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Playtika Santa Monica

2120 Colorado Ave STE 400, Santa Monica, California, United States, 90404-3563

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Reviews Games, Online Gaming Playtika Santa Monica

Playtika Santa Monica Reviews (%countItem)

Slotomania....This game can be very miss leading. The odds are not good. The ballinko purchase when you spend the extra money is set up to not hit the center ball. Very disappointing, it's like stealing money from your customers. One day you'll do real well, the next day nothing. It doesn't matter what you bet or play, it's like they flip a switch. Save your money.

This game has the absolute WORST customer service. I would buy a few 24.99 packages on payday and would play the credits and then play the extra games to get extra credits. So I go to bed Sept. 11th and woke up to 39 charges that I didn't do. The game was also reset and when I finally get ahold of a game developer they send a screenshot saying I played all of these credits out which my game was reset from scratch the minute I sent in all of the fraudulent charges to Google Play. So ive been dealing with this for over 20 days the developers get ahold of me and say nope you made these charges no refund stay safe. They said this 3 times. There screenshot said that I played these credits out even though on the 12th the game was reset. It says I played these credits for like 3 days straight without sleeping even and while I was working a 16 hour shift. I mean, who do we talk to if nobody wants to take blame for their glitches on there *** games?

I paid for credits and did not receive the credits.
On 09/01/2020 I paid *** for what is called a "Golden Spin" which was to credit my game with *** credits. I did not receive these credits. My credit card was charged. I then contacted customer service at Playtika and they told me I have to wait that there was a glitch in the system. At that point I asked for a refund of the money and they told me no. At which point they tell me that all sales are final. Which is fine I have no issue with that as long as I got the product I paid for, I did not.
I have a copy of receipt. I can show on my bank statement that I was charged.

Purchase Number***
Purchase Date Sep 01, 2020 0:51:40 PM GMT (08:51:40 EST)
Item "Golden Spin"
Payment Method VISA ending in

Desired Outcome

I would like delivery of the *** trillion credits to my account as soon as possible. I would also like for a supervisor or manager to contact me by phone as soon as possible. X-XXX-XXX-XXXX.

I have several unauthorized purchases and no one will help me.
I have contacted the company several times and they refuse to help. My phone and other items were taken from my car. They told me it was my problem and I should have blocked these purchases. Well, without my phone, I was unable to do so.

Desired Outcome

I just want a refund on the purchases I did not make.

Playtika games collect tons of money for playing their apps Slotomania and House of Fun. Minimal wins and you have to continue buying coin packs.

I have purchased mult coin packages from this company and the game takes my coins constantly. I have shown proof and reached out to support. 0 help I have purchased coin packages on 8/27,/18 thru 7//2020 multiple packages totaling well over thousand $$. I have followed instructions by support to uninstall and reinstall the game. I have sent emails and chats with screen shots showing the problem and how coins I have purchased with my hard earned money are being taken and I have gotten no assistance at all. I have had a rep email me and pretty much make me feel like a liar and chat reps blow off my issue with no resolve at all!!

I play online games made by Playtika Slotomania and House of Fun. I've learned that Playtika
charges their players different prices for the same item. Also I've requested all my money back from lost coins that I have spent since 2018. I am a Senior Citizen; My requests are ignored. Organized greed is very evident with this company -' please support the people who have been exploited by PLAYTIKA. Thank you.

Desired Outcome

I would like a refund of all purchasesfrom 8/XX XXXX-zJuly2020. please support the people who have been exploited by PLAYTIKA. Thank you.

I purchased a holiday special package and have not received it. I have sent over a dozen inquiries. On
On July 3 2020 I paid $99.99 for a 4th of July special on Bingo Blitz. I should have received 4800 credits and 16 dice. I did not receive and so I contacted customer support. I had to send them my purchase history as well as my apple receipt. At this time July 6 2020 I have submitted over a dozen support requests for this matter. I have sent them my purchase history and my apple receipt both of which confirm my purchase on 7/3/20. At this point the dice game is over so the 16 dice are useless. I have not received a reply I'm the last 48 hours. This is ridiculous. I submitted what they requested and still received nothing.

Desired Outcome

I just want my money back. They can't compensate me for the game that's no longer available and as for bingo credits I don't want the ***. I want my money back and then I am done with playtika and bingo blitz.

Fraud no way to stop addicted people from spending
I have begged them to block my spending to no avail. Game freezing making me loose spent so much in my stress after flooding 2 daughter's getting no sleep up all night have my 3 grandkids they won't give option to stop spending. 3 days ago getting no internet non stop causing losses. Case manager said delete cookies files so did still not working tried system restore now my all in one not working at all!! Played free games Sunday on my phone and same message!!! Now I have no computer and again wasn't my computer. Problems have been non stop they always say it's my computer but when I do nothing it works fine later so was their game!!! I have to bankrupt because of this! It has to be illegal speaking to my lawyer today.

Desired Outcome

I want refund for every time I was double charged or told it was my computer when it wasn't. Also for all times I asked to block my spending and was ignored. They get rich on vulnerable seniors that are highly stressed it has to stop!!! Also I need my all in one replaced

Product is bug-filled. Product is manipulative. Service is near-non-existent. After a week reporting dozen bugs, finally get Cookie-cutter response.
Problem date: last few years. I attempted to close my account over 1 year ago. Despite many attempts, they refused to close my account. Unfortunately I started playing Slotomania again a few months ago. Guess that's their plan. I had been in contact with them for along time in regards to their games being completely skewed and would never line up with their terms or what support/website would say. Their own terms say they can't do what they are doing. Yet bringing this to their attention reaches deaf ears. Also, Apple is worthless when trying to lodge a complaint against an app developer. They deny nearly as much as Playtika does.

Recently, their game is quite glitchy and buggy. Tell them about a bug that cost me $10 or $20 worth of chips and in a week, they'd send me $.50 worth of chips with an explanation that their game gets more challenging the further along you get. That's an example of support trying to line up a response with an inquiry - clearly not related but that's what they do.

I could go on with dozens of specific instances, but will leave it with a new feature they introduced: The code was so skewed to the house that I went over 30 tries without picking a prize in a feature with near 50/50 odds. They swore up and down that it was all random, said so in all their doc. I had an MIT professor friend work out the math with me and odds were ***, which is equivalent to 54 instances every quadrillion or 1 in 18.54 trillion attempts. He just chuckled when I asked him if this could ever be considered an anomoly as Playtika support had called it. The odds were so remote they really couldn't happen and this was commonplace while playing their game.

Desired Outcome

Would like my money back from Playtika. A full refund plus my account closed for good (thought companies had to abide by requests like that these days?)

Fraudulent gaming practices.
I have requested for purchase refunds that have been made thru this gaming for well over 2 years you can see as soon as you make that first purchase you automatically start to loose until they get it all back, it's like a switch is turned on to loose only. I have all documents of purchases and refunds requested thru this site also have pictures to prove that it is the same individuals that are winning the games Everytime I have sent dozens of complaints for the unfairness of the game with no response. There has to be some responsibility held for the dishonest practices of this site. Once I make this complaint I expect they will lock my account out of retaliation. I will continue to talk to my bank and Google about these charges. Until it is resolved.

Desired Outcome

Refund of all purchases made from 2019 til now they have a list of them if needed I will get a print out from the bank for all purchases.

I was asked for proof and gave it. It didn't matter because *** would not honor the difference Iam clearly owed
I finished a set worth almost 133B it only paid 88B. When I contacted live chat I was asked for proof I sent it but I was told "NO I wont do that" as in credit my acct the difference owed. She tried to give me 3 different excuses but the screen shots are time stamped so whatever she was lying to me about did not apply

Desired Outcome

I just want the difference owed

I have purchased mult coin packages from this company and the game takes my coins constantly. I have shown proof and reached out to support. 0 help
I have purchased coin packages on 05/06, 05/07 and multiple packages in April totaling well over 300. I have followed instructions by support to uninstall and reinstall the game. I have sent emails and chats with screen shots showing the problem and how coins I have purchased with my hard earned money are being taken and I have gotten no assistance at all. I have had a rep email me and pretty much make me feel like a liar and chat reps blow off my issue with no resolve at all!! This is completely unacceptable and I will not just donate my money to this company!

Desired Outcome

I would like every dime that I have spent on this game during the months of April and May to be returned and I will never play this game ever again.

BB promotes their inapp purchases with big rewards in which are impossible to win!The ammount of game play & progress for your purchases is a scam!
I have been playing BB almost 8 yrs & spent thousands of $ to do so! I've spent $*** in the last month and the game play time and progress is absolutely not worth it! It's like paying *** for a *** gumball! I've submitted many complaints and all I receive is an automated message in return! They need to be investigated for their scam! It's getting worse every day! Considering the pandemic the world is going threw right now I feel they have made it impossible to play and win or make any progress!

Desired Outcome

I would like a refund for my most recent purchases from april 1st threw may 5th 2020! I will gladly remove the app and never play bingo blitz again!

Playtika games are awful. They treat players horribly. Why nothing has been done about this company and it's practices absolutely amazes me. I have asked them many times why my game play is so bad and they say it's all random. Who controls the level of randomness for each player and what do they base those guideline off? They should not be allowed to treat players the way they do.

Worst game ever don't buy chips it's a rip off

BingoBlitz has taken so much of my money. It hooks you and is not worth the addiction. They do not have reasonable bundles and always freeze up.
Bingo Blitz was super fun and then it got addicting and unreasonable. I have had so many times where the game freezes and would email and never get refunded the tokens back. They have rooms that are *** tokens to play yet they only give you 70 or so free tokens. The customer service is horrible and they are cheating their way through to people. I would like a refund of all purchase from May 2019-March 2020. I spent more than *** bucks on tokens and yet I sit here unlucky and not fair that I'm sitting at single digit tokens. They ask for so much but gives so little. You can't benefit from their constant scam of coins.

Desired Outcome

I would like to receive a refund for all purchases made from may 2019 to March 2020.

I play an online game made by playtika. They charge their players different prices for the same item. I don't think this is a good sales practise.
There are millions of online players in this game slotomania made by playtika. Each player has a diff level and different play habits. We are required (every player) to complete a weekly series know as the daily dash. The goals vary by level. For example I may have to spin 6billion coins in 100 spins....where as a lower level player may have to only spin 2 b in 100 spins. This I can understand being diff depending on your level etc. However I do not agree that equal items each player can purchase the same for example a weekly wildcard for completing all the daily dashes, should be a diff price. We all are getting the same item. However mine for example was 1.99 when they came out with the weekly wildcard idea a couple of months ago. Now it's changed to 5.99 now up to 11.99.....all the players I spoke to still only pay 1.99 but mine is gone up to four times that amount. And we all are paying for the same thing. So why do some people pay more. I spoke to other in an social Media group who play the same game and there are people there paying up to 65$ for it. This is insane and I don't think it is a.fair sales practise at all. When I contact support about this issue at least 10 times because they tell me it rotates and everyone's will change eventually. But no one I know in my group has changed. Regardless of level etc. They all still pay 1.99
No one in the customer service section can properly answer my question.I am continually given generic answers like I cannot compare accounts etc.
All I know is regardless of anything, we as players are required to complete weekly tasks
..and for doing that our reward is the option to purchase a daily dash plus it's called. And in there you are given a wild card .and I think it should be the same price for all players.
Very poor and unfair sales practise

Desired Outcome

I would like all players to have to pay the same fee for equally accessible items.

Charges were made by this company to my debit card and paypal account for the same transactions. I was charged double the past four months.
Charged double for same transactions. My debit card and PayPal account was charged for the exact transactions. I want a refund. Contacting this company has been impossible.

Desired Outcome

I want a refund for the double charges.

This company targeted me as a senior citizen and has rigged software! They ripped me off for $***!!! I want my money returned!
I had no chance of winning and they ripped me off on purpose! They stole my money and refuse to answer me when first I complained because they were double billing me and later they just stole my money instantly. And as I spent $*** I got to a point where they won't e em let me play unless the ante is over a billion coins which allows them to steal even more money but even faster! The last 3 days specifically they have been on a rigged rampage! Everyone in the game Is talking About it and They refuse to respond to my emails! They are cheating me specifically because I'ma senior citizen. I am filing a claim to the fbi also for Internet fraud!

Desired Outcome

$*** + cash money!! ASAP!!

Daughter of *** Promo 12/7
Hello,

I am a Diamond member of this online community for Slotomania. On 12/7 there was a promo advising triggering 4 scatters in the game would award your highest win to be matched. I accomplished this but was never awarded my coins. I reached out and submitted a ticket (***) and was advised I did not complete the 4 scatters. I sent the screenshot proving and kept getting push back.

After 2 weeks of trying to get a resolution there was no help. They kept coming up with excuses to avoid giving me what I won. This has happened NUMEROUS times to me and each time even with proof they do nothing to make it right. I am writing this in hopes it will wake someone up at this company and have them realize systems do make mistakes and it is their job to make it right. I even tried compromising and getting half of what I should have received and they declined. I hope this finds someone at the company and they do something to make these experiences better for other people in the future. Hate for others to have to go through what I have.

Desired Outcome

I would like the company to honor their promo and at least meet me half way as I indicated in my ticket submitted to them. I am tired of this happening and want them to at least show they care and try to help. They have the proof and desire they honor their side.

Their games blatently cheat and do not pay out what they promise, when confronted with the issue they play dumb and try to bribe with a coin gift
It was the cash or smash game. I chose my case at the beginning of the game. In round 2 or 3 the *** point case was picked and then she smashed it with the hammer giving it back to me. At the very end of the game when I was down to the final 2 cases it asked me if I wanted to keep my original case or trade it for the only remaining case. I knew that the *** point case was the only one left so I selected switch case. But instead of giving me the *** points case it gave me a 2. That means that if the game was correct, I would have selected the *** point case originally before the game started. But I didnt because the *** point case was selected in the 2nd or 3rd round and then smashed and given back to me. This is clearly wrong. There are only 2 reasons for this: it was an actual mistake or the game clearly cheats its customers. my apyout should have been *** x

Desired Outcome

coins

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Address: 2120 Colorado Ave STE 400, Santa Monica, California, United States, 90404-3563

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