dent guardWe just issued the check for [redacted] yesterday 7/22/16, the refund should be paid in full now

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Since they look at the contract and the pictures they can see that the clear shield was not installedDid not know what clear shield was until saw another Nissan with it onSo even though they state everything was disclosedThey still charge for things not installedInformed the salesman prior to trying to contact sale manager, and waited for his response to the message left for himHe did not call or attempt to resolve issue

Good afternoon We are working quickly to resolve this issue , this is the first time I heard about this issueWe have called the customer to notify them that we will be reimbursing their warranty $ Thank you ,Jose ***

[redacted] the general salesman manager spoke with MRS [redacted] on 2/23/17, he mentioned to her that we have no records of us pulling her credit or submitting her credit to any financial institution , we do not have any recordsMr [redacted] asked Mrs [redacted] to please provide some back up saying we did , all she provided were screen shots through her phoneShe mentioned she had a [redacted] Mr [redacted] asked her to bring it up to our dealership that way they can review it togetherFrom the screen shots she sent to us , there is or banks we don't use, we would love to help Mrs [redacted] to rectify the situation but we need back up from her showing we pulled her credit not screen shots we need the actual [redacted] Once again the only way we can rectify is be her being supportive and bringing us back up and not screen shots on her phoneplease let us know how we can assist

There are options on her vehicle that she bought , she signed for the car on april , our system shows that everything was disclose to the customer and signed by her, we are not sure as to why she waited a month to let us know , but our system shows that she was disclosed of all the information on her contract and it was signed by the customer, thank you

Good afternoon, We called [redacted] explaining to them that we tried everything to get the code uploaded, we tried having a different [redacted] dealership to upload the code and was unsuccessful as well [redacted] will be getting in touch with customer letting her know that she will be getting her refund thank you

We spoke to the customer , we did our research and we did refund check for CHUNG [redacted] which will be arrive by Monday , customer is happy and taken care of thank you , Jose ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Monday, August 17, 12:PM To: drteam Subject: This issue has not been resolved but hopefully it should be resolved in the near futureI went to Sterling McCall last Monday August 10,and was informed by MrM [redacted] that the part had arrived and that the should have completed repair sometime this weekI called him this morning and is now awaiting his return call regarding the status of the repairI will keep you informedSent from Windows Mail

ok thanks

Our finance team processed their cancellation paperwork ,the reimbursement will be going back to the lender which is *** *** , thank you . -Jose ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have not chosen the first option, because the issue is yet to be resolvedI am not asking for the money to be returned to me, rather, I want it credited back to the loan, the same way that the warranty was doneIt is a fact that some one called me as soon as you forwarded my complaint to Sterling McCall Nissan, informing that the money was going to be returned to the loan account; without mentioning any specified time.However, as at the time of writing this rejoinder, (6/16/2017, at pm), no refund has been made

The letter from the insurance company said based on our discussion and their investigation that they determined Sterling McCall Nissan is at FaultI can send additional conversation from the Insurance company about Sterling McCall Nissan. I also can send pictures as well but I'm not sure how this helps the last comment I got from the Revdex.com is that this matter is closed as unresolved. That makes me think the only option for me is to take it to civil court

All vehicles online have the pricing listed plus dealer add-ons which is listed on our websiteThe price online was clearing incorrect for the car that the customer wanted she was made aware of this but we told the customer that we will still honor the price that was seen online plus add-ons
.We would like to help her out , and if the customer is still interested in the car she can contract the Sales Manager Jose ***

Cory *** contacted the customer 6/13/letting her know that the gap cancellation amount will be sent to *** *** to be
deducted from the balance loan, the check can not go to the customer because she has not paid off the car therefore the lien holder will receive the refund and apply it to *** ***'s account thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I am awaiting a response from *** *** in Chicago, IL in order to receive my $refund

Hello Revdex.com, Below are the results of my investigation concerning CASE# ***Customer will be receiving a $refund for being overcharged in error by the Service AdvisorService Advisor didn't adjust down the labor on a service package that was priced out to replace the
spark plugs, both valve cover gaskets and PCV Valve with hose.Displeased with the service. *** *** Truck 125,mile vehicle was brought to Sterling McCall Nissan, diagnose for gas smell and hesitation.CC = Customer ComplaintSMN = Sterling McCall Nissan ResponseTECH = Technician findingsSOLUTION = Diagnosis results / Investigation results / RecommendationsREIMBURSEMENT = Financial resolutionCC: What was stated in the paper work of what the problem was, was wrong.SMN: Repair Order#: *** Line: A States: SMELL OF GAS VERY STRONG WHILE DRIVING/ Line: B States: VEHICLE STALLS INTERMITTENTLYPLEASE ADVISE. TECH: Found Fuel Pressure Regulator to be the source of the raw fuel smell, which was the customers complaintCould have shown the customer the leak if requested but customer declined and took to another shopRaw fuel smell is not going to fix itself but can be sensitive to cooler weather or cold start and seal itself when engine hot due to expansionOur Master tech saw it leaking and made the recommendation. SOLUTION: Needs a Fuel Pressure Regulator, O-ring & Hose at customer expenseWas not misdiagnosedWas visually seen by tech and recommended 125,mile vehicleREIMBURSEMENT: NONETechnician diagnosed several items and should be paid for his time.CC: Charged too much for replacing spark plugs SMN: Repair Order#: *** Line: C States: FEELS ROUGH IDLEPLEASE ADVISE TECH: Technician Found Engine Code PCylinder Misfire#Spark Plug is Fouled with Fuel because Fuel Pressure Regulator is leaking fuel.Customer authorized replacement of recommended SPARK PLUGS SOLUTION: After investigating, what was found that the Service Advisor didn't adjust the labor down for the spark plugs because they had been included in the pricing for replacing Both valve cover gaskets due to oil leaking, the PCV Valve and the PCV Valve Hose due age an sticking. 125,mile vehicleSo what we will do is refund the difference of performing the replacement of the Spark Plugs only versus the Spark Plugs including the Valve Cover gaskets and PCV valve & Hose Labor for installing spark plugs was $Was charged in error $so the difference owed to customer is $214.28.REIMBURSEMENT: Reimburse Customer $by check to be mailed to customers address. CC: Later, the Advisor called again and stated there are other issues which is going to cost us around $5,I was shocked and I told her we cannot afford it as my husband and I are retired. SMN: Repair Order#: *** Line: D States: Complimentary Vehicle Multi-Point Vehicle InspectionTECH: technician performed his visual inspection and found additional concerns with this 125,mile vehicleof the items found were marked RED as Failed Tasks which are items of immediate needs (exterior lights were out & battery tested bad and need replacement)All other found items were marked YELLOW as Cautioned Tasks need future attentionAll of this can be found in the attached documents and yes it did add up to $5000+ After all it is a 125,mile vehicle and some of these items have a usefull life or fluid life.SOLUTION: Customer can budget for these items but the RED Failed Tasks are Safety related and should be performed ASAP Customer should service their vehicle at a more reputable shop that would have found what we had found during our visual inspection. REIMBURSEMENT: NONEThere was no charge for this free service Sincerely,Jorg V** ***
Service Director |
Sterling McCall Nissan
Southwest
Freeway | Stafford, TX
Office:
281-243-
Fax: 281-243-

Good morning, the part for the customer vehicle is inWork is being done on the car, car will be done for tomorrow, Tuesday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  Since they look at the contract and the pictures they can see that the clear shield was not installed. Did not know what clear shield was until saw another Nissan with it on. So even though they state everything was disclosed. They still charge for things not installed. Informed the salesman prior to trying to contact sale manager, and waited for his response to the message left for him. He did not call or attempt to resolve issue.

We spoke to the customer , we did our research and we did refund check for CHUNG[redacted] which will be arrive by Monday , customer is happy and taken care of.  thank you , Jose [redacted]

[redacted] , We apologize and I was not aware of your situation. What we can do is verify the pay off and day it was sent to your lien holder . We can also write an official letter to your lien holder explaining the circumstance and to remove this from yours and your daughter's credit report....

 Thank you,  Jose [redacted] general sales manager832-858-1985