Planet Honda

Review: My family and I attempted to purchase a vehicle on the evening of August 21st, 2015. I provided my [redacted] card for a down payment of $700. Unfortunately, a vehicle was not purchased and we were informed the down payment will be reimbursed to the [redacted] within a couple of weeks. I then called and sent an e-mail (30 days later) to the seller (Amir R[redacted]) and his supervisor (Joseph K[redacted]) with a scanned copy of the receipt given to me asking for assistance in resolving the reimbursement. We continue to call Joseph on a daily basis with negative results in the reimbursement.Desired Settlement: I would like for the [redacted] to be reimbursed or a check made out to me for the $700.

Business

Response:

The customer's $700 deposit has been returned to him. I scanned and emailed to him a copy of the refund slip for the credit card. I followed up with a phone call to confirm that this was taken care of.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Purchased a brand new car from this dealership. A month into purchase vehicle begins to have problems. When I take it in for servicing dealership indicates that I have to pay a 480+ bill to fix the vehicle because the " gas was contaminated and this is a third party problem". I asked proper questions and showed a copy of my most recent gas purchase. Honda indicated I must go to the gas station that I purchased the gas from and file a complaint and have the gas station pay my bill. I immediately went to the [redacted] NJ which filled out an investigation report and was told I would receive a call but never received call. However, manager indicated that no other recent complaints/incident of contaminated gas were reported. I believe the vehicle was sold to me having problems. Ihad brought up to a Honda saleperson that while driving the car (before the incidient) that the car felt strange when I braked and salesperson stated there is a break in period and that some changes to the engine were made on this model which may be the reason for the feeling and that car needed to be broken in. I am stuck with a bill I believe is unfair I believe this was something Honda should have resolved as this is a brand new car. I believe Planet Honda is trying to find reasons to make unwarranted charges to customers . Honda also indicated I was the 3rd customer that month to come in with contaminated gas problems which sounds odd as it seems gas contamination is rare.Desired Settlement: Honda to resolve bill.

Review: On 3/25/13 I returned my leased vehicle to Planet Honda a day before it was due. On 4/29/13 Honda Finance contacted me and asked me where my vehicle was. I explained it had returned it and faxed the receipt they gave me which the salesman who took the car in failed to date. On the same day I returned the vehicle I cancelled my insurance and picked up a new car from another dealer. Planet Honda says that I returned the vehicle on 5/5/13 and need to work out the late fee being charged with Honda Finance. Honda Finance stated that I need to have Planet Honda fax them when the vehicle was turned in which they are unable to because they don't know. I left numerous voice mails over the course of the past few months that went unreturned. The GM of Planet Honda finally stated that I cannot prove when I returned the vehicle nor can they, so they cannot backdate any paperwork.Desired Settlement: Planet Honda to admit their error and contact Honda Finance so that the late fees will be removed and it will not negatively effect my credit

Review: My insurance co ([redacted]) referred me to a body shop in [redacted] Nj (Planet Honda Auto Body). After a auto accident, Planet Honda picked my car up from my residence on May 28th 2013. After about 3 weeks I contacted the shop about situation, Persons or person in charge said that they did not start working on vehicle due to staff issues and heavy volume of work. Ok, fine. Another week went by. I payed them a visit to check on vehicle. Personal escorted me to inspect vehicle and to my displeasure, They never started the work! Mind you, it's been a month since they picked vehicle up. More time goes by, then I get a call saying,, your car is ready! My horn was damaged from accident and I asked did they change horn and they yes, but when I left horn was still broken. Brought car back, they fixed horn. Upon inspection I noticed that the rear bumper was the wrong bumper for car. I have a 6 cylinder and the bumper they used was for a 4 cylinder. I have 2 exhaust pipes, 1 on each side. The bumper that was installed only had a cut out for one exhaust pipe.(4 cylinder). So I called to remind them how could you put the wrong bumper on this car? Bumper is melted on left side because of exhaust gases melting plastic. I also noticed that they gave me a used right front headlight. Today is July 18th, I am still waiting for this bumper! According to them it was on order and a week went by again, no contact. I had to call them.Desired Settlement: Refund of deductable. And upper Management should be notified.

Review: On May 15, 2013 with me and my fiance were going to trade in 2012 Nissan Maxima. At this time we were only talking about ONE vehicle. During his process we found out that we would have negative equity because of the amount owed on the Maxima. [redacted]es manager gave us predictable numbers because they have not gotten a response from the bank in regards to how much of a loan my fiance was going to be approved for. Given the verbal language from the [redacted]es Manager [redacted], we were told to give a down payment of $2000 so the bank can give a better approval. We did that but only gave $1500 down payment in the form of a check. We came back May 18, 2013 on a Saturday to finish the process. Thesales manager [redacted] says that they did not approve the amount. So me and my fiance were stuck and going to walk away, at this point the sals manager [redacted] comes to us and says if we can purchase 2 vehicles it would be great and the negative equity will be split upon the both of us. We asked about the down payment and he said the down payment will also be split among both vehicles. We agreed. We waited and they have not heard anything back from the bank, given that he suggested we take both vehicles and come back to finish the paperwork. THE ONLY THING WE SIGNED WAS A STATEMENT STATING THAT IF ANYTHING WAS TO HAPPEN TO THE 2 CARS WE WERE HELD RESPONSIBLE 100% AND ALSO A RETAIL ORDER OF HOW MUCH THE CAR WAS WORTH!One week, with no call back from the dealer, we go back in and chose to deny the offer and walk away. We gave them back their cars and they gave us back our 2012 Nissan with ONE KEY. When giving the car over the salesman was given 2 KEYS for the Maxima. When returning us the vehicle we were only given ONE KEY. Asked about the 2nd Key, NO RESPONSE. It has been 3 weeks with missing key and no word back from the dealer after multiple phone calls. Also when asked about our REFUND, the sales manager [redacted] said they were not going to refund us and given on a reason why.Desired Settlement: The inconvenience of losing my second key and not returning my phone calls for the past 3 weeks and not given me an answer. We deserve to have our down payment because the 2 cars were returned to the dealer in the same manner. Nor did we sign any agreement that were in charge of the car only the agreement that stated if something was to happen we were held liable. The sales manager [redacted] has not gave us an explanation on why he would not refund us our money. When asked to speak to the owner or another manager, he refused. They have lost our second key that we have to constantly make sure our car is not going to get stolen because we are sure that no criminal backgrounds are given to the people that work there. This is real inconvenience and we deserve our down payment back because they have their merchandise back and they have the audacity to lose our second key and not return any of our phone calls for a conclusion to this matter.

Business

Response:

The customer was spoken to many times regarding the situation, both in person and on the phone. Unfortunately the salesperson that originally handled the transaction was no longer working here when the second key was not located. We attempted to find the second key multiple times for the customer and when it could not be found, we offered to obtain a second key for the customer from Nissan at no charge. We were going to make arrangements for the key to be done, but after multiple attempts did not hear back from the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The business has called me and I did answer back to them. The second key is being done after numerous times of trying.

My main concern is the refund of my deposit. Which you did not have any answer to. The business has yet to answer any of questions in regards to that. Although they did find a solution to give me a second key. It was still a BIG inconvenience to have it go missing a CAR DEALER. Something that they should be keeping track of.

Regards,

Arixmar Velez

Review: On July 1st I purchased a 2013 Honda Accord from Planet Honda. I was charged $595.00 dollars for an appearance package. This was explained to me by the sales person as a car preparation charge. This was a charge outside of the agreed upon purchase price on the car. I took the sales person's word on the explanation of the fee. The next day I found the paper that goes next to the window sticker on the floor of the car with my cars VIN# on it. The paper listed the Dealer Installed Accessories. It stated what the $595.00 fee was really for, the "appearance package" including pinstripes and door edge guards that my car does not have. If I had not located this paper I would have been fooled into believing this charge was legitimate. In the contract it states that I was charged for this "appearance package". I have emailed and phoned to have these issues resolved to no avail. My last contact was with the customer service manager [redacted] who promised to return my call, but she has failed to return my three calls in the past week. I have emailed the general manager, called and left a voicemail for the the sales manager that I worked with, emailed the customer service manager and finally called her speaking to her and leaving two voicemails. I explained that all I wanted was a refund for the money I was charged, for items that my car does not have. I have received zero responses on what is plainly a request to receive a refund on something I was falsely charged on.Desired Settlement: I would like a refund of the $595.00 dollars I was charged for the "appearance package" not installed in my vehicle. An "appearance package" that was falsely represented by the sales person as a vehicle preparation fee.

Review: I went into this dealership and specifically requested a special which Honda was advertising and am now being told the special they were advertising is not what I signed up for and that I owe them the first month's lease payment when the special clearly stated no first month payment. I informed them that if that is not what I signed up for then their employee did not do their job correctly because I clearly explained what I was looking for and that he had even brought it up on his computer. I leased the vehicle in May and recieved a letter dated October 3, 2013 that the payment must be made by October 18th or it will be forwarded to "outside Counsel for collection"Desired Settlement: I would hope I do not have to make the payment that they are requesting.

Review: My monthly lease agreements for the car I have leased were settled for being $298.00 a month, however I have been billed for the amount of $341 and since have contacted the staff numerous times in regards to this issue with no response from any of them. They have added a package without my consent and are now charging me extra. I need this billing issue resolved and adjusted on my statements.

Business

Response:

The customer has been contacted and we are in the process of sending new paperwork to reflect the payment requested by the customer in the complaint.

We will continue to communicate with the customer until the process is complete.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I am still awaiting the final changes online, once the changes have been made I will agree to drop the complaint.

Regards,

Review: First of all the they didn't want to sell us a car bc the co-buyer was on disability from work, and they claimed to be a diamond dealership and just being thorough but kept violating the HIPAA law by continuing to ask WHY she was on disability.does that really matter? Plus everytime we returned with the requested paperwork they wanted something else KNOWING she lived over 2 hours away. Secondly, the car died and required a jump 6 days after purchase and they acted like it was no big deal, but the car was supposed to be certified and only 2 years old (2013). Third, it took 2 weeks of harassing them to get the final paperwork signed (mind you we left with the car already) after I went up there 3 times (also complaining about the battery and the windshield) and called numerous times with no response. I have never heard of it taking that long for paperwork. I purchased a car 6 months ago from a [redacted] and they stayed until 1 am with me finalizing everything on that car and I had the SAME credentials. Lastly, there were horrible scratches across the windshield that were buffed out upon us viewing, and test driving the car and we didn't initially see them. After a terrible rain they became apparent and we took it back 8 days later. Two people advised us (salesman Josh and Finance guy Kero) we were going to be scheduled for a new windshield several times, and then they ended up lying. Josh initiailly told us he spoke to the manager and "I have good news. If you give me a good review we will replace the windshield." Also, Kero advised us as well that the windshield was going to be scheduled for repair after they pulled it into the service center to look at it and deemed that it had to be totally replaced. Both lies because the day we finally signed the paperwork we asked about the schedule of it and they declined doing it. We did get a new battery and the car rides perfect. BUT customer service sucks, and they kept claiming they were such a "diamond dealer".Desired Settlement: We desire that the windshield be replaced as they new the damage was on it and attempted to buff it out. Upoin us noticing after the compound used was wiped off by rain we immediately brought it to their attention and were told several times by 2 different representatives of this business that it would be repaired. This was false advertising for one as they decieved us and then they lied by continuing to state they would repair it just to get us to sign the paperwork. The same day we signed it they refused to replace it right after.