Pivec Advertising LTD

we will be having the refund check this week for her, our finance director ,cory [redacted] , will also give her a call to let her know about her check .We are working hard to have this resolved for her.

We are working with [redacted] and [redacted] to determine if the vehicle will be considered a total loss or not. It is up to the insurance company to make the final decision. In the interim we arranged for [redacted] to pay for a rental car. We will contact customer to set an appointment for this. It will be...

beneficial for the customer to contact his insurance company and perhaps direct the complaint to them as well as they hold the final decision.

[redacted] the general salesman manager spoke with MRS. [redacted] on 2/23/17, he mentioned to her that we have no records of us pulling her credit or submitting her credit to any financial institution , we do not have any records. Mr. [redacted] asked Mrs. [redacted] to please provide some back up saying...

we did , all she provided were screen shots through her phone. She mentioned she had a [redacted] Mr. [redacted] asked her to bring it up to our dealership that way they can review it together. From the screen shots she sent to us , there is 5 or 6 banks we don't use, we would love to help Mrs. [redacted] to rectify the situation but we need back up from her showing we pulled her credit not screen shots we need the actual [redacted] Once again the only way we can rectify is be her being supportive and bringing us back up and not screen shots on her phone. please let us know how we can assist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Monday, August 17, 2015 12:32 PM To: drteam Subject:  This issue has not been resolved but hopefully it should be resolved in the near future. I went to Sterling McCall last Monday August 10,2015 and was informed by Mr. M[redacted] that the part had arrived and that the should have completed repair sometime this week. I called him this morning and is now awaiting his return call regarding the status of the repair. I will keep you informed. Sent from Windows Mail

Our Sales manager tried giving the customer a call about her warranty cancellation, we have already issued the refund for her [redacted] and the dent guard. We just issued the check for [redacted] yesterday 7/22/16, the refund should be paid in full now.

Revdex.com:
This letter is to inform you that Sterling McCall Nissan has carried out to my satisfaction the resolution it proposed for my complaint, filed on 2/3/2017 and assigned ID [redacted]
Regards,[redacted]

Good afternoon  We are working quickly to resolve this issue , this is the first time I heard about this issue. We have called the customer to notify them that we will be reimbursing their warranty $2695.00 .  Thank you ,Jose [redacted]

Dear [redacted], I apologize for the delayed response. We have been moving locations and phones/email have been piling up. This is the 1st time I hear about your issues. Who have you dealt with here at SM Nissan besides the [redacted] reps? Have you done a complaint with [redacted]? It appears that...

most of the issues are linked to them since our Collision Center only does what [redacted] approves and apparenty they miscommunicated on a few items that were not fixed. Please contact my Collision Director Harold W[redacted] at [redacted]. I will pass your complaint along to him as well so he can reasearch and talk to [redacted] in your behalf. I can assist you in trading you out of that car and helping you in the trade value, if that is an option. I will not conisder in the appraisal that the car was in a flood. We appreciate your patience, David B[redacted]General ManagerSterling McCall Nissan[redacted]

We cannot take responsibility for a vehicle purchased over 3 years ago. Was the vehicle serviced at Sterling McCall Nissan? THis is the 1st I hear about this issue with this particular customer. I would have offered trade in assistance if the vehicle had been serviced here and I would have been made...

aware of the recurring issues.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.Appreciate your help and our thanks to Mr. Jorg V[redacted].Sincerely,
[redacted]

After reviewing all of the photo taken by both our facility as well as the photos taken previously by another repair facility our shop as well as having our security company check the video footage from the time the car was on our property we find no additional damage was done to the [redacted] while on our property. Because of this no actions will be taken to repair any damage that was on the vehicle prior to arrival at our shop. I have included a still shot from the footage of the customer first arriving at our facility.

We would like to have the customer bring the car to our shop to re-visit the issue along with the insurance adjuster. Please contact the Collision Director John [redacted] @ 281-932-5057. thanks

Ms. [redacted] brought her vehicle (2007 [redacted]) in to our facility on January 3, 2018 to have the windshield & molding replaced after she stated that another facility damaged the molding while working on an unrelated area of her vehicle. The insurance company’s ([redacted]) adjuster agreed to...

replace the molding despite being advised by their own damage evaluators that it was not damaged by the other facility but was instead normal wear related to the age of the vehicle. Because of the discrepancy with the other collision center, the customer was recommended to come to our facility by [redacted] to have the windshield & molding replaced. After arrival at our facility, our estimator took photos of the vehicle and wrote up the estimate to replace the windshield & molding to complete repairs to the vehicle. Upon completion of the vehicle when the customer came pick up the car she started to complain about a dent that she saw on the left quarter panel. Unfortunately when we took our in-take photos we did not get a good angle of the quarter panel showing the prior damage. We advised Ms. [redacted] to come back the following day for us to better inspect the quarter panel and perform repairs if needed. The following day when she came back, she tried to accuse us of damaging multiple other areas of the vehicle that we did have documentation of being on the car prior to arrival at our shop. When we denied repairs to the other areas of the car she in turn tried to get [redacted] involved again and had them send a representative out to inspect the new claimed damage. They determined it to have all been prior including the quarter panel damage that she claimed the previous day. They showed us photos sent to them by the previous shop that showed the damage was on the vehicle when it was taken to them for repairs to the front bumper in October of last year. I have included the photos as well. After both [redacted] and Sterling McCall denied any additional repairs she took the car from our facility and tried to file another claim with her own insurance company ([redacted]). After speaking with the adjuster from [redacted] and providing him with photos as well her claim was denied by her own company. We have not spoken to the customer or either insurance company since [redacted] denied her claim. We are also in the process of obtaining surveillance footage of the vehicle for the days that the vehicle was on our property.

Good afternoon, We called [redacted] explaining to them that we tried everything to get the code uploaded,  we tried having a different [redacted] dealership to upload the code and was unsuccessful as well. [redacted] will be getting in touch with customer letting her know that she will be getting her...

refund .  thank you .

There are options on her vehicle that she bought , she signed for the car on april 27 , our system shows that everything was disclose to the customer and signed by her, we are not sure as to why she waited a month to let us know , but our system shows that she was disclosed of all the information on...

her contract and it was signed by the customer, thank you .

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I never received a phone call from Cory [redacted] as stated in the response but I received the refund in the mail yesterday.