Plain Dealing Plumbing

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention.Please have the consumer provide a claim or proper policy number so that we may address their concerns.Sincerely,Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Thank you for forwarding this matter to my attention.The website indicates that rental insurance is offered thru Allianz Global Assistance and does not advertise it as though it is sold directly thru the rental agency.The consumer requested a refund of the premium which has been...

granted. Sincerely,Kalinda H[redacted]Claims Escalation Analyst[redacted] Drive[redacted], Virginia [redacted]www.allianzassistance.com

Dear Ms. [redacted],Thank you for forwarding this complaint to my attention. I apologize for any frustration this process has caused. The insuring agreement required that the consumer be medically able to travel on the date of insurance purchase in order for existing medical conditions to be considered. The claim department received a letter from the physician indicating the condition and recommendation for cancelation. As the documentation received was not enough to finalize the claim, a fax was sent to the doctor asking if the consumer was medically able to travel on the insurance purchase date, based on the condition which caused the loss. The doctor indicated "no".Due to this, we are unable to honor the claim for payment. If the consumer feels as though the information we received is incorrect, we would accept a clarification document from the doctor indicating the proper information. At this time, we are unable to overturn the denial of the claim. Best regards,Kalinda H[redacted]
[redacted]

Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer. The claim has been in a temporary closed status since July 14th as the documentation requested to complete the claim has yet to be received. The consumer has...

been advised of the documentation needed from the physician to confirm if we are able to provide coverage for the medical condition. Until the documentation is received, we would be unable to finalize the claim review. Sincerely,Kalinda H[redacted]Claims Escalation Analyst9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

Policy number on the travel insurance was.[redacted]Thank you for your assistance,[redacted]

Dear Ms. [redacted] Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused the consumer.  The consumers insuring agreement required that an exam be performed by a licensed physician within 72 hours of cancelation in order...

for Trip Cancelation for medical reasons to apply. Our records indicate that an exam was not performed. As the loss did not meet the terms of the insuring agreement, we were unable to honor the claim for payment.  I regret that we are unable to provide a more favorable response at this time.  Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Dear Ms. [redacted]:Thank you for forwarding this matter to my attention. We apologize for any frustration the cancelation process may have caused the consumer.I have requested to have the policy canceled. Please advise the consumer that it may take up to one billing cycle to see the credit from the...

financial institution. Sincerely,Kalinda H[redacted]Claims Escalation Analyst

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process has caused the consumer.  Our records indicate that the consumer has been contacted and advised that the claim has been paid. Please allow 5 to 7 business days to...

receive the check in the mail. Sincerely, Kalinda H[redacted]
[redacted]

Dear Ms. [redacted]: Thank you for forwarding this matter to my attention. We apologize for any frustration the claims process may have caused. To address the consumers concerns, the insurance is offered in the booking path and with that offer there is additional information. It states in that...

section that terms and conditions apply and there are limitations. There is also a link to review the insuring agreement prior to purchase.  The same insuring agreement is then emailed to the consumer along with a 10 day satisfaction guarantee period in which the premium can be refunded in 10 days if the terms do not meet the consumer’s needs.  I am sorry to hear that we were unable to assist the insured at this time.  Sincerely, Kalinda H[redacted]Claims Escalation Analyst 9950 Mayland DriveRichmond, Virginia 23233www.allianzassistance.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received any information from this company regarding this matter. I have attached the documents that I received online because I wasn't receiving any emails from them. I received two rejection letters in the mail after I complained but never received the policy. Company told me it was my fault because their email was not sending to me. But its' not my fault that your website didn't display any policy information when I needed it. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The changes that I made were directly the result of the problem with my flight. I had to re-book the flight the next day and then could notreturn until a day later than planned. As a result of the problem with my reservation I was delayed both at the beginning, and end of my reservation.
Regards,
[redacted]

Thank you for forwarding this matter to my attention. I apologize for any frustration the claims process may have caused. We thank the consumer for their patience in the process.  Our records indicate that the claim was finalized for payment on November 19, 2017.  Sincerely,Kalinda...

H[redacted]
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[redacted]

Thank you for forwarding this matter to my attention. I have forwarded the consumer’s complaint to the Customer Service Department for further investigation. Once the review is complete the consumer will be contacted by a member of that team for follow up.  Sincerely, Kalinda...

H[redacted]Claims Escalation Examiner [redacted] Drive [redacted], Virginia [redacted] www.allianzassistance.com

Dear Ms. [redacted] : Thank you for forwarding this matter to my attention. We apologize for any frustration the consumer may have endured. Our records indicate that there was an error with the address on the first check and another one has since been sent to the consumer. If the consumer has...

not received that check she should contact the Claim Department at 800-334-7525 and request to have that check voided and the next payment expedited with a tracking number.  Sincerely, Kalinda H[redacted]Claims Escalation Examiner 9950 Mayland Drive Richmond, Virginia 23233 www.allianzassistance.com

Our records indicate a check was sent to the address we have on file. I encourage the consumer to call and discuss having a stop payment issued. There are other methods to receive payment as well. The number is [redacted].Best regards,Kalinda H[redacted]
[redacted]

Dear Ms. [redacted],Thank you for directing this matter to my attention. The insurance offered on the [redacted] website is opt in, meaning that in order for us to receive the purchase information, the box would have had to be checked during the checkout process.Our records indicate that a refund...

has been processed for the consumer.Thank you,Kalinda H[redacted]Claims Escalation Examiner, AGA

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Hello,I read the response from [redacted] (Claim Escalation Examiner/Allianz Global).This company employs deceptive tactics by charging consumers of event ticket hidden insurance fees.  When I called each of the three customer service reps at Allianz Global they asked me for my "insurance policy number"My credit card was charged for insurance 9/21/15,  I NEVER received a policy purchase notification or receipt of such a purchase.  The only way I knew I had been charged was by examining recent activity on my credit card.  I am concerned that other event ticket consumers without their knowledge will be charged Allianz Global fees.  Thank you,[redacted]Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10825846, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Stefani Largent