Platinum Plus Auto Protection

Dear [redacted],We have resolved the misunderstanding within our departments and have issued your credit of $295 back onto the Credit Card used to initiate the policy.  The first payment of $143.83 will be credited from another division within our company, (the one who handles monthly payments) and...

you should also see that refund within the next 5-7 business days. I have looked into why you have not rec'd your policy plan and it appears to have been returned to sender (us).  We love our US postal system but every now and then we get a returned item that has the correct address.  Which proves no institution is 100%.Once again we're sorry for the longer than usual delay in getting your refund,  due to the mix up on our end. Transaction Result-----------------------Date:          10/24/17 10:08:24Reference #:   [redacted]Authorization: [redacted]AVS Result:     - No AVS response (Typically no AVS data sent or swiped transaction)CVV2 Result:    - No CVV2/CVC data available for transaction. Transaction Details-----------------------Merchant:      Platinum Plus Auto Protection IncType:          Credit Card Refund (Credit)Source:        vtermUser:          [redacted]Invoice #:     [redacted]Amount:      -295.00Description:   RefundCard Holder:   xxxyyyyCard Number:   [redacted]

Dear Mr. [redacted],Thank you for the notification, and we apologize for the calls.  We have removed the 2 phone numbers for all lists. Thank you,[redacted]

Thank you for the opportunity to respond to this complaint. Please extend my apologies to this customer on behalf of Platinum Plus Auto Protection. This customers contact phone number was provided by him opting in to receive calls from us from our online database web portal.His information has been...

permanently deleted from our data base on 8/31/2017. He will no longer receive any calls from us at PPAP. I have attached the recap showing the customers account was dispositioned as Do Not Call  (DNC)on 8/31/2017. I hope that this complaint can be closed out in favor of all parties involved.  Thank you for your time [redacted]Billing Operations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]