Platinum Choice Bancard

Your accounts are in the process of being closed and will be completed before months endPlatinum Choice Bancard has submitted the closure request to the processor [redacted] ***Please stop filing complaints under different namesWe are aware you are the same company and are just trying to hurt the reputation of Platinum Choice Bancard since you lied in your complaints about the reasons you closed your accountsWe have serviced your accounts with no issues for several years until you had to buy software which was not compatible using [redacted] as your processor If you continue to spread these falsehoods we advise you govern yourselves accordingly

Complaint: [redacted] I am rejecting this response I would suggest talking to clinton before making those statements you are not the even answering all the questionsSo I have already talked with my attorney and they said there former partner is now with the consumer fraud department of the attorney generals office and has won many cases just like this one in the pastSo if all you want to do is keep coming back with partial answers and do not want to accept fault that's is fine I will have my attorney proceed with what they feel is necessary Regards, [redacted]

Merchant did not cancel due to any security issues with Platinum ChoiceShe cancelled due to another company purchasing her company All transaction security is done by the [redacted] The largest most secure processor in the worldThere were absolutely no instances of security breaches by [redacted] with [redacted] which is the name we have on this accountWe have never worked with a merchant called [redacted] On July 5, PCB received email from [redacted] , owner, that [redacted] has bought [redacted] and they can only work with specified vendors that [redacted] work withWe gave our address to return the terminals and pinpadsThese were not received back to PCB until July 20thEither owner is not being truthful with PCB or she is not being truthful to the Revdex.com We were notified during the month of July to close account and processor charged them the PCI Annual Compliance fee during that monthNo credits will be issued to this merchant as they had all of our terminals and pinpads almost the entire month of July and did not ask to close the account until the new month already started..that month being July

we received the following email from this merchantHe chose to go with a company that requires him to process with someone elseThis has absolutely nothing to do with Platinum Choice Bancards securityThis is merely one software company who has a preferred processorSee email below from owner---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Thu, Jun 8, at 9:AMSubject: Fw: Credit Card ProcessorTo: [redacted] < [redacted] >Hey ***, Here is a email advising me again that I MUST go with one of the listed providers for credit card processing our my system will not work [redacted] has installed all new firewalls and equipment for security reasonsOur company was just bought by [redacted] and they are very picky about who and what vendors we can use nowThis is for all of my locations [redacted] On Thursday, June 8, 9:AM, " [redacted] , [redacted] " < [redacted] [redacted] wrote: [redacted] - Per our conversation, our [redacted] system, ***, is only compatible with [redacted] and *** Per your [redacted] , you must accept credit cards and therefore must have one of these processors Please let me know if you have any questions Thank you [redacted]

I am rejecting this response because: Platinum Choice accepted an altered contractI have sent Platinum Choice our letter stating we are leaving the contract, and have asked them to waive the cancellation feeIf they continue to refuse to waive this fee, we will pay it, but wanted it known we are paying it under protest

Complaint: [redacted] I am rejecting this response because: That is fineI stand my ground also and will notify my attorney to proceed I have done everything I can to have this situation taken care of before I went to my attorney to have it solvedyou said in one of your remarks that I just don't want to fulfill the contractI would not have signed up if that was the case I knew I was paying way more then I should to accept credit cards and I was fine with that....I was not good with being mislead, customers being double charged and not getting the funds next day Also being told it would work with quick books in the future I would suggest to be honest with customers and you would not find yourself in these situations Thank you [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:What about the misrepresentation that clinton said in order for me to signI am not paying a month that I agreed toit's actually over a month no one called me to inform about the refund I called due to my customers calling me to find out what's going on...it is an illegal business practice to bait and switch or misrepresent in order to get a contract signed...if the machine was actually fixed why was I not notified? Regards, [redacted]

There is absolutely nothing altered on the merchant application and I take issue with your continued belief that anything we have done is unprofessionalI take exception to your continued accusation that anything was altered and would be happy to present our documentation in any court in this country as well as let any expert examine the signatures You processed for years without a single complaint but due to the fact that you do not want to pay a cancellation fee you continue to try to discredit Platinum Choice Bancard Please govern yourself accordingly before you accuse someone of something they did not do..and again you are probably a friend of the agent who violated her contract with us and are simply being used as a pawn in a lawsuit

Merchant never accepted credit cards before and we have no way of knowing where his credit cards will fall on interchangeThis merchant is priced at interchange plus with minimal volume. The agent gave him a baseline of where he thought his cards would fall but it is an impossibility to
determine when you have no previous card types to refer toPlatinum Choice Bancard does not determine where the cards will fall, that issue is with ***, ***, *** and *** ***The terminal did have some issues which were corrected as soon as we were notified and this was a software issue, not an issue caused by Platinum Choice Bancard. The merchant could have issued a refund immediately to his customers had he requested to do soAs soon as merchant notified us that two duplicate transactions were processed it was rectified within daysOn 1/merchant notified us that there were duplicate transactionsPer our notes below you can see this was rectified for the merchant within days.3:05pm on Thursday Jan 7th, *** *** Called *** to check on two refunds for merchant from 1/5/(1st for $/ 2nd for $3,Confirmed that both refunds did go thru, and called *** at *** *** with information
Merchant has signed a contract, has used the terminal in the months of December and JanuaryMerchant also entered into an agreement with *** ***. *** *** records every call to phone clear a lease and are very specific in their contract and in their verbal verification so there is no misunderstandings between them and the merchant on the lease. I have attached the contract with Platinum Choice Bancard and with *** *** that was clearly signed by the merchant
Platinum Choice Bancard has done everything possible and is holding the merchant accountable to the contract that he signed

Complaint: ***
I am rejecting this response because:
That is fineI stand my ground also and will notify my attorney to proceed I have done everything I can to have this situation taken care of before I went to my attorney to have it solvedyou said in one of your remarks that I just don't want to fulfill the contractI would not have signed up if that was the case I knew I was paying way more then I should to accept credit cards and I was fine with that....I was not good with being mislead, customers being double charged and not getting the funds next day Also being told it would work with quick books in the future I would suggest to be honest with customers and you would not find yourself in these situations Thank you***
Regards,
*** ***

Complaint: ***
I am rejecting this response because:They still have NOT answered the question on when I will be canceled and what dateThis company is still trying to hit me with fees This is my 3rd time rejecting your answer Do you have anybody that can answer my questionIf you are a MERCHANT stay away from this company You see what I'm going thru ! We have filed a complaint with *** and a*** *** officeSee my complaint there alsoSTAY AWAY FROM THIS SCAM COMPANY ! Still no answer !
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I am sorry to hear that you are not happy. It appears that you have some hidden agenda that you are not disclosing to us. We do have a lawsuit going on with this agent for stealing accounts and putting them with another company which is a violation of her contract with usThis has
absolutely no bearing on your merchant credit card processing accountThe agent brought on your account and she set your rates. We simply called your company to advise you that due to these circumstances we were going to reduce your rates dramatically and offered your company a savings of over $a month in processing feesWe did this so the agent would not benefit financially by trying to move your account and make any money on it should she be successful in talking you into movingYour company would be the winner in this situation financially. This lawsuit has absolutely nothing to do with you or your company, has had no bearing on your processing abilities and your company has incurred no hardship whatsoever. Your company has been processing with us since September without any issuesNo one has called in years of processing to say an unauthorized person signed this agreement. In your terminal died and we immediately overnighted you a new terminal at no charge. To file a fraudulent complaint with the Revdex.com should be illegal. It appears that you and the agent might possibly be "friends" and are trying every way to have her move your account without incurring any fees to terminate your contract which ends in and to put a blemish on Platinum Choice Bancard's name. Finish out the term of your contract and you can leave without incurring any fees whatsoever. If you choose to leave before the end of your contract you will be charged a termination fee as stated clearly in your contract signed in 2013. Platinum Choice Bancard has a A+ rating with the Revdex.com and we will not allow you, with your hidden agenda, to affect thatWe pride ourselves in offering the best customer service, integrity and honesty with all of our merchants

Complaint: ***
I am rejecting this response because:
What about the misrepresentation that clinton said in order for me to signI am not paying a month that I agreed toit's actually over a month no one called me to inform about the refund I called due to my customers calling me to find out what's going on...it is an illegal business practice to bait and switch or misrepresent in order to get a contract signed...if the machine was actually fixed why was I not notified?
Regards,
*** ***

we received the following email from this merchant. He chose to go with a company that requires him to process with someone else. This has absolutely nothing to do with Platinum Choice Bancards security. This is merely one software company who has a preferred processor. See email below from owner---------- Forwarded message ----------From: [redacted]<[redacted]>Date: Thu, Jun 8, 2017 at 9:13 AMSubject: Fw: Credit Card ProcessorTo: [redacted] <[redacted]>Hey [redacted],     Here is a email advising me again that I MUST go with one of the 2 listed providers for credit card processing our my system will not work. [redacted] has installed all new firewalls and equipment for security reasons. Our company was just bought by [redacted] and they are very picky about who and what vendors we can use now. This is for all 3 of my locations.  [redacted] On Thursday, June 8, 2017 9:07 AM, "[redacted]" <[redacted].[redacted] wrote:[redacted]- Per our conversation, our [redacted] system, [redacted], is only compatible with [redacted] and [redacted].  Per your [redacted], you must accept credit cards and therefore must have one of these processors.   Please let me know if you have any questions.  Thank you.  [redacted]

Your accounts are in the process of being closed and will be completed before months end. Platinum Choice Bancard has submitted the closure request to the processor [redacted]. Please stop filing complaints under different names. We are aware you are the same company and are just trying to hurt the reputation of Platinum Choice Bancard since you lied in your complaints about the reasons you closed your accounts. We have serviced your accounts with no issues for several years until you had to buy software which was not compatible using [redacted] as your processor.  If you continue to spread these falsehoods we advise you govern yourselves accordingly.

Merchant did not cancel due to any security issues with Platinum Choice. She cancelled due to another company purchasing her company.  All transaction security is done by the [redacted]. The largest most secure processor in the world. There were absolutely no instances of...

security breaches by [redacted] with [redacted] which is the name we have on this account. We have never worked with a merchant called [redacted].  On July 5, 2017 PCB received email from [redacted], owner, that [redacted] has bought [redacted] and they can only work with specified vendors that [redacted] work with. We gave our address to return the terminals and pinpads. These were not received back to PCB until July 20th. Either owner is not being truthful with PCB or she is not being truthful to the Revdex.com.  We were notified during the month of July 2017 to close account and processor charged them the PCI Annual Compliance fee during that month. No credits will be issued to this merchant as they had all of our terminals and pinpads almost the entire month of July and did not ask to close the account until the new month already started..that month being July 2017.

I am rejecting this response because: Platinum Choice accepted an altered contract. I have sent Platinum Choice our letter stating we are leaving the contract, and have asked them to waive the cancellation fee. If they continue to refuse to waive this fee, we will pay it, but wanted it known we are paying it under protest.

Complaint: [redacted]
I am rejecting this response I would suggest talking to clinton before making those statements...  you are not the even answering all the questions. So I have already talked with my attorney and they said there former partner is now with the consumer fraud department of the attorney generals office and has won many cases just like this one in the past. So if all you want to do is keep coming back with partial answers and do not want to accept fault that's is fine I will have my attorney proceed with what they feel is necessary..   
Regards,
[redacted]

Complaint: [redacted]
I'm rejecting this response because:I still have no answer on the DATE it will be closed and if more fees will be charged to my account. You need to read the email better. [redacted] bought [redacted] NOT [redacted]. Yes, when they performed a security test they found you had breaches in the system and demanded ALL [redacted]  go with [redacted] or [redacted]. I still get emails saying I need to update my terminals with you because they are out of date. With [redacted] and [redacted] I'm ALWAYS in compliance !  I have asked 3x now when I will be canceled and if they are going to try and sneak some other fees on my account before they terminate.  I still have no answer , just the run around . I need to see an invoice this time last year showing those fees ? You say they are annual then show me last year when I paid ?   I still have no answer on that question . My next step is to file with the [redacted] and [redacted]. I will post on every site until we get some answers and dates ! I have [redacted] reviewing the charges and changing account numbers to stop this company from sneaking money from my account. If you are a merchant reading this RUN from this company ! 
Regards,
[redacted]