Plowz & Mowz

I am a repeat customer with Plowz and Mowz. I am a customer because they are reliable, have good communication and upfront fair pricing. I just used them yesterday to do my pet waste clean up after a long winter. The person came out ready to work and got the job done. Even hauled all the bags of waste with him when he left. There are no shock bills with them you know what you are getting long before they come to do the job. Highly recommend giving them a try.

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, provided it is performed in a timely manner Regards, [redacted] ***

All charges have already been refunded to this client on all MOWZ requests he has had in our system.Tell us why here

We reached out to the landscaper and they told us they came back a second time and finished what was quoted but unable to do additional services requested At this time we can either try to find someone new and receive new quote or refund clients full amount if they are not satisfied with the job the provider completed

We have deleted customers information from third party credit card processing company

All of the clients orders have been refunded. This client signed up for every 10 day service and never turned that off, so we have turned off their recurring 10 day service as well so no future orders will be automatically made per their first request into our system.

We wanted to respond to complaint.Customer felt job was not up to her standards and we were attempting to find a provider to come back to property and mow again We continued to try and find someone to come back and mow again for free but client did not want to wait anymore so we stopped our efforts as of 6/24/per clients request.Also it is to note client inputted under inches on our app but grass was much higher than this which will leave clippings as our price does not include bagging of grass Mowz wanted to make right so refunded and also were making attempt to get someone out to mow again for free.Clients job was completed and also due to her feeling it was not done correctly we refunded her money day of complaint per documented below We would be happy to continue to try to find someone to come back out Again we stopped our efforts per clients request of not wanting to wait anymore on 6/24/15Amount:$USDRefunded:$36.99Fee:$Date:2015/06/17:34:37Status:RefundedDescri...⇄ descriptionCardOrigin:United States CVC Check:PassedID:***_ [redacted] Name: [redacted] Number: [redacted] ***Fingerprint: [redacted] Expires: [redacted] / ***Type: [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We will have provider come back out to finish areas missed

Consumer called and left message for Revdex.com stating he has not received refund from business yet nor have they come back out; refund was to be processed on 6/and would take 3-days, they also did not come back out to property on 6/or 6/as they said they would

All charges have already been refunded to this client on all MOWZ requests he has had in our system.Date Sent: 6/16/1:14:PM Those dates have past, but if client needs a full cut on top of not paying at all for our service let us know and I can work on that for week of June 19th

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I would like to make note so other customers can see this full complaint that the lawn was not completely doneStrips remain in the grass, clumps of grass remains, and sidewalks/drive weren't cleaned offI have been given my refund which I will in turn use to pay a professional team to come take care of my yardThank you Revdex.com
Regards,
*** ***

Spoke to *** on phone and let him know new date will be 12/14/to perform services pending weather conditions he approved.Bob D***Plowz & Mowz

Plowz and Mowz sending new company to perform leaf clean up November 25th

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, provided it is performed in a timely manner. Regards, *** ***

Client has been refunded full amount per request on poor quality job

MrMorris will be refunded once job is completed Job was delayed due to provider not showing up and we had to find a new provider in which we called Cody who agreed to a July 9th mow.To confirm Mowz agrees with a refund for the delay.Bob

A full refund was given on order it takes about 3-business days to show back on card We will send someone out on 6/or 6/for a full cut.Tell us why here

Refunding full amount requested

We reached out to the landscaper and they told us they came back a second time and finished what was quoted but unable to do additional services requested.  At this time we can either try to find someone new and receive new quote or refund clients full amount if they are not satisfied with the job the provider completed.