Platinum Plus Auto Protection

I have a 2016 Nissan Altima. At the end of 2017 I was contacted by this company for an extended warranty. I paid $3000 over the next 3 years to cover my car until 2022. This is the 1st time I called to make a claim and they told me that I wasn't covered. I am covered if my engine actually seizes up but now that I told them there is a problem, if I don't take care of the problem on my own they will deny any future claim that has to do with the mechanical failure. This is a scam. You call them to utilize your warranty and they deny you. And now they have on record of any problem that could be related to a mechanical failure, which they allegedly cover but can now deny because you didn't fix the problem beforehand. This is POS company and should be absolutely closed down. Their customer service is reprehensible and Useless.

RECEIVE CALL FROM THE PLATINUM PLUS COMPANY TREAT VERY DISRESPECTED WITH THEIR SEVER. HAVE BEEN A GOOD CUSTOMER FOR 8-9MONTHS ALWAYS PAID ON TIME AND NOW IT TIME FOR THE COMPANY TO PUT THE BUSINESS OF INSURANCE ON THE LINE WAS DENIAL MY POLICY.AT THESE TIMES MY FIGHT JUST BEGIN WITH THEM NEED HELP FROM ANYBODY AND ONE THAT BEEN INVOLVE THE COMPPANY THEY ARE BAD BAD NEWS COMPANY HELP

You got me. I know better. You caught me at a weak moment I guess. It must have been Alzheimer’s.
I was given the name Roz Powers on Wed. January 27th. I was told I have 30 days to change my mind for a full refund of the $ 125.00 that I was scammed, for coverage if anything mechanical breaks on my 2019 Dodge Charger. Well I’ve changed my mind . I see that others have changed their minds to. This does not appear to be a. Legitimate company. I was given a phone # 1-888-776-6234, I don’t believe it gets through to you. You seem to make a living taking from other people. Shame on you. I want my money back.
I am requesting a refund of $125.00.
Let me know in writing that you received this message and follow through. Further Action Will Be Taken. Again I’m asking for a refund of $ 125.00.
Thank You
J. Carr

There is a pending lawsuit against the misconduct of this company and others that helped this company fraudulently operate a financial service and business in a racketeering manner that seeks the usurp deposits and rob people of their money and interest of that money without ever having the intent to operate as a business that provides a product. Not once has they provided a product they say they are selling. If you wish to be a part of a class action to this lawsuit, please go on line google the above case and identify the issues and contact the lawyers involved or [email protected] or call pro se plaintiff 646-355-6597 or not for profit [email protected]

Dear ***,We have resolved the misunderstanding within our departments and have issued your credit of $back onto the Credit Card used to initiate the policy The first payment of $will be credited from another division within our company, (the one who handles monthly payments) and you should also see that refund within the next 5-business daysI have looked into why you have not rec'd your policy plan and it appears to have been returned to sender (us) We love our US postal system but every now and then we get a returned item that has the correct address Which proves no institution is 100%.Once again we're sorry for the longer than usual delay in getting your refund, due to the mix up on our endTransaction Result-----------------------Date: 10/24/10:08:24Reference #: [redacted] Authorization: [redacted] AVS Result: - No AVS response (Typically no AVS data sent or swiped transaction)CVVResult: - No CVV2/CVC data available for transactionTransaction Details-----------------------Merchant: Platinum Plus Auto Protection IncType: Credit Card Refund (Credit)Source: vtermUser: [redacted] Invoice #: ***Amount: -295.00Description: RefundCard Holder: xxxyyyyCard Number: [redacted]

Thank you for the opportunity to respond to this complaintPlease extend my apologies to this customer on behalf of Platinum Plus Auto ProtectionThis customers contact phone number was provided by him opting in to receive calls from us from our online database web portal.His information has been permanently deleted from our data base on 8/31/He will no longer receive any calls from us at PPAPI have attached the recap showing the customers account was dispositioned as Do Not Call (DNC)on 8/31/I hope that this complaint can be closed out in favor of all parties involved Thank you for your time [redacted] *Billing Operations Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find the response interesting I think ONE phone call to a customer with no voice message left, knowing that time is involved on a contract is further evidence that customer service is not their first concern, which was indicated in the initial conversation I will be sharing my experience and their poor customer relation practices with friends and familyI do consider the matter resolved Thank you for your assistance on this matter Regards, [redacted]

Dear MsAndrews,We're sorry you a bad experience with our telephone system and had to cancel your credit card We pride ourselves on our systems and are always looking for ways to improve them I will forward your thoughts to the Systems & Support team so it can be addressed I can assure you that Mr [redacted] has huge customer base and it is unfortunate that he didn't get your message in a timely matter so we could ease your mind regarding the purchase of your warranty In fact after pulling our call log it appears we had tried calling you on 2/20/@ 3:43pm to address your concerns The companies you listed(Paylink) are our billing partner and should have been explained to you in a better manner Nevertheless, we want you to feel confident with your purchase and will issue a refund to the credit card on file Thanks,Rick

I am currently waiting for a refund from Platinum Plus Auto Protection. I submitted the written letter of cancellation in more than enough time to meet the 30 day notice. This was on August 20, 3019. I keep calling the number I was given and when no one answers, it says the mailbox is full so I cannot leave a message. Something doesn’t seem right here? Have I been scammed?

Dear *** ***,Your $refund is scheduled to go out in this Fridays refund batch. Thank your for the opportunity to provide you coverage on your vehicle. Regards,Customer Service

I paid $2,300 into this program on a used vehicle and when it came time to fix it they made a kill relevant excuse and denied it this is a scam they want you to cancel so it saves them money and then they try to take a portion for monthly cost and they never produce adequate customer service they just keep transferring you to another line until you get upset and hang up

We're sorry you haven't gotten your refund sooner. After researching your account your paperwork is complete and a credit of $has been posted to your credit card. I have asked the customer service dept to be more aware of full vm's to assist in faster refunds. I've
attached is a receipt to match your credit card. Transaction Result-----------------------Date: 10/26/13:24:23Reference #: ***Authorization: ***Transaction Details-----------------------Merchant: Platinum Plus Auto Protection IncType: Credit Card Refund (Credit)Source: vtermInvoice #: ***Amount: ***Description: RefundCard Holder: xxxxxsonCard Number: ***

Heres a DIRECT CONTACT NUMBER Andre Evans
951-283-3045

Dear Mr***,We apologize for the misunderstanding that may have arisen from the procedures for your refund. Yes, we do require a written notification and from there we proceed with the process. You were in the queue to be refunded, and I did make sure that we contacted you as a
follow up and I have attached a copy of your refund receipt. Thanks in advance for your patience,***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for notifying me about this complaintI am very glad that you gave me the opportunity tostate our side of the story.This customer was already refunded on July 5, and the refund was posted
to his Visa ending ***.I have attached a copy of the refund receipt with this responseThe customer is only eligible for aprorated refund because he has had the policy longer than the day wait period to cancel andreceive a full refundI have attached the cancellations procedures which includes how a proratedrefund IS calculated.As far as this customer's claim being denied the notes state that the claim was denied due to thevehicle not being properly serviced and the customer mentioned that after he heard a noise comingthe transmission he drove it to the shop and the policy clearly states to make every effort to notcause further damage by securing a timely repair to failed component.Please review the supporting docs and if you need more information please don't hesitate to contact me at the number below.***-***-*** Direct #

My experience with Platinum Plus has been nothing but regret, harassment and horrible customer service. I recieve daily phone calls requesting a past due payment. I have already sent in my letter requesting cancelation, yet every day, sometimes twice a day, I receive harassing phone calls. Customer Service was a nightmare! I was interrupted, talked down to, and hung up shaking! Never recommending to anyone! This company should be closed down! *ONLY REASON THERE IS A STAR IN THE RATING IS BECAUSE IT WOULDN'T ALLOW ME TO SUBMIT MY REVIEW, OTHERWISE *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find the response interesting.  I think ONE phone call to a customer with no voice message left, knowing that time is involved on a contract is further evidence that customer service is not their first concern, which was indicated in the initial conversation.  I will be sharing my experience and their poor customer relation practices with friends and family. I do consider the matter resolved.  Thank you for your assistance on this matter. 
Regards,
[redacted]

Dear Ms. Andrews,We're sorry you a bad experience with our telephone system and had to cancel your credit card.   We pride ourselves on our systems and are always looking for ways to improve them.  I will forward your thoughts to the Systems & Support team so it can be...

addressed.  I can assure you that Mr. [redacted] has huge customer base and it is unfortunate that he didn't get your message in a timely matter so we could ease your mind regarding the purchase of your warranty.    In fact after pulling our call log it appears we had tried calling you on 2/20/18 @ 3:43pm to address your concerns.  The companies you listed(Paylink) are our billing partner and should have been explained to you in a better manner.   Nevertheless, we want you to feel confident with your purchase and will issue a refund to the credit card on file.   Thanks,Rick

Dear [redacted],We have resolved the misunderstanding within our departments and have issued your credit of $295 back onto the Credit Card used to initiate the policy.  The first payment of $143.83 will be credited from another division within our company, (the one who handles monthly payments) and...

you should also see that refund within the next 5-7 business days. I have looked into why you have not rec'd your policy plan and it appears to have been returned to sender (us).  We love our US postal system but every now and then we get a returned item that has the correct address.  Which proves no institution is 100%.Once again we're sorry for the longer than usual delay in getting your refund,  due to the mix up on our end. Transaction Result-----------------------Date:          10/24/17 10:08:24Reference #:   [redacted]Authorization: [redacted]AVS Result:     - No AVS response (Typically no AVS data sent or swiped transaction)CVV2 Result:    - No CVV2/CVC data available for transaction. Transaction Details-----------------------Merchant:      Platinum Plus Auto Protection IncType:          Credit Card Refund (Credit)Source:        vtermUser:          [redacted]Invoice #:     [redacted]Amount:      -295.00Description:   RefundCard Holder:   xxxyyyyCard Number:   [redacted]