Planned Development Services

Thank you for the opportunity to again reply to [redacted]'s complaint details.We reiterate that both telephone and written communications between [redacted] and Community Manager [redacted] have taken place and are supported in previously submitted material.  The material submitted included a copy of the Community Newsletter addressing exterior paint and copies of specific violations with photographs. We reaffirm that the exterior paint policy adopted by the Board of Directors as necessary for the Association is applied equally to all member/owners either in residence or in a landlord/tenant status. The Associations adopted policies are discussed and voted on in the Board's Open Sessions. Published Association documents and all notices of violations reference the Appeal Process. We encourage [redacted] to take advantage of the Appeal to the Board opportunity if he wishes. While we serve as the management firm for the Board and Community we are not by contract or desire in a position to override or counter the Board's actions in fulfilling their fiduciary obligations.    If [redacted] does wish to take advantage of the Appeal opportunity we would be pleased to facilitate his written or in person presentation to his Board of Directors in an upcoming Executive Session.

Dear Ms [redacted], Thank you for contacting us so we may follow up on the complaint filed by Ms [redacted]. We have been in contact with Ms [redacted] regarding her complaint and have removed the violation from her file as she requested. With this action, the we trust the resolution is adequate. Feel free to contact me if you have any questions. Regards,[redacted] , CMCA, AMS, CAAMCommunity Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] is totally exaggerating the conversations I had with the previous representative and him. I never had a  garbage can violation because I haven't been to the property in the past 12 months & I never received any notification regarding a garbage can.  Hence there are mistakes in their records. The only violation letters I ever received was for yard maintenance & I immediately sent the Landscaper to take care of the minor infraction immediately. Even though the  letterhead black & white picture did not support overgrown unmaintained yard. I never was agita[redacted] with them on the phone like he said, I thanked them very much, hung up, & contac[redacted] the Revdex.com, especially after I saw so many other customers complaining about non-existent violations & fines. Which supports my claim. I have thousands of customers as well & I contact each & every one whenever asked, because that is good customer service. At this point, it doesn't appear to be any resolution to the miscommunication between [redacted] & myself, therefore, I'm only asking for them to waive any fines. I never received any fines before, because once it was communica[redacted] to me there was a problem, I immediately fixed issue.  I was just trying to be proactive & find a quicker resolution to their problem. There was never a garbage can problem of mines, because mines are in my locked garage.  To achieve their satisfaction as quickly as possible for my well maintained yard.  I have thousands of customers as well & I contact each & everyone whenever asked because that's good customer service. At this point it doesn't appear to be any resolution to their miscommunication to you or me, therefore I'm only asking for them to confirm they will waive fine. Instead of incurring additional fines for unrealistic expectations of out of town owners. I said, I never received a fine since 1999 when I purchased property, not letter, because if you just tell me there's a problem, I fix it immediately whether letter or phone call. I was just trying to be proactive for a quicker resolution to their satisfaction with my well maintained yard.

Regards,

The homeowner [redacted] R [redacted] at [redacted] in Goodyear (Lot #[redacted]) logged into Planned Development Services website on September 29, 2016 to pay his HOA assessment fees; however, the fourth (4th) quarter assessment had not been posted to the account as it was not due until...

October 1, 2016.  The Association assessments are due on the 1st and are late after the 15th as indicated on the statement that was sent to the owner.  Delinquent letters were processed and mailed on the 19th of the month.  Lot #[redacted], [redacted] appeared on the delinquency report for the 4th quarter for the $155.00 unpaid assessment.  A late charge of $15.00 and an administrative fee of $15.00 for a total amount of $30.00 was charged to the account for Lot #[redacted].The homeowner Mr. [redacted] called into Planned Development Services on October 25, 2016 and spoke with an Accountant who gave him instructions on how to appeal the fees of $30.00.  The homeowner still has the option to appeal the fees in writing to the Board of Directors.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Item 1 unfair handling of fines all violations were issued with supporting for photographs to document the infractions. False. Violation letter dated 7 January 2015. No supporting photographs and no reason why my house needed to be painted other than that it was not maintained in an attractive condition.additionally the letter said please paint your home the board understands that 15 days is and unrealistic timeframe. Please contact me to advise how long of an extension you need to paint your home. Violations must be corrected within 15 days from the receipt of this letter your next letter will include a $50 fine.signed by [redacted] community manager. I'm a disabled American veteran discharge from the military after 25 years of servicedue to blindness in my right on. I'm a veteran of foreign wars. And I feel this letter is unprofessional and threatening, and if I was such a background find this unprofessional and threatening I'm sure if you ask the other hundredhomeowners if they found it threatening and unprofessional they would most likely agree.
Item 2 phone calls and voicemail messages. I have never received a phone call or voicemail message for [redacted]. This is false. I have left several voicemail messages and talk to her on the phone several times.
Item 3 I have never received an email or an appeal with regards to overnight parking violation. False. As soon as Receive the letter a violation I called for clarification and was told I had to pay the fine.
Item 4  no one attempted to contact the office. False. I telephoned them as soon as I got the letter and talk to [redacted] herself.
Item 5 a newsletter was mailed to all homeowners advising them some would receive letters to paint their homes. True, I did get the newsletter, But my house is less than10 years old and in attractive condition, I never dreamed I would be one of those receiving a letter.The newsletter did not tell what criteria would be used to determine which houses would need painting.
Item 6 board president conducted these inspections and issued violations to over hundred homes not just [redacted].  False, [redacted] told me only 50 violations were handed out, none of my immediate neighbors receive notifications in our houses are in similar pain conditions.it would be interesting to see a list of those who received violation letters to confirmed that there was no discrimination or subjective criteria.
Item 7 the criteria use with the fact there was stucco damage in paint over creating a mismatch area.true, I received a violation letter for damage to stucco and did the stucco repair and paint. False, mismatch area, The whole pop out that contained the small stucco damage was completely painted the same color.
Item 8 correspondence from [redacted] via PBS website. True, good to see you admit you had correspondence from me, I have complained several times through the website with no response from anyone at PDS. So proves the fact that I was trying to contactPDS and received no reply. I finally resorted to strong words like I hate this HOA in attempt to elicit a response.it has only been after my complaint with the Revdex.com that I'm finally getting some results. I admit since the complaint I have been receiving better attention from [redacted].on January 25 2:04 PM I talked with Denise Garcia [redacted] was out of the office, I asked to talk to [redacted]'s supervisor [redacted], she said she would connect me, I left a voicemail for him to call me back and I am still waiting.
Item 9 fines are used to get funds is unsubstantiated. False, look at the H OA annual budgets for the past several years and you will see an item CC and R violation finds budgeted $28,000 every year. They factory in fines of $28,000 a year in their budget. At $60 a fine that's a lot of violations. Simply look at their financial records and you will see finds is away they receive substantial funds for their budget.The statement that 90% of the time fines are waived once the property is brought into compliance is totally false. I would like to see the documentation that this is true.
Item 10 board meetings are noticed on the community website and email blasts. True, I would attend them if I lived in state.statement, board members would be inundated with emails. True, my bet is if their email addresses were available to all members and homeowners in the community, They would be inundated with complaints of the poor handling of this community. I did live in my home since 2005, up until last year when I was forced to rent out my house due to financial difficulties.true, I have never attended a meeting. Which I regret. Over $800 a year to be a member of this association is way too much moneyto maintain the community and common areas.
New item, [redacted] did not write this letter of response to the Revdex.com someone else did for her and signed her name,that is unprofessional and dishonest.

Regards,[redacted]

To address the items in the above-referenced Complaint:• Unfair Handling of Fines: Fines are issued in accordance with the Association's Fine Policy, which was written by the Association,and not the Community Manager,nor the management company....

 All violations were issued with supporting photographs to document the infraction (se e enclosed examples).• I have never received a phone call or a voice mail message from [redacted],nor have I ever received a complaint stating that I do not return his phone calls. I am in the office every day,and return all of my voice mails within 24- 48 hours. PDS also has "live phones" so voice mails and phone messages are rarely left.• I have never received an email or an appeal with regard to an overnight parking violation. I present appeals to the Board of Directors every monthly  (usually anywhere from 5 to 15 appeals),so the chances of me purposely eliminating [redacted]'s is not a possibility. I have not motive to do so. I do not know [redacted].• [redacted] does not reside in the property. His tenant's  do. The only violations they have ever received regarding vehicle parking is for their trailer,in which they received TWO violations  (see enclosed.)  No one attempted to contact the office,attend a Board meeting,and no violations were ever issued for overnight  parking.• A newsletter was mailed to all homeowners  in October 2014 (see enclosed).  This advised homeowners that some would be receiving letters to paint their homes. The Board President conducted these inspections and issued violations to over 100 homes in the community,not just [redacted]'s.  So his statement that he is being "unfairly singled out" is false.• The criteria  used was the fact that there had been stucco damage (see enclosed letter) that was painted over,and it created a large "mis-matched area" of paint on the home. I also advise you that when [redacted] emailed me with regard to this violation,I was prompt in my response to him (see enclosed email correspondence dated 7/21/14.)• I've also included correspondence from [redacted] via the PDS website,In which he states he "hates the HOA" because he was unable to access the link to make his pavment. In researching this with my IT Department,it was determined that there was nothing wrong wlth the website or the link.• [redacted]'s statement that "fines are used to get funds" is unsubstantiated. 90% of the time,homeowner fines are waived once the property is brought into compliance. Fines are the only motivation the Association has in order to assist in compliance.• Board meetings are noticed on the Community  Website,and in email blasts sent to all homeowners in the community. There are 11meetings per year,which are open to all homeowners. [redacted] is always welcome to attend,but has never done so. Board members do not release their personal email to homeowners. There are over 800 homes in Cheatham Farms,and they would be Inundated with emalls. Board members volunteer their time. Community Managers are paid to be the liaison between the Board and its homeowners.Thank you.[redacted] Community Manager

Good morning,

Ms. [redacted] did indeed contact our office and we are working on a response.  Unfortunately she stated in an email that she would be contacting her attorney, once a homeowner informs us they are working with an attorney, we are obliged to turn the matter over...

to the HOA's  attorney.  She currently has no open violations or any money due on her account. 

I am not sure exactly what it is we could solve for her.  She will be contacted today sometime with an update.

[redacted] President/PDS

Good Morning,My name is [redacted] and I am the community manager for Camelback Greens HOA. Mrs. Walters contac[redacted] our office regarding the weed violation on Monday, June 29th and talked with a fellow manager, [redacted] regarding this violation. Mrs. [redacted] told [redacted] she...

does not live on-site thus she does not want to receive violations, instead she reques[redacted] we call her whenever a violation is no[redacted] and she will take care of it. [redacted] Explained to Mrs. [redacted] that due to the number of homes and the number of violations which are written on a weekly basis, calling a homeowner would be very difficult, and a violation of the governing documents since we would not be logging the violation through a formal letter which is required. Mrs. [redacted] did  not appreciate this and told [redacted] she would call me. Mrs. [redacted] called me the following day, Tuesday, June 30th and left a message for me of which I returned within the hour. She told me the same thing she told [redacted] and I responded as [redacted] had responded at which point she became agita[redacted] and told me if we were not willing to call individual homeowners when a violation is apparent then we should find other jobs. I tried to explain that I manage several communities and am responsible for over 2,000 individual homes and that if I did not send a violation to log the infraction I would be violating the associations governing documents. She then thanked me for my time and termina[redacted] the call. Mrs. [redacted] also mentioned this was her only violation since she purchased the home in 1999 and that is not true as she has had four violations in 2015, three for weeds and one for a trash can violation.If you need further information please let me know. Have a good day.Thank you[redacted]Community Manager[redacted] HOA

I have reviewed the response made by the business in reference to complaint ID [redacted]. 

I n the response provided to the Revdex.com by [redacted], president of PDS, she states that I would receive an update by the end of the day (4/18/14), however I did not receive an update, nor any response via email or phone call. I even left her another voice at 4:45 p.m. that day to ask her if she could please respond.

Obviously, I have not hired an attorney as I am trying to resolve this matter via the Revdex.com. Had I hired an attorney, all communication would be provided through legal counsel.

I will once again explain the resolution that I am seeking from PDS. Responsiveness to numerous emails and voicemails regarding the posting of a photograph of the inside of my home taken by a business entity, or someone of their employ that they are posting to my account on their website. I would like an explanation as to why they are doing this as it appears to beyond the scope of their authority. I would like to have my accounts brought up to date and closed since I do not understand why there a number of accounts showing open. I have listed them in emails to the manager, cc'd the president, and provided the acct. numbers in my complaint. Written responses in a timely matter to my inquiries. Following up with promises made by [redacted], mgr. and [redacted] ,president to look into these matters and get back to me on the dates that they provided in writing to respond.

One last response that I have requested is for the name of the company, and person or persons that are taking these intrusive photographs, as they must be associated with PDS in order to have them posted to my account via their website. 

I do not believe I am asking for anything that they cannot provide. If so, then an explanation on why they cannot provide the requested information should be communicated.

Regards,

[redacted]