Hi ***, I'm really sorry you couldn't find what you were looking for, and that you felt misled as a resultWe're keen to find out which advertisement you saw, so that we can resolve this with you in any way we canIt's possible that a third-party site is misrepresenting our collection in its ads for PlaysterIt's also possible that the book you were looking for just isn't available in your location due to licensing conditionsEither way, it's important to us that our members can find the books they wantCan you please contact us with the URL of the ad you clicked on? We'll investigate it as a matter of priority, and if we can determine that there's incorrect information in the ad then we'll ask the respective site owner to remove itWe'd also like to offer you another free month of Playster as an apology for making you feel this wayI look forward to hearing from you, Colin S [redacted] Communications Manager, Playster
What actions or service would confirm a resolution?removal of their fraudulent advertising •Please provide more detail of attempted purchase or failure of service by the company in question.signed up for their program under the notion that they have multiple engineering books availableEven put POSTS regarding very specific books.those books are nowhere to be found
Last month I subscribed to Playster's year service to get the tabletMy complaint against this company is the their Terms and Conditions where not disclosed before entering billing information or after submitting to approvalThe Return Policy was also not disclosed and difficult to search forI kept the device believing I had a month to try out the serviceI cancelled the service and sent them an email that I had cancelled and how should I return the tabletPlayster notified that they will send me an RMA and I will be charged a $Restocking fee, surprised of this policy, since it was no where to be found, I checked the Terms and Conditions for this information, it wasn't thereI emailed them back asking where in their Policy was it locatedIn their response was the information I requested, but that information was not included on the one they had on the websiteThis company gets subscribers under pretensesI have sent my package losing $which in my opinion is the cost of the tabletPlayster is operating dishonestly and should revise their refund policy and make it more accessible to their customers
Hi [redacted] , Thanks for getting in touch, and I am sorry for any misunderstanding hereI can assure you that we do not offer your book to our membersWe'd recommend that you browse our collection at [redacted] to look for your titles, because it contains an exhaustive list of the content that's available on Playster.Occasionally we discover that external sites are misusing our banner ads, and that would appear to be the case hereWe've submitted a takedown notice to an advertising network that we use, asking that they do not use our banner ad in connection with this book, and I'd be happy to follow up with you in the next few days to ensure that we've resolved this to your satisfactionIf you've found any similar links that concern you, please let us know and we'll take immediate action on your behalfKind regards,Colin S [redacted] Communications Manager, Playster
Hello there! By the time this complaint had come through, we'd already resolved it with *** We're disappointed that we were not able to provide her with the solution she'd hoped for, but we also completely understand her position and would be more than happy to end her contract early and refund her initial charges.We've just sent her a return label so that she can return her Playster Combo Box, and once we receive it back in the warehouse we'll cancel her membershipThe issue [redacted] has raised is not affecting all customers, and is something that can be resolvedHowever, she told us that she'd like to cancel her contract anyway, and it's important to us that she's happy with the outcomeWe apologize to [redacted] for the unsatisfactory experience that she's had, and I'd encourage her to contact me personally on [redacted] if she has any problems returning her deviceKind regards,Colin S [redacted] Communications Manager, Playster
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. By the time Colin spoke with me, I had already been told by two different customer service reps that my issue could not be fixed and that they were sorry for the inconvenience but there was nothing they could do. Colin was the first person who mentioned being able to fix the problem and I was only contacted by him after sending many messages and letting them know I had contacted the BBB. Had someone simply told me at the beginning that they would work on fixing the problem, I would have been happy with that solution but I feel that the service I received from the first two reps was lacking as they offered to do nothing to help me. I very much appreciate Colin reaching out and helping me cancel my contract. He was polite and helpful and that was the first I experienced of that type of support from Playster. I have used the shipping label to return the tablet and headphones. I'm sure they will make sure the contract is cancelled as soon as those items are received. Sincerely, [redacted] ***
Revdex.com: I received an email from the business, reading as follows: [redacted] This seems to resolve the issue Thank youI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hi [redacted] , I'm really sorry you couldn't find the book you were looking for, and can fully understand why this would be frustrating for youIt's not acceptable to us either to see sites misusing our banner adsWe've contacted an advertising network that we work with to ask that they ensure this page is removed, and we'll follow up it in the coming days to make sure it's resolved.Obviously it's difficult to compensate for the time you lost on this, but we'd like to offer you an extra free month of Playster so that you can get something back for what you put inIf this would interest you, I'll arrange it for you right awayKind regards,Colin S [redacted] Communications Manager, Playster
After starting the trial membership and finding out that the movie selection is poor, I tried to cancel the membership within the days However the site is buggy, and even though the cancellation was tried multiple times it apparently was never cancelled Then after contacting support it was finally cancelled However it was on the day it would start the paid membership, and they will not reverse the charge
Dear ** ***, I'm very sorry that you didn't enjoy your Playster membership or the device we sent I can confirm that we cancelled your membership and refunded all charges on March **, once your returned device had arrived back at our warehousePlease
accept our apologies again for not providing what you'd hoped forAny other feedback you can provide would greatly help us to improve the experience for other membersWe'd also like to offer you a free month of service if you would ever like to try Playster again in the future Kind regards, *** *** Communications Manager, Playster
What actions or service would confirm a resolution?removal of their fraudulent advertising •Please provide more detail of attempted purchase or failure of service by the company in question.signed up for their program under the false notion that they...
have multiple engineering books available. Even put FALSE POSTS regarding very specific books.those books are nowhere to be found
Hi [redacted], I'm really sorry you couldn't find what you were looking for, and that you felt misled as a result.
We're keen to find out which advertisement you saw, so that we can resolve this with you in any way we can. It's possible that a third-party site is misrepresenting our collection in its ads for Playster. It's also possible that the book you were looking for just isn't available in your location due to licensing conditions. Either way, it's important to us that our members can find the books they want. Can you please contact us with the URL of the ad you clicked on? We'll investigate it as a matter of priority, and if we can determine that there's incorrect information in the ad then we'll ask the respective site owner to remove it. We'd also like to offer you another free month of Playster as an apology for making you feel this way.
I look forward to hearing from you,
Colin S[redacted]
Communications Manager, Playster
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi [redacted],
I'm really sorry you couldn't find the book you were looking for, and can fully understand why this would be frustrating for you.
It's not acceptable to us either to see sites misusing our banner ads. We've contacted an advertising network that we work with to ask that...
they ensure this page is removed, and we'll follow up it in the coming days to make sure it's resolved.Obviously it's difficult to compensate for the time you lost on this, but we'd like to offer you an extra free month of Playster so that you can get something back for what you put in. If this would interest you, I'll arrange it for you right away.
Kind regards,Colin S[redacted]Communications Manager, Playster
Hi [redacted], we're sorry for the misunderstanding here. Based on the details you gave to our customer support team, it would appear that your book was mentioned on a third-party site that was advertising...
Playster. We acted immediately by contacting the site owner and asking that they do not advertise our product in this way. At the time of writing, the page which referred to your book was no longer active. Playster is a streaming service so we don't actually deliver any PDF copies to members. We have the licensing rights to all of our content, and we can confirm that your book has never been available on Playster. If you feel we've not resolved this to your satisfaction, please let us know and we'll do anything we can to assist you further.
I received an email from the business, reading as follows:
[redacted]
This seems to resolve the issue. Thank you.
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I had a very positive experience with Playster's customer support team when I was having problems logging into my account. They responded within 10 minutes and were very thorough in helping me with the problem. Playster doesn't have all of the books that I wanted to read, but the support agent was able to recommend me some similar ones that they do have. You can also search their collection before you sign up, so you know exactly what you're getting.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
By the time Colin spoke with me, I had already been told by two different customer service reps that my issue could not be fixed and that they were sorry for the inconvenience but there was nothing they could do. Colin was the first person who mentioned being able to fix the problem and I was only contacted by him after sending many messages and letting them know I had contacted the Revdex.com. Had someone simply told me at the beginning that they would work on fixing the problem, I would have been happy with that solution but I feel that the service I received from the first two reps was lacking as they offered to do nothing to help me. I very much appreciate Colin reaching out and helping me cancel my contract. He was polite and helpful and that was the first I experienced of that type of support from Playster. I have used the shipping label to return the tablet and headphones. I'm sure they will make sure the contract is cancelled as soon as those items are received.
Sincerely,
[redacted]
Last month I subscribed to Playster's 1 year service to get the tablet. My complaint against this company is the their Terms and Conditions where not disclosed before entering billing information or after submitting to approval. The Return Policy was also not disclosed and difficult to search for. I kept the device believing I had a month to try out the service. I cancelled the service and sent them an email that I had cancelled and how should I return the tablet. Playster notified that they will send me an RMA and I will be charged a $55 Restocking fee, surprised of this policy, since it was no where to be found, I checked the Terms and Conditions for this information, it wasn't there. I emailed them back asking where in their Policy was it located. In their response was the information I requested, but that information was not included on the one they had on the website. This company gets subscribers under false pretenses. I have sent my package losing $55 which in my opinion is the cost of the tablet. Playster is operating dishonestly and should revise their refund policy and make it more accessible to their customers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi ***, I'm really sorry you couldn't find what you were looking for, and that you felt misled as a resultWe're keen to find out which advertisement you saw, so that we can resolve this with you in any way we canIt's possible that a third-party site is misrepresenting our collection in its ads for PlaysterIt's also possible that the book you were looking for just isn't available in your location due to licensing conditionsEither way, it's important to us that our members can find the books they wantCan you please contact us with the URL of the ad you clicked on? We'll investigate it as a matter of priority, and if we can determine that there's incorrect information in the ad then we'll ask the respective site owner to remove itWe'd also like to offer you another free month of Playster as an apology for making you feel this wayI look forward to hearing from you, Colin S [redacted] Communications Manager, Playster
What actions or service would confirm a resolution?removal of their fraudulent advertising •Please provide more detail of attempted purchase or failure of service by the company in question.signed up for their program under the notion that they have multiple engineering books availableEven put POSTS regarding very specific books.those books are nowhere to be found
Last month I subscribed to Playster's year service to get the tabletMy complaint against this company is the their Terms and Conditions where not disclosed before entering billing information or after submitting to approvalThe Return Policy was also not disclosed and difficult to search forI kept the device believing I had a month to try out the serviceI cancelled the service and sent them an email that I had cancelled and how should I return the tabletPlayster notified that they will send me an RMA and I will be charged a $Restocking fee, surprised of this policy, since it was no where to be found, I checked the Terms and Conditions for this information, it wasn't thereI emailed them back asking where in their Policy was it locatedIn their response was the information I requested, but that information was not included on the one they had on the websiteThis company gets subscribers under pretensesI have sent my package losing $which in my opinion is the cost of the tabletPlayster is operating dishonestly and should revise their refund policy and make it more accessible to their customers
Hi [redacted] , Thanks for getting in touch, and I am sorry for any misunderstanding hereI can assure you that we do not offer your book to our membersWe'd recommend that you browse our collection at [redacted] to look for your titles, because it contains an exhaustive list of the content that's available on Playster.Occasionally we discover that external sites are misusing our banner ads, and that would appear to be the case hereWe've submitted a takedown notice to an advertising network that we use, asking that they do not use our banner ad in connection with this book, and I'd be happy to follow up with you in the next few days to ensure that we've resolved this to your satisfactionIf you've found any similar links that concern you, please let us know and we'll take immediate action on your behalfKind regards,Colin S [redacted] Communications Manager, Playster
Hello there! By the time this complaint had come through, we'd already resolved it with *** We're disappointed that we were not able to provide her with the solution she'd hoped for, but we also completely understand her position and would be more than happy to end her contract early and refund her initial charges.We've just sent her a return label so that she can return her Playster Combo Box, and once we receive it back in the warehouse we'll cancel her membershipThe issue [redacted] has raised is not affecting all customers, and is something that can be resolvedHowever, she told us that she'd like to cancel her contract anyway, and it's important to us that she's happy with the outcomeWe apologize to [redacted] for the unsatisfactory experience that she's had, and I'd encourage her to contact me personally on [redacted] if she has any problems returning her deviceKind regards,Colin S [redacted] Communications Manager, Playster
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. By the time Colin spoke with me, I had already been told by two different customer service reps that my issue could not be fixed and that they were sorry for the inconvenience but there was nothing they could do. Colin was the first person who mentioned being able to fix the problem and I was only contacted by him after sending many messages and letting them know I had contacted the BBB. Had someone simply told me at the beginning that they would work on fixing the problem, I would have been happy with that solution but I feel that the service I received from the first two reps was lacking as they offered to do nothing to help me. I very much appreciate Colin reaching out and helping me cancel my contract. He was polite and helpful and that was the first I experienced of that type of support from Playster. I have used the shipping label to return the tablet and headphones. I'm sure they will make sure the contract is cancelled as soon as those items are received. Sincerely, [redacted] ***
Revdex.com: I received an email from the business, reading as follows: [redacted] This seems to resolve the issue Thank youI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hi [redacted] , I'm really sorry you couldn't find the book you were looking for, and can fully understand why this would be frustrating for youIt's not acceptable to us either to see sites misusing our banner adsWe've contacted an advertising network that we work with to ask that they ensure this page is removed, and we'll follow up it in the coming days to make sure it's resolved.Obviously it's difficult to compensate for the time you lost on this, but we'd like to offer you an extra free month of Playster so that you can get something back for what you put inIf this would interest you, I'll arrange it for you right awayKind regards,Colin S [redacted] Communications Manager, Playster
After starting the trial membership and finding out that the movie selection is poor, I tried to cancel the membership within the days However the site is buggy, and even though the cancellation was tried multiple times it apparently was never cancelled Then after contacting support it was finally cancelled However it was on the day it would start the paid membership, and they will not reverse the charge
Dear ** ***, I'm very sorry that you didn't enjoy your Playster membership or the device we sent I can confirm that we cancelled your membership and refunded all charges on March **, once your returned device had arrived back at our warehousePlease
accept our apologies again for not providing what you'd hoped forAny other feedback you can provide would greatly help us to improve the experience for other membersWe'd also like to offer you a free month of service if you would ever like to try Playster again in the future Kind regards, *** *** Communications Manager, Playster
What actions or service would confirm a resolution?removal of their fraudulent advertising •Please provide more detail of attempted purchase or failure of service by the company in question.signed up for their program under the false notion that they...
have multiple engineering books available. Even put FALSE POSTS regarding very specific books.those books are nowhere to be found
Hi [redacted], I'm really sorry you couldn't find what you were looking for, and that you felt misled as a result.
We're keen to find out which advertisement you saw, so that we can resolve this with you in any way we can. It's possible that a third-party site is misrepresenting our collection in its ads for Playster. It's also possible that the book you were looking for just isn't available in your location due to licensing conditions. Either way, it's important to us that our members can find the books they want. Can you please contact us with the URL of the ad you clicked on? We'll investigate it as a matter of priority, and if we can determine that there's incorrect information in the ad then we'll ask the respective site owner to remove it. We'd also like to offer you another free month of Playster as an apology for making you feel this way.
I look forward to hearing from you,
Colin S[redacted]
Communications Manager, Playster
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi [redacted],
I'm really sorry you couldn't find the book you were looking for, and can fully understand why this would be frustrating for you.
It's not acceptable to us either to see sites misusing our banner ads. We've contacted an advertising network that we work with to ask that...
they ensure this page is removed, and we'll follow up it in the coming days to make sure it's resolved.Obviously it's difficult to compensate for the time you lost on this, but we'd like to offer you an extra free month of Playster so that you can get something back for what you put in. If this would interest you, I'll arrange it for you right away.
Kind regards,Colin S[redacted]Communications Manager, Playster
Hi [redacted], we're sorry for the misunderstanding here. Based on the details you gave to our customer support team, it would appear that your book was mentioned on a third-party site that was advertising...
Playster. We acted immediately by contacting the site owner and asking that they do not advertise our product in this way. At the time of writing, the page which referred to your book was no longer active. Playster is a streaming service so we don't actually deliver any PDF copies to members. We have the licensing rights to all of our content, and we can confirm that your book has never been available on Playster. If you feel we've not resolved this to your satisfaction, please let us know and we'll do anything we can to assist you further.
Revdex.com:
I received an email from the business, reading as follows:
[redacted]
This seems to resolve the issue. Thank you.
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I had a very positive experience with Playster's customer support team when I was having problems logging into my account. They responded within 10 minutes and were very thorough in helping me with the problem. Playster doesn't have all of the books that I wanted to read, but the support agent was able to recommend me some similar ones that they do have. You can also search their collection before you sign up, so you know exactly what you're getting.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
By the time Colin spoke with me, I had already been told by two different customer service reps that my issue could not be fixed and that they were sorry for the inconvenience but there was nothing they could do. Colin was the first person who mentioned being able to fix the problem and I was only contacted by him after sending many messages and letting them know I had contacted the Revdex.com. Had someone simply told me at the beginning that they would work on fixing the problem, I would have been happy with that solution but I feel that the service I received from the first two reps was lacking as they offered to do nothing to help me. I very much appreciate Colin reaching out and helping me cancel my contract. He was polite and helpful and that was the first I experienced of that type of support from Playster. I have used the shipping label to return the tablet and headphones. I'm sure they will make sure the contract is cancelled as soon as those items are received.
Sincerely,
[redacted]
Last month I subscribed to Playster's 1 year service to get the tablet. My complaint against this company is the their Terms and Conditions where not disclosed before entering billing information or after submitting to approval. The Return Policy was also not disclosed and difficult to search for. I kept the device believing I had a month to try out the service. I cancelled the service and sent them an email that I had cancelled and how should I return the tablet. Playster notified that they will send me an RMA and I will be charged a $55 Restocking fee, surprised of this policy, since it was no where to be found, I checked the Terms and Conditions for this information, it wasn't there. I emailed them back asking where in their Policy was it located. In their response was the information I requested, but that information was not included on the one they had on the website. This company gets subscribers under false pretenses. I have sent my package losing $55 which in my opinion is the cost of the tablet. Playster is operating dishonestly and should revise their refund policy and make it more accessible to their customers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]