Plain Dealing Plumbing

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below It took them a month from when my claim was approved to get a check from [redacted] to **, which was the reason for missing the event in the first place Furthermore, I was told I would receive a call back from supervisor Hope I***, with a tracking number the Monday following my call That never happened Instead, I received an email from her with the tracking number, weeks later, AFTER I received the check Allianz was in no hurry to rectify this issue, even after I explained my husband received military orders and we were moving to ** The customer service I received, and the frustration I had to go through, not to mention all of the time I wasted on calls and emails, all while packing to move, is uncalled for I am asking that Allianz refund me the fee I paid them in the beginning, a fee of $**.** I paid them to handle a service, and they failed Regards, [redacted] ***

Dear Ms***, Thank you for bringing this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer Due to inconsistencies in the claim(s) that were filed, a more thorough investigation of the claim(s) is being done and it is still under reviewA review can take at least days and once the review is completed the consumer will be updatedRegrettably, we don’t have a more favorable decision for the consumer at this timeFor up to date information, the Claim Department may be contacted at 800-334-Thank you, Kalinda H [redacted] Claims Escalation Examiner, USA

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowIn response to complaint ID [redacted] , company is still asking for protected HIPPA informationThis organization is not a Covered Entity under HIPPA law and can not ask for medical recordsEven one sheet or document is HIPPA protected and proper staff training regarding Personal Health InformationIn my opion, it is the appearance they are knowing violating federal law by requiring these documents without being HIPPA compliant Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.already gave you itemized bill.not sure how much more you want to itemized.going to court next , this is enough *** already!! Regards, [redacted] ***

[redacted] Thank you for forwarding this matter to my attention Please have the consumer provide a claim or policy number so that we may address her concerns Thank you, [redacted]

Thank you for forwarding this matter to my attention We apologize for any frustration the claims process caused the consumer Our Claims Department received all the required information and payment was submitted on May 25, This payment represented the maximum amount of coverage available for the type of items being claimed The consumer should receive this payment within 5-business days from that date.Sincerely,Brian B***Claims Escalation ExaminerAllianz Global Assistance

Dear Ms [redacted] :Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer.The consumer insured a trip with Allianz for the dates of 12/16/- 12/30/Those dates were changed on 10/06/2008, exchanged to 11/06/ - 12/30/As the consumer did not purchase a policy for the new trip dates or file a claim for this change, we were not able to cover any cancelations for the trip dates of 11/06/ - 12/30/The consumer sent in a letter from the doctor indicating that he was seen a month after the initial date changeIf the consumer is filing for the original trip dates of 12/16/- 12/30/2008, we would need a completed physician statement form from the primary care physician who advised cancelation in October of the insured tripThe only ticket we would be able to cover is the one that was insured with us for travel on 12/16/- 12/30/Sincerely, [redacted]

Dear Ms [redacted] : Thank you for forwarding this matter to my attentionPlease have the consumer provide their policy number or claim number so that we may continue our reviewSincerely, Kalinda H***Claims Escalation Examiner Mayland Drive Richmond, Virginia www.allianzassistance.com

Thank you for forwarding this matter to my attentionPlease have the consumer provide the policy/claim number so that we may address their concerns Sincerely, Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Dear Ms [redacted] : Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the insured's family and offer our condolences on their lossReview of the claim indicates that the cause of loss was due to illness, which is why we cannot accept an obituary because the death occurred after the travel dates We understand that the form can not be completed so we have agreed to accept the admission and discharge papers to be sure that the cause of loss is a reason that is covered under the policy At this time, we still have not received the admission and discharge papersOnce the Claim Department receives them, we will be able to move forward with the claim processingSincerely, Kalinda H***Claims Escalation Examiner Mayland Drive Richmond, Virginia www.allianzassistance.com

Dear Ms [redacted] :Thank you for forwarding this matter to my attention.Please have the consumer provide the correct claim or policy number so that we may address their concernsThe number provided did not bring up a claimSincerely,Kalinda H***Claims Escalation Analyst Mayland Drive Richmond, Virginia www.allianzassistance.com

Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumerAs the consumers policy states, we require the loss be reported to the airline within hours and a claim filedWe are secondary to the airline and need the determination from the claim prior to finalizing our claimWithout this information we are unable to move forward Sincerely, Kalinda H***Claims Escalation Examiner [redacted] Drive [redacted] , Virginia ***www.allianzassistance.com

Thank you for forwarding this matter to my attentionWhen paying the claim, the deposit information listed was not for our insuredLegally, we cannot deposit funds into someone else’s account who is not our insured so a check was sentWe also can not issue a check payment in someone else’s name unless we have a notarized statement from our insuredSincerely, Kalinda H***Claims Escalation Analyst [redacted] Drive [redacted] , Virginia [redacted] www.allianzassistance.com

Dear Ms [redacted] :Thank you for forwarding this matter to my attention.I have reviewed the consumer’s policy that was purchased on the website by the consumerThe rental dates entered by the consumer were 12/– 12/29/If the consumer was involved in an accident after those insured dates, then the insuring agreement would not cover that lossI regret that we are unable to provide a more favorable response at this timeSincerely,Kalinda H***Claims Escalation Examiner Mayland Drive Richmond, Virginia www.allianzassistance.com

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with this answer the company gaveWhat was not stated was that after all of the time that had occurred between initial submission, all of my troubles, and October 31, the "resolution" of the claim ended up being the wrong amount of money due to meWe had to then submit yet another claim with this company explaining the wrong amount was given and they still owed us over ***$Since then I have received an email stating that the money should be showing up soon credited to my account but I have not yet seen the moneyThis company's processes need to be reviewed and updatedThey do not handle business well Regards, [redacted] ***

Thank you for bringing this matter to my attention I apologize for any frustration the claim process has caused the customer In regards to claims for medical expenses, the insuring agreement stated the following: Important This is secondary coverageIf you have health insurance, you must submit your claim to that provider firstAny benefits you receive from your primary insurance provider or from any excess coverage will be deducted from your claim.The customer needs to submit their medical expenses to their primary and/or supplementary insurance provider first The customer would then be able to forward the explanation of benefits (EOB) to us for further reviewSincerely,Brian B***

Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have causedWe thank the consumer for their patience in the process Our records indicate that the claim was finalized for payment on October 31, Sincerely, Kalinda H [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I do not consider this matter "closed"My response is delayed due to my sister-in-laws death and funeral servicesThe signed physicians statement has been supplied to the insurance companyHowever, due to HIPAA the physician was unable to supply all the information on the formIn my estimation the company was fully aware of this requirement and counted on us bot being able (under the law) to fully detail my sister-in-laws conditionIf you read the over complaints filed against this company that have not been satisfied they would no longer be rated A+ by the Revdex.comTherefore, I am not satisfied with the company's response and do not register me as anything but dissatisfiedFurther more because of the form requirements are in violation of HIPAA- I will be registering a complaint with my Congressman and Senator as well as the Insurance Regulatory Commission and Insurance regulatory Authority

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Their policy clearly states that the policy accepts medical related travel problems We have filled out the forms and have done exactly as they have requested Yet to date, they have not contacted us directly This is a bait and switch operation that needs to be stopped Regards, [redacted]