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Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ I am well aware of this booking for the participants of this tripI cannot offer a refund because his flights were booked and he did fly on themI was not able to accommodate everyone at the Stratosphere which was why the hotel was switched to Circus CircusI do apologize that the arrangements were less than perfect

Initial Business Response / [redacted] (1000, 7, 2015/11/02) */ I cannot refund the additional $because it was used to book the portion of her itinerary that was booked but not used for her tripThat portion is non refundable and I cannot recuperate those fundsMs [redacted] has been given all there is to be refunded

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Contact Name and Title: [redacted] Contact Email: [redacted] @sbcglobal.net In response to Mr [redacted] 's complaint he indeed paid $to attend a trip with a group to Las VegasI provided his itinerary with confirmation number [redacted] on [redacted] Airlines for his departure that I booked for he and his fiance to Las VegasHe and his fiance visited me at my church September and I informed them I would e mail their confirmation number to them that evening which I did but did not call him nor his fianceI am not sure who they called or which airline that did not confirm their departure flight as the locator mentioned above had been confirmed since mid SeptemberThe hotel was changed to a different one with the group of which I did book for them, in addition his return flight was booked but he was a no show for the outbound flight at the airport as was told to me by another person traveling with the groupHe did not ask for a refund prior to the day of arrival or any other timeI e mailed the itinerary to his fiance which gives the terms and conditions of booking and airline tickets once are issued are non refundableI also booked a hotel reservation for him at the alternate hotel however if he was not going I could have not processed the hotel but hotel bookings once paid to the hotel are also non refundableI can no longer have access to the booking because he changed the e-mail address to access it so a credit minus the penalty set forth by the airline is in place for the unused outbound flightSince his return flight was indeed booked but those funds were redirected to assist another person, I will agree to refund that which was not spent on his return flightThere were many things that did not go as planned for this booking, and travel insurance was offered along with terms and conditions for cancellation/missed flightsHe has visited my church involving my Pastor which he nor my church has nothing to do with this and has been quite hostile and profane toward me making me feel unsafe in his presenceMy desire is to get this resolved as quickly as possible

Initial Business Response / [redacted] (1000, 7, 2015/11/16) */ Ms [redacted] will receive a refund for her portion of what she paid $She did present a credit on [redacted] Airlines to use in part for the trip but I was not able to get her booked with the part of the credit she requested to use, the entire credit would have to be usedHer credit that she requested I use has not been disturbed by me and she will indeed get the $refunded to her

Complaint: [redacted] I am rejecting this response because:She is not being truthful I still have all of our text she stated that I paid her I don't even really want the money I would like my trip! If I can't get trip I want a full refund of my minute Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 7, 2015/10/20) */ I am well aware of this customer's issue regarding this tripHe paid $making a payment for one person who he did not have a room mate, as the cost is per person based on persons in a roomAt travel time he still didn't have a room mate and I was prepared to cover him for at least nights of the hotel stay, which I hadYes others were contributing to the team's expenses but since he had no room mate, he stated he could possibly lodge with others for the next two nightsThe cost was based on per roomReturn flights were being covered but he did not take the outbound flight which was purchasedAirline tickets are non refundable so I cannot offer a refund for the ticket that was purchased under the impression he was still goingHad he informed me that he was not going to take the trip I could have halted any further booking but was not aware until I was told by another traveler that he was a no show on the flightHe asked me if I could possibly work a "miracle" that he could get in hotel room for as much as I could and I did but the hotel reservation was also non refundableI am in the process of trying to get what I can refunded from the unused airline ticket but cannot recuperate the unused funds from the hotelHe paid the final payment days prior to the trip so I was not sure he was able to take the tripI would have been better to have cancelled than to no show for the flightAll terms and conditions are on the itinerary regarding cancellation, missed flight and once tickets are booked the respective airline terms and conditions apply as the funds have been turned over to the airline Final Consumer Response / [redacted] (3000, 14, 2015/10/21) */ I received the response and I am not satisfied with itFirst of all, the dollar amount is $500, not $The way the package was sold was two people per room for $I told her if I didn't have a roommate, I could not afford to goShe assured me I could go on the trip for $Days before the departure date I kept asking where is the itinerary? There was never an itinerary produced for the groupIt did not list any departure dates, return flights, or hotel arrangementsShe keeps texting me telling me she is going to pay meShe continues to feed us information as if she is going to provide a refund of $

Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ Contact Name and Title: [redacted] Contact Email: [redacted] @sbcglobal.net In response to Ms [redacted] ' complaint, she did pay $for her portion of the tripStill working on return flights that fit in the budget they paid, I did have flights on hold to confirm the return times if they were what they wantedWhen they visited me at my church 9/27/they told me whenever was fine as long as they got backWhile finalizing travel plans 10/1/I was booking her on a return flight that I had booked for her fiance and told her via text message hers would be the same flight as his, but would have to book it later that day as my card had maxed out but would be available to reload later that dayDuring the early morning hours 10/1/I sent her text messages asking which hotel would she like if she didn't want were the group was staying because there was a change in plansShe responded and informed me where the group was staying was fine and I booked their room thereI did tell her I was booking her return flight with her fiance later that day via text message and the reason for the delayHowever she did not take the flight booked for her under flight locator [redacted] as given to herI am not sure who she called that indicated that the flight was not confirmed as it had been booked mid September on Frontier airlinesI was informed by someone on the same flight that she was a no show for the flightAirline tickets are non refundable so a credit is in place with her name on it minus the penaltyThe airline was gracious enough to do that because no shows usually forfeit the entire cost of the ticket as their terms and conditions indicateOn the itinerary provided it clearly states that once the tickets are purchased are non refundable and any cancellation fees are governed by the respective airlineSince the 2nd party involved has changed the e mail address I have no access to request a refund in her behalfNo return flight was made for her since she no showed for the outbound flight and I agree that she should get that portion refunded to herShe continues to send me many lengthy text messages in harassment and also visited my church, involving my Pastor which he has nothing to do with thisI do not feel safe in her presenceMy intentions are to get this resolved as quickly as possibleMany things went wrong with this booking but arrangements were in place to ensure that everyone traveling was accommodated and returned back, including herI am not responsible for her no show whatever her reason for flights and cannot offer a refund for the ticket and hotel unused Final Consumer Response / [redacted] (3000, 12, 2015/10/21) */ Everything she said is a lie When I paid $the flight and hotel was supposed to be booked at the same timeWhen I called the airlines they said I did not have a return flight home She was paid $19,and some of the players were stranded and had to get back on their own

Initial Business Response / [redacted] (1000, 7, 2015/11/16) */ [redacted] paid $on July 6, and $on September 5, Mr [redacted] 's airline ticket was booked on [redacted] for which he paid forHe did not pay for his return flight, it was paid for by [redacted] His hotel was paid in full based on the money he paidHe did not have to pay any additional for any hotel or airfareHe did fly on the itinerary booked and stayed at the hotel for all nights booked although the nights were paid separately, he was not asked to pay any further fundsThe hotel choice had to be changed due to budget reasons which was agreed upon by the group traveling before they departedHe did not pay any additional costs for this travel to me nor was charged any additional fundsThere is no refund due him because he flew on the flights booked for him and stayed at the hotel booked for him for the entire stay

Initial Business Response /* (1000, 5, 2015/10/20) */
Contact Name and Title: *** ***
Contact Email: ***@sbcglobal.net
In response to Ms ***'s complaint there were many issues with this group bookingShe contacted me that she may have needed to return on Sunday to be back at
work on Monday, therefore finding flights that could return her back from Las Vegas were being considered that would fit in the budgetDays went by but then learning she would indeed return Monday as planned helped me to execute her final flight plansShe did fly on her airline tickets purchased so I cannot offer a refund, however arrangements have been made for refund of hotel room and taxI extend my apology for this experience and will offer her a concession suitable should she call me again for travel services

Initial Business Response /* (1000, 8, 2015/11/25) */
Ms*** will receive her refundShe has agreed to monthly payments
Initial Consumer Rebuttal /* (3000, 10, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
An agreement to accept payments was
extended to the companyInitially the company was to provide a payment of I received an email from the owner stating she had not forgotten the arrangement but would only be able to send As of 11/24/15, I have not received an installment of any kind for the July tripAs I have shared with the owner, I have no faith or confidence she will refund any dollars

Initial Business Response /* (1000, 7, 2015/10/20) */
I am aware of this issue with this customer regarding this bookingHer ticket was booked under the impression that she was flying with another personLater after clarity that she did not desire to travel with the other person, I do admit my
misunderstanding with herI cannot offer a refund for the ticket that was booked, but she can use it as a credit with no penalty for future travelThe cost of the trip per person was $per personI will agree to refund the balance from the unused portion of her payment
Initial Consumer Rebuttal /* (3000, 9, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** *** is not being truthfulPrior to my supposed to be scheduled trip to Las Vegas on 10/1/15-10/5/15, I have never talked to *** *** about *** Airlines, not even one timeMy girlfriend had a voucher for *** and said that when she asked her if she could use her voucher, *** told her yesThat conversation took place with them, not meTherefore, I don't understand how she had the impression when we never had that conversationI was told by *** *** that we had to have two people for the room discount, not the flightAlso, the credit for the air flight does have a penaltyIf I don't use it within the *** time frame policy, I lose it completely
*** *** made me miss out on my planned vacation; *** *** has most of my money tied up with *** Airlines and *** made me lose two days of pay from my jobIt has been over a month, and no word from *** *** about refunding me my moneyAs she stated, the trip was $per person, so, why would she book me a flight for $one way?
I want a full refund of $(in cash) as I gave it to her

Yes She did book her trip supposedly with her family and I had a contract with the airline for seats on the flight and hotel arrangementsShe said her family cancelled the tripI advised her on the booking form the penalty for cancellation but gave her the option for credit in the future as
airline tickets are not refundableShe will get the unused funds toward the hotel refunded

Initial Business Response /* (1000, 9, 2016/01/17) */
I am in receipt of Mrs***'s correspondence and will resolve this issue with her shortly
Initial Consumer Rebuttal /* (3000, 11, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
***
*** owner of places to go things to do travel, has not made any attempts to contact me.I email her every day, and nothingI do not believe she will contact me are pay me the $4,she owes my husband and II will be going to Bridgeton police department on January 20th, 2016, and finish my complaint against her and her businessThe only thing Ms.*** can do for me right now is to bring me a certified check in the amount of $4,434.39.I want ALL my money in one lump sum

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to
me
Sincerely,
*** ***Hello, I have copied the two payments which Ms*** has received and added them to this form hereI would like what I paid because it has been over a year and I didn't hear one word from her nor her businessBut if not, I can receive the $that is allowed to me thanks

Complaint: [redacted]
I am rejecting this response because:She is not being truthful I still have all of our text she stated that I paid her I don't even really want the money I would like my trip! If I can't get trip I want a full refund of my minute.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2016/01/20) */
Her refund was supposed to come through my account but I did not see it. She will get her money. I will personally give it back to her.
Initial Consumer Rebuttal /* (3000, 12, 2016/01/21) */
(The consumer indicated he/she DID NOT accept...

the response from the business.)
It has been credited to her. She's told me before she'll give it back. However, for me to accept what she is saying is true I would like to know by when should I receive my refund. She's told me the same thing before and I don't believe it. I would like to know when to expect it so that way if she doesn't hold up here end again I can have a date attached to prove even more how she's keeping my refund.

Initial Business Response /* (1000, 7, 2015/11/16) */
[redacted] paid $150 on July 6, 2015 and $350 on September 5, 2015. Mr [redacted]'s airline ticket was booked on [redacted] for which he paid for. He did not pay for his return flight, it was paid for by [redacted] His hotel was paid in...

full based on the money he paid. He did not have to pay any additional for any hotel or airfare. He did fly on the itinerary booked and stayed at the hotel for all nights booked although the nights were paid separately, he was not asked to pay any further funds. The hotel choice had to be changed due to budget reasons which was agreed upon by the group traveling before they departed. He did not pay any additional costs for this travel to me nor was charged any additional funds. There is no refund due him because he flew on the flights booked for him and stayed at the hotel booked for him for the entire stay.

Initial Business Response /* (1000, 5, 2015/10/20) */
Contact Name and Title: [redacted]
Contact Email: [redacted]@sbcglobal.net
In response to Mr [redacted]'s complaint he indeed paid $500 to attend a trip with a group to Las Vegas. I provided his itinerary with confirmation number [redacted] on...

[redacted] Airlines for his departure that I booked for he and his fiance to Las Vegas. He and his fiance visited me at my church September 30 and I informed them I would e mail their confirmation number to them that evening which I did but did not call him nor his fiance. I am not sure who they called or which airline that did not confirm their departure flight as the locator mentioned above had been confirmed since mid September. The hotel was changed to a different one with the group of which I did book for them, in addition his return flight was booked but he was a no show for the outbound flight at the airport as was told to me by another person traveling with the group. He did not ask for a refund prior to the day of arrival or any other time. I e mailed the itinerary to his fiance which gives the terms and conditions of booking and airline tickets once are issued are non refundable. I also booked a hotel reservation for him at the alternate hotel however if he was not going I could have not processed the hotel but hotel bookings once paid to the hotel are also non refundable. I can no longer have access to the booking because he changed the e-mail address to access it so a credit minus the penalty set forth by the airline is in place for the unused outbound flight. Since his return flight was indeed booked but those funds were redirected to assist another person, I will agree to refund that which was not spent on his return flight. There were many things that did not go as planned for this booking, and travel insurance was offered along with terms and conditions for cancellation/missed flights. He has visited my church involving my Pastor which he nor my church has nothing to do with this and has been quite hostile and profane toward me making me feel unsafe in his presence. My desire is to get this resolved as quickly as possible.

Initial Business Response /* (1000, 10, 2015/08/14) */
[redacted]'s refund has been mailed and received by her via certified mail article XXXXXXXXXXXXXXXXXXXX. I have refunded $700 via money order #XXXXXXXXXXX to her which represents any unused funds she paid for the trip and minus any...

portion of the trip non refundable.

Initial Business Response /* (1000, 7, 2015/11/02) */
I cannot refund the additional $400 because it was used to book the portion of her itinerary that was booked but not used for her trip. That portion is non refundable and I cannot recuperate those funds. Ms. [redacted] has been given all there is to...

be refunded.