Plesser's Appliance

After looking at Plesser's Web site we saw an dishwasher made by Meile that we liked. The web site clearly states free shipping. I went to plesser's on 1/*/2016 to buy this product but when salesman brought it up on computer it showed $9* for shipping when I questioned it they said " [redacted] " this is false advertising on Plesser's part

Review: PURCHASE A WEBER BBQ JUNE [redacted] / DELIVERED ASSEMBLE / WAS TO USE IT THE FIRST TIME JULY [redacted] FOR A PARTY / [redacted] DEFECTIVE

CALLED STORE SAT JULY [redacted] COULD NOT HELP ME/ TOLD ME NOT TO TURN IT ON SENT ME OVER TO THERE CS

NO ONE AVAILABLE TILL MONDAY

kept calling asking for a manger or owner / no one available thye kep telling me

CALLED BACK STORE SAID WE CAN NOT HELP YOU TILL MONDAY/ BUT THEY HAVE PEOPLE DELIVERING SATetc

mention I had a party need it exchanged or repaired by Sunday

No call backs till Monday

They sent a truck with 3 guys Monday afternoon to look at it / had no parts with them to repair

CAll there very rude cs rep SAID WE HAVE TO ORDER A PART

The repair driver said we have a part in our warehouse will bring it back Monday later hy they do not have parts with them amazed me

Ruin my tth weekend as is

Called Tuesday AM asking for a manger or owner

Sales Rep hung up on me.

Went to store to speak to a manger for a refund

Very rude once again

demanded a refund

Said he could not till he gets it back/ told me to bring it back I said can not.

Walked out of store

Called there CS in corporate

she said they are picking it up

I said for them not to just take the item they have to signed a paper stating picking up in same condition when delivered

She said they will not sign anything

I said then I can not return it unless I have them signing picking up unit

Very rude once again

Asked to speak to her manager or the pwner

once again the owner was never available

Or manager said why do you need a sign paper.

I sauid I knwo the laws and you can say you never got the item back or you did and it was distroyed

She finally agreed to having them signed a paper when I said ok I will leave it in the street

Very bad experience buying a BBQ

Very poor CS

Very bad attitude across the board

Should have stuck with [redacted] the professional co.

Checked further with thos co and have a long list of complaints

Will never deal with them again

and telling to world not to deal with them

never showed upDesired Settlement: PLEASE KEEP THIS FOR YOUR RECORDS

Business

Response:

Dear Revdex.com,

Customer's order was delivered on 6/**, he contacted us on 7/* at 6pm and left a voicemail that a knob was loose. Due to the holiday our company was closed on 7/* and our customer service department is open Monday - Friday only. When our customer service department received the message on the Monday 7/*, we immediately contacted the customer and set up to send out our guy to make the necessary adjustments to the one knob, but he found on 7/*, that the knob would need to be replaced. Since we are not the manufacturer and do not deal in appliance parts the customer was advised that the part would have to be ordered, then we could arrange to have our delivery guy come back to install it at no cost to them, since Weber does not provide service they deal with their customers direct and talk them through any technical issues and repairs.

We are really sorry for all the inconveniences the customer has experienced and had we been contacted a week ago, we would have made sure the knob was replaced in time for the customers event, but it is not our fault that the customer waited till the [redacted] of July holiday which is a major holiday weekend, 14 days after receiving the unit to contact us and expect immediate results.

The customer has already been to our store over the weekend causing a scene even after they advised him that we would take the unit back and issue him a full refund as he requested. I understand and can sympathize about the issues this caused him during his event but the customer has been extremely difficult to deal with even after he was advise we would refund him. I spoke to both the customer and his wife yesterday told them that the pick up would occur sometime around 4pm yesterday and once pick up was completed he would be refunded.

I have attached the refund we have processed for this customer today for your records. We hope that you will close this complaint as a resolved matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The facts are incorrect. I called Sat spoke to a salesman/ requested a manager or the owner. sent me to a voice mail / instead to there CS. Not the manager or owner No one there at CS Called back explained the situation said he could not help me. I did purchase the BBQ 2 weeks earlier had them setup and deliver for free. Did not have the opportunity ti use it till the [redacted] of July. The unit should have been checked before being dumped in my yard. When Monday came the CS rep was extremely rude and really to be honest did not give a crap. The drivers did show up Monday afternoon with no parts what so ever and said it was just the knob but you still can not turn the BBQ on. Will come back the next day. When I called the rude CS rep she said we have to order a knob. I said you a BBQ sitting in your store you can not take one from one of them she said no we do not have parts. Again I asked for a manager and or there owner but they do not give a crap about there customers. I went down to the store asked for the manager in person. The [redacted] was sitting on the phone talking to a customer After waiting 10 minutes listening to him make excuses to another customer he got off the phone and I told him what was goig on and I want a refund, he said no problem but I need the grill back. No Apologize, nothing. When I went home I called the rude CS rep I said I want to make sure you are picking up the BBQ she we will/ I said I need them to sign for it / the Rude cs rep said they will not sign anything. Will I said then legally you can not take the BBQ because you can say you never got it and there goes my refund. I asked again to sleak to the owner but once again he is never there some other manager got on the phone and said what is the problem I explain your drivers have to sign for the BBQ or I will not give it to them. she said fine after I said that is the way it is.

She called said and said the drivers will be picking up the unit bt 4 pm and will sign for it / I spoke the drivers.

As this it situation continues over a BBQ, Sure enough the drivers never show up before 4 I had to run out.

Sure enough when I was getting home there was the truck at 5 30 in front of my house. They already loaded the unit on were were going to leave . I said you were suppose to sign paper work and legally are are not allow to go on someone;s property and remove anything. He said no one told him that he had to get a sig. It was like dealing with dumb and dumber I run 2 company and I am a A+ MEMBER OF THE Revdex.com.

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Business

Response:

Dear Revdex.com,

The unit has been returned and the customer refunded as requested. Please close this matter as a resolved issue.

Thank you,

Review: On September ** I bought a cooktop from Plessers for $2140. I received acknowledgement of the order where it states shipment within 3 weeks. I have received nothing since then, and no delivery. I have tried to contact their Customer Service department, but it is not possible to get them one the phone. The phone rings, you press 6, you get the "all agents busy" recording, then music, then another recording to leave a message (which I have) then it hangs upDesired Settlement: Deliver of order.

Business

Response:

Dear Revdex.com,

The customer was sent an Order Acknowledgement on 9/**/14 which states the following:

Every effort is made to expedite your

order and to ship it out as soon as possible. Please note that most orders

ship out of our NY warehouse within 2-3 weeks. Transit times will vary based on

your specific location.

This is the only email

that you will receive from us regarding order status. When your order ships

you will receive an email confirming shipment and containing tracking

information. When your order is received in your local area you will receive a

call to arrange for delivery.

The customer emailed us on 10/** inquiring about his order and was advised promptly on 10/** that we were checking on the status of his order with the manufacturer as the unit is being built to order by BlueStar. A little less than 2 hours later our [redacted] emailed the customer that "BlueStar has advised that they are looking to ship this to us early the week of 10/**. As soon as the item docks in our warehouse we will ship it to you ASAP. I will notify you once the item docks and the shipping date is set."

Customers response was: "Thank you [redacted]. We are anxiously expecting the item. Regards, [redacted]"

We again responded with: "Very glad to be of assistance – as soon as we receive this item we will ship it. I’ll be providing the

ship date once the item docks. Thank you and have a wonderful afternoon."

Please refer to the attached email chain. Customer simply requested status which we provided in a timely manner, he never appeared to be upset about anything. We do not promise any products on or by specific dates. Customer ordered the unit via our website and we have been very communicative and have stated as above and within our Order Acknowledgement attached in the email chain, exactly what the customer should expect, so that there were no miscommunications.

We ask that you close this complaint in our favor, since customers complaint has no merit and that the customer contact us directly via email advising if he wants to continue with the order or not.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Plesser's gave us a damaged dishwasher. When I contacted them to advise of the problem, they said it had to go through Samsung warranty. Samsung refused stating the product was manufactured nearly 2 years ago, etc. When I contacted Plesser's to go under our 10 year warranty we got through Plesser's they told me I do not have a warranty with them, even though I have an email confirmation which shows below:

Contract Reference: [redacted]

Product: Dishwasher

Manufacturer: Samsung

Model: DW80F800UWS

Purchase Date: Dec-**-2014

Retail Price Paid: $509.99

Plan Purchased: Major Component -Part Only- 10 Years

Plan Price: $0.00

Plan Purchase Date: Dec-**-2014

Regardless, I disputed the charge on March *, 2014 with my credit card company. All of a sudden on April [redacted], the merchant illegally/fraudulently charged my credit card another $509.99 the amount we originally disputed without contacting me or having my authorization. My credit card company tried to contact them regarding this charge but they were unresponsive. They now have put a stop charge all together from this merchant due to the fraudulent activity.Desired Settlement: Cancel the charge on my account on 4/*/15 since they did not have authorization and fraudulently submitted a charge I did not make.

Business

Response:

Dear Revdex.com,Customer was previously dealing with Samsung regarding their dishwasher, at no time did the customer ever contact us to advise of an issue with this appliance. We have left numerous messages each day since receiving this complaint starting on 4/**/15 but customer has not returned our calls. Since the customer indicated that they want to be refunded for the dishwasher, we would be happy to pick up the dishwasher from this customer and refund them. Please have the customer contact, [redacted] the Customer Service Supervisor at ###-###-####, so that we may resolve this matter immediately.Sincerely,[redacted]

[redacted]Plesser's Appliance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello,Unfortunately this is untrue. We contacted Pressers on two occasions regarding the warranty and was told they would not help us. Now, they are willing to give a refund all of a sudden? Furthermore, this complaint is about the fraudulent credit card charged on 4/*/15 without authorization. I do not want to speak with them, I want me credit card refunded the 4/*/15 charge in the amount of $509.95.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,We don’t manufacture these units they are pulled from our the area distributor for sale like any other dealer, the manufacturer’s date is not something we have any control over. You can purchase any appliance or electronic item from any retailer and not know when it was manufactured. Manufacturer’s warehouse, pick and sell their appliances nationwide to all retailers. They don’t produce a single model unit every year they are produced in product runs and they ship out the units they have in their warehouses first. All appliances come with a manufacturer’s warranty for repair or replacement and since the customer was dealing with Samsung directly regarding the repair, I believe they may have been confusing their customer service with ours. In any event, we are glad to hear that the dishwasher is installed and functioning well and will accept the customers offer in an effort to end this issue amicably. However, we will only accept this payment totaling $206.00 in the form of a bank check made payable to: Plesser's Appliance, mailed to my attention at: [redacted].Once the bank check has been received, we will consider the matter closed.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: kitchenaid refrigerator consistenly freezes my food located in the fridge partDesired Settlement: Exchange. I have spent extra money on a service contract, had the same problem twice resulting in loosing hundreds of dollars in food.

Business

Response:

Dear Revdex.com,[redacted] purchased her unit in May of 2012, her unit is 2 years old, she purchased an extended warranty for the item directly with Kitchen-aid. We do not manufacture these appliances and cannot provide service on them, we are a dealer only, since most manufacturers do not sell directly to the public, consumers purchase their products through an authorized dealer. In order for us to maintain our authorized dealer status we must adhere to the manufacturers product policies since they are the ones the make these products. Any and all service on an appliance is authorized by the manufacturer utilizing someone from their list of authorized servicers. These third party service companies are factory trained and reimbursed by either the manufacturer or extended warranty company for their services. Only the manufacturer or the extended warranty company can authorize the replacement of a unit of this age. Appliances will from time to time fail this is why they come with a manufacturers warranty and why extended warranties are sold for appliances and electronics. Customers issue is with the extended warranty and the terms and conditions of the contract she purchased from Kitchen-aid, most extended warranties are for the repair of the appliance, the customer would have to review the terms and conditions of her contract because I believe most warranty companies will ultimately replace a unit if it has had documented numerous repairs for the exact same issue if they are unable to fix but the customer would need to escalate this with a supervisor or management within the extended warranty company.Unfortunately, as much as we would like to assist our hands are tied, there is nothing that we can do to assist the customer with getting Kitchen-aid or the extended warranty company to act outside of the terms and conditions of the their contract. Again, we advise that the customer review the terms of her extended warranty contract and continue to routinely contact both the manufacturer and extended warranty company if she is looking to get the unit replaced at this late date, as we cannot assist her with this matter.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

my product purchased from this store is still broke. Yes the refrigerator is 2 years old now but it was 14 months old when it started falling apart. I dont see how a company doesnt take action and stand behind thier products.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered bluestar cook top from plessers.com on May **,2013, order number [redacted] (not back order). I was told it can be delivered in two week when I ordered it but one week after my order, I was told they can't make it. Since I need to go for a 2 month trip oversea, I told them put the shipment on hold, they agreed. I left on June [redacted] and before I returned, on July ** I emailed them requesting start of delivery. Since then I called/emailed the pretty much every tweek and they keep telling me it will be shipped. It is Sept.** today and I have been living without cook top for almost two months and they still can't tell me when they will ship my order. It's not only frustrating, it also puts lots of burden to us as we have to spent a lot more time and money eating outside every meal.Desired Settlement: I want my order delivered ASAP and I want their apology.

Business

Response:

Dear Revdex.com,

We have received the above customer's complaint regarding the delay with their BlueStar, cooktop order. Unfortunately, the delay is with the manufacturer they build most of their units to order. The customer placed his order on 5/**/13, then asked us to hold the order since he would be out of the country for 2 months from June [redacted], we still maintained the order with BlueStar but the item still did not become available. Bluestar ships their products directly to the customer from their warehouses and they have advised that production for this model unit should be wrapping up next week but we have not been given a firm shipping date. Customer has been advised of all of this today.

We have apologized for this delay and advised the customer that he can either choose to cancel his order for a full refund or he can continue to wait for the order based on this new information and knowing that we cannot provide an exact date for delivery. Customer has advised that he is aware that the delay is with the BlueStar directly and not Plesser's and has indicated that he wants to check around to see if any other retailer has the unit in stock. We advised the customer that if he removes this Revdex.com complaint and decides to continue with the order, we would provide him with a $100 allowance for this inconvenience. The customer advised if he is able to locate the unit through another source he will cancel the order he has with us, otherwise he will keep the order, drop his complaint and accept the allowance offered above.

We have advised customer that if he plans on cancelling the order he needs to advise us as quickly as possible based on the information provided above...We hope the Revdex.com will find in our favor and close this complaint in our favor.

Sincerely,

Plesser's Appliance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We ordered and paid for the Viking appliance package from you on February [redacted] 2014 and was never told of the issues with dealing with Viking.

We have emails stating that the hood would color match, we dropped off a template and ceiling height and almost 7 weeks later were told color was not guaranteed and Viking wouldn't release color.

So you went back to Viking and had them manufacture the hood. Never telling us it came in pieces, not a one piece hood and to make things worse it came wrong ( either ordered wrong or manufactured wrong) don't know how it was ordered.

When hood was received in early July and it was wrong and Plesser's advised that it was no big deal you could get those pieces in 2 weeks. I received the pieces on 8/** and again they don't work.

This entire experience has been horrible for both me and my client and it has been going on nearly 9 months. The homeowner can not be done with the renovation and I can't close out this project until this is resolved. As of today it seems like it's going to be another 6 month process!

Someone from Plessers and/or Viking should come to site and figure out how to resolve this.

It is my opinion, if Viking can't manufacture the hood/chimney correctly then the homeowner should be re funded the cost of the hood/chimney and we will get a hood elsewhere.

It has been extremely costly to me, between labor to try and install hood and chimney on several occasions and extreme amount of time on phone trying to get this taken care.

All this final construction is being done on a home that is now final painted, furnished.

I haven’t heard back from Plessers regarding the hood. I sent them an email on 10/** requesting a refund. On 10/** I followed up again and plessers responded on Friday, 10/** that they were waiting for their Viking rep to come in on Monday. It is now Thursday, November [redacted] and it’s another three weeks added (from my previous email looking for a refund) on to this nightmare. As of today 11/[redacted] I haven't received a call back.Desired Settlement: We would like a full refund for the cost of the Viking Chimney

Business

Response:

Dear Revdex.com,We have received [redacted]'s complaint. Unfortunately the hood [redacted] is trying to return is a Custom item that took approximately 2 months to get and is not cancellable or returnable. The issue [redacted] has had from the very beginning, isthat he purchased a white Viking range and wanted to get a white hood that came as one piece as he did not want any seams in the hood. However, the only brand that comes as one piece with no seams is vent-a-hood brand BUT the problem with vent-a-hood brand is that their white unit would not exactly match the white Viking range they purchased as different brands tend to have slight variations in their colors so it is impossible to guarantee an exact match. We explained this in detail to [redacted] and he decided to get the Viking hood so the white hood would match the white range and understood that the Viking hood did not come as a single piece and would have a seam. Customer accepted this and signed our Custom Order Acknowledgement formfor this Custom item. Please see attached signed document. Then shortly after receiving the item he contacted us advising that he wanted to return the hood because he didn't like the seam and the fact that it was not all in one piece.Now, [redacted] is stating that the piece was incorrectly manufactured, as they are having an issue with the dimensions of the unit, we advised [redacted] that they got what they ordered any fabrication or technical issues with the unit would have to be addressed directly with Viking by calling ###-###-#### as per our company policies listed on our website, see attached copy of our website policies pertaining to Custom Orders & Defective Products.In an effort to further assist [redacted], we offered on 11/**/14, to provide him with a free Custom Duct Cover Extension that would take approximately 10-12 weeks for the manufacturer to fabricate, to help address his dimension needs, but [redacted] refused stating he would only accept the return and refund of the hood. At this point, we have done everything we can toassist [redacted] with his issues he has threatened us with legal action, so we are ending all further communication with [redacted] going forward and consider this matter to be closed.Sincerely,[redacted]Plesser's Appliance

Review: ordered 20k worth of appliances. They lied about delivery date. Then delivered to a location 3 hours from my house. Already being late with delivery they then compunded it by telling me it will be an additional 2-3 weeks. I was forced to send my own people to pick up what they were suppossed to deliver. They did agree to pay for it. When my men got there they found that one of the appliances was damaged and refused delivery.Desired Settlement: I want a credit for the damaged appliance. I want the 1k abatement they promised me but have not paid, I want an additional credit for the increased price I had to pay for the re order from another company since they could not re order and re deliver on time. I also want reimbursement of additonal expense for new pick up and delivery.

Business

Response:

Hello Revdex.com,

We have received your above complaint regarding [redacted]'s order with us. I will respond briefly, by saying that we have not spoken to [redacted] since his order was shipped. We have been dealing with the attorney he keeps on retainer. We have on 6/**/13 refunded the customer $9849.00 for the Viking range that the customers representative refused due to damage with the shipper. This is the only issue that I have been authorized to address at this time, any further communication regarding any additional issues or credits will be addressed by our respective attorney's.

We consider this matter to be resolved as best as it can be, given the fact that the attorneys for both sides are now involved in handling for final resolution.

Thank you,

Operation's Manager

Plesser's Appliance

Business

Response:

Dear Revdex.com,

I have attached a copy of the credit for $9,849.00, processed on 6/**/13 to the customer's Mastercard we have on file as requested. Customer can also contact their credit card company to verify the transaction. Once the customer's order shipped we were advised by the customers office to deal with his attorney going forward, this was the customers request not ours.

Again, we ask that the Revdex.com close this matter and find on our behalf as the matter will be handled for final resolution between our respective attorney's.

Thank you,

Operations Manager

Plesser's Appliance

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] not true we have left messages on a daily basis to settle this and are calls are not answered. Also checked with our attorney his calls not being answered. If you would like to settle contact [redacted]. We are not satisifed with the companies response and they have made no effort to make us whole.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I found Plessers after a [redacted] search for the lowest price on a particular range we've been interested in purchasing. We've been watching sales at other retailers for the past three months. Plessers had by far the lowest price, plus no tax, free shipping, and a free 10 year warranty! Way better deal all around! Though nervous about making such a purchase online, we decided to go for it. Couldn't be happier! Placed our order last week and received confirmation of order. Had a question about whether something was included with the stove, so emailed Plessers. With in the hour, received both a call and email from them answering my question. Great customer service in my opinion. A few days later we were notified it shipped and received tracking information. Yesterday (8 days after we placed the order) we received our stove! We weren't expecting it until next week, so that was awesome. Everything went smoothly, and we are very pleased. Will recommend them to family and friends and will be a return customer! Great job Plessers and thank you!

Review: Plessers sold me a defective $2000 Fisher & Paykel fridge - that does not work at all. they shipped it without refriigerant and all of food has been ruined and i've now been without a fridge for 2 weeks. the [redacted] threatened me and my assistant saying that if I don't take down the accurate reviews they won't send a new fridge. I recorded the calls.Desired Settlement: want a replacement immediately and a significant discount for the $500 in ruined food that had to be thrown out.

Business

Response:

Dear Revdex.com,

We were very sorry to hear that this customer had issues with the refrigerator that they purchased on 6/*/14, customer contacted us on 6/**/14 indicating that the unit was not working properly. We contacted the manufacturer on their behalf as all appliances are covered under the manufacturer's warranty for repair or replacement as listed on our website, see below paragraph pertaining to defective merchandise.

(Dealing With Defective Merchandise:

All products offered by PLESSERS.COM include a full one year Manufacturer’s warranty. Please review warranty information enclosed with the product for complete warranty details and contact information. The product manufacturer is solely responsible for any and all defective merchandise claims & warranties all appliances for a minimum of 1 year. If you receive a product that is functionally defective upon first use, please contact the service number associated with the particular manufacturer. Any and all requests for repairs or replacements must be addressed directly with the manufacturer. If you have any trouble obtaining services, contact our Customer Service Department immediately at ###-###-#### or e-mail us at [redacted]. Manufacturer’s warranty is invalid on any residential product installed for commercial use. All product warranties are valid within the continental United States only.)

We do not make the products, they come sealed and packaged directly from the manufacturer for shipment and we can not offer repair services, so we have no way of knowing if a unit is missing Freon, is defective or anything else until the customer is using the unit and issues become apparent and contacts the manufacturer or us. Only the manufacturer can authorize repair with their authorized technicians OR replacement if found to be defective or un-repairable. Once the customer contacted us, we on the customers behalf forwarded all service documents to our rep and requested that they assist in escalating this issue with the manufacturer for review of the unit for replacement and followed up until the manufacturer issued the customer the necessary authorization. The manufacturer typically replaces appliances utilizing the local servicer and their own stock when they have authorized a replacement.

However, since the customer has already been inconvenienced and the manufacturer did not want the customer to have to wait a long period of time for a replacement fridge to become available in their stock, they asked us if we could provide the customer with a replacement unit. We agreed to assist them to resolve this matter quickly for the customer and requested that our distributor ship us one as quickly as possible. The unit arrived to us yesterday evening and was shipped out this morning, customer should be receiving a Notification of Shipment email from us by the end of business today once the order is closed out in our system.

We previously requested that the customer remove their negative reviews in light of the above information, but in no way indicated that we would hold their replacement unit hostage, it was merely a request and we continued to assist throughout the process. As for the compensation the customer is requesting for the loss of their food, unfortunately, very few manufacturer's accommodate these monetary requests for food loss, so I doubt if the manufacturer will honor this request. However, Plesser's as a one time courtesy will provide the customer with maximum allowance of $200 to assist the customer with the costs they incurred as a result of this defective unit.

We hope the Revdex.com will find that this issue has been resolved to the best of our ability given that we are not the manufacturer. The customer is free to pursue any additional compensation directly with the manufacturer if they'd like. We look forward to the customers response and hope that the new unit being provided meets their needs better than the last.

Sincerely,

Business

Response:

The new replacement fridge has been delivered to the customer on 7/**/14, per the shipper tracking site for AM Home Delivery (see below), yet the customer continues to bash us on ever site available, since our help with this exchange is not appreciated, going forward we will no longer assist this customer. The manufacturer has agreed after a lot of work on the part of our customer service team to directly provide the customer with a maximum $150 food spoilage allowance, he only needs to return their call, [redacted] the [redacted] representative has left messages for [redacted] to call them back, so he can issue the allowance.

So at this time we are rescinding the $200 allowance we previously offered for this customers food spoilage and inconvenience, since the manufacturer is handling the issue directly with the customer. We will cease any further communications with this [redacted], as he may contact the manufacturer directly regarding any future issues regarding the new appliance he has received. We have assisted to the best of our ability and consider this matter to be closed.

Pronumber: [redacted] Ship Date: 07/**/14

Bill of Lading #: [redacted]

Ship From: [redacted] Deliver To: [redacted]

Pieces: 1 Weight: 0 Service Type: NORMAL SERVICE

- Hide History

SHIPMENT STATUS LOCATION DATE TIME

DELIVERED; THANK YOU FOR USING AM HOME DELIVERY [redacted], ** 07/**/2014

IN TRANSIT TO [redacted] 07/**/2014 17:33 05:33PM

DELIVERY TIME SCHEDULED: 07/**/14 08:00-12:00 DELIVERING TERMINAL 07/**/2014 17:11 05:11PM

IN TRANSIT TO [redacted] 07/**/2014 17:27 05:27PM

DELIVERY TIME SCHEDULED: 07/**/14 13:00-17:00 DELIVERING TERMINAL 07/**/2014 17:19 05:19PM

Time format: 12 hour 24 hour

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The retailer has rescinded their $200 offer (which I would have accepted) because I have posted accurate reviews online and they have gone back on their word to deliver the refrigerator when promised. This has been a major inconvenience and they are not taking responsibility for the inconvenience or loss I have incurred. I have recorded the conversations I've had with them in which they threaten that I remove my accurate reviews which I will not post online.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Just purchased about $8000 worth of appliances here and the order process could not have been smoother. The people on the phone were very helpful and when the order showed up the delivery crew helped me move my old appliances.

I was nervous ordering appliance so far away but in the end the savings was great and the service was just as good if not better than my local dealer.

Review: Sales order# [redacted] was purchased on 8-*-14, and as of 10-**-14 my order is still not delivered. I called to cancel and emailed them to cancel my order today.

When I order this product online it was never mentioned that this product is not available or backordered. I call contacted them a few times either by email or via phone, and each time they would promise it would be about two weeks delivery, but months had passed and still non-delivery. Here is a copy of one of their email to me: (note: this email is dated on 8-**-14.)

Plesser's Order [redacted]?

Plesser's Order [redacted]

[redacted] ([redacted]) Add to contacts 8/**/14 Keep this message at the top of your inbox

To: [redacted]

Hello,

I reached out to our representative at [redacted] and he advised us that your hood should arrive here in about 2 weeks. Once we receive it we will ship it out to you. I apologize for any inconveniences this delay may cause you. Please let us know if you need anything else.

Thank you,

[redacted] | [redacted] P: ###-###-#### Ext [redacted] F: ###-###-####Desired Settlement: They should sell products online that they don't have. They should put some note in their website where and what to expect. They held my money for more than two months, and I should be compensated for that. Or maybe they shoud just give me the product no charge.

Business

Response:

Dear Revdex.com,

At the time the customers order was placed, the unit the customer ordered was available, however, the order once entered goes through processing with our order department and depending on how many orders were taken ahead of this customers filled in the order it was received. We apologized for this inconvenience and customer was advised of delays with the manufacturer on 8/**, 9/* & 10/* and of revised ETA dates from manufacturer. We asked the customer if he wanted to speak to sales on 10/* to see if he would want to switch models since we could not get a definitive date from the manufacturer on the products availability.

[redacted] never called us back, instead he called on 10/* checking on the status of the original unit he ordered, he was again advised the new ETA from Manufacturer was 10/*, we again asked if he wanted to speak to sales and he refused he said he would speak to his wife and call us back. At no time did [redacted] request that his order be cancelled or that he be refunded in anyway, if he had we would have done so gladly. Instead we did not hear from the him until he emailed us on 10/** for the status again. We repeatedly advised the customer verbally that the unit was in production with the manufacturer that we could not give him a definitive date as to when it would reach us he could either wait for it or cancel the order. He chose to wait. We did not hear from the customer again until 10/** when he emailed to cancel his order, the request was processed and the customer was refunded.

Again, we apologize for this inconvenience but the customer chose to continue to wait for the unit. We do not make these products, and convey the information we receive from the manufacturer as it is supplied to us. We attempted to locate the unit from other sources in an effort to satisfy the order, but no one else had the unit either, again due to the fact that it was in production with the manufacturer.

Unfortunately, we are unable to provide the customer with any free products or compensation.

Thank you,

?

Review: I purchased a Capital range from Plessers with a full service and installation contract. After a few months of using the stove, mybrand new propane tank went empty.

Suspecting a leak, I called the Plessers service department and they sent out their tech a week or two later. The tech was able to fix the leak in the stove but while he was pulling the stove away from the wall he broke the propane line at the floor. He tells my wife we should "call a plumber or the gas company" and then leaves.

I call a gas company and they tell me that the line broke because the stove was installed without a service coil and I will need a plumber to run a new line. This advice costs me 140 dollars, and I am still down a propane tank.

I call Plessers and they are "working with the install company", they also ask me to get a quote from a plumber which I pay for out of pocket at 90 dollars. Weeks pass, I finally have had enough and contact Plessers, and the [redacted] agrees that I have been without a stove for too long and authorizes a fix. I schedule the service.

Days later, Plessers claims that the service is not authorized because I have to use the installation companies plumber. I have a house full of relatives coming Thursday and I still have no working stove. Plessers is completely unsympathetic, and they have not rembursed me for any expenses to date. They say if I proceed with the original work, that they authorized, I will not be reimbursed.

This has been the worst customer service experience of my life. Attached is a picture of what my kitchen has looked like for months. I will never buy anything from this company again.Desired Settlement: Stand behind your authorization to have my stove fixed by my plumber in the timeframe agreed. Reimburse me for all expenses relating to this repair, which includes having the new gas line run, fixing the ceiling that will be cut open by the plumber, replacing the propane tank that leaked out, and paying for the service calls for the plumber and gas company.

Business

Response:

Dear Revdex.com,

We have gone above and beyond to make sure that the customer has been taken care of. The customer has been reimbursed $1600 on check #[redacted] mailed out on 8/**/14 for the cost of the replacement gas pipes, that we feel may have been damaged by either the service company or the gas company when they went out to inspect the unit and area, for the gas leak the customer was experiencing. Since their pipe was not previously damaged when we installed the unit back in February since the unit was directly connected previously to the now damaged pipe. After one of these companies went out the unit could no longer be connected to the pipe due to its damage.

In an effort to resolve this matter quickly and amicably, I contacted customer via email requesting the bill from the customer for the sheetrock replacement associated with the replacement of the pipes, as well as the customers cost associated with the additional propane usage for the minor gas leak found by the servicer that serviced the unit for the manufacturer.

We are awaiting the bills from the customer for the Sheetrock and propane usage. We request that you closed this dispute as resolved.

Thank you,

Plesser's Appliance