Plesser's Appliance

Dear Revdex.com, We have received this complaint and feel that the customer must be confused as to who they have been dealing with in relation to the repair of their refrigerator. To date we only received one email from this customer on 1/*/2015 since her purchase of the unit on 2/**/14.  Our customer...

service department responded to the customer on 1/**/2015 via email.  Please refer to the first attachment included with this response.  In her email the customer indicates that the unit is having some functional issues and asks for our assistance.  In our response to the customer, we apologize she is having an issue with this custom item and advise the customer that she is still within the 1 year warranty that the brand manufacturer requires that their customers contact them directly regarding functional issues with their products, so that they may trouble shoot and/or provide repair.  All brand manufacturers directly provide these services to their customers directly. The manufacturers contract directly with authorized repair companies nationwide for the repair of their appliances.  We DO NOT provide appliance service or repair and any replacements have to be authorized by the brand manufacturer who will either provide a replacement unit to the local service company to facilitate with customer or contact us asking that we assist with an authorized replacement.  Our policies regarding defective merchandise is clearly listed on our website. In addition, the custom form the customer signed which is also attached to this complaint, provides a link to our website, so our customers can review all of our policies.  For your convenience I have included a copy of the policies listed on our website below:Dealing With Defective Merchandise All products offered by PLESSERS.COM include a full one year Manufacturer’s warranty. Please review warranty information enclosed with the product for complete warranty details and contact information. The product manufacturer is solely responsible for any and all defective merchandise claims & warranties all appliances for a minimum of 1 year.  If you receive a product that is functionally defective upon first use, please contact the service number associated with the particular manufacturer.  Any and all requests for repairs or replacements must be addressed directly with the manufacturer.  If you have any trouble obtaining services, contact our Customer Service Department immediately at ###-###-#### or e-mail us at [redacted]. Manufacturer’s warranty is invalid on any residential product installed for commercial use. All product warranties are valid within the continental United States only.    We never heard from this customer again after the initial email we responded to.  The customer was dealing with the manufacturer directly under the manufacturers 1st year warranty and must continue to work with them to resolve their issue and are confusing us the retailer with the manufacturer.  Typically, if a manufacturer is unable to resolve an issue after numerous attempts at trying to repair that same issue, the manufacturer will authorize the replacement of the unit with the customer as long as the unit is within the 1st year warranty.  The customer should have escalated this matter with them and request that they review the unit for replacement.  We suggest that though the unit is out of the 1st year warranty, that the customer contact the manufacturer if they have had numerous attempts at repair under the warranty that have failed, and that they request the manufacturer review the unit for replacement.  The customer did not purchase a full extended warranty for the unit at the time of sale, but received a "Free" 10 year major component warranty that covers the units "sealed system only".  If the issue with the unit is related to the sealed system, the customer can call Monthly Warranty at ###-###-#### and reference their contract number#[redacted] when calling. The Extended warranty company will initiate the repair with an authorized service company (manufacturer provides them with a list) and will reimburse the customer for the parts only, they will not cover any labor costs associated with the repair.  Unfortunately, we are unable to assist with this matter and request that this complaint be closed without negatively impacting our account.Sincerely,[redacted]Operations Manager

Dear Revdex.com,As it turns out we have fully resolved this issue to this customer’s satisfaction and request that the Revdex.com reach out to the customer for confirmation if necessary and ask that this complaint be listed as resolved or closed.Thank you,Liz T[redacted] | Operations ManagerPlesser’s Appliance [redacted]
[redacted]  [redacted]

Dear Revdex.com,Customer was previously dealing with Samsung regarding their dishwasher, at no time did the customer ever contact us to advise of an issue with this appliance.  We have left numerous messages each day since receiving this complaint starting on 4/**/15 but customer has not returned our...

calls.  Since the customer indicated that they want to be refunded for the dishwasher, we would be happy to pick up the dishwasher from this customer and refund them.  Please have the customer contact, [redacted] the Customer Service Supervisor at ###-###-####, so that we may resolve this matter immediately.Sincerely,[redacted]
[redacted]Plesser's Appliance

Dear Revdex.com,We have received [redacted]'s complaint.    Unfortunately the hood [redacted] is trying to return is a Custom item that took approximately 2 months to get and is not cancellable or returnable.  The issue [redacted] has had from the...

very beginning, isthat he purchased a white Viking range and wanted to get a white hood that came as one piece as he did not want any seams in the hood.  However, the only brand that comes as one piece with no seams is vent-a-hood brand BUT the problem with vent-a-hood brand is that their white unit would not exactly match the white Viking range they purchased as different brands tend to have slight variations in their colors so it is impossible to guarantee an exact match.  We explained this in detail to [redacted] and he decided to get the Viking hood so the white hood would match the white range and understood that the Viking hood did not come as a single piece and would have a seam.  Customer accepted this and signed our Custom Order Acknowledgement formfor this Custom item.  Please see attached signed document. Then shortly after receiving the item he contacted us advising that he wanted to return the hood because he didn't like the seam and the fact that it was not all in one piece.Now, [redacted] is stating that the piece was incorrectly manufactured, as they are having an issue with the dimensions of the unit, we advised [redacted] that they got what they ordered any fabrication or technical issues with the unit would have to be addressed directly with Viking by calling ###-###-#### as per our company policies listed on our website, see attached copy of our website policies pertaining to Custom Orders & Defective Products.In an effort to further assist [redacted], we offered on 11/**/14, to provide him with a free Custom Duct Cover Extension that would take approximately 10-12 weeks for the manufacturer to fabricate, to help address his dimension needs, but [redacted] refused stating he would only accept the return and refund of the hood.  At this point, we have done everything we can toassist [redacted] with his issues he has threatened us with legal action, so we are ending all further communication with [redacted] going forward and consider this matter to be closed.Sincerely,[redacted]Plesser's Appliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Dear Revdex.com,I appreciate there response to this matter, however, I have only received a voice message saying they will take care of the part but would contact me this week to resolve the issue.  As far as me not contacting Plessers after calling the warranty company and they don't like to get involved with the warranty company that is wrong.  I did call Plessers customer service immediately and talked to the same person who gave me the number to the warranty company.  She had me look up what was covered by the ten year warranty on their website and confirmed that nothing was covered by the 10 year warranty because my range does not have sealed burners.  My other question is are they still offering a 10 year warranty on this particular range that doesn't have sealed burners and therefore there is no warranty?  Why not advertise a free 50 year warranty since it won't cost any more if there is no coverage.  I would also like to know if the igniters are covered for 10 years or just this one time.  ]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com,We don’t manufacture these units they are pulled from our the area distributor for sale like any other dealer, the manufacturer’s date is not something we have any control over.   You can purchase any appliance or electronic item from any retailer and not know when it was manufactured.  Manufacturer’s warehouse, pick and sell their appliances nationwide to all retailers. They don’t produce a single model unit every year they are produced in product runs and they ship out the units they have in their warehouses first.  All appliances come with a manufacturer’s warranty for repair or replacement and since the customer was dealing with Samsung directly regarding the repair, I believe they may have been confusing their customer service with ours.  In any event, we are glad to hear that the dishwasher is installed and functioning well and will accept the customers offer in an effort to end this issue amicably.  However, we will only accept this payment totaling $206.00 in the form of a bank check made payable to: Plesser's Appliance, mailed to my attention at: [redacted].Once the bank check has been received, we will consider the matter closed.Sincerely,[redacted]

Dear Revdex.com,The customer never reviewed or inquired about our companies price match policy, she just assumed we would price match.  Once an order has been shipped in our system the order is closed and no further adjustments can be made.  Nowhere, on our website does it state that we price match.  However, we will as a one-time courtesy issue this customer the $80 refund she originally requested when the fridge she purchased model# [redacted] dropped in price from $1109.00 to $1029.00 on our website.  Credit for the $80.00 will be processed to customer's American Express card today, please allow 3-5 business days for the credit to appear on your statement.Sincerely,Liz T[redacted]Operations ManagerPlesser's Appliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
my product purchased from this store is still broke. Yes the refrigerator is 2 years old now but it was 14 months old when it started falling apart. I dont see how a company doesnt take action and stand behind thier products. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Plesser's has agreed to send me a check for $149.  They handled the matter quickly and...

professionally and I would be happy to do business with them again.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This issue is most definitely NOT resolved because Plesser's cannot be allowed to continue get away with delivering broken appliances just so they can make it the customer's and manufacturer's problem. Plesser's delivered to me a broken appliance. Period. In fact, I have no way of knowing whether that appliance was even a brand new because there was no box on it when it was delivered to my house. And was it tested? I was told that the dishwasher we purchased from them was tested before it left the warehouse - which explained the water that was inside the dishwasher.  So why not test the washing machine?  Something just doesn't smell right. I would feel different had the machine, at any time, actually worked properly. However, that has never been the case. Since the moment it was delivered it has been broken. How can an appliance dealer be allowed to deliver broken appliances and then have zero responsibility to the customer? I can't think of any other business that has that luxury. In my opinion this is potentially fraudulent activity and should not be allowed to continue.I ask that Plesser's take possession of the brand new appliance that the manufacturer will deliver and refund my money. Then I will consider this issue resolved.Thank you.Sincerely,
[redacted]

Review: During the sale on 8/**/15, Stephen R[redacted], the sales rep, pressured very strongly stating that the sale price for a bundle of three large appliances I chose was exceptionally low and would end, literally, next day. I was promised a price reduction for purchasing the bundle and was surprised to get only $100 markdown on $5200 order, since most competitors promise $200 to $300 reduction. I asked to speak with a manager trying to negotiate a better deal but Mr. R[redacted] refused to transfer the call to his manager. However, he confirmed that the company had a policy of matching a lower price, providing no details. In the morning of 8/**/15, prior to the scheduled delivery, I spoke with Mr. R[redacted] regarding the order and he did not mention that there was a new price on one of the items in my order: the range was now priced $80 lower. I attempted talking to him about matching the price, as well as to his managers and the companys customer service department, which took a lot of effort since my calls were not answered and messages were not returned. I was told that the company does not match their own prices even though their price went down before the delivery, the policy of which I was never advised. I believe Mr. R[redacted] and the company were misguiding promising the best price possible. It is wrong to misrepresent the information about you sales and refuse to match your own price, as customary, only five days after such a large order was placed, paid in full and not yet delivered.Desired Settlement: Id like to be compensated in the amount of $80, the company's price difference between 8/**/15 and 8/**/15.

Business

Response:

Dear Revdex.com,The customer never reviewed or inquired about our companies price match policy, she just assumed we would price match. Once an order has been shipped in our system the order is closed and no further adjustments can be made. Nowhere, on our website does it state that we price match. However, we will as a one-time courtesy issue this customer the $80 refund she originally requested when the fridge she purchased model# LRG3085ST dropped in price from $1109.00 to $1029.00, but the customer must agree to remove this claim in its entirety, we do not want the claim listed as resolved and closed out we want the claim completely removed by the customer and the Revdex.com.Please advise once this claim has been removed.Sincerely,Liz T[redacted]Operations ManagerPlesser's Appliance

Business

Response:

Dear Revdex.com,The customer never reviewed or inquired about our companies price match policy, she just assumed we would price match. Once an order has been shipped in our system the order is closed and no further adjustments can be made. Nowhere, on our website does it state that we price match. However, we will as a one-time courtesy issue this customer the $80 refund she originally requested when the fridge she purchased model# [redacted] dropped in price from $1109.00 to $1029.00 on our website. Credit for the $80.00 will be processed to customer's American Express card today, please allow 3-5 business days for the credit to appear on your statement.Sincerely,Liz T[redacted]Operations ManagerPlesser's Appliance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Ordered a dishwasher on 12/**/15, was told it would take 2 to 3 weeks to arrive. It is now 1/**/16, no dishwasher. [redacted] (the awful delivery service contracted by Plesser's to deliver the dishwasher) indicates on their website the dishwasher was picked up on 1/**/16. I contacted [redacted] on 1/**/16 and was told the delivery would be scheduled within 3 to 4 days. 3 to 4 days has come and gone, and [redacted] has since refused to provide a status update or an ETA, stating the delivery is in transit and the "paperwork hasn't come through".
I've contacted Plesser's twice this week to obtain an ETA or status update on the shipment. During the phone call, Plesser's customer service forwarded me to "expediting" who took my name and number indicating they will call or email me back with a status update, no response. Today I emailed the Plesser's salesperson, Stephen R[redacted], who forwarded my email to [redacted]. I don't have high expectations. Save yourself the round-robin of [redacted] poor customer service at Plesser's and [redacted]/Trucking and shop elsewhere or locally.

Review: I ordered a range and dishwasher from Plessers on 02/**/2014. Because of the color it was considered a custom order and Plessors advised it would be a six week wait time. The items arrived a few weeks later than promised (approx. 8 weeks) however the dishwasher arrived without a front panel. It has now been four months since we ordered these items and we still have no front panel for our dishwasher which means we can not use it. I have contacted Plessers regularly for an answer to which they reply they are "working with [redacted] to get this item"Desired Settlement: I want a definitive and expedited ship date on the dishwasher panel. If Plessers cannot give me this information I would then like an immediate refund of the dishwasher value of $800.

Business

Response:

Dear Revdex.com,

[redacted] purchased a [redacted] dishwasher model#FDW100 and a separate door panel model#PDDP242WH, the door panels come in different colors so they are purchased separately. The dishwasher was delivered and received by the customer. The issue is that [redacted] is having production issues with their color appliances. White is considered a custom color, with long lead times. So the door panel has been on back order. Our order confirmations state that the lead time is an Estimate Only that is subject to change according to manufacturers production timeframes. [redacted] keeps changing the date on when the panel will be ready. Customer was previously offered the option of switching to a stainless steel panel but refused and wanted to wait for the white panel. I have spoken to the customer today and provided him with 2 options, I have attached a copy of my email to the customer for your records.

We have offered due to the long wait to send them a stainless panel at no additional cost to the customer and issue them a refund for the white panel OR We can pick up the dishwasher, cancel the door panel and issue a full refund for both items. Customer indicated he wanted this sent via email and that he would discuss with his wife and let me know.

We have done nothing wrong, the customer insisted on waiting for the White door panel and we have been following up on this issue since the dishwasher was delivered. Once we have received a response from the customer to my email of today, we will proceed with the option of their choice for final resolution.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am not certain what the attached document Plessers supplied as their response is. This is the first time I have seen that document. That document did not exist when our order was placed on 02/**/2014. The cost to order the custom panel itself is $240 however without a panel included with the dishwasher I received there is no value in the dishwasher itself at this time. There is not even a handle to open the door. The cost of the dishwasher itself is $799. The total replacement cost to me would be a sum of $1,039. Please see the attached sales document showing the dishwasher AND door panel at a combined cost of $1,039.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: purchased extended 5 year warranty for 5 appliances. Was told when purchased that warranty took effect after manufacture warranty expired (Which was 1 year) was told it was a total of 6 year warranty. Have letter from company that states (word for word on letter) Repair master coverage will be set to kick in as soon as your manufactures warranty expires. which led me to believe the 5 year warranty started than. I believe the letter is misleading and was told they do not use that language any more. When attempting to make a claim was told it expired. Plessers stated it would contact repair company to see if could get covered was told they could not and nothing they can do.Desired Settlement: Repair the 1 item and change extended warranty policy

Business

Response:

Our customer service representative took the customer’s initial call into our offices on 1/*/14. Customer stated that he had been verbally advised at the time of his purchase, in 2008, that the 5 year extended service contract he purchased along with his appliances, added 5 years on top of the standard 1 year provided by manufacturer’s warranties. The fact is that, the first year of the contract runs concurrent with the manufacturer’s period, but adds benefits which the manufacturer’s warranties do not cover, such as food loss reimbursement and power surge protection within the first year. During the first year of coverage, the manufacturer is still responsible for any functional problems with the units, but the extended contract adds some additional perks. The actual labor and parts coverage under the extended plan, does kick in after the first year expires. The 5 year contract does today, and always has, worked in this way. We no longer send out the letters which the customer is referring to, not because they are inaccurate, but because we have now streamlined the registration process and the warranty administrator sends all contract documentation directly to the consumers themselves.

The customer’s complaint was that his range required service, and he thought he had another 6 months to renew the service plan, but was only now learning that the service had expired 6 months prior. Our CS representative contacted the extended warranty company requesting if they could, as a courtesy, sell the customer extensions on his contract. We do not sell these extensions because we are only allowed by the warranty company to sell there warranties at a maximum of 8 months after the original purchase date of the appliance. On January [redacted], a representative from the warranty company responded that they did in fact make 2 phone calls to the customer in May of 2013, advising of the extended plan’s expiration, and offering the additional years of coverage to the customer directly. As per their records, they called the customer on 5/*/13 and the answer was listed as “undecided,” then again on 5/**/13, with a response of “not interested.”

When advised of this new information, the customer admitted to our CS rep that he was aware of those calls, and acknowledged that the warranty contract does in fact explain the details of the way the time frames run, which is that they expire 5 years from the date of purchase. So it would appear that the customer has now decided to renew, due to a new service need on his range. Unfortunately, despite our efforts in earnest to request that the warranty company extend the service coverage, they will not do so under their contract policies and records of communication with the customer directly. Customer is requesting our company cover the costs of his service based on a statement allegedly given to him verbally 6 years ago. Unfortunately, we are unable to change the contract terms for the warranty company, and the customer was in possession of contract documents which explained precisely what the terms are, as well as being contacted directly on two occasions by that company to renew. Additionally, the consumer states in his complaint that the cost was $3,750, which is also incorrect, in fact this amount is the cost of the range that he needs service on, and not the cost of the warranty which is the subject of this dispute.

Unfortunately, we are unable to locate the records for this particular purchase in our system due to the age of the order, but the cost of a single 5 year service plan for this range would currently be $299.99, less if purchased as part of a kitchen package plan.

We ask that you close this complaint and find in our favor.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I am no longer looking for any type of compensation from the business. Everything they stated in that letter is honest and true except for the fact that they changed the policy on how they sell the warranty to the consumer. The procedure was obviously changed due to improper wording on the warranty letter (which I still have for review if needed) and was misleading to the consumer. The actual booklet explaining the warranty from the warranty company comes months after the purchase. You may close this complaint however you feel is appropriate, just wanted it to be public record for other consumers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Viking Microwave Drawer – product defective and failure.

History: In June 2012 we remodeled our kitchen and purchased all new kitchen appliances from Plessers Appliances in [redacted]. The Viking microwave drawer stopped operating ,in beginning of November, 2013 and to date, still not no parts for the repair.

Problem: Defective Microwave Drawer - 3 parts needed and not available: mag tube, diode, and transformer are not working - defective.

Warranty: Plessers offered a five year extended warranty which we purchased from MONTHLY WARRANTY, Contract #[redacted] on 6/*/2012.

After many calls and follow up to all parties , i.e., Plessers, Monthly Warranty, Island Wide Appliance Service, the Viking Customer Care Center, the [redacted] authorized parts distributor, I am truly disappointed. This is a $1300 microwave drawer appliance that is fairly new and still under warranty.

I spoke with Plessers on the product and their Warranty sold to me, the Distributor for the Parts, and the Authorized Service Repair people who diagnosed the problem.

Perhaps there is much out of everyone’s control, but if you pay for an extended 5 year warranty, and then parts are delayed or not available, what is the benefit to the consumer ? There seems to be a disconnect in what is advertised and what is provided, this includes the quality of the product from VIKING.

Plessers; Island Wide Appliance Service; and [redacted] Authorized Distributor – I have been patient since beginning of November 2013 from when I scheduled the diagnostic service call; I have also spoken to distributor of parts, and now I am no longer willing to wait – today is January *,2014 and no indication of when this is to be resolved. Please replace my microwave drawer.Desired Settlement: Please assist me with getting this resolved quickly-- use some influence, you sell the VIKING products; if you can, consider providing a replacement of Viking Microwave Drawer - Model: [redacted] -

Thank you.

Business

Response:

Hello Revdex.com,

There was confusion with the customer as to what warranty he needed to utilize to obtain service on his Microwave drawer. Customer has a manufacturer's warranty on the unit for 3 years. Service on the unit was completed by the manufacturers authorized servicer and both customer and servicer has confirmed that the unit is working fine. Customer indicated that they would contact you to drop this complaint.

All appliance service is handled by the manufacturers authorized servicers. These servicers work for and are paid by the manufacturers all we can do is try to help things move along as best we can. Many manufacturers do not want to deal with us and want to deal with the customers directly.

We are glad that this issue was resolved to the customers satisfaction and request that this complaint be closed in our favor.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I do not find their customer service satisfactory, but to put closure to this, lets just say "resolved". Thank you.

Sincerely,

Review: I purchased a dishwasher from Plessers a few months ago. At the time of purchase I was forced to pay $149 for "Gold Glove" delivery which I neither wanted or needed. However, it was supposed to be free after rebate. After delivery was made, I waited a couple of weeks and did not receive any information about the rebate. I called Plessers and was sent a form for a $75 rebate. I returned the form along with a note that the rebate was supposed to be $149. I got no response and never received anything. I was preparing to file this complaint when I got a call from Plessers wanting to sell me a warranty. I told the person my issue and that I would like to be contacted. Once again, no response.Desired Settlement: I would like my $149 as promised when I made the purchase. My order number is [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Plesser's has agreed to send me a check for $149. They handled the matter quickly and professionally and I would be happy to do business with them again.

Sincerely,

Review: We placed an order on the Samsung Fridge October * thru a Plessers rep. [redacted]. He told us that it will take 2-3 weeks for us to receive the fridge.

Today it's almost a month, their shipping said that they will be calling me Wednesday for the delivery.

I don't understand their poor logistics.

I remember when I placed the order October *, after a week I called up they said that they just placed the order.. What? it took them 7 business days just to place the order from their supplier?

We have been out of fridge for a month now and we wasted a lot of food. Their ordering and shipping system is flawed at its best.Desired Settlement: Because of the delay in shipping which has caused us stress and money, I desire a billing adjustment of atleast 20%. I think that is very reasonable to appease a customer who was given false information.

Business

Response:

Dear Revdex.com,

We apologize that we could not meet the customers expectations. However, the customers order was placed on 10/*/14 & processed within our standard processing timeframe of 2-3 weeks, we do not advise that customers will receive any products by a certain date or that they will receive delivery in 2-3 weeks as this is not something that is within our control to promise. We can only state when the items will ship from our facility, the transit time once picked up with the national shipper varies as it is going cross country and they are a separate entity with their own logistics time tables, which is why we advise that customer will be contacted by them directly when their product is in their area for them to schedule for delivery.

See attached Order acknowledgement which clearly states:

Please note that most orders ship out of our NY warehouse within 2-3 weeks. Transit times will vary based on your specific location.

In addition, see the Notification of shipment also states:

You will then receive a call from [redacted] to schedule delivery in the following days. Due to the nature of third party deliveries we cannot accept responsibility for issues related to transit times or scheduling.

The customer signed for and accepted delivery on 10[redacted] with AM Home Delivery, see attached Proof of Delivery. Unfortunately, we are unable to provide customer with additional compensation at this time.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted].