My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again Why over billing and HORRIBLE customer service The situation - On January 5th we had a blocked sewer pipe We called Roto-Rooter to come out - which they did quite promptly The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc that was "ok", but it did cause him to take much longer to do the job than it normally would have As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/did he finally listen to my suggestions which turned out to the be the problem area It then took another minutes to do the proper work In total he spent hours to roto a foot length pipe Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job It was at the time of billing we had our problems The bill was double what it was last time we had them out for similar work - $ to roto a ft pipe I questioned it and was told by the tech that they have their rates and that is what it worked out to be I then asked for his office phone number so I could call on this I did and spoke to the rudest customer service person I have ever spoke to She didn't listen to my questions and basically *** that I had to pay the bill I mentioned that the bill was quite high and was about double what it was last time She basically told me I was wrong I posed a few more questions and she eventually told me their billing rate - $for the first hour, a flat $truck fee and then $for each half our after that I said regardless the amount seemed very high for hours work She told me that was the amount ($460) and I had to pay it I then hung up the phone At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for hours work - not hours for a job that should have taken hour to do He apologized and fixed the bill (hours work) I was still ***, but paid and was prepared to let the issue die but an hour or so later I received a call from the women I spoke to earlier I thought maybe she was calling to apologize for the error, but no she was calling as the tech forgot to get the expiry date on my credit card I gave it to her and then asked if she was aware that the tech had tried to over charge me She said she was aware and still no apology I then asked for her to arrange for her office manager to give me a call about the situation Well days later and still no call I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing So horrible customer service and over billing *** *** *** HORRIBLE
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again Why over billing and HORRIBLE customer service The situation - On January 5th we had a blocked sewer pipe We called Roto-Rooter to come out - which they did quite promptly The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc that was "ok", but it did cause him to take much longer to do the job than it normally would have As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/did he finally listen to my suggestions which turned out to the be the problem area It then took another minutes to do the proper work In total he spent hours to roto a foot length pipe Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job It was at the time of billing we had our problems The bill was double what it was last time we had them out for similar work - $ to roto a ft pipe I questioned it and was told by the tech that they have their rates and that is what it worked out to be I then asked for his office phone number so I could call on this I did and spoke to the rudest customer service person I have ever spoke to She didn't listen to my questions and basically *** that I had to pay the bill I mentioned that the bill was quite high and was about double what it was last time She basically told me I was wrong I posed a few more questions and she eventually told me their billing rate - $for the first hour, a flat $truck fee and then $for each half our after that I said regardless the amount seemed very high for hours work She told me that was the amount ($460) and I had to pay it I then hung up the phone At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for hours work - not hours for a job that should have taken hour to do He apologized and fixed the bill (hours work) I was still ***, but paid and was prepared to let the issue die but an hour or so later I received a call from the women I spoke to earlier I thought maybe she was calling to apologize for the error, but no she was calling as the tech forgot to get the expiry date on my credit card I gave it to her and then asked if she was aware that the tech had tried to over charge me She said she was aware and still no apology I then asked for her to arrange for her office manager to give me a call about the situation Well days later and still no call I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing So horrible customer service and over billing *** *** *** HORRIBLE
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again Why over billing and HORRIBLE customer service The situation - On January 5th we had a blocked sewer pipe We called Roto-Rooter to come out - which they did quite promptly The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc that was "ok", but it did cause him to take much longer to do the job than it normally would have As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/did he finally listen to my suggestions which turned out to the be the problem area It then took another minutes to do the proper work In total he spent hours to roto a foot length pipe Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job It was at the time of billing we had our problems The bill was double what it was last time we had them out for similar work - $ to roto a ft pipe I questioned it and was told by the tech that they have their rates and that is what it worked out to be I then asked for his office phone number so I could call on this I did and spoke to the rudest customer service person I have ever spoke to She didn't listen to my questions and basically *** that I had to pay the bill I mentioned that the bill was quite high and was about double what it was last time She basically told me I was wrong I posed a few more questions and she eventually told me their billing rate - $for the first hour, a flat $truck fee and then $for each half our after that I said regardless the amount seemed very high for hours work She told me that was the amount ($460) and I had to pay it I then hung up the phone At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for hours work - not hours for a job that should have taken hour to do He apologized and fixed the bill (hours work) I was still ***, but paid and was prepared to let the issue die but an hour or so later I received a call from the women I spoke to earlier I thought maybe she was calling to apologize for the error, but no she was calling as the tech forgot to get the expiry date on my credit card I gave it to her and then asked if she was aware that the tech had tried to over charge me She said she was aware and still no apology I then asked for her to arrange for her office manager to give me a call about the situation Well days later and still no call I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing So horrible customer service and over billing *** *** *** HORRIBLE
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again Why over billing and HORRIBLE customer service The situation - On January 5th we had a blocked sewer pipe We called Roto-Rooter to come out - which they did quite promptly The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc that was "ok", but it did cause him to take much longer to do the job than it normally would have As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/did he finally listen to my suggestions which turned out to the be the problem area It then took another minutes to do the proper work In total he spent hours to roto a foot length pipe Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job It was at the time of billing we had our problems The bill was double what it was last time we had them out for similar work - $ to roto a ft pipe I questioned it and was told by the tech that they have their rates and that is what it worked out to be I then asked for his office phone number so I could call on this I did and spoke to the rudest customer service person I have ever spoke to She didn't listen to my questions and basically *** that I had to pay the bill I mentioned that the bill was quite high and was about double what it was last time She basically told me I was wrong I posed a few more questions and she eventually told me their billing rate - $for the first hour, a flat $truck fee and then $for each half our after that I said regardless the amount seemed very high for hours work She told me that was the amount ($460) and I had to pay it I then hung up the phone At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for hours work - not hours for a job that should have taken hour to do He apologized and fixed the bill (hours work) I was still ***, but paid and was prepared to let the issue die but an hour or so later I received a call from the women I spoke to earlier I thought maybe she was calling to apologize for the error, but no she was calling as the tech forgot to get the expiry date on my credit card I gave it to her and then asked if she was aware that the tech had tried to over charge me She said she was aware and still no apology I then asked for her to arrange for her office manager to give me a call about the situation Well days later and still no call I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing So horrible customer service and over billing *** *** *** HORRIBLE
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again Why over billing and HORRIBLE customer service The situation - On January 5th we had a blocked sewer pipe We called Roto-Rooter to come out - which they did quite promptly The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc that was "ok", but it did cause him to take much longer to do the job than it normally would have As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/did he finally listen to my suggestions which turned out to the be the problem area It then took another minutes to do the proper work In total he spent hours to roto a foot length pipe Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job It was at the time of billing we had our problems The bill was double what it was last time we had them out for similar work - $ to roto a ft pipe I questioned it and was told by the tech that they have their rates and that is what it worked out to be I then asked for his office phone number so I could call on this I did and spoke to the rudest customer service person I have ever spoke to She didn't listen to my questions and basically *** that I had to pay the bill I mentioned that the bill was quite high and was about double what it was last time She basically told me I was wrong I posed a few more questions and she eventually told me their billing rate - $for the first hour, a flat $truck fee and then $for each half our after that I said regardless the amount seemed very high for hours work She told me that was the amount ($460) and I had to pay it I then hung up the phone At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for hours work - not hours for a job that should have taken hour to do He apologized and fixed the bill (hours work) I was still ***, but paid and was prepared to let the issue die but an hour or so later I received a call from the women I spoke to earlier I thought maybe she was calling to apologize for the error, but no she was calling as the tech forgot to get the expiry date on my credit card I gave it to her and then asked if she was aware that the tech had tried to over charge me She said she was aware and still no apology I then asked for her to arrange for her office manager to give me a call about the situation Well days later and still no call I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing So horrible customer service and over billing *** *** *** HORRIBLE
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again Why over billing and HORRIBLE customer service The situation - On January 5th we had a blocked sewer pipe We called Roto-Rooter to come out - which they did quite promptly The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc that was "ok", but it did cause him to take much longer to do the job than it normally would have As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/did he finally listen to my suggestions which turned out to the be the problem area It then took another minutes to do the proper work In total he spent hours to roto a foot length pipe Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job It was at the time of billing we had our problems The bill was double what it was last time we had them out for similar work - $ to roto a ft pipe I questioned it and was told by the tech that they have their rates and that is what it worked out to be I then asked for his office phone number so I could call on this I did and spoke to the rudest customer service person I have ever spoke to She didn't listen to my questions and basically *** that I had to pay the bill I mentioned that the bill was quite high and was about double what it was last time She basically told me I was wrong I posed a few more questions and she eventually told me their billing rate - $for the first hour, a flat $truck fee and then $for each half our after that I said regardless the amount seemed very high for hours work She told me that was the amount ($460) and I had to pay it I then hung up the phone At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for hours work - not hours for a job that should have taken hour to do He apologized and fixed the bill (hours work) I was still ***, but paid and was prepared to let the issue die but an hour or so later I received a call from the women I spoke to earlier I thought maybe she was calling to apologize for the error, but no she was calling as the tech forgot to get the expiry date on my credit card I gave it to her and then asked if she was aware that the tech had tried to over charge me She said she was aware and still no apology I then asked for her to arrange for her office manager to give me a call about the situation Well days later and still no call I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing So horrible customer service and over billing *** *** *** HORRIBLE
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again Why over billing and HORRIBLE customer service The situation - On January 5th we had a blocked sewer pipe We called Roto-Rooter to come out - which they did quite promptly The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc that was "ok", but it did cause him to take much longer to do the job than it normally would have As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/did he finally listen to my suggestions which turned out to the be the problem area It then took another minutes to do the proper work In total he spent hours to roto a foot length pipe Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job It was at the time of billing we had our problems The bill was double what it was last time we had them out for similar work - $ to roto a ft pipe I questioned it and was told by the tech that they have their rates and that is what it worked out to be I then asked for his office phone number so I could call on this I did and spoke to the rudest customer service person I have ever spoke to She didn't listen to my questions and basically *** that I had to pay the bill I mentioned that the bill was quite high and was about double what it was last time She basically told me I was wrong I posed a few more questions and she eventually told me their billing rate - $for the first hour, a flat $truck fee and then $for each half our after that I said regardless the amount seemed very high for hours work She told me that was the amount ($460) and I had to pay it I then hung up the phone At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for hours work - not hours for a job that should have taken hour to do He apologized and fixed the bill (hours work) I was still ***, but paid and was prepared to let the issue die but an hour or so later I received a call from the women I spoke to earlier I thought maybe she was calling to apologize for the error, but no she was calling as the tech forgot to get the expiry date on my credit card I gave it to her and then asked if she was aware that the tech had tried to over charge me She said she was aware and still no apology I then asked for her to arrange for her office manager to give me a call about the situation Well days later and still no call I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing So horrible customer service and over billing *** *** *** HORRIBLE
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
I called Roto Rooter because of their business longevity and Revdex.com accreditation which infers a reputation. For the most part, the workman showed up on time and did the job successfully. I was charged for everything I requested. Cased Closed, you would think. The price seemed a little on the high side so I phoned around. As it is Roto Rooter I only called businesses of equal quality and reputation and whilst I found one other business that was close in price all the rest were considerably cheaper for the same service. Now it was me that called Roto Rooter, requested the service, agreed to the charge, and received the requested service. However, all I will remember for next time, or for referrals is that I called them because of the reasons listed above and I was overcharged.
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
March 31,2016 I contacted Roto Rooter 3 days ago to change a shower cartridge. I asked if there was a service charge & they said no. I was not told of a flat rate charge or cost. When the service man arrived, he told me that there was a flat charge of $ 185 dollars. This was for a 15 dollar part & labour. Although the serviceman was very polite, he was at the house less than 10 minutes. He used 1 screwdriver & 1 pair of plyers. All for $ 185[redacted] I would be afraid to ask what Roto Rooter would charge for 1 hour. If you are considering using Rotor Rooter's service, make sure you get an EXACT quote for the part cost & ALL other costs for their work. [redacted] Gord *
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
Had a drain issue with my washer machine.I called late one evening.They booked my appointment for the first thing in the morning.Service Tech [redacted] arrived on time.Explained everything,was super knowledgeable and sorted my drain out in no time. Would highly recommend their service and professionalism
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again Why over billing and HORRIBLE customer service The situation - On January 5th we had a blocked sewer pipe We called Roto-Rooter to come out - which they did quite promptly The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc that was "ok", but it did cause him to take much longer to do the job than it normally would have As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/did he finally listen to my suggestions which turned out to the be the problem area It then took another minutes to do the proper work In total he spent hours to roto a foot length pipe Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job It was at the time of billing we had our problems The bill was double what it was last time we had them out for similar work - $ to roto a ft pipe I questioned it and was told by the tech that they have their rates and that is what it worked out to be I then asked for his office phone number so I could call on this I did and spoke to the rudest customer service person I have ever spoke to She didn't listen to my questions and basically *** that I had to pay the bill I mentioned that the bill was quite high and was about double what it was last time She basically told me I was wrong I posed a few more questions and she eventually told me their billing rate - $for the first hour, a flat $truck fee and then $for each half our after that I said regardless the amount seemed very high for hours work She told me that was the amount ($460) and I had to pay it I then hung up the phone At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for hours work - not hours for a job that should have taken hour to do He apologized and fixed the bill (hours work) I was still ***, but paid and was prepared to let the issue die but an hour or so later I received a call from the women I spoke to earlier I thought maybe she was calling to apologize for the error, but no she was calling as the tech forgot to get the expiry date on my credit card I gave it to her and then asked if she was aware that the tech had tried to over charge me She said she was aware and still no apology I then asked for her to arrange for her office manager to give me a call about the situation Well days later and still no call I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing So horrible customer service and over billing *** *** *** HORRIBLE
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again Why over billing and HORRIBLE customer service The situation - On January 5th we had a blocked sewer pipe We called Roto-Rooter to come out - which they did quite promptly The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc that was "ok", but it did cause him to take much longer to do the job than it normally would have As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/did he finally listen to my suggestions which turned out to the be the problem area It then took another minutes to do the proper work In total he spent hours to roto a foot length pipe Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job It was at the time of billing we had our problems The bill was double what it was last time we had them out for similar work - $ to roto a ft pipe I questioned it and was told by the tech that they have their rates and that is what it worked out to be I then asked for his office phone number so I could call on this I did and spoke to the rudest customer service person I have ever spoke to She didn't listen to my questions and basically *** that I had to pay the bill I mentioned that the bill was quite high and was about double what it was last time She basically told me I was wrong I posed a few more questions and she eventually told me their billing rate - $for the first hour, a flat $truck fee and then $for each half our after that I said regardless the amount seemed very high for hours work She told me that was the amount ($460) and I had to pay it I then hung up the phone At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for hours work - not hours for a job that should have taken hour to do He apologized and fixed the bill (hours work) I was still ***, but paid and was prepared to let the issue die but an hour or so later I received a call from the women I spoke to earlier I thought maybe she was calling to apologize for the error, but no she was calling as the tech forgot to get the expiry date on my credit card I gave it to her and then asked if she was aware that the tech had tried to over charge me She said she was aware and still no apology I then asked for her to arrange for her office manager to give me a call about the situation Well days later and still no call I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing So horrible customer service and over billing *** *** *** HORRIBLE
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again Why over billing and HORRIBLE customer service The situation - On January 5th we had a blocked sewer pipe We called Roto-Rooter to come out - which they did quite promptly The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc that was "ok", but it did cause him to take much longer to do the job than it normally would have As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/did he finally listen to my suggestions which turned out to the be the problem area It then took another minutes to do the proper work In total he spent hours to roto a foot length pipe Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job It was at the time of billing we had our problems The bill was double what it was last time we had them out for similar work - $ to roto a ft pipe I questioned it and was told by the tech that they have their rates and that is what it worked out to be I then asked for his office phone number so I could call on this I did and spoke to the rudest customer service person I have ever spoke to She didn't listen to my questions and basically *** that I had to pay the bill I mentioned that the bill was quite high and was about double what it was last time She basically told me I was wrong I posed a few more questions and she eventually told me their billing rate - $for the first hour, a flat $truck fee and then $for each half our after that I said regardless the amount seemed very high for hours work She told me that was the amount ($460) and I had to pay it I then hung up the phone At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for hours work - not hours for a job that should have taken hour to do He apologized and fixed the bill (hours work) I was still ***, but paid and was prepared to let the issue die but an hour or so later I received a call from the women I spoke to earlier I thought maybe she was calling to apologize for the error, but no she was calling as the tech forgot to get the expiry date on my credit card I gave it to her and then asked if she was aware that the tech had tried to over charge me She said she was aware and still no apology I then asked for her to arrange for her office manager to give me a call about the situation Well days later and still no call I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing So horrible customer service and over billing *** *** *** HORRIBLE
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again Why over billing and HORRIBLE customer service The situation - On January 5th we had a blocked sewer pipe We called Roto-Rooter to come out - which they did quite promptly The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc that was "ok", but it did cause him to take much longer to do the job than it normally would have As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/did he finally listen to my suggestions which turned out to the be the problem area It then took another minutes to do the proper work In total he spent hours to roto a foot length pipe Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job It was at the time of billing we had our problems The bill was double what it was last time we had them out for similar work - $ to roto a ft pipe I questioned it and was told by the tech that they have their rates and that is what it worked out to be I then asked for his office phone number so I could call on this I did and spoke to the rudest customer service person I have ever spoke to She didn't listen to my questions and basically *** that I had to pay the bill I mentioned that the bill was quite high and was about double what it was last time She basically told me I was wrong I posed a few more questions and she eventually told me their billing rate - $for the first hour, a flat $truck fee and then $for each half our after that I said regardless the amount seemed very high for hours work She told me that was the amount ($460) and I had to pay it I then hung up the phone At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for hours work - not hours for a job that should have taken hour to do He apologized and fixed the bill (hours work) I was still ***, but paid and was prepared to let the issue die but an hour or so later I received a call from the women I spoke to earlier I thought maybe she was calling to apologize for the error, but no she was calling as the tech forgot to get the expiry date on my credit card I gave it to her and then asked if she was aware that the tech had tried to over charge me She said she was aware and still no apology I then asked for her to arrange for her office manager to give me a call about the situation Well days later and still no call I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing So horrible customer service and over billing *** *** *** HORRIBLE
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again Why over billing and HORRIBLE customer service The situation - On January 5th we had a blocked sewer pipe We called Roto-Rooter to come out - which they did quite promptly The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc that was "ok", but it did cause him to take much longer to do the job than it normally would have As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/did he finally listen to my suggestions which turned out to the be the problem area It then took another minutes to do the proper work In total he spent hours to roto a foot length pipe Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job It was at the time of billing we had our problems The bill was double what it was last time we had them out for similar work - $ to roto a ft pipe I questioned it and was told by the tech that they have their rates and that is what it worked out to be I then asked for his office phone number so I could call on this I did and spoke to the rudest customer service person I have ever spoke to She didn't listen to my questions and basically *** that I had to pay the bill I mentioned that the bill was quite high and was about double what it was last time She basically told me I was wrong I posed a few more questions and she eventually told me their billing rate - $for the first hour, a flat $truck fee and then $for each half our after that I said regardless the amount seemed very high for hours work She told me that was the amount ($460) and I had to pay it I then hung up the phone At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for hours work - not hours for a job that should have taken hour to do He apologized and fixed the bill (hours work) I was still ***, but paid and was prepared to let the issue die but an hour or so later I received a call from the women I spoke to earlier I thought maybe she was calling to apologize for the error, but no she was calling as the tech forgot to get the expiry date on my credit card I gave it to her and then asked if she was aware that the tech had tried to over charge me She said she was aware and still no apology I then asked for her to arrange for her office manager to give me a call about the situation Well days later and still no call I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing So horrible customer service and over billing *** *** *** HORRIBLE
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again Why over billing and HORRIBLE customer service The situation - On January 5th we had a blocked sewer pipe We called Roto-Rooter to come out - which they did quite promptly The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc that was "ok", but it did cause him to take much longer to do the job than it normally would have As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/did he finally listen to my suggestions which turned out to the be the problem area It then took another minutes to do the proper work In total he spent hours to roto a foot length pipe Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job It was at the time of billing we had our problems The bill was double what it was last time we had them out for similar work - $ to roto a ft pipe I questioned it and was told by the tech that they have their rates and that is what it worked out to be I then asked for his office phone number so I could call on this I did and spoke to the rudest customer service person I have ever spoke to She didn't listen to my questions and basically *** that I had to pay the bill I mentioned that the bill was quite high and was about double what it was last time She basically told me I was wrong I posed a few more questions and she eventually told me their billing rate - $for the first hour, a flat $truck fee and then $for each half our after that I said regardless the amount seemed very high for hours work She told me that was the amount ($460) and I had to pay it I then hung up the phone At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for hours work - not hours for a job that should have taken hour to do He apologized and fixed the bill (hours work) I was still ***, but paid and was prepared to let the issue die but an hour or so later I received a call from the women I spoke to earlier I thought maybe she was calling to apologize for the error, but no she was calling as the tech forgot to get the expiry date on my credit card I gave it to her and then asked if she was aware that the tech had tried to over charge me She said she was aware and still no apology I then asked for her to arrange for her office manager to give me a call about the situation Well days later and still no call I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing So horrible customer service and over billing *** *** *** HORRIBLE
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again Why over billing and HORRIBLE customer service The situation - On January 5th we had a blocked sewer pipe We called Roto-Rooter to come out - which they did quite promptly The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc that was "ok", but it did cause him to take much longer to do the job than it normally would have As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/did he finally listen to my suggestions which turned out to the be the problem area It then took another minutes to do the proper work In total he spent hours to roto a foot length pipe Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job It was at the time of billing we had our problems The bill was double what it was last time we had them out for similar work - $ to roto a ft pipe I questioned it and was told by the tech that they have their rates and that is what it worked out to be I then asked for his office phone number so I could call on this I did and spoke to the rudest customer service person I have ever spoke to She didn't listen to my questions and basically *** that I had to pay the bill I mentioned that the bill was quite high and was about double what it was last time She basically told me I was wrong I posed a few more questions and she eventually told me their billing rate - $for the first hour, a flat $truck fee and then $for each half our after that I said regardless the amount seemed very high for hours work She told me that was the amount ($460) and I had to pay it I then hung up the phone At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for hours work - not hours for a job that should have taken hour to do He apologized and fixed the bill (hours work) I was still ***, but paid and was prepared to let the issue die but an hour or so later I received a call from the women I spoke to earlier I thought maybe she was calling to apologize for the error, but no she was calling as the tech forgot to get the expiry date on my credit card I gave it to her and then asked if she was aware that the tech had tried to over charge me She said she was aware and still no apology I then asked for her to arrange for her office manager to give me a call about the situation Well days later and still no call I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing So horrible customer service and over billing *** *** *** HORRIBLE
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
I called Roto Rooter because of their business longevity and Revdex.com accreditation which infers a reputation. For the most part, the workman showed up on time and did the job successfully. I was charged for everything I requested. Cased Closed, you would think. The price seemed a little on the high side so I phoned around. As it is Roto Rooter I only called businesses of equal quality and reputation and whilst I found one other business that was close in price all the rest were considerably cheaper for the same service. Now it was me that called Roto Rooter, requested the service, agreed to the charge, and received the requested service. However, all I will remember for next time, or for referrals is that I called them because of the reasons listed above and I was overcharged.
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
March 31,2016 I contacted Roto Rooter 3 days ago to change a shower cartridge. I asked if there was a service charge & they said no. I was not told of a flat rate charge or cost. When the service man arrived, he told me that there was a flat charge of $ 185 dollars. This was for a 15 dollar part & labour. Although the serviceman was very polite, he was at the house less than 10 minutes. He used 1 screwdriver & 1 pair of plyers. All for $ 185[redacted] I would be afraid to ask what Roto Rooter would charge for 1 hour. If you are considering using Rotor Rooter's service, make sure you get an EXACT quote for the part cost & ALL other costs for their work. [redacted] Gord *
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
Had a drain issue with my washer machine.I called late one evening.They booked my appointment for the first thing in the morning.Service Tech [redacted] arrived on time.Explained everything,was super knowledgeable and sorted my drain out in no time. Would highly recommend their service and professionalism
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...
My wife and I are repeat customers of Roto-Rooter, but our most recent experience has caused us to determine we will never use Roto-Rooter again. Why... over billing and HORRIBLE customer service. The situation - On January 5th we had a blocked sewer pipe. We called Roto-Rooter to come out - which they did quite promptly. The service tech was quite nice, but unfortunately didn't have some of the basic tools to do the job - flash light, wrench, pliers etc... that was "ok", but it did cause him to take much longer to do the job than it normally would have. As well, he opted to roto areas that I advised him did not need to be done - it was only after an hour and a 1/4 did he finally listen to my suggestions... which turned out to the be the problem area. It then took another 45 minutes to do the proper work. In total he spent 2 hours to roto a 50 foot length pipe. Even with this we were ok as the tech was a nice guy who seemed to be doing what he could with the tools he had to do the job. It was at the time of billing we had our problems. The bill was double what it was last time we had them out for similar work - $460... to roto a 50 ft pipe. I questioned it and was told by the tech that they have their rates and that is what it worked out to be. I then asked for his office phone number so I could call on this. I did... and spoke to the rudest customer service person I have ever spoke to. She didn't listen to my questions and basically [redacted] that I had to pay the bill. I mentioned that the bill was quite high and was about double what it was last time. She basically told me I was wrong. I posed a few more questions and she eventually told me their billing rate - $225 for the first hour, a flat $15 truck fee and then $55 for each half our after that. I said regardless the amount seemed very high for 2 hours work. She told me that was the amount ($460) and I had to pay it. I then hung up the phone. At that point in dawned on me that I was not being billed the proper amount based on what she said to me on the phone. The tech (who told me he was paid on a commission/bonus related basis) was trying to charge me for 3 hours work - not 2 hours... for a job that should have taken 1 hour to do. He apologized and fixed the bill (2 hours work). I was still [redacted], but paid and was prepared to let the issue die. but... an hour or so later I received a call from the women I spoke to earlier. I thought maybe she was calling to apologize for the error, but no... she was calling as the tech forgot to get the expiry date on my credit card. I gave it to her and then asked if she was aware that the tech had tried to over charge me. She said she was aware and still no apology. I then asked for her to arrange for her office manager to give me a call about the situation. Well 8 days later and still no call. I also filled out the online Roto-Rooter evaluation webpage asking to be called and still nothing. So... horrible customer service and over billing. [redacted] HORRIBLE...